5/5
GoogleExcellent experience I had with Amanpreet, very professional and nice lady. 👍🏻 …
Trusted Agent profile · West Midlands and Nottinghamshire
Verified
Purple Frog Property estate agents in Birmingham, Bristol and Nottingham
★★★★★
1,764 reviews across 3 offices and 1 platform
Purple Frog Property has three offices, in Birmingham, Bristol and Nottingham (West Midlands and Nottinghamshire). Together they have 1,764 reviews on 1 platform, rated 4.0 out of 5 overall.
Our offices
Purple Frog Property's three offices, most reviewed first. Each has its own page.
- Purple Frog Property Birmingham189 Dawlish Road, B29 7AW762 reviews · 762 on Google (4.4)5 in the last 90 days
- Purple Frog Property Bristol134 Whiteladies Road, BS8 2RS538 reviews · 538 on Google (3.7)0 in the last 90 days
- Purple Frog Property Nottingham363 Derby Road, Lenton, NG7 2DZ466 reviews · 466 on Google (3.7)54 in the last 90 days
Latest reviews from every Purple Frog Property office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GooglePurple frog was amazing to use, especially as an international student. They had a range of properties to fit different budgets. I was lucky enough to find my uni accommodations through them. The viewing was my favourite part of the experience. I have to mention Lloyd from purple frog was amazing, he showed me all my options and actually explained to me the process of renting. Just to top it all of he actually took the time to show me the area I would be living in and had a keen knowledge of how i'd get around. Definitely worth the choice. If you use their services I recommend ask for Lloyd!
5/5
GoogleLloyd, the agent we met up with, was very helpful and did everything he could to help us find a place we’d be happy with, even going as far as to take us to the agency to continue searching.
5/5
GoogleThe agent (Lloyd) who took me to the house was really helpful. The house I wanted to view was being renovated but he was nice enough to take me to two other houses that were in line with my preferences and view them. He answered my questions and concerns well and was overall very informative
5/5
GoogleI recently rented a student accomodation from them and their handlers were really helpful. They were quick to respond to my problems and queries I had while renting for the first time in UK, especially Laurence Mead who looked after every problem I had.
5/5
GoogleLaurence is a good property manager as he always answers the questions politely with my tenancy. Great job!
5/5
GoogleI received a warm welcome from Katie who was very friendly throughout the entire viewing process. I wasn't deterred nor did I feel uncomfortable at any point and enjoyed being shown around the property. Thank you.
5/5
GooglePurple Frog have been great yet again, this is my 2nd time setting up a student rental for my son and Bec the Operations administrator has been lovely. Thanks for all your help Bec and for making the process easy. I would definitely recommend Purple Frog.
5/5
GoogleBec helped me during the agreement process. It was very Smooth
1/5
GoogleProbably the worst student letting in Nottingham. They were so useless that when the landlord came to visit he was so shocked with the state of the house and the lack of communication purple frog had given us that he instantly switched the tenancy to a different letting agent. Would advise against ever using their service.
1/5
GoogleHonestly have not had a more OUTRAGEOUS experience with a company before. Completely unprofessional, gaslighting service. I couldn’t recommend less. I’m convinced the reviews are fake tbh, unless they decided that we in particular didn’t deserve basic human respect. It’s almost laughable if there wasn’t so much money involved. AVOID.
5/5
GoogleLaurence is a good agent, I mean he responds swiftly to mails and very polite when responding or sending mails to get a document from me. He's a good guy and very professional at his job weldone laurence
5/5
GoogleI wanted to take a moment to express my sincere appreciation for Bec Price who has exceptional support throughout the application and contracting process. Her dedication and efficiency truly made a significant impact on my experience, and I'm grateful. Confirming the completion of the application process and the successful signing of the contract brings me immense satisfaction. Her prompt communication and attention to detail ensured that everything proceeded seamlessly. Receiving the signed copy promptly was a testament to her commitment to providing a high-quality service. Thank you Bec Price
5/5
GoogleKatie from Bristol was absolutely lovely in helping me for the past few days from Purple Frog. Highly recommended! Thanks a lot Katie! Mihir
5/5
GoogleWe had a really positive interaction with Laurence and he helped us solve our problem within a couple of minutes with a friendly service! We were anxious about this issue but he put us at ease :)
1/5
GoogleStayed in a student property managed by purple frog from the academic year 22/23. From beginning to end it was the worst experience and i would strongly advise anyone thinking of using this agency to do otherwise. Firstly, when we moved into the property it was filthy (for example top of kitchen cupboards had half an inch layer of dirt stuck on top of it and old sweets stuck in sofa), it had no working wifi, and there was severe black mould issues in practically every room. The agency handl.very unprofessionally and was absolutely no help with any of our inquires (ignoring emails etc). None of our problems were solved and only got worse. The mould got so bad i would fall sick every fortnight having to miss university from mould poisoning and even having to go to A&E with breathing issues. Again, nothing was done about the mould and we were just told to ‘keep furniture away from walls and windows open’. They were aware one of the tenants had a serious auto immune disease and another with serious asthma but again did not care, even when we called and emailed over 30 times saying the mould was growing on our belongings such as clothes, shoes and books. There were also many other issues but what has bought be to write this is the way this ‘agency’ has dealt with giving our deposits back. They were contractually and legally to release our deposits back within 28 days but failed to do so. I called and they said it was because we didn’t send proof of student council tax exemption, which was a lie as we had sent it in time 3 times!!! After having to get our parents on the phone discussing the legal issues behind their negligent mishandling of information, they would apologise so much but they take students for a joke. After believing the issue was dealt with, they said we had to provide proof of our bills being paid or we wouldn’t get our deposits, but we had all bills included and hadn’t reached our cap at all. They make excuses to keep your money and are an actual joke. After again, having to legally contact them, they apologised again and said we can access our deposit statements. We then received our deposit statements with charges from ANOTHER PROPERTY OF THEIRS THAT THEY HAD PUT ON OURS BY ‘MISTAKE’, and this was a charge of over 200 pounds which we had no idea about. when i called, i was told it was 100% correct and only after them re reading the invoice from the contractors did they ‘find out’ it was incorrect! Further, they added a charge to my room of an emergency call out to lock my room which was due to their negligence of not locking my room after a viewing. this was discussed and it was stated that the cost of this was to be covered by them. However, on the deposit statement the charge was to my name and i had to find email proof to get this off. They try and steal all your money. Honestly the worst experience they should be closed down. it is laughable how awful this agency is. All our property managers would quit within months of each other as i think even the employees know how awful their company is. feel like we should be compensated for the worst living conditions of our lives!!! also i believe all the good reviews they have are fake and written by the employees. it’s impossible anyone could ever be happy with this service, don’t be fooled!
5/5
GoogleLaura Stewart from the Selly Oak branch helped us to have rubbish left by previous tenants cleared from the house and was very prompt and considerate.
4/5
GoogleI was glad to have done viewings today with Purple Frog this weekend. I was able to see a few house shares in mind for this September. I’m glad I was able to have gone with Lloyd who was able to fit me in for viewings despite a short notice!
5/5
GoogleLaurence Mead. Fast and reliable.
5/5
GoogleLaurence provided a very quick, helpful and polite response to my enquiry.
5/5
GoogleBeckie had assisted and directed me well providing all the information i needed and assured me in my process
5/5
GoogleLaurence has been very helpful and sorted things quickly compared to others at purple frog, as well as always having fast responses.
5/5
GoogleI'm really pleased with the quality of the service received from Katie. Professional and timely. Looking forward to the viewing and to your support to help me get a good accommodation.
5/5
GooglePurple Frog have always been a great service in helping me rent my properties. Laurence in particular has helped manage my property and helped with tenant changeovers in a very efficient manner. Would definitely recommend.
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Questions about Purple Frog Property
Which Purple Frog Property office has the most reviews?
Birmingham has the most, with 762 reviews rated 4.4 out of 5, followed by Bristol with 538.
Where are the Purple Frog Property offices?
The three Purple Frog Property offices, by town:
- Birmingham: 189 Dawlish Road, Birmingham, West Midlands, B29 7AW
- Bristol: 134 Whiteladies Road, Bristol, BS8 2RS
- Nottingham: 363 Derby Road, Lenton, Nottingham, Nottinghamshire, NG7 2DZ
