5/5
Felicia is soooooo nice!

Trusted Agent profile
★★★★★
466 reviews across 4 offices and 3 platforms
PLATFORM has four offices, in Glasgow, Edenbridge, Cardiff and London. Together they have 466 reviews on three platforms, rated 4.7 out of 5 overall.
440
Reviews on Google
All 4 offices
11
Reviews on Facebook
All 4 offices
15
Reviews on Trustpilot
All 4 offices
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PLATFORM's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for PLATFORM, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Felicia is soooooo nice!
5/5
Felicia was wonderful and really helpful!
5/5
Thank you Felicia! Very informative and useful especially due to stress of moving from US!
5/5
Thank you Felicia, I really appreciate you taking the time to show me around. You’ve been a great help.
5/5
good experience with Vasili to visit the lovely apartment !! Highly recommended.
5/5
Fantastic experience! Cooperative staff. The services provided are exceptional!
5/5
Duncan and Felicia were fantastic and very informative on my viewing of the apartment.
5/5
Great property, stocked with great facilities. Staff are friendly, accommodating, and helpful. Very welcoming during the move-in.
5/5
Felicia is awesome! So helpful with my move in. Nice flat, so easy to move into.
5/5
My agent was Vasili. He is really approachable, patient and helpful starting from room viewing, flat issues enquiry and room moving. He showed high-quality customer services by providing a full review of different types of flats with proper advice based on personal preference, responding quickly for any property questions (i.e. council tax, various bills) and offering help to build furnitures. The property - PLATFORM is all good now as just moving in - the open places including the 19th floor balcony bar, study room, game room are all amazing. And this is also gym and pet-friendly property, which is a really good choice to live. HIGHLY RECOMMENDED!
5/5
We have viewed multiple apartments today, and Yan was very informative and helpful. She answered all our questions in a very clear manner. Yan showed us all the available options in a very relaxed way, and we decided to rent here. Thank you for your nice introduction.
5/5
Amanda was amazing and so helpful at getting me setup, showing different apartments and checking in with me after moving in. The facilities here are incredible and apartments are even nicer than the photos. Amazing experience so far since moving in!
5/5
Yan was very helpful and cheerful, and we felt so comfortable while seeing the apartments with no rush. She was showing every possible option suitable for us and shows us all the amenities with a big, warm smile 🤍 …
5/5
I was given a tour by Felicia today at platform and it was 10/10. She showed me multiple apartment to fit my requirements. She listened and really made a huge effort. Platform is an amazing clean space. I was very impressed.
5/5
My partner and I moved from the US about a week ago and we LOVE THIS BUILDING. Of course it’s new, so all the amenities, and appliances are amazing. The staff is so kind and helpful, shout out to Vasili who helped us pick a unit while we were overseas. The location is also great. There’s a bus stop across the street and a rail station just a 7ish minute walk away.
5/5
Kate showed us around Platform today. She was amazing, easy to talk to and answered all of our questions. She made sure to help us find the apartment we were looking for and made us feel very comfortable when discussing our options.
5/5
We just moved here from the United States and Platform_ has exceeded all expectations. Vasili has been so helpful throughout the entire process! Everyone here is extremely helpful and so friendly. The apartments are stunning - everything is brand new and high end. It’s in a fantastic location and we are so glad we decided to move here.
5/5
I am so very satisfied with the services provided by Platform. The facilities are comprehensive and well-maintained. Felicia was extremely helpful during the viewing and the subsequent consultation process. She went out of her way to assist us and provided detailed answers to all our questions. We are looking forward to our upcoming residence at Platform.
2/5
Over a month now that we are renting here. A really annoying sound on Block C that we are now assuming is coming from the water pipe (initially we were told it’s the bike alarm). No update no chasing up no nothing. Yet we are paying a considerably higher rent than the average in Glasgow, and we are waking up every time someone runs the hot water in the building, may that be 6am, or 1am or anything between! At least a reduced rent or something until this is fixed due to that mayor inconvenience, would have been something since that is going on for over a month now, and as more people are moving in, more frequently this is heard. Other than that, no much storage space in the flats, really cheap materials on the outside (you can really hear the sound of the rain tapping on the plastic window sill like it is hailing !! - bad exterior sound proofing) and generally flats that were rushed to be put up for renting !
Dear Saka, Thank you for your review, we are committed to ensuring that all our residents have a positive experience, and your feedback is crucial in helping us improve. We are actively working on identifying and resolving the issue with the water pipes, please reach out to us directly at Glasgow@platform.life for the latest update on progress and to discuss any extra support we may provide to improve your stay. Best regards, The PLATFORM_ Team
5/5
I recently moved into PLATFORM_ Glasgow and I couldn't be happier with my decision. The amenities here are top-notch and have truly enhanced my living experience. I want to extend my gratitude to Vasili for his exceptional assistance in helping me choose the perfect apartment. His knowledge and professionalism made the process smooth and enjoyable. Thank you, Vasili, and the Platform team, for providing such an excellent living environment!
5/5
We had a very good experience with Platform Property, working with Stuart, Yasmine, Toni and Juliet through the process of looking for, visiting, and making an offer on a property. We were impressed from the start by the PP team's accuracy in finding properties that matched our criteria, and then by their consistently friendly, professional approach. Hearing Yasmine's cheerful greeting on the line always added a bit of brightness to the day, sometimes much needed! Sadly some unexpected problems left us unable to go through with our hoped-for purchase, but the manner in which Stuart (and Toni) handled this and helped us and others in the chain was truly exemplary and left us feeling a lot less dreadful than we would have without the understanding, practical knowledge and genuine kindness of the whole team. It demonstrated well that it's not just how the successes are celebrated but how the failures are dealt with that tells you what's really going on, and in this Platform Property's attitude impressed me greatly. I would happily and wholeheartedly recommend Platform Property for their professionalism and reliability, for taking an interest, and for a sincere willingness and ability to do all they reasonably can to make things work out for their clients. I feel they built a genuine relationship with everyone they worked with during the process of our making and negotiating an offer, and I would particularly commend Stuart's people-skills, philosophical approach, prompt and informative communications, and long experience which made so much go right all along. Once we are back in the running we will be back in touch!
Katharine thank you for taking the time to leave us such a fabulous review!! We want to wish you the very best moving forward. Stuart & The Platform Property Team.
5/5
Dear Platform team. Thank you for your exceptional service in completing the sale of our property. Your professionalism, attention to detail, and dedication truly made the process smooth and as stress-free as possible. Our mortgage offer was days from expiring. The Platform team, especially Toni went above and beyond and relentless perseverance to make it happen. We appreciate your expertise and guidance every step of the way. We couldn't be happier with the outcome, and we will definitely recommend you to anyone looking to buy or sell a property. Stefano
Stefano thank you for taking the time to write this excellent review. Nothing springs our Toni into action as much as an expiring mortgage offer! We are delighted we managed to get the job done for you. Take care and stay in touch! Stuart & The Platform Property Team.
5/5
The staff are platform Cardiff are fantastic , very accommodating and try their best to keep the building clean and running well. Cohabiting can be challenging , but platform make sure we all at ease. I can thanks them enough specially Rachel she is a doll always smiling and know how to cheer me up . You guys are champion !!!!!!
5/5
Great staff! Friendly and attentive.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Glasgow has the most, with 195 reviews rated 4.6 out of 5, followed by Edenbridge with 190.
The four PLATFORM offices, by town:
Yes. In The Trusted Agent 2026 awards: PLATFORM, Edenbridge won Trusted Agent.
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