Purple Frog Property estate agents in Birmingham, Bristol and Nottingham

★★★★★ 5/5

Google

Amazing service! Carla showed us around 2 properties in Bristol and I couldn’t fault her. So knowledgeable and helpful, any follow up questions were answered almost immediately. Would definitely recommend👍🏻 …

Lucy · 1 April 2023 · Purple Frog Property Bristol

★★★★★ 5/5

Google

We had 3 viewings today in Bristol which I organised with Lauren over the phone and she was so lovely and made the process easy to get through. Carla then showed us around the properties, answered all of our questions and was genuinely super helpful. She made the experience easy and enjoyable. Also, shoutout to Andy for being amazing!

Tilda · 1 April 2023 · Purple Frog Property Bristol

★★★★★ 5/5

Google

I recently viewed two properties with Purple Frog and was impressed with the service provided by Carla. Carla was friendly, approachable, and professional from the moment I arrived. She took the time to answer all my questions, and, as a first-time renter, her knowledge of the property helped solidify my decision to go with Purple Frog.

Lucy · 1 April 2023 · Purple Frog Property Bristol

★★★★★ 5/5

Google

Rating only, no written review.

Evian · 1 April 2023 · Purple Frog Property Nottingham

★★★★★ 5/5

Google

James was a professional and helped a lot.

Fatima · 1 April 2023 · Purple Frog Property Nottingham

★★★★★ 5/5

Google

James was brilliant, great houses

Eliza · 1 April 2023 · Purple Frog Property Nottingham

★★★★★ 5/5

Google

James Hayne was really nice! We're really excited to move in!

Adrian · 1 April 2023 · Purple Frog Property Nottingham

★★★★★ 5/5

Google

James Hayne was extremely friendly as he showed us the beautiful properties

Laura · 1 April 2023 · Purple Frog Property Nottingham

★★★★★ 5/5

Google

James was elite. Defo best estate agent i’ve had

Hi · 1 April 2023 · Purple Frog Property Nottingham

★★★★★ 5/5

Google

James was very helpful and gave all information well about the two houses viewed top guy

Tom · 1 April 2023 · Purple Frog Property Nottingham

★★★★★ 5/5

Google

Houses were really nice and James provided a lot of information and made us feel comfortable.

Sophia · 1 April 2023 · Purple Frog Property Nottingham

★★★★★ 5/5

Google

We’ve seen 3 properties with James, the viewing were all great and we’ll be considering some of the houses further. Thank you

Huda · 1 April 2023 · Purple Frog Property Nottingham

★★★★★ 1/5

Google

Staff at this joke of a company should spend more time working than creating Google accounts to leave good reviews and massage their egos. Some of it is hilarious to read... Hayley Sheridan has clearly been very proud of herself recently, creating 4 accounts to leave 5 star reviews about how amazing she is... in 1 day! At least spread them out haha. Update March 2023: Having now interacted with Purple Frog for almost 2 years, I’m doing an updated review from my initial one star from 2021. There has been an overall lack of communication and competence, and subsequently we have had a multitude of issues. These include: 1. Being warned about late rent payment because they cancelled my repeat payment. 2. Being repeatedly warned to pay rent whilst not answering phone calls or emails to multiple branches and people over a two week period in order to pay. They have been consistently impossible to reach. 3. Trying to charge an enormous premium for gas and electricity bills outside of the contract without the agreement of the landlords. (They were very surprised when we told them the amount). 4. Leaving us without hot water or heating for three days in the coldest week of last year due to sending a general handyman with no gas training to misdiagnose the problem. We eventually sorted this ourselves by contacting the gas provider, who was here within 30 minutes on a Sunday and sorted the issue instantly. 5. After a suspected break in attempt, a window was badly damaged, and Purple Frog did absolutely nothing despite multiple reports of the issue. After a couple of months, we contacted the landlord directly and he sorted it swiftly. 6. We received the legally required 24 hours notice on about 5% of our visits over 2 years. The other 95% we received no notice at all… including this morning. The worst of these was when I was staying here alone in the holidays to be woken by a contractor inside the house. They didn’t tell me he was coming, gave him a set of keys and scared the life out of me. We realised quickly that Purple Frog are useless, and the landlords have had the good sense to replace them for next year. I would not recommend Purple Frog to my worst enemy. The staff are pleasant, and I would say it’s service with a smile… but they don’t provide a service. I would like to say that I’ll be happy to cease contact with Purple Frog when I move out in a few months time but, judging by the other reviews, I’ll still be sending emails to try and retrieve my deposit in 2063. Landlords and tenants - do yourselves a favour and take your business elsewhere.

T · 1 April 2023 · Purple Frog Property Nottingham

★★★★★ 1/5

Google

DO NOT use this agency. They are super disorganised, never answer emails or phone calls. They never inform handymen or landlord is coming over on the right dates. The rent system they use means I get letters every month saying I haven’t paid my rent even when I have and every time I call to check it’s “oh there’s nothing to worry there’s a fault in our system”. I left half way through the student year and they refused to let me find someone else to take over my contract. They haven’t returned any emails. This means I’m stuck paying rent from February to fricking August for a disgusting house. Please use another agency they are horrible and stupid and costing me over £3k purely because no one wants to answer me to rewrite a contract or something.

Lois · 1 April 2023 · Purple Frog Property Nottingham

★★★★★ 1/5

Google

DO NOT GO WITH THEM!! Only gave 1 star because 0 isn’t an option. Worst experience of my life. I don’t think I’ve ever dealt with more incompetent, rude people in my life. I rented out a property with them with 2 other housemates for 2021/2022 and we hated it. At first, we were supposed to move in beginning of September. This was delayed by 2 weeks (which we still had to pay for) because the property was left in a utter mess. No prior cleaning was carried out. There was dust everywhere, one of the rooms was locked with no key (tenant had to carry their own clean out, in a very dusty room, considering she was an asthmatic - this got a lot worse whilst her stay during the property), food was left in kitchen, rats infestation, garden overgrown, broken beds/mattresses, all promised facilities were not there (hoover, tv, cleaning supplies) - us tenants had to provide all. They only cleaned our house because we had told them to multiple times. One of my housemates had to take time off work because of the delay. Throughout our tenancy our property manager made promises he couldn’t keep, and many issues weren’t solved throughout the whole tenancy. Nevertheless, as the decent humans we are, we carried out a full desired clean at the end of the tenancy per their checklist (way better than what they left the property for us at the start). They still had the nerve to charge us for a “clean” when the whole property was spotless. We have been painfully dealing with them even when we have moved out the property for 6 months+. We have only just got our rightfully owed deposit back after going through long processes. Moral of the story, they are scammers, they just want money and do not care about tenants.

Shivani · 1 April 2023 · Purple Frog Property Nottingham

★★★★★ 5/5

Google

Finding a reliable and professional property agent for student lets has proved very difficult over the last few months but, at last, Bec Price at Purple Frog has restored my faith. She has responded most, courteously, knowledgably and promptly to both my telephone and email enquiries - a true professional. The Purple Frog process has been easy to navigate and I can highly recommend the Company and, in particular, Bec. Sylvia Murray

Sylvia · 1 April 2023 · Purple Frog Property Birmingham

★★★★★ 1/5

Google

Rating only, no written review.

Angel · 2 March 2023 · Purple Frog Property Nottingham

★★★★★ 5/5

Google

Great viewing, very informative and friendly. Thank you James Hayne

Izzy · 2 March 2023 · Purple Frog Property Nottingham

★★★★★ 1/5

Google

I emailed to request that the agency respect my privacy by letting me know about their visits and address the issues with black mould and damp that had been going on since I moved in. They responded by doing nothing about the black mould and locking my bedroom door with my key inside it while I was out and have not picked up my calls since.

Joe · 2 March 2023 · Purple Frog Property Nottingham

★★★★★ 5/5

Google

Rating only, no written review.

Reuben · 2 March 2023 · Purple Frog Property Birmingham

★★★★★ 5/5

Google

Great experience found the perfect student house 💯 …

Tabitha · 2 March 2023 · Purple Frog Property Birmingham

★★★★★ 5/5

Google

Really helpful and a nice guy that was able to answer any questions we had.

Ollie · 2 March 2023 · Purple Frog Property Birmingham

★★★★★ 5/5

Google

Hollie showed us around a few places and gave us lots of helpful advise and support with making such a big decision

Imaan · 2 March 2023 · Purple Frog Property Birmingham

★★★★★ 5/5

Google

very friendly staff, janade was especially helpful. we were greeted at the store front by him and he answered all our questions with great detail and was very welcoming. he knew a lot about the properties and his extensive knowledge and helpful advice allowed us to start our process in renting under this company. he’s helped us along the way and is definitely a hard working individual. my group would all agree he’s a great impression and representation of the company!

Madeleine · 2 March 2023 · Purple Frog Property Birmingham