Purple Frog Property Birmingham reviews

★★★★★ 1/5

Google

I’m writing this because future students deserve protection. Living with Purple Frog has been one of the most unprofessional and distressing experiences I have ever had with a letting agency. My mentor and therapist had to intervene at one point, and even then the response from Purple Frog was cold, scripted, and completely devoid of basic humanity. Students, especially international students, need to be warned. If you’re wondering why their ratings look “above average,” it’s because they ask for a 5‑star Google review during the viewing, before you’ve even moved in. That alone should raise alarms. What follows is what actually happens once you sign. The most serious issue is their absolute disregard for tenant wellbeing. Their behaviour shows a clear pattern of taking advantage of students, particularly those who are young, international, or unfamiliar with UK housing rights. It is genuinely unsafe to rent from an agency that operates with this level of indifference. During a period when my mental health was under significant strain - a time when I genuinely needed compassion and basic human decency -I formally requested to end my contract early. They ignored everything I explained and responded with copy‑and‑paste messages that didn’t even acknowledge what I was going through. That level of dismissal during a vulnerable moment is something I will not forget, and frankly, they should not forget either. I considered reporting them to the ombudsman, but the process is long and I am trying to finish my degree. Even now, seeing their letting signs around the city is enough to bring back the stress of dealing with them. Financially, their practices are equally alarming. I was pushed into paying extra rent directly to another tenant out of pocket, something that is not how rent is supposed to be handled under UK tenancy law or client money protection rules (Landlord and Tenant Act 1985). It left me financially exposed, and when I raised it, I was told it was “not our problem.” Completely unacceptable for a regulated letting agent. Refunds for payments already made were withheld instead of being returned promptly. I spoke with the city council and local councillors, who confirmed I had grounds for legal action. I didn’t pursue it because it would take months, and Purple Frog knows students don’t have the time or energy to fight them. They rely on that. Communication was excellent before we signed the contract. After that, it deteriorated immediately. We were not informed about viewings until they were already scheduled, despite having lived in the property for only a couple of months. Emails went unanswered for weeks, forcing us to go into the office in person for even basic questions. They also increased the rent for the following year without notifying us. I understand rent rises happen, but the complete lack of courtesy or explanation made it impossible to plan financially. The property itself was handed over in an appalling state. It had not been cleaned before our arrival: rubbish left by previous tenants, broken heaters, a non‑functional kitchen extractor, a poor‑quality shower, and general dirt throughout. They failed to provide the required HMO documentation despite having us sign the contract. Maintenance staff entered the property wearing shoes despite our requests, and on a rainy day their boots left mud all over our white rugs. While they schedule maintenance quickly, the standard of care is extremely low. Parents: if you are arranging accommodation for your child, avoid Purple Frog entirely. University‑managed housing is far more accountable. Students: know your rights, and do not allow agencies like this to exploit you, because they count on being able to. TL;DR: Purple Frog treats students like disposable numbers. They count on you being too overwhelmed to fight back. To the people running this company: the way you treat tenants is shameful. Zero stars for basic humanity.

Spike · 13 February 2026

★★★★★ 5/5

Google

Matt Plant has been immensely helpful with sorting out our maintenance issues ensuring that any broken/old amenities (including full mattress replacements for all tenants) were tended to quickly and efficiently. Our communication with Matt was easy and our queries were always answered in good time, which has influenced our decision to let with them another year. Would recommend purple frog for students looking for housing in Birmingham.

Isabelle · 13 November 2025

★★★★★ 1/5

Google

Honestly, the worst agency ever. We’ve had numerous issues with our house and they’re never rectified promptly. When a fuse blew in the kitchen, we had to wait until the next morning for someone to even LOOK at the issue. When the wifi stopped working for about a week, there was little care or regard for how inconvenient this was for uni students. When the hot water and heating stop working (because this is an ongoing issue and has happened numerous times) they’re never able to sort the issue promptly. We’ve had to go several days without hot water or heating, once in the dead of winter. When maintenance is called there is a clear disregard for how inconvenient these issues are and you’re told to call back at 10am as if that fixes the frequency of the issues and how detrimental it is to live. I wouldn’t recommend any tenancy with this company for the simple fact that the maintenance team has no regard for a decent quality of life and take little effort to fix issues.

Ayisha · 13 April 2026

★★★★★ 3/5

Google

When initially moving into my student shared house, we found many issues such as the wifi, which was not sorted properly for around 3/4 months. Communication was poor and most of the time unclear on what was going to be fix or replaced etc. However towards the end of the year we was there for, the service improved. I want to say on behalf of everyone in the house, a big thank you to the letting assistant Janade. He has been a huge help and the best point of contact. I understand issues happen with houses but it’s how the problem is dealt with which Janade has been great staff member to trust to get things done. Very professional too. Overall, I would recommend renting from purple frogs if you live in Selly Oak, very convenient location too. The two handy men who work for company are great guys, thank you both for always putting up with our house falling apart! And lastly, thank you to the property manager Akash :)

Rosie · 30 July 2022

★★★★★ 1/5

Google

I’ve had an incredibly difficult experience with PurpleFrog. For months, I’ve been dealing with ongoing rent receipt issues that they have repeatedly failed to resolve, despite multiple calls and emails. Each time I’ve tried to explain the situation, I’ve been met with staff who don’t listen, dismiss concerns, and are clearly trying to get me off the phone. I was advised each month that the issue had been resolved however each month I received another email saying my rent hadn’t been received. It had gone through on time as it had done every month. This is understandably stressful and PurpleFrog do nothing to help nor seem to care. The lack of communication, accountability, and basic professionalism has made the whole process far more stressful than it needed to be. I would not recommend renting through PurpleFrog based on my experience.

Scarlett · 13 March 2026

★★★★★ 5/5

Google

I recently had a viewing with Maddie, right from the start, she was super friendly and made me feel comfortable. She answered all my questions and really knew all the information about the place and the area. Maddie made the whole experience easy, stress free and enjoyable . She was patient and took the time to explain everything!! , which I really appreciated. She genuinely cared about helping me find the right place. I’m really excited about moving in !

Jessica · 24 September 2024

★★★★★ 1/5

Google

PLEASE BELIEVE ALL THE ONE STAR REVIEWS ESPECIALLY IF YOU ARE A STUDENT. This is the worst estate agent ive ever experienced in my life. Rude Staff who never take accountability for their wrongdoings. trying to exploit students by giving them the worst properties for high prices and when problems arise they are unresponsive. Never take accountability renting a house with them is my biggest regret and any student thinking of doing same i strongly suggest you dont.

Des · 23 March 2026

★★★★★ 5/5

Google

I'm very pleased with my experience thus far. I've had to deal with hideous agents but so far, Purple Frog has delivered a great experience. I especially loved my experience with Cherlette or Sherlette. I can't even spell her name right haha but she's worthy of the mention. She showed me a property today and though it was not 100% my cup of tea, I'm willing to consider it because of her. She's amazing!! Informative, persuasive without being pushy and very humane!!! She is just right! Love it!! Also, shout out to Rob Moakes who scheduled my appointment. So hardworking, sweet and professional! I'm pleased with Purple Frog and would continue to use them.

Naomi · 24 August 2024

★★★★★ 5/5

Google

I had a fantastic experience arranging property rental with Rob at purple frog property. He was professional, friendly, and very helpful from start to finish. Rob listened, and was quick to respond to emails, and made the whole process smooth and stress-free. Everything was handled swiftly and clearly. Would absolutely recommend, couldn’t have asked for better service

LEENA · 10 April 2025

★★★★★ 4/5

Google

The service provided was generally good and helpful, more notice as to the confirmation of viewing details would be appreciated, but aside from that the process was good. Joe W was particularly patient and helpful with me and my house mates, answering all questions and remembering details over several days and weeks which made the process smoother and easier. Joe was kind and informative, sorting problems and helping us make informed and considered decisions, overall making our experience much better then it would have been otherwise.

John · 21 March 2024

★★★★★ 5/5

Google

Gift was really helpful and waited for us for about 30 minutes even though we were late to our viewing. She mentioned she’s on her placement year but honestly she should be bored as soon as possible because she’s got it all. She guided us through a smooth viewing and gave us all the information we needed and went over and beyond for us when trying to meet our needs even with her kindness alone. She’s amazing, great confidence & wish her the best in her career. Thank you Gift, you’re truly great!!!

Malikah · 21 March 2024

★★★★★ 5/5

Google

Had a wonderful experience with the maintenance team who were friendly and helpful- supporting us through the changes made on our rental property. Rob is an excellent property manager- going above and beyond by coming to the house to check locks and help us through the move.

Druss · 13 July 2025

★★★★★ 5/5

Google

I am very happy with my experience with Purple Frog. Charlie was very friendly. She actively helped me and my friends to find our home. She answered all our questions patiently and was very professional in her actions. She was punctual and arrived to the properties on time. She had good knowledge and information of the properties we visited. Overall our experience was good. A special mention to Charlie for all her efforts.

Karthik · 24 July 2024

★★★★★ 5/5

Google

Thank you very Purple frog team for my agreement process so smooth and easy. And special thanks to Beckie Roe back hand team member I guess, for making my successful agreement in short notice. And offline team is also helpful and cooperative like. Thank you Purple frog team.

Parth · 20 February 2024

★★★★★ 5/5

Google

monty at purple frog was super helpful! he showed us a range of houses that were selected with our exact requirements in mind, he was super friendly and made what had been a bit of a stressful situation super easy and fun! we’ve secured our second year house with purple frog and from our experience they’re the best company out there, super attentive and friendly rather than rushing and pushing like other companies we went to - thanks!

Carrie · 13 December 2025

★★★★★ 1/5

Google

Absolutely do not use this company to find student housing. They turn up late for every single viewing, sometimes over 30 minutes with no contact. Their holding fees are extortionate and they don’t make it clear it’s non-refundable. Their customer service is dire. Houses were so rundown and smelt awful. The company doesn’t care about students at all, all they want is money. They even told us we had secured a house then 24 hours later phoned to say someone else got in before us. Clearly so unorganised that they grossly misinform people. Thanks to them wasting our time, I have no house next year and lost almost £150😃

Beth · 21 January 2024

★★★★★ 5/5

Google

We are looking for an investment property and Rob showed us round a property in Selly Oak today. He was punctual, courteous, very helpful and went out of his way to try to answer all of our questions. He made the viewing very easy and stress free. He also said that he would email the floor plans to us and before we had even set off in the car, he had done so. I would be very happy to recommend Purple Frog and Rob to a prospective purchaser.

Barbi · 13 November 2025

★★★★★ 1/5

Google

I never come across a shameless property agency like Purple frog . They just care about money ，never be honest and ethical. They may owe your money and breach the contract with you. I notice I am not the first one encounter this occasion . I hope you won't be like me! DON't EVER USE PURPLE FROG! Once they take over my flat from my former agency Loc8me and became my new Landlord ，they forced me to move out but give me less than 3 weeks. In order to make me more quickly，they break my broad band and all service in my flat without any notice，they even come into my flat without my consent and threaten me that if don't move I will be not safe to live there. Then they recommended me a new place to move and I agreed.Everything is ready when I was moving but I they suddenly told me that they "FORGOT" there was already a tenant and I have to move to another place. I have no choice but move there but it's really much worse， then I know from the manager of the former viewed property that I the property is still there ，no one ever book it，and the price is much higher than place I move in. Finally，we had pre-agreed terms prior to moving into the property. Upon moving in, none of the agreements were met. They commited and wrote in contract that I will get the money the next day I move ，but they delayed and didn't pay until my lawyer told them they must pay. Till now they just pay a part of the money and the manager dispeared: they blocked me and doesn't answer the call and email of my lawyer.

Carrie · 31 July 2018

★★★★★ 5/5

Google

Rob was extremely helpful and informative with quick replies that helped me secure a flat immediately!

A · 13 May 2025

★★★★★ 5/5

Google

Joe was very helpful in showing our group of 7 around our property, answered all the questions we had and supported us in securing a holding deposit

Kelsie · 13 December 2025

★★★★★ 1/5

Google

The customer service at purple frog is great! Abder who did my viewings was very helpful, he listened to my questions and broke down the price for me when I didn’t understand. He also let me look at all of the rooms properly. Not only that but I got an email after both viewings about my experience. Overall would recommend to others, nothing negative to say! EDIT!!!!! Would absolutely NOT recommend purple frog - read this On the 23rd of September I moved into my flat. Prior to that I spoke to the landlord and he said that’s fine he will drop the keys off at the office, I also messaged abder, and he said collect the keys from the office, I told him the date I am moving in and nothing was said about needing an appointment etc. Online it says purple frog Birmingham is open on Saturday from 10 til 4. I arrived there at 10.20 after a and 4 hour drive from kent with all my belongings to collect the keys and move in. I feel that abder should’ve said we aren’t open Saturdays as I told him the date I’m moving in 3 or 4 weeks prior. I knocked on the door, no answer. So I called the purple frog number and got through to someone in the switchboard - Molly. She said all the offices are closed I will mark this as urgent and send an urgent message out right now and call you back in half hour. She also said you were meant to have and appointment of when to collect your keys, which I was not told! I waited an hour and a half, no call back. So I called back, and another lady answered, - shanaed, not only did molly leave for the day she didn’t alert any of her colleagues of the situation, furthermore the number shanead said they cannot even call back, so how was Molly going to call me back?? At this point I was frustrated. This woman was also very unhelpful, no solution was offered at all. She said wait for a call back Monday morning. I live 4 hours away, so going back is not an option, I had uni at 9am Monday morning. So where was I meant to stay? I was very jet lagged as I had just come back from Canada 1 day before and very ill. At this point I had rang my landlord too but he hadn’t answered. I was extremely frustrated and felt as if no legitimate help was being offered. She said you could stay in a hotel, however, after paying £900 rent for the month, and not even being there for the month only the last week, why would I then go and pay more money to stay in a hotel?? The woman on the phone suggested calling the emergency maintenance, which I had already tried, 7 times, and no one answered. I told her this she said try again so I did. It was approximately half 12 - 1 at this time. Called back several times and again no answer. This was the most stressful situation I have ever been in. I then called the normal maintenance line who picked up, the girl who answered said she could not patch me through to the emergency line and said just keep trying. No one was offering a real solution at all or comprehending that I’ve travelled so far, and that no one told me the Office would be shut, so this is mistake on purple frog!! Finally after another hour of ringing, my landlord calls back, and send his brother with keys. So in this whole situation, purple frog did not help or give me a solution, if it wasn’t for my landlord, I would’ve had to wait til the week to get into my own room! I read so many good reviews about purple frog, this has changed that. I am extremely angry about this happening. Moreover, since I had messaged abder that morning about me moving in, he responded asking if I managed to get in okay, so I replied telling him what happened, and still no reply!! That is very awful, as I am a customer, and he took me to view the houses, a reply would’ve been the bare minimum. If he responded saying no purple frog is shut on the weekends and you need an appointment all of this could’ve been avoided!! For all of this hassle, poor communication, and lack of solutions offered I expected clear compensation!! Yet all that was offered was a just eat voucher. Do not stay with purple frog!

L · 22 November 2023

★★★★★ 5/5

Google

I was shown a property by Charlie, who was lovely. She was so friendly, accommodating and explained everything clearly. Charlie was even kind enough to wait for my friend who was lost trying to find the house, and her patience was appreciated. Charlie showed exceptional marketing skills alongside her friendly approach. I would recommend her, without shadow of a doubt, to other potential tenants!

Nicole · 11 August 2024

★★★★★ 5/5

Google

I was shown a property by Charlie, who was lovely. She was so friendly, accommodating and explained everything clearly. Charlie was even kind enough to wait for my friend who was lost trying to find the house, and her patience was appreciated. Charlie showed exceptional marketing skills alongside her friendly approach. I would recommend her, without shadow of a doubt, to other potential tenants!

Shami · 26 July 2024

★★★★★ 5/5

Google

Had a lovely experience with purple frog thanks to Eoghan! He was extremely helpful and very quick to respond to all queries. He stayed in touch to make sure all my questions were answered and was very professional and friendly. Given my lack of experience in letting, he was very patient and explained everything in detail, brilliant customer service.

Christia · 30 July 2022