5/5
GoogleLeah helped me arrange viewings via telephone yesterday , easy process 5 starts 👍 …
Trusted Agent profile · West Midlands and Nottinghamshire
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Purple Frog Property estate agents in Birmingham, Bristol and Nottingham
★★★★★
1,756 reviews across 3 offices and 1 platform
Purple Frog Property has three offices, in Birmingham, Bristol and Nottingham (West Midlands and Nottinghamshire). Together they have 1,756 reviews on 1 platform, rated 4.0 out of 5 overall.
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Our offices
Purple Frog Property's three offices, most reviewed first. Each has its own page.
- Purple Frog Property Birmingham189 Dawlish Road, B29 7AW762 reviews · 762 on Google (4.4)5 in the last 90 days
- Purple Frog Property Bristol134 Whiteladies Road, BS8 2RS538 reviews · 538 on Google (3.7)0 in the last 90 days
- Purple Frog Property Nottingham363 Derby Road, Lenton, NG7 2DZ458 reviews · 458 on Google (3.7)46 in the last 90 days
Latest reviews from every Purple Frog Property office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleLeah
4/5
GoogleLeah was helpful
5/5
GoogleLeah was kind and good
5/5
GoogleLeah was so much help, thank you
5/5
GoogleIt was a great experience...Abbey was very nice and really helped ...👍👍 …
5/5
GoogleI have now found 3 available accommodations thanks to Leah and her hard work.
5/5
GoogleGreat service from Leah. Thank you for your patience in assisting me and for your prompt responses.
5/5
GoogleDealing with Leah Wyre at Purple Frog Property was a pleasure. She was very efficient
5/5
GoogleAbbey was very kind and helpful showing us student properties in selly oak, thank you 👍🏼 …
5/5
GoogleThanks to Leah I have been able to locate student accommodation. /I highly recommend purple frog.
5/5
Googlewas assisted by Leah Wyre. Her patience and service delivery was astoundingly one of the best and her willingness to help was superb.
5/5
GoogleWas unable to get through to anyone for a while and Leah picked up my query within seconds and directed me in the right direction with who I needed to contact. Excellent service 😊 …
5/5
GoogleTheir service is really great, and especially Leah respond very quick and be able to help me out my problems, highly recommend Purple Frog if you are looking for students accommodation!! 👍 …
5/5
GoogleGreat overall experience. Polite knowledgable and speedy Customer Service, very helpful staff, especially Emma Bradley who was particularly helpful. Would recommend purple frog.
1/5
GoogleLandlords, Students & Parents beware, service from this agent is below acceptable levels in all areas. Every encounter is an expensive and time consuming mistake. One star is applied as zero is not a minimum.
Agent replied
Dear Richard Sorry you have not enjoyed your experience using our services. I understand that you called and spoke to one of my colleagues but you weren't able to speak to who you wanted to because they are on annual leave. Because of the nature of your call, I have escalated this to our managing director, Patrick. Unfortunately, because of the time of year, lots of the team have now left work for the Christmas break. Please could you email me at james.mason@purplefrogproperty.com, so I can pass your complaint to the relevant person and they can contact you as soon as they are back in the office? I look forward to hearing from you. Kind regards James Mason
1/5
GoogleTerrible service. Time and time again they have failed to deliver us promises over WiFi. We have been without WiFi for 4 weeks, and soon to be 5/6/7. Shambolic organisation, commitment and just overall customer service. Calling up on the phone does nothing, they apologise and blame it on something else. Walking into the office does nothing, they apologise and blame it on something else. The underlying theme for Purple Frog seems to be that they do not care about students in the slightest. If you are a student looking for a house, avoid purple frog like the plague. They will only rip you off and cause you more problems. If only I could give 0 stars...
5/5
GoogleJust want to thank Leah Wyre for her excellent service today , I had a few enquires about my daughter’s accommodation, and Leah was so helpful , she was very quick on dealing with the situation and kept me informed. Great service ,definitely recommended Thank you 😊 …
1/5
GoogleI really regret signing the contract with Purple Frog this year, and would encourage new students to Avoid this Letting Agency. I was shown a room during my viewing and was told it was available. A week later after settling in, they tell me I signed for a different room and that I have to move my stuff. No one should ever go through such unnecessary stress when moving into a new home. In addition to that, I have to pay the same price for a tiny room, a window that cant be opened, a wonky table, no bedside desk and a dongle for Wifi (amongst 7). This has been the worst experience in my 4 years of University, and it is such a pity that the people at Purple Frog cant do their jobs competently. I have been scammed into signing a contract, and will never forgive those at Purple Frog for putting me in this situation, but more so for the lies. Their lack of diligence and professionalism has been the worst I've ever seen in any organisation. They don't care about the tenants, only the money that keeps the landlords happy. ps, Id give it less than 1* if I could!!
Agent replied
Dear Steven Sorry you are unhappy with your room. Having spoken to the branch manager at Birmingham about this, I understand that you raised a complaint with the team at the branch. Unfortunately, our response online won't differ to the one you received following the manager's investigation and previous response to you. During your viewing, you were shown the room that you eventually booked. Your contract also states that the room you are living in is the room you agreed to take. The branch manager explained that, if you are unhappy with the accommodation, we will waive the normal novation fee. This means you are free to find alternative accommodation, at no cost. The dongle is temporary. The WiFi for the property is due to be installed on the 4th. I have asked the branch to log the wonky table and desk with the maintenance team. Sorry that you are not happy with the accommodation or the response you got following the branch investigating your complaint. As previously explained, if you wish to find another tenant to replace you, we will help you as much as possible, including waiving the normal cost of the process. Kind regards James Mason James.Mason@purplefrogproperty.com
5/5
GoogleLeah was so helpful when I contacted Purple Frog. She made sure to efficiently field all my queries and was really patient with me. As a student, this made my life so much easier and helped reassure me.
5/5
GoogleHelpful and professional. I talked with Hannah, who took care of me during the choise of the house and during the operations of reservation of the room and arrangement of the contract and I have nothing to say about her besides that she has been really nice and precise in her job. Sophie showed me the houses and again I have been satisfacted by her availability. Good job, five stars!
1/5
GoogleAppalling company. I would imagine most of these 5* reviews are from people who are yet to move into the property. They're lovely when you're thinking of signing. They'll go above and beyond to help you, so I can't fault them on that. Do note however this is when they ask you to write a review... However, once you've moved in they are completely useless. Their phone manner is appalling. Expect to be on the phone for a good 5 to 10 minutes before anyone picks up. When they do, it's the usual response that Ben, who deals with maintenance, isn't in but if you contact whoever is on the phone they'll sort it for you. They never do. I have been emailing pretty much weekly since I moved in about my broken radiator and lack of furnishings that are included in our contract and get continuously ignored. 2 months in and it's now reaching 0 degrees at night, and I am still having to use a plug in electrical heater. When our fire alarm was going off 20 times during the night and day, they also did nothing. Instead we had to seek advice from our room mates step father who is an electrician. We didn't have any internet until 2 months after moving in. A dongle was provided, however this was not sustainable as Purple Frog seldom topped it up and when they did, it was inadequate GB for the 7 people in the property that used it. Regarding viewings, they rarely give 24 hours notice. This personally is not too annoying, until this weekend when they gave no notice, and let themselves into my bedroom not even bothering to see if anyone was in. When asking what was happening, I was told this was to view the spare bedroom, but instead the lady decided to go in everyone's room instead. Additionally, they also love to not lock your doors again after viewings. I have rented both professionally and as a student for 6 years and Purple Frog are the worst company I have ever been with. Expect your phone calls and emails to be ignored, as once you've signed the contract, they simply don't care. Don't follow the reviews on here and listen to your friends and Facebook posts. They are to be avoided for a reason.
3/5
GoogleVery slick and well groomed online service for filling in forms. The company has a nice array of properties on offer and very good show round services. However the firm needs to improve communication within its office, as when we requested a new tenancy agreement to be sent through this was not sent and we received an aggressive email stating the property would be placed back on to the market. Fortunately the forms assistant (Shania) remembered our case and managed to sort it out. Despite this and some other admin errors regarding our deposit being the wrong amount, purple frog was all round a good estate agent to deal with. Giving them benefit of the doubt, as we were a complex tenancy! Thank you to the team
1/5
GoogleUnfortunately, I had come across with this agency. I could write a long story but I will concentrate only in the main points. I have rented a one bed flat with them and I am a professional worker. First of all, after one month I moved in, they already contacted me asking if I was going to have the property for the next year otherwise they would advertise the house. They advertised the house with 10 months for my contract to end, since I didn't want to confirm 10 months in advance whether I was going to renew the contract. At the same time, I did not have hot water in the tabs and after complaining constantly, around the third (maybe more) time the engineer went to look at it I wanted to be present. He advised me that the boiler needed to be changed because was not working properly, but they need to contact the landlord first, after that they solved the problem with the hot water (after around 3 months). At the end of my contract they charged me £40 for each time that the engineer attended the house, because according to them the boiler was not broken... I was really irritated, I spent hours trying to solve the problem myself and contacting them with regards to this, for having to pay for something essential that they should have provided and on top of it telling me that it was not broken, and I was lying?! Like I have nothing else to do, and I enjoy myself chasing them up and making it up that I didn't have hot water ... In addition, of course many other charges that they came up with to avoid returning the deposit, such as charging around £200 because the platform bed frame was in a poor condition. DO NOT GET A CONTRACT WITH THEM to avoid disappointments, or make sure you to check also the platform bed frame before you move in.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Purple Frog Property
Which Purple Frog Property office has the most reviews?
Birmingham has the most, with 762 reviews rated 4.4 out of 5, followed by Bristol with 538.
Where are the Purple Frog Property offices?
The three Purple Frog Property offices, by town:
- Birmingham: 189 Dawlish Road, Birmingham, West Midlands, B29 7AW
- Bristol: 134 Whiteladies Road, Bristol, BS8 2RS
- Nottingham: 363 Derby Road, Lenton, Nottingham, Nottinghamshire, NG7 2DZ
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