5/5
GoogleAmazing estate agent, really helpful when finding and setting up houses in Bristol, especially Carla and Andrew who were a massive help to me and my housemates !
Trusted Agent profile · West Midlands and Nottinghamshire
Verified
Purple Frog Property estate agents in Birmingham, Bristol and Nottingham
★★★★★
1,764 reviews across 3 offices and 1 platform
Purple Frog Property has three offices, in Birmingham, Bristol and Nottingham (West Midlands and Nottinghamshire). Together they have 1,764 reviews on 1 platform, rated 4.0 out of 5 overall.
Our offices
Purple Frog Property's three offices, most reviewed first. Each has its own page.
- Purple Frog Property Birmingham189 Dawlish Road, B29 7AW762 reviews · 762 on Google (4.4)5 in the last 90 days
- Purple Frog Property Bristol134 Whiteladies Road, BS8 2RS538 reviews · 538 on Google (3.7)0 in the last 90 days
- Purple Frog Property Nottingham363 Derby Road, Lenton, NG7 2DZ466 reviews · 466 on Google (3.7)54 in the last 90 days
Latest reviews from every Purple Frog Property office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleI have received amazing support and information from Laurence and the team at purple frog, they have been extremely understanding and the whole process has been completed very smoothly. Thank you all.
4/5
GoogleCarla from purple frog has been incredible at sorting our maintenance issues. She organised everything within one day which had previously taken weeks and numerous phonecalls and emails to the Bristol branch. She's a star.
5/5
GoogleWent to a viewing with Carla today. She was very welcoming and friendly and really reassured us about student housing. Would really recommend
1/5
GoogleI'd advise against choosing Purple Frog. Our experience with them has been a bit of a rollercoaster, to say the least. * We went without a working fridge for a whopping four months. * Winter was AWFUL since we didn't have heating, resulting in icy showers that weren't exactly enjoyable. * Our living spaces turned into mold hotspots, and it got so bad that one of us ended up in the hospital. To top it off, getting our security deposit back after the lease ended took over 2 months. The staff was friendly enough, but it's a bit perplexing to deal with a landlord who doesn't seem to take complaints and problems seriously. So, you might want to think twice before going with Purple Frog
5/5
GoogleExcellent service from Laurence today. Although he isn't responsible for our tenancy agreement, he answered my call promptly, gave me good advice on how to proceed and ensured the person responsible was informed. Thank you, Laurence!
5/5
GoogleLaurence provided great supporting helping me after I messed up initially
1/5
GoogleRating only, no written review.
4/5
GoogleEverything is exactly as the photos, I love the the place. Thank you Amampreet
1/5
GoogleThe customer service at purple frog is great! Abder who did my viewings was very helpful, he listened to my questions and broke down the price for me when I didn’t understand. He also let me look at all of the rooms properly. Not only that but I got an email after both viewings about my experience. Overall would recommend to others, nothing negative to say! EDIT!!!!! Would absolutely NOT recommend purple frog - read this On the 23rd of September I moved into my flat. Prior to that I spoke to the landlord and he said that’s fine he will drop the keys off at the office, I also messaged abder, and he said collect the keys from the office, I told him the date I am moving in and nothing was said about needing an appointment etc. Online it says purple frog Birmingham is open on Saturday from 10 til 4. I arrived there at 10.20 after a and 4 hour drive from kent with all my belongings to collect the keys and move in. I feel that abder should’ve said we aren’t open Saturdays as I told him the date I’m moving in 3 or 4 weeks prior. I knocked on the door, no answer. So I called the purple frog number and got through to someone in the switchboard - Molly. She said all the offices are closed I will mark this as urgent and send an urgent message out right now and call you back in half hour. She also said you were meant to have and appointment of when to collect your keys, which I was not told! I waited an hour and a half, no call back. So I called back, and another lady answered, - shanaed, not only did molly leave for the day she didn’t alert any of her colleagues of the situation, furthermore the number shanead said they cannot even call back, so how was Molly going to call me back?? At this point I was frustrated. This woman was also very unhelpful, no solution was offered at all. She said wait for a call back Monday morning. I live 4 hours away, so going back is not an option, I had uni at 9am Monday morning. So where was I meant to stay? I was very jet lagged as I had just come back from Canada 1 day before and very ill. At this point I had rang my landlord too but he hadn’t answered. I was extremely frustrated and felt as if no legitimate help was being offered. She said you could stay in a hotel, however, after paying £900 rent for the month, and not even being there for the month only the last week, why would I then go and pay more money to stay in a hotel?? The woman on the phone suggested calling the emergency maintenance, which I had already tried, 7 times, and no one answered. I told her this she said try again so I did. It was approximately half 12 - 1 at this time. Called back several times and again no answer. This was the most stressful situation I have ever been in. I then called the normal maintenance line who picked up, the girl who answered said she could not patch me through to the emergency line and said just keep trying. No one was offering a real solution at all or comprehending that I’ve travelled so far, and that no one told me the Office would be shut, so this is mistake on purple frog!! Finally after another hour of ringing, my landlord calls back, and send his brother with keys. So in this whole situation, purple frog did not help or give me a solution, if it wasn’t for my landlord, I would’ve had to wait til the week to get into my own room! I read so many good reviews about purple frog, this has changed that. I am extremely angry about this happening. Moreover, since I had messaged abder that morning about me moving in, he responded asking if I managed to get in okay, so I replied telling him what happened, and still no reply!! That is very awful, as I am a customer, and he took me to view the houses, a reply would’ve been the bare minimum. If he responded saying no purple frog is shut on the weekends and you need an appointment all of this could’ve been avoided!! For all of this hassle, poor communication, and lack of solutions offered I expected clear compensation!! Yet all that was offered was a just eat voucher. Do not stay with purple frog!
5/5
GoogleLloyd helped me and my friend find our dream property. He was so helpful, kind and informative. As first years we really needed this strong guidance, we feel much more informed about the housing process now all thanks to him. Couldn’t have asked for any better :)
1/5
GoogleTerrible letting agency, didn't respond when asked to fix issues with the house, including damp, boiler not working, etc They are disorganised and don't respond to emails, and even once they do they don't send anyone to fix the issues. Don't use this agency.
5/5
GoogleWasn’t able to find a property but joes customer service was amazing!
5/5
GoogleHad laurence help me and he was super supportive even though I won’t be moving in he guided me with all the information i needed
5/5
GoogleHouses were really nice and James provided a lot of information and made us feel comfortable.
5/5
GoogleAn excellent experience. Any issues are solved immediately and Scott was very friendly and extremely helpful!
5/5
GoogleRating only, no written review.
5/5
GoogleHad a brilliant viewing with Carla, answered all questions 👍 …
5/5
GoogleHad a viewing with Carla this week and she was lovely.
5/5
GoogleI had a great viewing with Carla! Would recommend.
5/5
GoogleExcellent service from PFAM; Laurence (Mead) assisted in everyway he could and for a busy professional like myself, he is a 5-star to any organization
5/5
GoogleI've been with Purple Frog for a few months now and have been particularly impressed with the customer service given by Laurence - he consistently responds to emails within a few minutes and is really helpful and friendly when dealing with any issues or queries.
1/5
GooglePossibly the worst experience with renting a property I have ever had. Awful communication and has taken over 3 months to get our deposits back. No one answers the phone or emails and always make excuses. Multiple issues constantly being ignored. I would NEVER use them again.
5/5
GoogleI had a positive experience of applying to be a guarantor with Purple Frog. I uploaded a single document to prove my ability to cover my daughter's rent. Laurence emailed me to ask for clarification and I was happy to respond. He then contacted me to reassure me that all was fine and the application was approved. This experience compares very favourably with an agency where everything was done by robots and offshore operatives who did not seem to understand anything I uploaded - such a stressful and dispiriting experience that we pulled out. I recommend Purple Frog for its friendly local customer support.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Questions about Purple Frog Property
Which Purple Frog Property office has the most reviews?
Birmingham has the most, with 762 reviews rated 4.4 out of 5, followed by Bristol with 538.
Where are the Purple Frog Property offices?
The three Purple Frog Property offices, by town:
- Birmingham: 189 Dawlish Road, Birmingham, West Midlands, B29 7AW
- Bristol: 134 Whiteladies Road, Bristol, BS8 2RS
- Nottingham: 363 Derby Road, Lenton, Nottingham, Nottinghamshire, NG7 2DZ
