Trusted Agent profile · West Midlands and Nottinghamshire
Verified
★★★★★
1,788 reviews across 3 offices and 1 platform
Purple Frog Property has three offices, in Birmingham, Bristol and Nottingham (West Midlands and Nottinghamshire). Together they have 1,788 reviews on 1 platform, rated 4.0 out of 5 overall.
Purple Frog Property's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
2/5
GoogleRating only, no written review.
Hi Vanessa, sorry that you've not received the service you expected, please get in touch with me and I'll se what I can do to fix it. Thanks, Patrick. (patrick@purplefrogproperty.com)
1/5
GoogleWorst estate agents. I've noticed most of the positive reviews are from people starting tenancys or viewing properties. Not people who have stayed with them. Trust me. They're terrible. You won't get your full deposit back. They will ignore issues with property. If you get a guy called Akash as maintenance. You will not get anything fixed. Truly terrible service.
Hi there, sorry you've not had a great experience. We work really hard with our tenants to help them keep their deposits. We don't want to make deposit deductions at the end of a tenancy as it means have to complete works before the new tenants move in. If you disagree with any of the charges made, you can challenge any of them with us directly, and if we can't agree you have access to the indipendent arbitration service of the deposit protection companies, so none of the charges should be unfair. Please drop me an email and I'll see what I can do to help. Thanks, Patrick (patrick@purplefrogproperty.com)
5/5
GoogleThese guys are really top notch friendly and worked efficiently to secure a place for me. They also put my cost range into consideration in dealings. 100 percent recommend them to anyone in search for accommodation in Birmingham. I was able to have the best time cause of Abder the agent who handled me.
Hi Olalemi, thanks for sharing your feedback, I'm pleased Abder was able to help you out! Patrick
5/5
GoogleRating only, no written review.
5/5
GoogleLaure Philips was very helpful sorting out a stressful issue I had. She helped solve the problem efficiently and was very understanding.
5/5
GoogleCharlotte, our property manager, always sorts issues out speedily and makes sure repairs are being fixed as soon as we report them! Super lovely and is making our letting experience a pleasure !
5/5
GoogleCharlotte was great, and even though I didn't end up moving into a Purple Frog property she provided me with a lot of help during the search and was a very prompt communicator.
1/5
GoogleRented a student property in Bristol. Students moved out and in on the same day. Property was filthy, things were broken, ceilings were peeling down, holes in walls. Had to clean thoroughly and pester for things to get fixed. Poor communication and to get anything fixed took months. Had the audacity to take money off deposit due to cleaning costs at end of contract!! The property was cleaner that it had ever been. With video and photographic evidence they still would not give back full deposit. Horrendous. Avoid.
1/5
GoogleDO NOT RENT HERE! Horrible service. They are the worst
1/5
Googleworst accommodation ever. they do not return deposits and ignore phone calls, emails and complaints. would not recommend at all.
1/5
Googlewould personally avoid, room and price are reasonable. But the customer service they have is unacceptable, the emergency line never reply and is very difficult to get the deposit back(call citizen advice to get deposit back).
1/5
GoogleAbsolutely terrible. NEVER pick up the phone or answer emails. Terrible communication with tenants and if you do manage to get through to them they have no idea what they're talking about. They have been withholding my deposit for months now despite telling me I'd get it back. Each person I talk to tells me a different story and sending me in circles!! I'd give 0 stars if I could.
1/5
GoogleHorrible service, don't rent with this agency. Booked key collection appointment, arrived at the office and they said that they don't have the house keys and have to instead take my ID in return for a master key till they get the keys. When entering the house, its still being cleaned even though I had confirmed the moving date prior. House barely have any lights working, garbage still in the trash bins, heaters not working, desks with no drawers in all 5 rooms and etc. Worst agency don't waste your time with them.
1/5
GoogleI HATE IT HERE! this is the worse experience with an estate agency ever. I have to call constantly to pester then to do their work! No one replies to emails! Maintenance request aren't written down! I've never even heard from my property manager! They barely pick up the phone!
Hi Sania, I’m sorry you’ve been frustrated, please email with details of your property so I can see what I can do to improve things for you. Patrick@purplefrogproperty.com
1/5
GoogleBE CAREFUL GUYS! 1 star just because I can’t give them 0!!!! My bad experience with them: once I chose the room I wanted, I sent all the documents on time paying a deposit and they approved it. The day when I was supposed to enter in ta house, just because I called them not because they notified me, the agency said my documents had not been accepted (to consider that I called them 2 days before to make sure everything was fine, and they reassured me saying YES DON’T WORRY, WE WILL SEND YOU THE DOOR CODE TO ENTER IN THE HOUSE ON YOUR ENTER DAY). In conclusion, I arrived there and I couldn’t enter in the room I paid for, I had to pay an hotel room because of THEIR FAULT.
1/5
GoogleScam artists, would absolutely not recommend. They will take obscene amounts off your deposits, and then increase deposit deductions after you try to appeal them (include new charges never mentioned in the original one OR previous correspondence). This includes cleaning money for dust. They ignore maintenance requests and have on two separate occasions claimed we owed rent money following the end of the tenancy, even though their evidence said we did not. They made no attempt to correct these errors, which leads me to believe they would let you send the money and not send it back. DO NOT USE
5/5
GoogleRating only, no written review.
Thanks for your review Fiona! Patrick
1/5
GoogleRating only, no written review.
Hi Lewis, I'm sorry you're not happy with Purple Frog. Please email me (patrick@purplefrogproperty.com), so I can help p to resolve any issue you might have. Patrick.
5/5
GoogleRating only, no written review.
Thanks for your review Rose! Patrick
5/5
GoogleGreat service. Agent Abder was transparent with me and walked me through the whole process. Very helpful!
Hi Bukunmi, thanks for your review, hope you enjoy your new home. Patrick
5/5
GoogleAbder is the nicest guy to show you the properties for rent or sale; on time, comprehensive, and really helpful.
Hi Mohsen, thanks for your review. I'm really please Abder was able to help you out. Patrick
5/5
GooglePurple Frog have been brilliant in helping me reserve a property in Birmingham to live at for my final year of university. Hollie was really helpful showing the room and helping me secure my room. A really speedy process start to finish 10/10 Top notch service👌 …
Great that we could help you out Adam, good luck for your final year! Patrick
5/5
GoogleRating only, no written review.
1/5
GoogleNever answer the phone or return your calls ....very un professional poor management and customer service
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Birmingham has the most, with 762 reviews rated 4.4 out of 5, followed by Bristol with 562.
The three Purple Frog Property offices, by town:
