5/5
GoogleA very helpful, efficient experience. In past I’ve felt pressured and rushed when looking at a house but Anna was very good at taking us through the house at our own pace
Trusted Agent profile · Birmingham · West Midlands
Verified
Purple Frog Property Birmingham reviews
★★★★★
753 reviews across 1 platform
189 Dawlish Road, Birmingham, West Midlands, B29 7AW
Part of Purple Frog Property, see every office.
Purple Frog Property's office in Birmingham, West Midlands, at 189 Dawlish Road, is rated 4.4 out of 5 across 753 reviews on 1 platform, including 753 Google reviews rated 4.4.
About Purple Frog Property Birmingham
Purple Frog specialise in the letting, management, sale and development of student property in Birmingham, Nottingham and Bristol. The company's founders were students when they set up the company and they strive to ensure they provide the best possible service to landlords and tenants.
Reviews
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
Google5/5
GoogleGift was so helpful during my viewing, she had all the right answers and was so patient and attentive. I would definitely use her again for any future properties I visit.
5/5
GoogleEllie was very approachable and helpful in guiding us through the houses and in answering all the questions we had.
5/5
GoogleWe had a fantastic house tour with Rosie today. She was helpful, kind and really friendly. Thank you Rosie and Purple Frog!
5/5
GoogleI would especially like to thank Tom H for his time! He was so patient and made my life so easy
5/5
GoogleAmazing helpful. Georgia was super helpful and friendly and have really useful insights as an older student. 5/5 would recommend
5/5
GoogleThe service given by the team was amazing! They were quick to book a viewing based on our convenience and found a place that fit right in our budget. My friend & I were welcomed by Charlotte, a wonderful advisor. She was extremely sweet and patient with us and answered all our queries. She was kind enough to take us with her to different sites and made sure we were satisfied with our viewing!
5/5
GoogleGeorgia is absolutely lovely!!! 10/10 would recommend ❤️
5/5
GoogleAbder is the nicest guy to show you the properties for rent or sale; on time, comprehensive, and really helpful.
Agent replied · 30 July 2023
Hi Mohsen, thanks for your review. I'm really please Abder was able to help you out. Patrick
1/5
GoogleI made this review 9 months ago after some initial and in hindsight now at the end of my tenancy, I realise that this is completely justified. They were very slow to return deposits, and took advantage of us not taking detailed enough photos to charge us extortionate fees for cleaning (despite us spending a long time cleaning, and leaving the house in a far nicer condition than we found it) and deduct large amounts from our deposit, they changed the locks without telling the landlord so when he came to let us in once his key didn't work. Unfortunately I do not have enough evidence to pursue the deposit complaint further but really would not recommend this company. Student letting agents :/
Agent replied
Hi Tom Sorry to hear that we only rate one star. Please could you drop me an email at james.mason@purplefrogproperty.com with some more information about what's gone wrong? Once I know the details, we can see if we can set everything right for you. Kind regards James Mason James.Mason@purplfrogproperty.com
1/5
GoogleThey sublet let horrendous properties into overcrowded HMO’s, the maintenance people are extremely rude and offensive, property and grounds are in appalling condition with rubbish dumped, rats visiting etc. I presume they sublet so they have can have this cuddly frog front, don't fall for it. Please consider using a proper agency. RESPONSE TO THE RESPONSE - I have to live next to one of your disgusting properties, the tenants (6 in 3 bed) don't consider purple frog as the agent but the landlord insists you are, I don’t need any conversation with you, it’s obvious it’s a sublet. Its only a matter of time before the government passes law to deal with slum agents and landlords…NegativeQuality, Professionalism
Agent replied
Hi Pete, I am sorry to hear that you were not happy with your tenancy with Purple Frog Property. Your review is not reflective of the standards we strive to achieve. Could you possibly send some further information regarding the issues with maintenance you have mentioned to Patrick@purplefrogproperty.com? I would just like to advise that the comments regarding sub-letting are inaccurate - we do not sub-let. The properties are managed by Purple Frog Property on behalf of our clients. Also, all HMO properties are licenced and comply with the local council's HMO policies with regards to room sizes. I look forward to hearing from you so that we can investigate the maintenance issue further for you.
1/5
GoogleTook £140 from each tenant off deposit, with the bulk of the lost deposit being for basic cleaning. We left the house in a better state than we found it in. When we arrived rooms still had rubbish, lights were broken, rubbish swept under the sofa, used condoms left on the fridge. We weren't too mad about this as we just cleaned it ourselves but to see that we are being charged when we left it in a cleaner state makes us think that we are being taken advantage of. When we contact purple frog via email or calling to dispute this, we get no response for a long period of time. Would highly recommend not using purple frog as they were also slow to help out with problems throughout the year's tenancy.NegativeResponsiveness
Agent replied
Hi Nick, we don't take advantage of anyone. We do our best to help tenants get back as much of their deposits as possible. I can promise you that no one had made up cleaning charges; our team will have inspected and instructed what cleaning was necessary. I'm sorry if you you've not had a quick response to your dispute. I'll speak to your property manager and see if we can speed it up for you. Please email me if there is anything else I can help with. Patrick (patrick@purplefrogproperty.com)
1/5
GoogleI really regret signing the contract with Purple Frog this year, and would encourage new students to Avoid this Letting Agency. I was shown a room during my viewing and was told it was available. A week later after settling in, they tell me I signed for a different room and that I have to move my stuff. No one should ever go through such unnecessary stress when moving into a new home. In addition to that, I have to pay the same price for a tiny room, a window that cant be opened, a wonky table, no bedside desk and a dongle for Wifi (amongst 7). This has been the worst experience in my 4 years of University, and it is such a pity that the people at Purple Frog cant do their jobs competently. I have been scammed into signing a contract, and will never forgive those at Purple Frog for putting me in this situation, but more so for the lies. Their lack of diligence and professionalism has been the worst I've ever seen in any organisation. They don't care about the tenants, only the money that keeps the landlords happy. ps, Id give it less than 1* if I could!!
Agent replied
Dear Steven Sorry you are unhappy with your room. Having spoken to the branch manager at Birmingham about this, I understand that you raised a complaint with the team at the branch. Unfortunately, our response online won't differ to the one you received following the manager's investigation and previous response to you. During your viewing, you were shown the room that you eventually booked. Your contract also states that the room you are living in is the room you agreed to take. The branch manager explained that, if you are unhappy with the accommodation, we will waive the normal novation fee. This means you are free to find alternative accommodation, at no cost. The dongle is temporary. The WiFi for the property is due to be installed on the 4th. I have asked the branch to log the wonky table and desk with the maintenance team. Sorry that you are not happy with the accommodation or the response you got following the branch investigating your complaint. As previously explained, if you wish to find another tenant to replace you, we will help you as much as possible, including waiving the normal cost of the process. Kind regards James Mason James.Mason@purplefrogproperty.com
5/5
GoogleHad a good house viewing. Freddie was very helpful and gave us good information about the houses and bills packages.
5/5
GoogleAaron was very helpful showing us around and left us with a very good impression for the company
5/5
GoogleAaron was very helpful showing us around and left us with a very good impression for the company
5/5
Googlewanted to thank Janade for all the support and answering my questions with my daughters property. Friendly and helpful Service
Agent replied · 30 July 2023
Hi Gaynor, thanks so much for your review, I'm glad Janade made the process easy for you! patrick
5/5
GoogleCharlie was very helpful with my viewing. She answered all questions and was very nice and helpful! Even though it was her 1st day, she was a pro!
5/5
GoogleThe viewing with Anna was good. She explains everything in detail, have a good communication skills and behave in good manner. It was a great experience with her.
5/5
GoogleFreddie was really helpful with our house hunt and was very knowledgable and able to answer all our queries.
5/5
GoogleCharlie and Freddie were really great and helpful! They were able to answer all our questions about the property!
5/5
GoogleArran was great - thank you!
1/5
GoogleThe worst scamming company to go to. For future ref take videos before moving in. They will take cleaning payments for a strand of hair left on the sofa and take picture of it and say the area was not cleaned. Emma is rude and so is other members of this establishment. They scam student. Case closed. Bye.NegativeQuality
5/5
GoogleFreddie was a great tour guide, very talkative and did his best at selling the houses to us
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