5/5
GoogleGreat service. Lauren was a great help getting my viewing appointment set up quick.
Trusted Agent profile · West Midlands and Nottinghamshire
Verified
Purple Frog Property estate agents in Birmingham, Bristol and Nottingham
★★★★★
1,788 reviews across 3 offices and 1 platform
Purple Frog Property has three offices, in Birmingham, Bristol and Nottingham (West Midlands and Nottinghamshire). Together they have 1,788 reviews on 1 platform, rated 4.0 out of 5 overall.
Our offices
Purple Frog Property's three offices, most reviewed first. Each has its own page.
- Purple Frog Property Birmingham189 Dawlish Road, B29 7AW762 reviews · 762 on Google (4.4)5 in the last 90 days
- Purple Frog Property Bristol134 Whiteladies Road, BS8 2RS562 reviews · 562 on Google (3.7)1 in the last 90 days
- Purple Frog Property Nottingham363 Derby Road, Lenton, NG7 2DZ466 reviews · 466 on Google (3.7)49 in the last 90 days
Latest reviews from every Purple Frog Property office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleI was assisted by Lea throughout the process of finding a property which she found quickly and then proceeded to get me in for a viewing within the same day Thankyou for all of your help
1/5
GoogleAbsolutely the worst estate agency I have ever had to deal with .. I’d give 0 stars if possible.. very poor communication with staff coming to carry out inspections at times which weren’t discussed with the tenants , while on the dates which were organised , no one would show. I am gutted for anyone who will deal with them in the future ! ABSOLUTE DISGRACE ..
Agent replied · 30 July 2023
Dear Lukasz Sorry to hear that we missed the pre-final inspection that we'd booked with you. Unfortunately, a member of staff who booked the inspection has had to take some time off. You're right, we should have been better organised about this, but being a person down has a ripple effect. This is a buy time, so we've had to do some juggling to try and make sure we can keep as many promises as possible. On this occasion, we couldn't keep our promise to you. Sorry that this mistake has so disappointed you that ti appears to have ruined what's left of your tenancy. Kind regards James Mason james.mason@purplefrogproperty.com
1/5
GoogleExtortion of an estate agent deposit will refer to expenses that does not match. for instance I was charged twice for my locks however the original man who did my locks messed this up and I called saying they need replacement due to the door not locking properly as they had previously changed all the room doors, I did not argue this during deposit return as I needed the money for my new house and I knew it would take weeks to get a response. Now I’m getting told there is inappropriate drawing how old am I 10?
Agent replied · 30 July 2023
Dear Yung Az I can see that we messaged you in response to information given to us by the landlord. If the issues raised in the email we sent you on 6th September aren't to do with you, please could you contact the member of staff who sent you the email? Kind regards James Hi Yung Thank you for your review. Please would you do me a favour? We're delighted that you like our staff, but please could you update your review so if focuses on their friendly attitudes and customer service skills, rather than their appearances? While you obviously have the best intentions, others might not. I wouldn't want the staff to worry that people were visiting for any other reason than they were looking for student accommodation and professional service. Many thanks James Mason James.Mason@purplefrogproperty.com
1/5
GoogleMy daughter and her student group vacated a property around 4 July. Purple Frog Bristol were not forthcoming with returning the deposit! E-mail contact was continually ignored and excuses given for not having complied contracturally in returning the deposit. Telephone calls were made and various disparate tales were relayed by different employees. I was at the point when my next move (as one of the guarantors) would have been legal, when payment was released. So I have just received the deposit on 26 Oct- 16 weeks after student vacation of the property!!! Purple Frog Bristol displayed appalling treatment of financially challenged students contributing to their hardship! Avoid at all costs.
Agent replied · 30 July 2023
Dear Kath I would like to offer an apology on behalf of Purple Frog. Sometimes we make mistakes. This was one of those times. We are very sorry that your daughter's deposit took too long to return. I appreciate that this has caused you and your daughter lots of frustration and hassle. I am sorry that you had to experience this. I am delighted to hear that the deposit has now been returned. Kind regards James Mason James.Mason@purplefrogproperty.com
1/5
GoogleWHAT A JOKE I'm a landlord & found this company and their staff in Bristol awfully incompetent. Their communication is delayed & sub-standard and their administration chaotic. They were charging me 6% management fee & now I can clearly see that "if you pay peanuts, you get monkeys". Don't waste your time & money with this lot; there are many better, more competent managing agents in Bristol.
Agent replied
Dear Oliver Sorry you're not happy with our service. Unfortunately, you're not listed as a client and no one in the Bristol office recognises the description you've given. Please could you drop me an email at james.mason@purplefrogproperty.com, so I can find out more about the issue you're reviewing us for? I look forward to hearing you, so we can sort out whatever issue you might be experiencing. Kind regards James Mason
1/5
GoogleWhen i moved into my room in Bristol the windows had holes, the garden was a mess and it was not clean. Weekly cleaning was contracted, but they came maybe 5 times in the whole year and the agency wouldnt do anything about it even though they promised it every time. The same with other issues in the house such as our front door that woulndt lock properly and our boiler that would break down a lot what ment showering cold for nearly a week on avarage. The final month we had rats and they wouldn't help us out. The worst is that after we moved out they still didn't remove the rats and the new tendants had the same issues. People can get sick!! Also they forced us to pay for things like wifi from the start, but they arranged wifi after 1.5 months. Do not rent via PP is my advise!
Agent replied · 30 July 2023
Dear Anique Sorry you didn’t enjoy living at our property. I have asked the branch to look at the issues you refer to in your review and comment. There seemed to be a problem with windows getting broken at that property. On 18th August, the previous tenants reported that the communal lounge window was reported broken. Our records show that a contractor attended in the second week of September and the job was closed on the 25th Sept. A broken windowpane was reported in a kitchen on 27th Sept and the job was closed on the 11th Oct. There’s another entry in the log on 8th November to fix a pane of glass. It doesn’t specify where. We have an invoice from a contractor on 9th November for various work on the property windows. In terms of the lock on the bedroom window, there was a delay in fixing this. Our apologies that this wasn’t fixed until 6th November. Tenants first reported the boiler being down on 24th September. A contractor visited the following day and resolved the issue. A Gas Safety test was done on the 11th Nov and passed. The next report was logged on the 24th April. A contractor attended the next day and the job was closed 29th April. We can’t see any more reports of the boiler breaking down. The front door was reported on the 1st April. The casing on the latch kept coming loose. A contractor attended the same day and fixed the issue. The house was cleaned when the old tenants left. While it is true that contractors missed visits, they were also prevented from cleaning because of the general unkempt state of the property. We have spoken to the contractors, as we pay them to clean the property. The rubbish that had been left by previous tenants in the front and back garden was cleared away on the 25th Sept. During the tenancy we had to remove the rubbish that had accumulated at the front house as tenants repeatedly bespoiled the area, meaning the council wouldn’t collect the rubbish. We cannot see any logs for pests. However, because the outside of the house would often contain rubbish left the by tenants, it is not surprising that pests would be attracted to the area. I understand that property has regular visits from pest control. Once again, sorry that you didn’t enjoy your stay at the property and I wish you well for the future, Kind regards James Mason James.Mason@purplefrogproperty.com
1/5
GoogleWould not recommend to those in Bristol. Cleaned the place to a BETTER standard than upon move in yet they still took nearly half the deposit. When going through the ADR deposit dispute process, they blatantly lied about charges in order to try and trick the board into refunding them more than they deserved- which actually succeeded, until I filed a complaint clearly laying out how they had (clearly deliberately) fudged the numbers. If you are truly adamant upon renting from them, make sure you take a photo of absolutely everything upon move in and move out, ensure that every sijngle correspondence is recorded in writing. Wouldn't recommend the stress.
5/5
GoogleLeah helped me arrange viewings via telephone yesterday , easy process 5 starts 👍 …
5/5
GoogleLeah
4/5
GoogleLeah was helpful
5/5
GoogleLeah was kind and good
5/5
GoogleLeah was so much help, thank you
5/5
GoogleIt was a great experience...Abbey was very nice and really helped ...👍👍 …
5/5
GoogleI have now found 3 available accommodations thanks to Leah and her hard work.
5/5
GoogleGreat service from Leah. Thank you for your patience in assisting me and for your prompt responses.
5/5
GoogleDealing with Leah Wyre at Purple Frog Property was a pleasure. She was very efficient
5/5
GoogleAbbey was very kind and helpful showing us student properties in selly oak, thank you 👍🏼 …
5/5
GoogleThanks to Leah I have been able to locate student accommodation. /I highly recommend purple frog.
5/5
Googlewas assisted by Leah Wyre. Her patience and service delivery was astoundingly one of the best and her willingness to help was superb.
5/5
GoogleWas unable to get through to anyone for a while and Leah picked up my query within seconds and directed me in the right direction with who I needed to contact. Excellent service 😊 …
5/5
GoogleTheir service is really great, and especially Leah respond very quick and be able to help me out my problems, highly recommend Purple Frog if you are looking for students accommodation!! 👍 …
5/5
GoogleGreat overall experience. Polite knowledgable and speedy Customer Service, very helpful staff, especially Emma Bradley who was particularly helpful. Would recommend purple frog.
1/5
GoogleLandlords, Students & Parents beware, service from this agent is below acceptable levels in all areas. Every encounter is an expensive and time consuming mistake. One star is applied as zero is not a minimum.
Agent replied
Dear Richard Sorry you have not enjoyed your experience using our services. I understand that you called and spoke to one of my colleagues but you weren't able to speak to who you wanted to because they are on annual leave. Because of the nature of your call, I have escalated this to our managing director, Patrick. Unfortunately, because of the time of year, lots of the team have now left work for the Christmas break. Please could you email me at james.mason@purplefrogproperty.com, so I can pass your complaint to the relevant person and they can contact you as soon as they are back in the office? I look forward to hearing from you. Kind regards James Mason
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Questions about Purple Frog Property
Which Purple Frog Property office has the most reviews?
Birmingham has the most, with 762 reviews rated 4.4 out of 5, followed by Bristol with 562.
Where are the Purple Frog Property offices?
The three Purple Frog Property offices, by town:
- Birmingham: 189 Dawlish Road, Birmingham, West Midlands, B29 7AW
- Bristol: 134 Whiteladies Road, Bristol, BS8 2RS
- Nottingham: 363 Derby Road, Lenton, Nottingham, Nottinghamshire, NG7 2DZ
