5/5
GoogleGood service. Staff is very helpful and can be relied on anytime. Laurence helped me with all the admin stuff for moving out.
Trusted Agent profile · West Midlands and Nottinghamshire
Verified
Purple Frog Property estate agents in Birmingham, Bristol and Nottingham
★★★★★
1,764 reviews across 3 offices and 1 platform
Purple Frog Property has three offices, in Birmingham, Bristol and Nottingham (West Midlands and Nottinghamshire). Together they have 1,764 reviews on 1 platform, rated 4.0 out of 5 overall.
Our offices
Purple Frog Property's three offices, most reviewed first. Each has its own page.
- Purple Frog Property Birmingham189 Dawlish Road, B29 7AW762 reviews · 762 on Google (4.4)5 in the last 90 days
- Purple Frog Property Bristol134 Whiteladies Road, BS8 2RS538 reviews · 538 on Google (3.7)0 in the last 90 days
- Purple Frog Property Nottingham363 Derby Road, Lenton, NG7 2DZ466 reviews · 466 on Google (3.7)54 in the last 90 days
Latest reviews from every Purple Frog Property office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleCarla was fantastic! Had a viewing last week, went so great. Would 100% recommend.
5/5
GoogleBailey Ellis was extremely knowledgeable and provided exceptional assistance during the property viewing. The service was outstanding.
1/5
GoogleStaff at this joke of a company should spend more time working than creating Google accounts to leave good reviews and massage their egos. Some of it is hilarious to read... Hayley Sheridan has clearly been very proud of herself recently, creating 4 accounts to leave 5 star reviews about how amazing she is... in 1 day! At least spread them out haha. Update March 2023: Having now interacted with Purple Frog for almost 2 years, I’m doing an updated review from my initial one star from 2021. There has been an overall lack of communication and competence, and subsequently we have had a multitude of issues. These include: 1. Being warned about late rent payment because they cancelled my repeat payment. 2. Being repeatedly warned to pay rent whilst not answering phone calls or emails to multiple branches and people over a two week period in order to pay. They have been consistently impossible to reach. 3. Trying to charge an enormous premium for gas and electricity bills outside of the contract without the agreement of the landlords. (They were very surprised when we told them the amount). 4. Leaving us without hot water or heating for three days in the coldest week of last year due to sending a general handyman with no gas training to misdiagnose the problem. We eventually sorted this ourselves by contacting the gas provider, who was here within 30 minutes on a Sunday and sorted the issue instantly. 5. After a suspected break in attempt, a window was badly damaged, and Purple Frog did absolutely nothing despite multiple reports of the issue. After a couple of months, we contacted the landlord directly and he sorted it swiftly. 6. We received the legally required 24 hours notice on about 5% of our visits over 2 years. The other 95% we received no notice at all… including this morning. The worst of these was when I was staying here alone in the holidays to be woken by a contractor inside the house. They didn’t tell me he was coming, gave him a set of keys and scared the life out of me. We realised quickly that Purple Frog are useless, and the landlords have had the good sense to replace them for next year. I would not recommend Purple Frog to my worst enemy. The staff are pleasant, and I would say it’s service with a smile… but they don’t provide a service. I would like to say that I’ll be happy to cease contact with Purple Frog when I move out in a few months time but, judging by the other reviews, I’ll still be sending emails to try and retrieve my deposit in 2063. Landlords and tenants - do yourselves a favour and take your business elsewhere.
Agent replied · 10 December 2024
Hi T, I'd like to help resolve any issues you are experiencing, I'd be grateful if you could email me, patrick@purplefrogproperty.com so I can look into them for you. With regards to utilities, we managed to secure far better energy rates than were available on the market for 22/23 tenancies; I understand the rates are still high, but we've done everything we can to minimize this for our tenants. Patrick
5/5
GoogleBrilliant help! Got the ball rolling with all our problems and was very apologetic about all the delays (Carla) (Laurence) - Bristol
5/5
GoogleI had some queries regarding signing up to be my student sons guarantor. Laurence was very helpful and sorting my issues for me in a professional and efficient manner.
5/5
GoogleRating only, no written review.
5/5
GoogleCarla was great 👍 …
5/5
GoogleCarla was very informative :)
5/5
GoogleCarla was a great help! 👍 …
5/5
GoogleBec and Michael were really helpful!
5/5
GoogleLaurence was very friendly and nice!
5/5
GoogleLaurence provided great supporting helping me after I messed up initially
5/5
GoogleCarla was a great help showing me around a student flat :)
5/5
GoogleWant to thank Laurence for his help yesterday, we came in to sort some issues with our property and we met with kindness and compassion, THANK YOU!!
5/5
GoogleGreat customer service from Lawrence. Was extremely efficient and dealt with all queries quickly.
5/5
GoogleHelped when we had issues or didn’t know what we were doing was very patient.
5/5
GoogleJust got shown around a property by Carla. Had all my questions answered and was very happy with the outcome. Thank you!
5/5
Googlecarla was really helpful at our house viewing, very informative and considerate of tenants inside.
5/5
GoogleHad a viewing with Carla today, she was absolutely brilliant and answered any questions we had 👍 …
5/5
GoogleHouse viewing by Carla, so helpful and lovely, found us the perfect house and could not have done it without her!!
4/5
GoogleThank you Laurence, Eve, Beckie and everyone that helped at Purple Frog Lettings Notts for sorting out my tenancy so speedily, much appreciated.
5/5
GoogleLaurence kept us updated and made sure we were aware of the processes we needed to complete. Great work!
4/5
GoogleLaurence has been very helpful in responding to my inquiries and emails and has given me good information when I have finalised my contract for my property
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Questions about Purple Frog Property
Which Purple Frog Property office has the most reviews?
Birmingham has the most, with 762 reviews rated 4.4 out of 5, followed by Bristol with 538.
Where are the Purple Frog Property offices?
The three Purple Frog Property offices, by town:
- Birmingham: 189 Dawlish Road, Birmingham, West Midlands, B29 7AW
- Bristol: 134 Whiteladies Road, Bristol, BS8 2RS
- Nottingham: 363 Derby Road, Lenton, Nottingham, Nottinghamshire, NG7 2DZ
