Trusted Agent profile
★★★★★
1,497 reviews across 5 offices and 1 platform
Portico has 1,497 reviews across five offices (London, London, London, London and London) and 1 platform, rated 4.4 out of 5 overall. Portico has the most, 380. Checked 9 October 2026.
1,497
Reviews on Google
All 5 offices
Portico's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleVery good experience, Jodie was amazing and the process was very smooth, look forward to be in my new flat.
Dear Michael Pantanella We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleIeva has been very helpful in helping us arrange to have carpet replaced in our flat, thank you !
5/5
GooglePolite and professional service. Quick to respond and very helpful.
Dear Rachel Shenton We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
1/5
GoogleRating only, no written review.
Dear Molly Richmond, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleJaswal Rohan did a great job on taking us to view the property, detailed information provided.
We greatly appreciate your 5-star review and the time you took to share your experience with Rohan . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon.
5/5
GoogleGreat experience viewing a property with Rohan! He was knowledgeable about the area and answered all our questions. Very friendly and made us feel welcome. Appreciate him accommodating us despite running a bit late, the late evening view was a bonus! He was very polite and made it work. Would definitely work with him again.
Dear Upasana, We greatly appreciate your 5-star review and the time you took to share your experience with Rohan . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon.
1/5
GoogleI arrived, to collect keys, to two flats, as suggested by Portico and arranged, with my late mother, Dinah Hutchinson, Foundress of the London Canal Museum’s expensive Court of Protection-appointed probate solicitors, for my electrician to carry out remedial work of their failed electrical safety inspection, carried out 10 days earlier. The Portico #Islington branch was shut, just before noon. Fortunately, the tenants were in. However, their electrician, had allegedly purported to be my electrician, some 1/2 hour before hand and been inadvertently let in by the tenant. Hr replaced some RCD safety switches, in a reckless manner, without connecting the wires, by tightening them, to be rigid. This is allegedly potentially dangerous, to the four tenants, or their guests. It was fortunate that my electrician, who did no work and left, came back, after the tenant telephoned me to say the lighting had just failed and I called after him, down the street. He removed the consumer panel and saw the loose wires and felt honour bound to tighten them. Whether or not, the Portico electrician, who’s price of nearly £700 for remedial works, we refused, thought he could make a fast buck, with a ceiling price of £200, he could charge, without permission from the landlord, I do not know, but I have notified the Police, who will be attending. I also had to cancel the testing firm at £104.99, inc VAT, as it would not have passed an EICR. Portico’s tester, from Surrey, told me, about a week ago, he charges £320+VAT for EICR testing.
Dear Oriel Hutchinson, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
GoogleVery helpful staff in helping my move out process
Dear Joel Chaderton, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleI met Hugo from the Camden office, who showed me the flat and was very helpful with all my queries. He is the kind of agent who doesn’t ghost you after a viewing and keeps his word. Although I lost this flat to the other offer, it’s worth highlighting something that’s hard to find with other agencies: a genuinely individual approach and a real understanding of your needs and concerns. Looking forward to further cooporation. Dorota
Dear Gigi Jo We greatly appreciate your 5-star review and the time you took to share your experience with Hugo. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleI recently booked an appointment for a viewing and I had a great experience. All my interactions with Rohan have been very helpful! I am new to apartment hunting so he has been very helpful in answering my questions and offering valuable advice. Highly recommend!
Dear Marietta Cleanthous We greatly appreciate your 5-star review and the time you took to share your experience with Rohan. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
1/5
GoogleUrgent complaints regarding serious black mould ignored for over two years. Black mould first appeared in our flat in November 2023, initially spreading across the lower area of our kitchen. We took photographs and reported it immediately, yet no action was taken. Despite this unresolved issue, our rent was later increased. We responded reasonably, agreeing to the increase on the condition that the black mould would be addressed. This never happened -although the rent increase still went ahead. Fast forward two years to November 2025, and the situation has become severe. The mould has now spread to every room in the flat except one. In the kitchen, the problem is so extreme that the entire ceiling is black with mould. Since then, I have been persistently emailing with little to no response. Two mould specialists visited in November and were both shocked by the condition of the property. Despite this, nothing has been done. I have also made it clear that I am prepared to involve the Environmental Health / Environmental Hazards Council, yet even this has prompted no action or response. Communication has been extremely poor. Staff are frequently out of office, phone calls go unanswered, and voicemails are ignored. Attempting to have a productive conversation has been nearly impossible. If you are considering Portico as your housing agency, think very carefully. Their communication is poor, and their urgency - or lack thereof - when it comes to tenant welfare is even worse. The only positive experience we’ve had was with Salman, the letting agent who showed us the property. Unfortunately, that has been the sole saving grace in an otherwise unacceptable experience.
Hi Megan, Super pleased to read your comments about Salman, thank you for taking the time to leave a great review. We hope you are enjoying your first home together. Adam and the Camden Team
5/5
GoogleGreat experience with Portico when viewing a property. Rohan was super attentive and helpful throughout. Highly recommend!
Dear Josh We greatly appreciate your 5-star review and the time you took to share your experience with Rohan . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon.
5/5
GooglePortico have managed the property I’m renting extremely well over the past year. A huge thank you to Kadi for always staying on top of everything and being consistently amazing. Thanks as well to Pam, who has been equally excellent throughout. The start of the tenancy was quite tumultuous, and the contract process was a nightmare due to the landlord, which initially gave me some reservations. However, since then, Portico have been fantastic, and their ongoing management has been outstanding.
Thank you for your fantastic 5-star review! We are delighted to hear that Kadi provided you with an excellent experience. If you ever need any further assistance, please don't hesitate to reach out - we are always here to help.
5/5
GoogleMatt was super helpful and got all our onboarding admin sorted so efficiently. Easy moving process with Portico :)
Dear Keira Day We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleJodie was very helpful throughout the process - from the viewing all the way to us moving in, creating a smooth and excellent experience throughout. I would highly recommend!
Dear Konstantinos Liverakos We greatly appreciate your 5-star review and the time you took to share your … More
1/5
GoogleStates on website renters rights act is now law. Totally untrue. It becomes law 1st. may. For an agent to be unaware of this is pretty shocking.
Thank you for sharing your feedback. However, it appears this review has been posted on my individual branch page, which is intended for clients who have had a genuine experience with my team and me at Portico Bloomsbury. If you'd like to discuss any marketing-related matters, please reach out to our marketing team directly at marketing@lrg.co.uk. Regarding the Renters Rights Bill, I’ve double-checked the details, and as stated on our website, the Renters Rights Act was passed in Parliament on 28th October 2025, and it will officially become law on 1st May 2026. It seems there may have been a misreading of the information, as our website correctly reflects these dates. If you'd like a free Renters Rights Bill health check, we would be happy to assist you further. Thank you again for your feedback, and I hope this clears things up! Best regards, Chris Athanasiou Lettings Manager, Portico, Bloomsbury
5/5
GoogleWe had a great experience with Portico, Jodie was amazing with helping us through the tenancy process as we found our perfect flat, and our move in went extremely smoothly.
Dear Edward Moore We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleRohan was very helpful and knowledgeable in helping me with my property search. He provided multiple options and provided answers to all necessary questions when I attended the viewing. Highly recommend.
Dear Jai Tomas We greatly appreciate your 5-star review and the time you took to share your experience with Rohan. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleHugo was extremely responsive and professional!
Dear Tom Bearpark We greatly appreciate your 5-star review and the time you took to share your experience with Hugo. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleMatthew’s attention has been incredible. From the very beginning, starting with the first visit, he was amazing throughout the entire process (we were quite demanding with lots of calls and emails) and all the way to the end. So far, the agency has taken very good care of everything. The process of checking our details was long and costly, but he answered every single question and was very patient and reassuring as well. I’m very proud to be with them right now and I truly hope it will be for the long term.
Dear Briana Menacho Cabral We greatly appreciate your 5-star review and the time you took to share your experience with Matthew. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GooglePortico was the most responsive of all the letting agents I dealt with and working with Matt made the whole process very easy.
Dear Richard Dumenilw, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Matt . Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleLovely experience with Jodie. Fit me in for a booking quickly and helped me with all questions related to move in. Helped me secure a place quickly. Thank you for a lovely service!
Dear Thehela Harris We greatly appreciate your 5-star review and the time you took to share your experience with Jodie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleReally smooth experience with Jodie and co. Made everything really smooth throughout the move which was a massive help for a big life change. Couldn’t recommend enough!!
Dear Jack Carter We greatly appreciate your 5-star review and the time you took to share your experience with Jo and the team. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleI had Kadi from Portico's Islington office as my property manager during the tenancy. She's super responsive, friendly, and quick to handle any requests or questions I’ve had. Communication with her has been smooth and easy throughout and even after the tenancy. I really appreciated her professionalism and can't thank her enough for her assistance.
Thank you for your fantastic 5-star review! We are delighted to hear that Kadi provided you with an excellent experience. If you ever need any further assistance, please don't hesitate to reach out - we are always here to help.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Portico has 1,497 reviews across its five offices, rated 4.4 out of 5 overall: 1,497 on Google. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.
Portico has the most, with 380 reviews rated 4.5 out of 5, followed by Portico with 329.
Portico, 26 Museum Street WC1A 1JU; Portico, 3 Parkway NW1 7PG; Portico, 102 Highbury Park N5 2XE; Portico, 1 Theberton Street N1 0QY; Portico, 129 Northcote Road SW11 6PS.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.