5/5
GoogleWe really liked the property and the service provided by Georgia was helpul and friendly
Trusted Agent profile · West Midlands and Nottinghamshire
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Purple Frog Property estate agents in Birmingham, Bristol and Nottingham
★★★★★
1,764 reviews across 3 offices and 1 platform
Purple Frog Property has three offices, in Birmingham, Bristol and Nottingham (West Midlands and Nottinghamshire). Together they have 1,764 reviews on 1 platform, rated 4.0 out of 5 overall.
Our offices
Purple Frog Property's three offices, most reviewed first. Each has its own page.
- Purple Frog Property Birmingham189 Dawlish Road, B29 7AW762 reviews · 762 on Google (4.4)5 in the last 90 days
- Purple Frog Property Bristol134 Whiteladies Road, BS8 2RS538 reviews · 538 on Google (3.7)0 in the last 90 days
- Purple Frog Property Nottingham363 Derby Road, Lenton, NG7 2DZ466 reviews · 466 on Google (3.7)54 in the last 90 days
Latest reviews from every Purple Frog Property office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleGeorgia was fantastic and really helpful with finding a house we like.
5/5
GoogleGeorgia was lovely she presented the house well and made us comfortable
5/5
GoogleHenry was great. He showed everything precisely as it was requested. Good job 👍🏽 …
5/5
GoogleAnna gives me a house tour and she is very friendly and very supportive!~ thank you!~
5/5
GoogleWe really liked the property and the service provided by Georgia was impressive and helpful. I highly recommend purple frog.
5/5
GoogleI had a viewing with Georgia who was lovely and answered all of my questions about both the property and the area, she was knowledgable and friendly. Highly recommend purple frog
5/5
GoogleI had a tour with Anna today she was so lovely and explained everything well. She showed all the rooms and I am very happy with the level of customer service 👌🏾 …
5/5
GoogleThank you very Purple frog team for my agreement process so smooth and easy. And special thanks to Beckie Roe back hand team member I guess, for making my successful agreement in short notice. And offline team is also helpful and cooperative like. Thank you Purple frog team.
Agent replied · 19 June 2024
Thanks for your review Parth. I’m very glad you’ve found a wonderful home. Patrick
1/5
GoogleDO NOT RENT FROM PURPLE FROG. They won't return your deposit unless you fight for it. Terrible customer service, when talking to employees over the phone they took no action even though they claimed they would. I had to go into the branch 3 times before they took any action to return my deposit over a year after leaving their property. (Each time they told me it would be sorted). I then had to call an additional 2 times because Nadine wasn't sure which account she was meant to be sending the money out of (Nadine is also apparently the only person who can return deposits so it's beyond me why she didn't know which account the money would be sent from). Honestly if you do decide to rent with Purple Frog GOOD LUCK, you're gonna need it.
Agent replied · 21 June 2024
Hi Julie, I’d like to understand more about this issue. I’d appreciate if you could get in touch please. patrick@purplefrogproperty.com
5/5
GoogleGeorgia was very good and helpful
5/5
GoogleGeorgia was very helpful and answered our questions.
5/5
GoogleGeorgia was lovely and very knowledgeable when we came to view properties :)
1/5
GoogleAbsolutely do not use this company to find student housing. They turn up late for every single viewing, sometimes over 30 minutes with no contact. Their holding fees are extortionate and they don’t make it clear it’s non-refundable. Their customer service is dire. Houses were so rundown and smelt awful. The company doesn’t care about students at all, all they want is money. They even told us we had secured a house then 24 hours later phoned to say someone else got in before us. Clearly so unorganised that they grossly misinform people. Thanks to them wasting our time, I have no house next year and lost almost £150😃
1/5
GooglePurple Frogs Bristol- AVOID IF I COULD GIVE IT NO STARS i WOULD! Very keen to get you to sign the contract and get your money. However when it comes to addressing issues raised where property is not as seen they drag their feet to put things right. Don’t seem to understand this concept of professionalism. The branch manager promises to update clients about progress, knowing full well that they only work two days a week and they won’t be in the next day that they promised to return the call. Lacks professionalism or manners to ask a colleague to return promised call.
1/5
GoogleWhatever you do, do not use this company. I am a Professional Landlord of almost 10 years with multiple properties in many areas with many agents. Purple Frog sadly have been awful Over the past few months I have had to endure: - property with no tenants having been told that tenants were moving in - delayed/incorrectly set up bill accounts - payments delayed/ inflexible payment systems - tenants being offered payment plans beyond the normal monthly rental payments without consultation/confirmation from the owner - empty rooms (still after 5 months!) despite being helped with leads - properties not inspected quarterly as per contract - shoddy maintenance work from contractors (just one example of many- I asked for ground/1st floor windows to be painted and they painted the walls! But only two floors of a three storey house!) - high maintenance charges- £55 to drop off a hoover and tune a TV?! etc Horrendous customer service with defensive and unhelpful tenant relations. Tenant in the property very unhappy also with the service offered by Purple Frog. I’m afraid that one of PF's clients summed it up when I was in the Nottingham office a few months back- “I wish I wasn’t with PF, they are renowned for being useless but it was the only company with a house left so what was I supposed to do…….” You have been warned. Avoid!
1/5
GoogleThis company will not care about your health and wellbeing. You'll file a maintenance repair, and you'll recieve months and months of bull. Over the span of 4 months, I have made over 4 emails and 11 phone calls asking them to come fix my window that won't shut. There is a constant cold draft in my room. How can I study or even sleep if I can see my breath. What's the point of a radiator if all the heat escapes out the gap. This is the condition I am living in, and they do not care. They exploit the fact that we're students and that this is our first time getting a house and all that. These are literal facts, you cannot argue with the truth. If they cared, they wouldn't have all these low TRUE reviews. I highly DON'T recommend.
4/5
GoogleRating only, no written review.
5/5
GoogleLaurence did a good job
5/5
GoogleStephen knows the market well Trustworthy and honest
5/5
GoogleLloyd was a very good support for me during my viewing. His customer support made me feel comfortable and well informed as I viewed the property.
5/5
GoogleEmailed Carla about a problem and was sorted promptly, thank you very much
5/5
GoogleWent to a viewing, had carla show me around, almost let it on the spot, couldnt be more happy with the service, would have left 6 stars if i could
5/5
GoogleHad some issues that Carla dealt wirh she was really lovely and reassured us all
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Questions about Purple Frog Property
Which Purple Frog Property office has the most reviews?
Birmingham has the most, with 762 reviews rated 4.4 out of 5, followed by Bristol with 538.
Where are the Purple Frog Property offices?
The three Purple Frog Property offices, by town:
- Birmingham: 189 Dawlish Road, Birmingham, West Midlands, B29 7AW
- Bristol: 134 Whiteladies Road, Bristol, BS8 2RS
- Nottingham: 363 Derby Road, Lenton, Nottingham, Nottinghamshire, NG7 2DZ
