Purple Frog Property reviews

★★★★★ 5/5

Google

Went for a viewing in Beeston with purple frog led by Mani and we were delighted with her professionalism and enthusiasm for the property. She was very informative and had answers to any questions we had. Would recommend.

Stanley · 13 December 2025 · Purple Frog Property

★★★★★ 5/5

Google

monty at purple frog was super helpful! he showed us a range of houses that were selected with our exact requirements in mind, he was super friendly and made what had been a bit of a stressful situation super easy and fun! we’ve secured our second year house with purple frog and from our experience they’re the best company out there, super attentive and friendly rather than rushing and pushing like other companies we went to - thanks!

Carrie · 13 December 2025 · Purple Frog Property

★★★★★ 5/5

Google

Joe was very helpful in showing our group of 7 around our property, answered all the questions we had and supported us in securing a holding deposit

Kelsie · 13 December 2025 · Purple Frog Property

★★★★★ 5/5

Google

Monty at purple frog was really great. he showed us around 4 properties, knew what he was talking about and explained everything very clearly. He spoke about his time as a student at UoB which really helped as he could empathise with us in the different aspects of house searching so with that in mind he found us a perfect house

Seb · 13 December 2025 · Purple Frog Property

★★★★★ 4/5

Google

Very helpful and detail

Ryan · 13 December 2025 · Purple Frog Property

★★★★★ 5/5

Google

Ollie has been amazing and proactive. He is prompt at communicating and has made moving houses easy.

Ayegba · 13 November 2025 · Purple Frog Property

★★★★★ 1/5

Google

Don’t know what’s more embarrassing, your name or the fact you open at 10 every day

Dan · 13 November 2025 · Purple Frog Property

★★★★★ 2/5

Google

Rented a house with these guys for my second year of university and it was an interesting experience. The Bristol branch in particular has had major staffing issues as I was informed throughout the year, making communication extremely poor. Our house wasn't in the best condition, broken toilet seats, generally not maintained, a shower that leaked into the downstairs bedroom to name a few. While some of these issues were sorted, it was an uphill battle, fighting to get hold of the branch themselves. It would take multiple phone calls and emails to get through to them, and when they got back to you, information was limited. I do feel bad for Michael, who seemed so overworked at times, doing the jobs of many, so I can't blame him entirely for our issues, I'd blame the poor organisation of the branch and business itself to let it get to that state. Our landlord himself did not want to work with this estate agent again, due to high costs and just awful communication on their part, making it so hard to keep a property in decent condition. I am very aware student houses are not the best of the best, but as a paying tenant, I expect to be treated as such, and my housemates and I would advise heavy caution in renting with this company.

Ribband · 13 November 2025 · Purple Frog Property

★★★★★ 1/5

Google

.If I could give negative stars then I would. The positive reviews here must be fake, I would not be surprised if they have done them themselves. The people who run it, such as Michael, are the most unethical, money hungry, immoral, arrogant, landlords you will ever encounter. They exploit the financial disadvantage of students, manipulate emails and lie with no shame. They are comfortable leaving students in unsafe, unheated, no electric houses and will still try as hard as possible to refuse to give deposits back. Please save your time (and money) and stay as far from this company as possible.The way that this company hasn’t been subject to a lawsuit yet baffles me, if we were in the financial situation to be able to sue for multiple reason then we would, and we would win.

Mia · 13 November 2025 · Purple Frog Property

★★★★★ 5/5

Google

Had Mani for a viewing and rental process. Went above and beyond and got us a great deal!

Liam · 13 November 2025 · Purple Frog Property

★★★★★ 5/5

Google

Had a pleasant viewing this afternoon with Manny. Very friendly and and informative service answering all our questions. Would recommend this agent.

Destin · 13 November 2025 · Purple Frog Property

★★★★★ 5/5

Google

Couldn't recommend Purple Frog enough, especially if you are a student. Looking for houses can be really stressful as they disappear so quickly but Mani Purewal made the whole process so efficient and easy. She went out of her way to arrange a viewing for us and answered all our questions in one morning. We have a great house for third year now and we're so grateful.

Ollie · 13 November 2025 · Purple Frog Property

★★★★★ 5/5

Google

Joe showed us round a property he was great help!!

Edward · 13 November 2025 · Purple Frog Property

★★★★★ 5/5

Google

Joe was really friendly with us during the viewing and was helpful in finding the best house options for us!

Hwanggeum · 13 November 2025 · Purple Frog Property

★★★★★ 5/5

Google

Matt Plant has been immensely helpful with sorting out our maintenance issues ensuring that any broken/old amenities (including full mattress replacements for all tenants) were tended to quickly and efficiently. Our communication with Matt was easy and our queries were always answered in good time, which has influenced our decision to let with them another year. Would recommend purple frog for students looking for housing in Birmingham.

Isabelle · 13 November 2025 · Purple Frog Property

★★★★★ 5/5

Google

We are looking for an investment property and Rob showed us round a property in Selly Oak today. He was punctual, courteous, very helpful and went out of his way to try to answer all of our questions. He made the viewing very easy and stress free. He also said that he would email the floor plans to us and before we had even set off in the car, he had done so. I would be very happy to recommend Purple Frog and Rob to a prospective purchaser.

Barbi · 13 November 2025 · Purple Frog Property

★★★★★ 5/5

Google

Even though I was a bit late on viewing and the documentation of the property. Team purple Frog worked between Nottingham and Birmingham to get my paper works upto date and my keys on time. Thank you guys for your selfless assistance.

Opoku · 13 October 2025 · Purple Frog Property

★★★★★ 5/5

Google

I had a great, hassle free, and friendly experience with Purple Frog. They were polite when I spoke to representatives on the phone, no small or big task was too much to ask when viewing properties, booking viewings and all that comes with using their services. A particular mention has to go to Nathan. I was impressed by his professionalism, friendliness, and knowledge about properties and the wider Nottingham area. He was really accommodating, went out of his way to assist and provided a great service. If your experience with Purple Frog is anything close to mine you’ll have a really pleasant time when dealing with them! All the best of luck to all those that work hard there :)).

Daniel · 13 October 2025 · Purple Frog Property

★★★★★ 5/5

Google

They were doing great job

Ramya · 13 October 2025 · Purple Frog Property

★★★★★ 5/5

Google

very good customer service from isaac jefferis. really helpful and answers emails very quickly!

Yogeeta · 13 September 2025 · Purple Frog Property

★★★★★ 5/5

Google

Isaac Jefferis was extremely helpful and professional throughout the entire tenancy setup process. He made everything smooth and stress-free, answering all my questions clearly and quickly. Really appreciate his support. Highly recommend working with him!

Muhammad · 13 September 2025 · Purple Frog Property

★★★★★ 5/5

Google

I had a wonderful experience with Purple Frog in Bristol while looking for a house. The team was really helpful and supportive throughout the process. I went for a viewing and everything was well-organized, it was a lovely and smooth experience. Thank you for making it easier to find a place!

Youcef · 13 September 2025 · Purple Frog Property

★★★★★ 1/5

Google

From start to finish, this was by far the most disappointing and frustrating experience I have ever had with an estate agency. Upon moving into the property, it was immediately clear that it had not been cleaned following the departure of previous tenants, despite the lies told to us by those at Purple Frog. The house was left in an extremely poor state, with rubbish, mould, and multiple areas of disrepair. Throughout our tenancy, there was a consistent lack of urgency and professionalism from staff, particularly from Michael. This became even more evident during the move-out process, which was unnecessarily prolonged and stressful. Despite repeated calls and emails from all four tenants over a two-month period, our attempts at communication were largely ignored. Ultimately, our deposits were only returned after persistent chasing, and even then it was done reluctantly. If possible, I would rate this agency zero stars. If you are a student do not use this company.

Faith · 13 September 2025 · Purple Frog Property

★★★★★ 1/5

Google

I have had a ridiculously bad experience renting a shared student property under Purple Frog Bristol. The property was completely filthy when we moved in - examples being toenail clippings, used plasters found in bedrooms and prominent black mould and disturbing staining on the walls of the rooms. Rubbish from previous tenants found all throughout the property, decaying furniture in the garden and living rooms and a window filled with water that didn’t fully close on the ground floor of the property. We were able to employ a surveyor that informed us that multiple areas of the property were in fact extreme health code violations. Throughout the tenancy we had further problems, from ant infestations, a temperamental heating system to the roof of the kitchen having leaks and evidence of collapse. Maintenance issues were constantly being addressed but rarely fully solved - with prompt solutions being few and far between. The actual offices, specifically our property manager (Michael Miller) would go between avoiding our contact completely to bombarding us with calls at inappropriate times - communication was never simple and maintenance issues were often dragged out unjust lengths of times before seeing a solution or simply not solved at all. Finally, when reaching the end of the tenancy the process of receiving out deposit took over two months past the end date of the tenancy. Deductions were made with seemingly no justification based on the state of the property when we began the tenancy. Communication was non-existent and we were met with constant avoidance, deception and a clear lack of professionalism from our property manager. Avoid.

Ciara · 13 September 2025 · Purple Frog Property