5/5
Charlotte

Trusted Agent profile Β· West Midlands and Nottinghamshire
Verified
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1,764 reviews across 3 offices and 1 platform
Purple Frog Property has three offices, in Birmingham, Bristol and Nottingham (West Midlands and Nottinghamshire). Together they have 1,764 reviews on 1 platform, rated 4.0 out of 5 overall.
Purple Frog Property's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Charlotte
5/5
Charlotte was very helpful
5/5
Charlotte was a great!
5/5
Lovely help from Charlotte π€π€ β¦
5/5
Charlotte was very helpful
5/5
Charlotte was great thank you!!!
5/5
Charlotte was really nice and fast
1/5
No help in finding properties at all. Just send generic emails.
5/5
Charlotte was amazing and prompt! Very helpful!
5/5
Charlotte really nice girl, helped me a lot
5/5
Charlotte was very kind & helpful. Appreciated the clarity
5/5
Charlotte was very helpful in finding us a house
5/5
Charlotte is really helpful and responsive. A pleasure to work with! :)
5/5
Charlotte was very helpful at our recent viewing and answered all our questions. Thank you :)
5/5
Charlotte was very attentive and helpful at our viewing.
5/5
They have a very responsive service going on there. Charlotte has been very helpful in search for a property
5/5
After leaving my details with these guys Charlotte was great getting in contact with me to help find a flat.
5/5
I'm looking for a flat to move in and I know the enquiry is quite high in this period, but I had a good experience with Lauren.. she's been available and professional at all time
5/5
Carla was lovey taking us around the house. She was really easy to talk to and made it a comfortable experience!
5/5
Charlotte was very kind and welcoming. She gave us useful information about the property and other ones we might be interested in.
5/5
My friend and I have been looking for a place today and we were stuck over questions about prices & viewings. We had wonderful support from Beckie and would thoroughly recommend Purple Frog as a business to anybody who needs some support finding a property.
1/5
Would nor recommend these people to anyone - the house was in a poor state, with many issues taking too long to resolve and for any issues they can't get away with ignoring, they hire sub-par contractors. They are also extremely unhelpful regarding any queries: we were told we had overused utilities, and when we asked for a breakdown of our usage, we were completely ignored on several occasions. Stay well away from Purple Frog and their dishonesty.
5/5
Would just like to say that they are very helpful with you in sorting out a viewing always got back to me after I'd sent an email. Very pleasing customer service the lady that delt with me Lauren was very helpful too. Highly recommended Ben
1/5
For the purposes of this review, I will adopt the perspective of an amateur food critic, and (spoiler) the food was unpalatable. Starting off strong was the starter: upon arrival to our deliciously derelict property, we quickly noticed that cleaning had not even been attempted. What a lukewarm welcome to an important chapter of my life. Under the excuse of a βone day turnaroundβ (which has nothing to do with me to be honest), they attempted to rectify the issue by- oh no wait, we had to clean the previous tenants mess; it quickly became apparent that they had a massive one before leaving. I ought not to dwell, though, for many more horrors were yet to be served. The main course, ineffective shower drainage causing floods unfortunately under seasoned in the pressure department, paired well with a spicy side of disabled and quite frankly dangerous appliances, and I simply knew this property would give me the runs. Purple Frog must have known that I wasnβt full, as they generously continued to send more and more unresolved issues from the kitchen- too many to list- I was already stuffed! They must have taken inspiration from Disneyβs Ratatouille too, as there certainly were a few Remyβs scurrying around outside for a long while. Dessert was truly one to be admired. Now, as a student house, I personally would say itβs imperative to have a working internet connection you know, for exams and stuff. Purple Frog unfortunately donβt share this opinion, instead opting to respond to complaints with βwE rEcOmMeNd yOu sHoULd gEt eXtEnDeRsβ- why is that my responsibility and you think I didnβt try? After that had left a foul aftertaste, a freshly ground disorganised, poor administration espresso was offered. Inviting students to view the property and not turning up, leaving us to deal with the confused first years. Complimented, of course, with a biscotti of lies, claiming lateness due to traffic, among other primary school level excuses. And be warned, leaving your email will cause MASS spamming of the exact same email every single waking moment. Finally, to my sweet Charlotte, our intuitive agent, our problem solving queen- thanks for your god-tier support through the pain we faced. You, as well as the rest of the team, will not be missed. And to the landlord that owns this property- cheers boss, thanks so much. I wouldnβt wish it on my worst enemy, but I truly hope one day you too are subjected to the conditions of your fishponds property. I think it would be an eye opening experience for you.
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Birmingham has the most, with 762 reviews rated 4.4 out of 5, followed by Bristol with 538.
The three Purple Frog Property offices, by town: