1/5
GoogleAvoid at all costs.
Trusted Agent profile · West Midlands and Nottinghamshire
Verified
Purple Frog Property estate agents in Birmingham, Bristol and Nottingham
★★★★★
1,788 reviews across 3 offices and 1 platform
Purple Frog Property has three offices, in Birmingham, Bristol and Nottingham (West Midlands and Nottinghamshire). Together they have 1,788 reviews on 1 platform, rated 4.0 out of 5 overall.
Our offices
Purple Frog Property's three offices, most reviewed first. Each has its own page.
- Purple Frog Property Birmingham189 Dawlish Road, B29 7AW762 reviews · 762 on Google (4.4)5 in the last 90 days
- Purple Frog Property Bristol134 Whiteladies Road, BS8 2RS562 reviews · 562 on Google (3.7)1 in the last 90 days
- Purple Frog Property Nottingham363 Derby Road, Lenton, NG7 2DZ466 reviews · 466 on Google (3.7)49 in the last 90 days
Latest reviews from every Purple Frog Property office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleAll round great customer service that was very helpful given by Abder
5/5
GoogleThank you so much Purple frog for giving me the perfect house to live in. Abder you've been amazing and helpful. Super grateful to have come across you. thankyou for making sure eveything was perfect and all set to go. Thanks alot Abder. Cheers mate.
5/5
GoogleGreat and friendly service from Abder who is always happy to help. Abder did our house viewings and has helped us with the next steps into getting our student house sorted.
5/5
GoogleHollie was absolutely brilliant, really down to earth and lovely, helped me out with all the information needed and gave me an insight into living alone as this will be my first time. Wonderful team member
5/5
GoogleBeing new to the UK and finding an accomodation in budget within a month was super tiring but through purple frog i was able to be tension free and find the perfect house just like i imagined. Abder, from the start was super sweet and kind to be available everytime whenever needed. Thank you so much purple frog and Abder.
5/5
GooglePurple frog is great! They found us several properties that fit our requirements. Abder was the estate agent who showed us round. He was very helpful and friendly and answered all of our questions.
5/5
GoogleAbder, a purple frog representative had a warmth reception and straightforward explanation all through my meeting with him at the intended apartment for viewing. This made my day and I was grateful to have met him.
5/5
GoogleWould highly recommend Went to enquire about sorting a property for next academic year, the process was stress free and easy and we got given a viewing appointment for the next day. When the appointment came we where guided around the flat by the estate agent Abder who was friendly and polite, and answered any questions we had or was able to find them out for us. Was able to secure the flat the same day. Would highly recommend.
5/5
GoogleI was stressed about finding a new accommodation and I came across purple frog agency. They helped me with finding the perfect house in my budget. Abder was the one who guided us in the whole process. He was really helpful and patient with us. He sorted out our issues peacefully. Thank you so much Abder.
1/5
GoogleDo not rent here. I would give 0 stars if I could. They tried to offer us 30% deposit back after charging us £455 for cleaning which would leave us with around £40 of our £150 deposit. The flat was not even clean when we moved in but we left it clean. They can’t prove that we left it in a state. The fridge was so rotten when we first moved in, it was filled with maggots and there were dead flies everywhere but they claim it was clean. The fridge was so bad they had to give us a new one. Over the Christmas holidays, our TV got stolen but when we reported it, it miraculously showed up outside our flat. The employee retention is dreadful because this is such a bad company, there were at least 5 different property managers when we lived there. The fire alarm went off at least 3 times a week for hours on end, morning, middle of the day, night time, afternoon. One time the fire alarm rang before i went to sleep and was still ringing when I woke up. We soon stopped paying attention to it after the second time in August and just stayed in the flat during alarms. They would take hours to come and turn it off. You got so used to it that you could functional normally.. at least the fire alarms worked. Horrible place, things would get stolen and it was always disgusting. Hot water would stop working at times but they always managed to charge us rent.
5/5
GoogleAmazing service and quick response times, Lauren was extremely knowledgeable and helpful during our property viewing and followed up very quickly with the information she didn't have at the time over the phone. Extremely impressed by this estate agent and would recommend to anyone seeking a letting covered by Purple Frog in the future!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleRating only, no written review.
5/5
GoogleAndy 🔥 …
5/5
GoogleAndy was great, loved all of his help
5/5
GoogleHad a great experience viewing a property with carla, she was very helpful and answered all of our questions!
1/5
GoogleHonestly just dreadful, We’ve had mold for the past month which they havnt sorted, no hot water, no heating, no electrics in the kitchen, honestly just avoid this company at all costs
1/5
GoogleThey have left us without heating for going on two weeks. Avoid like the revolting plague they are. They don’t even respond to us anymore so we have to speak to the Birmingham branch of purple frog. It’s -3 and they still do nothing
Agent replied · 30 July 2023
Hi Jake, the phones have been down in our Bristol office for most of the day. Can you email me and I’ll see how I can help. patrick@purplefrogproperty.com
5/5
GoogleCarla showed us round a property and answered any questions we had. She was lovely and very welcoming and always had a smile on her face.
1/5
Googlereally awful. renting a student property at the moment and get no help. firstly, the properly was a mess when we moved in with mould painted over and very dirty. very bad mould issue. wont sort out the mould. wont sort out the wifi that doesn’t work. wont sort out the boiler when we have no hot water or heating. they are actually awful and wouldn’t recommend to anyone. keep sending people in for viewings and not showing up. don’t reply to our emails or calls concerning the terrible state of the property. have no clue how they are still in business. if i could rate in minus’ i would. all the staff are very unhelpful and don’t seem to care about our wellbeing at all
1/5
GoogleWorst letting agents I've ever come across, maintenance line doesn't ring, been without heating and hot water for a week in sub-zero temperatures, unable to even get a call back. Mould growing in every room of the house, with water dripping from my housemate's ceiling. Every time I've managed to get through to them on the phone (I have to dial the property sales extension for them to even answer) they have treated these complaints as nothing more than a slight inconvenience. Avoid this company at all costs.
1/5
GoogleThe worst estate agent going, they don’t care for the people in their house especially students. They’re happy for people to live in mould infested houses without heating and hot water without sending someone out to fix the issue or even answer he phone. Awful human beings.
5/5
GoogleRating only, no written review.
5/5
GoogleBig thank you to Hollie and Abder for being welcoming and professional during my house viewings.
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Questions about Purple Frog Property
Which Purple Frog Property office has the most reviews?
Birmingham has the most, with 762 reviews rated 4.4 out of 5, followed by Bristol with 562.
Where are the Purple Frog Property offices?
The three Purple Frog Property offices, by town:
- Birmingham: 189 Dawlish Road, Birmingham, West Midlands, B29 7AW
- Bristol: 134 Whiteladies Road, Bristol, BS8 2RS
- Nottingham: 363 Derby Road, Lenton, Nottingham, Nottinghamshire, NG7 2DZ
