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★★★★★
1,698 reviews across 3 offices and 1 platform
Purple Frog Property has 1,698 reviews across three offices (Birmingham, Bristol and Nottingham) and 1 platform, rated 4.0 out of 5 overall. Purple Frog Property has the most, 753. Checked 9 October 2026.
1,698
Reviews on Google
All 3 offices
Purple Frog Property's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI recently had a viewing with Mani, it was one of my most positive viewing experiences, the agent seemed genuinely interested in finding the property best fit for me, and was able to help me with any concerns or complications I had. Thank you for helping me find my next home!
Thanks for your review Camron! So glad we helped you find your next home!
5/5
GoogleExcellent services of Mia, Mani and Holliebea!!! Able to follow up on details and very friendly to talk to!!!
1/5
GoogleConstantly mismanaged property, including after a break in, and repetitively made mistakes around rent payments. They then failed to pay deposit back on time and overall caused many issues.
Hi Joel, I can’t see that you’ve been a tenant with us recently. If there is anything I can help with, please email me patrick@purplefrogproperty.com
5/5
GoogleLovely staff and attentive. Mani, Mia and Holliebea are all excellent!!! Highly recommended
Thanks so much for your feedback Polly! 😁 …
1/5
GoogleAvoid! I'm down as a gaurentor and dispite all payment beings up to date them constantly bombard me (at least twice a day) with threatening texts/Emails. I've tried many times to call them but the phone just rings and rings.....
5/5
GoogleI was shown around a property by Mia. She was really friendly and knowledgeable.
1/5
GoogleThey are impossible to get hold of and will send you a text maybe once a week out of boredom. If you are trying to view a property with them I wouldn't even bother. Complete waste of time
2/5
GoogleI had a viewing with this agency and it was nice, we were offered a discount on a property but we were simply not sold on any of the houses we saw. After getting a few very insistent texts and emails I let them know that we weren’t interested and to not text any more but they didn’t stop contacting me repeatedly on email and text so much that I had to block their contacts. This is really unfortunate and soured any nice experiences with this agency.
5/5
GoogleMani was very helpful today. She showed me around the houses with expert knowledge and pulled strings to help us out. Amazing service 10/10
5/5
GoogleA big thank you to Mani and Mia who have successfully let my properties. Mani has a great understanding of the local letting market and was able to present my properties effectively to gain maximum viewings. I am happy to recommend them.
1/5
GoogleHonestly, the worst agency ever. We’ve had numerous issues with our house and they’re never rectified promptly. When a fuse blew in the kitchen, we had to wait until the next morning for someone to even LOOK at the issue. When the wifi stopped working for about a week, there was little care or regard for how inconvenient this was for uni students. When the hot water and heating stop working (because this is an ongoing issue and has happened numerous times) they’re never able to sort the issue promptly. We’ve had to go several days without hot water or heating, once in the dead of winter. When maintenance is called there is a clear disregard for how inconvenient these issues are and you’re told to call back at 10am as if that fixes the frequency of the issues and how detrimental it is to live. I wouldn’t recommend any tenancy with this company for the simple fact that the maintenance team has no regard for a decent quality of life and take little effort to fix issues.
1/5
GoogleAvoid Purple Frog at all costs. My experience with this company has been extremely frustrating and disappointing from start to finish. As an international student, I trusted the information given to me by their property manager. Before leaving the UK, I clearly explained that my visa was expiring and I needed to move out early. I was reassured that everything would be fine as long as I cleaned the room and returned the keys. I did exactly that, left the room clean, took photos and videos as proof, and handed over the keys before leaving the country. After I left, they completely went back on what I was told and claimed I was still liable for rent because there was “no record” of the conversation. That is not my fault. I acted based on what their own staff told me. Now they are also trying to deduct £25 from my deposit for cleaning/rubbish removal, which is completely unjustified. The room was left clean and I have evidence. This company shows a complete lack of accountability and poor internal communication. As a tenant, especially if you’re coming from abroad, this puts you at a serious disadvantage. Do not trust verbal assurances from them. Better yet, do not deal with them at all. Very bad experience.
Hi Muhammad, your rent is payable until the last date of your tenancy. That’s not an unusual thing for renting. There was cleaning required and items left which needed removing, we’ve provided those photos to you. You can dispute the charges with the DPS if you do not accept them. Patrick
1/5
GooglePLEASE BELIEVE ALL THE ONE STAR REVIEWS ESPECIALLY IF YOU ARE A STUDENT. This is the worst estate agent ive ever experienced in my life. Rude Staff who never take accountability for their wrongdoings. trying to exploit students by giving them the worst properties for high prices and when problems arise they are unresponsive. Never take accountability renting a house with them is my biggest regret and any student thinking of doing same i strongly suggest you dont.
5/5
GoogleI am extremely happy with the service provided by Mani at Purple Frog. She marketed the property effectively and secured strong interest very quickly. I’m truly impressed with the effort and dedication she put into the entire process. Her communication was clear, prompt, and professional throughout, which made everything smooth and completely stress-free. I would happily recommend Mani and the team at Purple Frog to other landlords.
1/5
GoogleI’ve had an incredibly difficult experience with PurpleFrog. For months, I’ve been dealing with ongoing rent receipt issues that they have repeatedly failed to resolve, despite multiple calls and emails. Each time I’ve tried to explain the situation, I’ve been met with staff who don’t listen, dismiss concerns, and are clearly trying to get me off the phone. I was advised each month that the issue had been resolved however each month I received another email saying my rent hadn’t been received. It had gone through on time as it had done every month. This is understandably stressful and PurpleFrog do nothing to help nor seem to care. The lack of communication, accountability, and basic professionalism has made the whole process far more stressful than it needed to be. I would not recommend renting through PurpleFrog based on my experience.
5/5
GoogleMani was so helpful throughout the viewing process, and we secured a wonderful house very seamlessly because of her help! She was very passionate about the property, and it was a delight to chat to her, thank you!
1/5
GoogleI’m writing this because future students deserve protection. Living with Purple Frog has been one of the most unprofessional and distressing experiences I have ever had with a letting agency. My mentor and therapist had to intervene at one point, and even then the response from Purple Frog was cold, scripted, and completely devoid of basic humanity. Students, especially international students, need to be warned. If you’re wondering why their ratings look “above average,” it’s because they ask for a 5‑star Google review during the viewing, before you’ve even moved in. That alone should raise alarms. What follows is what actually happens once you sign. The most serious issue is their absolute disregard for tenant wellbeing. Their behaviour shows a clear pattern of taking advantage of students, particularly those who are young, international, or unfamiliar with UK housing rights. It is genuinely unsafe to rent from an agency that operates with this level of indifference. During a period when my mental health was under significant strain - a time when I genuinely needed compassion and basic human decency -I formally requested to end my contract early. They ignored everything I explained and responded with copy‑and‑paste messages that didn’t even acknowledge what I was going through. That level of dismissal during a vulnerable moment is something I will not forget, and frankly, they should not forget either. I considered reporting them to the ombudsman, but the process is long and I am trying to finish my degree. Even now, seeing their letting signs around the city is enough to bring back the stress of dealing with them. Financially, their practices are equally alarming. I was pushed into paying extra rent directly to another tenant out of pocket, something that is not how rent is supposed to be handled under UK tenancy law or client money protection rules (Landlord and Tenant Act 1985). It left me financially exposed, and when I raised it, I was told it was “not our problem.” Completely unacceptable for a regulated letting agent. Refunds for payments already made were withheld instead of being returned promptly. I spoke with the city council and local councillors, who confirmed I had grounds for legal action. I didn’t pursue it because it would take months, and Purple Frog knows students don’t have the time or energy to fight them. They rely on that. Communication was excellent before we signed the contract. After that, it deteriorated immediately. We were not informed about viewings until they were already scheduled, despite having lived in the property for only a couple of months. Emails went unanswered for weeks, forcing us to go into the office in person for even basic questions. They also increased the rent for the following year without notifying us. I understand rent rises happen, but the complete lack of courtesy or explanation made it impossible to plan financially. The property itself was handed over in an appalling state. It had not been cleaned before our arrival: rubbish left by previous tenants, broken heaters, a non‑functional kitchen extractor, a poor‑quality shower, and general dirt throughout. They failed to provide the required HMO documentation despite having us sign the contract. Maintenance staff entered the property wearing shoes despite our requests, and on a rainy day their boots left mud all over our white rugs. While they schedule maintenance quickly, the standard of care is extremely low. Parents: if you are arranging accommodation for your child, avoid Purple Frog entirely. University‑managed housing is far more accountable. Students: know your rights, and do not allow agencies like this to exploit you, because they count on being able to. TL;DR: Purple Frog treats students like disposable numbers. They count on you being too overwhelmed to fight back. To the people running this company: the way you treat tenants is shameful. Zero stars for basic humanity.
5/5
GoogleIsaac was brilliant at organising a viewing time that worked for us as well as being exceptionally polite :)
1/5
GoogleREMEMBER ALL THESE REVIEWS ARE CARRIED OUT WHEN YOU COLLECT YOUR KEYS ,AFTER NINE MONTHS OF LIVING IN THE IN THE ACCOMADTION ITS A TOTALLY DIFFERENT STORY
5/5
GoogleOllie was EXTREMELY helpful
5/5
GoogleGreat experience! We were shown around by a lovely agent called Mani who was very accommodating and ready to provide all the information we needed to go ahead!
5/5
GoogleWe had a viewing with Mani who was amazing!! Such a lovely woman, gave us a thorough tour and answered any questions. Done a lot of house viewings and this was by far the best. Made the process really easy.
5/5
GoogleHad a great experience viewing a house with Mani. She was very nice and welcoming and made the experience as comfortable as possible for us!
5/5
GoogleFantastic experience, Mani Purewal walked us through each stage of the process right from the beginning until we shook hands at the end, comes highly recommended 5*
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Purple Frog Property has 1,698 reviews across its three offices, rated 4.0 out of 5 overall: 1,698 on Google. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.
Purple Frog Property has the most, with 753 reviews rated 4.4 out of 5, followed by Purple Frog Property with 538.
Purple Frog Property, 189 Dawlish Road B29 7AW; Purple Frog Property, 134 Whiteladies Road BS8 2RS; Purple Frog Property, 363 Derby Road, Lenton NG7 2DZ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.