Purple Frog Property Birmingham reviews

★★★★★ 5/5

Google

Charlie was super friendly! She was very informative and honest with the houses we were looking at and even took us to an extra viewing which we ended up loving and reserving on the same day!! She also assured us we could call her if we needed more assistance at any point. 5/5 stars for sure!

Chloe · 9 November 2024

★★★★★ 5/5

Google

I’d like to thank Eoghan for responding quickly to my queries as well as providing useful information. I got my problem solved all credits to him. This is the second time he handled the issue I reported and I have always been very satisfied with his work. Keep up the good work and merci beaucoup monsieur!

Zaragoza · 30 July 2022

★★★★★ 5/5

Google

Went to a viewing and the person showing me around was a real help, Georgia went into great detail with everything, showing me the best things and was really kind and patient with me. Great experience

Kyler · 3 June 2025

★★★★★ 5/5

Google

Charlie was very professional in helping me and my friends find a suitable house! she answered any questions we had with great depth, and was informative in each house viewing we had with her! we all had a good experience

Lizzie · 13 April 2025

★★★★★ 5/5

Google

Joe was really friendly with us during the viewing and was helpful in finding the best house options for us!

Hwanggeum · 13 November 2025

★★★★★ 5/5

Google

Charlie was an excellent housing agent. She showed the house professionally, providing detailed information about the property and neighborhood. Her punctuality and preparedness made the process smooth and enjoyable. Charlie’s friendly demeanor and attention to detail ensured I felt comfortable and well-informed throughout the visit. I highly recommend her to anyone in need of a knowledgeable housing agent.

Mohammed · 24 July 2024

★★★★★ 5/5

Google

had a girl called Gift (black) on her student placement take us to a number of houses, she was amazing and very understanding and relatable as she actually made sure to get to know us and what we want compared to any other houses we’ve visited (eg since December) Hope she receives a fab reference when she leaves and good luck to her in being an estate agent she will be great ! :) also had a guy called Joe w (white with glasses) lovely and very honest showed us three houses and offered a valuable student opinion, had a nice sense of humour etc . Great members of your team

Kelly · 21 March 2024

★★★★★ 5/5

Google

Would highly recommend Went to enquire about sorting a property for next academic year, the process was stress free and easy and we got given a viewing appointment for the next day. When the appointment came we where guided around the flat by the estate agent Abder who was friendly and polite, and answered any questions we had or was able to find them out for us. Was able to secure the flat the same day. Would highly recommend.

Nieve · 31 January 2023

★★★★★ 5/5

Google

Michael was a super great agent. He replies to messages very quick and clarify all my doubts for me. He helped me a lot in liaising with the landlord too and I really do appreciate his hardwork in this. He is definitely one of the agent I would recommend to others!

Chan · 30 July 2022

★★★★★ 5/5

Google

Monty at purple frog was really great. he showed us around 4 properties, knew what he was talking about and explained everything very clearly. He spoke about his time as a student at UoB which really helped as he could empathise with us in the different aspects of house searching so with that in mind he found us a perfect house

Seb · 13 December 2025

★★★★★ 5/5

Google

I recently had the pleasure of working with Charlie and I cannot recommend her highly enough! From the very beginning, Charlie was incredibly kind, helpful, and sweet. She guided me through the entire process of finding the perfect property with such care and professionalism. Thank you, Charlie, for your tremendous help and outstanding service!

Manish · 26 July 2024

★★★★★ 5/5

Google

Purple Frog have been brilliant in helping me reserve a property in Birmingham to live at for my final year of university. Hollie was really helpful showing the room and helping me secure my room. A really speedy process start to finish 10/10 Top notch service👌 …

Adam · 3 October 2022

★★★★★ 5/5

Google

Purple Frog are a great student property business who have helped me and my friends find accommodation within Selly Oak, Birmingham. Georgia has been an excellent help in finding us our third property for this academic year! She listened to our main requirements and found a few houses which were within our budget. Although we were worried we had all left it too late, Georgia was very helpful and quick with finding us a place! Would definitely recommend Purple Frog to any student!

Yasmin · 30 July 2022

★★★★★ 1/5

Google

The worst living experience I have ever had. Wouldn’t recommend it to my dog mate. Promise’s were made by the estate agents and landlord's. My landlord even blocked my number when I explained to her that the other housemates were messy and she just assumed it was the whole house contributing. I literally showed her messages from the group chat of my housemates and videos/photos and she just brushed of it.

Blu · 13 August 2025

★★★★★ 5/5

Google

Trying to find a house which is good for you can be challenging and stressful. But purple frog made it so much easier for us, especially Abder helped us a lot. Finding a new house and finishing the paperwork process was so easy thanks to purple frog.

Furkan · 30 July 2022

★★★★★ 5/5

Google

Gift was the most helpful estate agent. She was patient and was willing to hear all feedback we had. She also spoke to landlords with requests that we had about fixing up issues before we move in. Made us feel very comfortable and let us take a good look at all the places.

Grace · 5 June 2024

★★★★★ 1/5

Google

They lied on the house listing saying there were assets like a breakfast bar, sofas for 5 people in the kitchen (there are 4 seats for 5 tenants) and private garden when there wasn't, taking the mick with us students especially when we werent able to visit easily due to covid restrictions but we didn't realise this until we had signed the contract, they then continued to blame us for signing the contract without checking all of this, when in fact they shouldn't have lied online in the first place. There was a load of work to be done prior to us moving in: new front wall as it had half fallen down, dangerous slabbing in the back garden needed renewing, a fence put up as it was open to our neighbours, a strange absetos bomb shelter needed removing and broken asbestos in the garden needs removing as we cant sit in garden because of this. We are extremely worried about the toxicity of this asbestos and thought this would've been on a high priority because of the serious health issues that occur from it, but again nothing had happened and has been reported to Birmingham City Council as it hasn't been sorted. We were assured by our property manager Akash that this would be complete by the time we moved in, it is no shock that this didn't happen. We moved in on the 1st July 2021, was handed a bunch of random keys with not even the workers knowing which key was for what. I asked if the house had been professionally cleaned prior and no rubbish was left before we moved in which, to no surprise, it hadn't when it should've been especially due to covid and the previous tenants moving out the day before! There was items left behind by the tenants and mould we had to clean ourselves. The cleaners arrived as we were also trying to move in which made this extremely difficult. They didn't clean the house thoroughly as we had to do this ourselves, all they did to my room was wipe down the windows and I personally deep cleaned my entire room. There was mould and used condoms left in my bathroom which is highly inappropriate. Following on from the work needed doing, akash promised the work would finally start on the 15th July, this again was another lie, work men came and knocked down the wall and then left rubble outside the house for days and no mention about when they're returning to proceed. The rubble not only is in the way but also makes my front, ground floor bedroom extremely exposed and this isn't reasuring as there's been 2 break ins on our road this week. We have heard nothing about the work being done. I have emailed akash a list of what needed doing to the house and he went round the house with this list but gave no reply as to when this was being sorted. No house alarm pin has been given to us and it was something ‘ we had to figure out’ apparently yet our property manger Akash came to do it for us and himself had no idea how to do it. Also a woman entered our house unannounced in the first week (theyre supposed supposed give 24hrs notice) of us moving in to do an inventory check, she unlocked the door and walked into the house herself waking us all up as we were never sent a date or time of her arrival. This inventory should've been done before our arrival because everything was now in a good condition whereas actually on arrival everything was dirty and in some cases mouldy and I wouldn't describe this as 'good'. She continued to photograph every single piece of furniture in the house and listed this in the inventory as theirs, not knowing that a lot of this furniture was ours we brought from home. She stated none of the electrics had been PAT tested and we weren't provided with a gas safety certificate until we asked. She left the house unlocked as she left. We are constantly left asking when things are to be done, they feed us with lies to keep us happy then never pull through. Really really disappointed with the service from purple frog and Akash our property manager, any students thinking about moving into their own housing then do not go with purple frog.

Emma · 30 July 2021

★★★★★ 1/5

Google

DO NOT RENT WITH Purple Frog Property!!!!! They lied on the house listing saying there were assets like a breakfast bar, sofas for 5 people in the kitchen (there are 4 seats for 5 tenants) and private garden when there wasn't, taking the mick with us students especially when we werent able to visit easily due to covid restrictions but we didn't realise this until we had signed the contract, they then continued to blame us for signing the contract without checking all of this, when in fact they shouldn't have lied online in the first place. There was a load of work to be done prior to us moving in: new front wall as it had half fallen down, dangerous slabbing in the back garden needed renewing, a fence put up as it was open to our neighbours, a strange absetos bomb shelter needed removing and broken asbestos in the garden needs removing as we cant sit in garden because of this. We are extremely worried about the toxicity of this asbestos and thought this would've been on a high priority because of the serious health issues that occur from it, but again nothing had happened and has been reported to Birmingham City Council as it hasn't been sorted. We were assured by our property manager Akash that this would be complete by the time we moved in, it is no shock that this didn't happen. We moved in on the 1st July 2021, was handed a bunch of random keys with not even the workers knowing which key was for what. I asked if the house had been professionally cleaned prior and no rubbish was left before we moved in which, to no surprise, it hadn't when it should've been especially due to covid and the previous tenants moving out the day before! There was items left behind by the tenants and mould we had to clean ourselves. The cleaners arrived as we were also trying to move in which made this extremely difficult. They didn't clean the house thoroughly as we had to do this ourselves, all they did to my room was wipe down the windows and I personally deep cleaned my entire room. There was mould and used condoms left in my bathroom which is highly inappropriate. Following on from the work needed doing, akash promised the work would finally start on the 15th July, this again was another lie, work men came and knocked down the wall and then left rubble outside the house for days and no mention about when they're returning to proceed. The rubble not only is in the way but also makes my front, ground floor bedroom extremely exposed and this isn't reasuring as there's been 2 break ins on our road this week. We have heard nothing about the work being done. I have emailed akash a list of what needed doing to the house and he went round the house with this list but gave no reply as to when this was being sorted. No house alarm pin has been given to us and it was something ‘ we had to figure out’ apparently yet our property manger Akash came to do it for us and himself had no idea how to do it. Also a woman entered our house unannounced in the first week (theyre supposed supposed give 24hrs notice) of us moving in to do an inventory check, she unlocked the door and walked into the house herself waking us all up as we were never sent a date or time of her arrival. This inventory should've been done before our arrival because everything was now in a good condition whereas actually on arrival everything was dirty and in some cases mouldy and I wouldn't describe this as 'good'. She continued to photograph every single piece of furniture in the house and listed this in the inventory as theirs, not knowing that a lot of this furniture was ours we brought from home. She stated none of the electrics had been PAT tested and we weren't provided with a gas safety certificate until we asked. She left the house unlocked as she left. We are constantly left asking when things are to be done, they feed us with lies to keep us happy then never pull through. Really really disappointed with the service from purple frog and Akash our property manager, any students thinking about moving into their own housing then do not go with purple frog.

Felicity · 24 July 2021

★★★★★ 5/5

Google

Our consultant Tom Maitland was so helpful made the process of moving in really simple and easy!

Richa · 7 August 2025

★★★★★ 1/5

Google

*AVOID* I would strongly recommend against using this letting agency (Birmingham branch). The property I moved in to was filthy; grease in the kitchen, mould all around the bathroom, nail clippings on the lounge carpet and previous tenants' junk in the cupboard. My housemate did a full condition check which was sent to them at the beginning of our tenancy. The only response back was about the broken lounge window - an immediate safety concern. Due to the contents of the tenancy agreement, we should have come into a clean property, commensurate of their inventory (of which I had to ask several times for and only received months after my tenancy began). There is no reason for this not to have been the case, bar laziness or incompetence on their behalf. They had two easy routes to ensuring a clean property; the use of the previous tenants' efforts, or the use of the previous tenants' deposits. If this was difficult due to a short turnaround in tenancies, then change your turnaround dates. It's simple, have a bit more pride in the service you're providing. After our complaint was not responded to during the entire course of the tenancy, PurpleFrog had the audacity to charge us for the cleaning of fellow tenants' rooms (bare in mind we were each on individual contracts with no legal access to another's room). This was also the case for the cleaning of the communal areas. Totalling a deposit deduction of approximately £70 each. Luckily, we all have dated video and photographic evidence that the property was left in a better state than it was when we arrived. It was clean by anybody else's standards, certainly excelling their own. As a final, quick note about the positive reviews on here, these are only to do with their responses prior to someone commencing their tenancy. They make sure to ask you for a review when you go for viewings, where they of course, couldn't do more for you in terms of punctual replies and assurances that their properties are worth the money you hand over to them. It is a real shame, a select few of the staff I met prior to my tenancy start seemed down to earth and friendly. I'm left a little dumbfounded that they're working for the company that they do.NegativeResponsiveness, Quality, Professionalism, Value

Annie · 20 June 2021

★★★★★ 5/5

Google

Charlie did an outstanding job showing me the house today. Her knowledge, professionalism, and keen eye for detail were impressive. Charlie made the entire process smooth and enjoyable, highlighting the home's best features with enthusiasm. I truly appreciate her dedication and expertise. Highly recommended!

Aditi · 24 July 2024

★★★★★ 5/5

Google

Fran was super helpful in finding me a new studio for next year. She's been really friendly and communicative during the process which was really helpful as I was very nervous looking by myself. I managed to find a place that I really loved and she talked me through the whole process. This is my second time using Purple Frog and I'm glad I did :))

Victoria · 2 December 2022

★★★★★ 5/5

Google

Great communication , was able to help us with the viewing today . Also very accommodating with what we wanted . Henry was able to answer questions clearly and let us know more information about the property . Thank you Henry and give that man a raise !!!!!!!!

Chardonay · 21 March 2024

★★★★★ 5/5

Google

The member of staff named Gifte was professional and I felt really understood what it is I was looking for in terms of accommodation. Gifts offered alternatives which really helped me to narrow down the perfect accommodation for myself. I cannot thank Gifte enough.

Zonera · 20 May 2024