Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GooglePenny and Sinclair (short lets team) having been looking after our flat and the guests who visit for over four years. They have always been helpful, professional, friendly and efficient. I am particularly happy with how quickly they communicate - sorting out minor issues before they become anything more. We live locally and are really pleased to be working with this local business. Jacqui
Jacqui · 11 February 2020 · Penny and Sinclair Oxford
Agent replied
Dear Jacqui. Thank you so much for your lovely review for our Short Let team - we are delighted to hear you are so pleased with the service you have received. We look forward to working with you into the future. Kindest regards, P&S.
★★★★★ 5/5
GooglePenny & Sinclair are a pleasure to work with. Many wonderful homes to choose from. Judith made it easy for us to secure our rental. Check in and check out were effortless. The home was clean and had everything we needed. Thank you.
Ll · 11 February 2020 · Penny and Sinclair Oxford
Agent replied
Good afternoon LL Swan, Thank you very much for your kind review. We are so pleased to hear you have had a great experience staying in our Short Lets and dealing with Judith. We hope to host you again soon. Kind regards, P&S.
★★★★★ 5/5
GoogleMy husband and I have been tenants since October 2018 in Oxford using Penny and Sinclair as our letting agent. Through my work, I have experienced many letting agencies and Penny and sinclair are undoubtedly the best. The contractual process to enter the property was reassuringly thorough and detailed and the moving in process was effortless. When there was any issue, such a heating problem or electrical issue with the lights, the property manager listened and acted with promptness and efficiency. We have had excellent communication at all times and been treated as valued clients. I would highly recommend their services for a reliable and dependable letting service in the historic and beautiful Oxford. Thanks Penny and Sinclair!
Ian · 11 February 2020 · Penny and Sinclair Oxford
Agent replied
Thank you very much for your fantastic review. We are so pleased you're so happy with the service you've received from Penny & Sinclair and your Property Manager, Chloe Johnson. We hope you continue to enjoy renting one of our properties. Kindest regards, P&S.
★★★★★ 5/5
GoogleJudith and Georgia are consummate professionals, friendly and courteous on the phone and in person. Their response to a problem is prompt and efficient, with interests of both landlord and tenant always uppermost.
As an owner, I certainly cannot complain about the exemplary level of service I have received, especially during the winter months, when trade usually drops off a little. I found that Judith keeps her eye the ball and knows when and how long to suggest a slight discount, in order to keep the bookings buoyant! Team JG make an excellent team - well done!
Mike · 11 February 2020 · Penny and Sinclair Oxford
Agent replied
Dear Mike, Thank you very much for your fantastic, detailed review for "Team JG" - we are delighted. Kindest regards, P&S.
★★★★★ 5/5
GoogleEarlier this year we approached Penny and Sinclair with a view to letting our central Oxford house over the summer months. The professional service offered by the agents is impressive and friendly. We have dealt in particular with Judith and Georgia (and Carmen initially) in the Oxford City office. They are highly experienced and helped us to prepare the property for letting, recommending that we had professional photos taken etc. They advertise on their own website and also use the Airbnb platform. We were pleased with the number of lettings they achieved over the summer at a very acceptable rent and the way this was managed with efficient housekeeping and prompt payment. We are very happy to recommend the Short Lets side of Penny and Sinclair's business.
John · 11 February 2020 · Penny and Sinclair Oxford
Agent replied
Dear John, Thank you very much for your kind 5 star review for our Short Let team. We are so pleased you've enjoyed your experience with Penny & Sinclair and really appreciate the detailed feedback. We hope to continue to work with you in the future. Kind regards, P&S x
★★★★★ 5/5
GoogleI have experienced Penny & Sinclair when buying a property through them. The purchase was probably as pain-free as such a significant purchase can be. I then chose to let my property through them, making use of their management services. Samantha and Helen were helpful and attentive, keeping me well informed of any issues that arose. I am well informed that my tenant was also very satisfied with the service P&S provided and I would re-let my property through them in the future, should the need arise.
Lucas · 11 February 2020 · Penny and Sinclair Oxford
Agent replied
Dear Lucas, Thank you very much for your lovely, 5 star review. We are so pleased to hear you have had great service with our sales, lettings and property management teams and we really appreciate you passing on your feedback. We hope to continue to work with you. Thanks again. Kindest regards, P&S
★★★★★ 5/5
GoogleJudith and Georgia took over the summer short lets on my house last year and I have been extremely impressed. They are very efficient and proactive. I get a sense that they care about the property and take a real pride in their job. When it comes to discussing options they offer intelligent advice and when they say they will do something you can be sure that it will happen. All this and they are charming with it!
Jonathan · 11 February 2020 · Penny and Sinclair Oxford
Agent replied
Dear Jonathan, Thank you so much for your lovely review for Judith & Georgia. We are so pleased you are happy with our service and we look forward to continuing to work with you. Kindest regards, P&S
★★★★★ 5/5
GoogleMost professional company from the moment I first emailed looking for short-let options in Oxford. A lovely range was provided, and upon arrival they were very accommodating and helpful. The property was of a high standard, clean, modern and central. Georgia and Judith were most helpful and responsive throughout our stay. Thank you very much! Would gladly recommend.
CE · 11 February 2020 · Penny and Sinclair Oxford
Agent replied
Dear CE Moore, Thank you very much for your 5 star rating and very kind, detailed review of Judith & Georgia in our Short Lets team. The feedback is very important so we can evaluate our strengths and weaknesses, continuing to develop and improve our services. We are so pleased to see you were happy with the range of property options offered, the standard of the property and also your communications with Judith & Georgia throughout your stay. We hope you can stay with us again in the future. If you need anything else, please don't hesitate to contact us. Kind regards, P&S.
★★★★★ 5/5
GooglePenny Sinclair were nothing but extremely professional and reliable in helping me to rent out my home. Not to mention armed with plenty of good cheer! Chelsea and Lucy have excellent communication skills and were extremely helpful. Nothing was too much trouble and they were always there to answer any questions I had or offer great advice. Thank you!
Amy · 11 February 2020 · Penny and Sinclair Oxford
Agent replied
Dear Amy, Thank you so much for taking the time to write a five star review for Chelsea and Lucy in our Lettings team. We are delighted we were able to assist in renting your property and you found Lucy and Chelsea to be professional, reliable and helpful. Please don't hesitate to contact us should you need anything and we wish you all the best for 2020. Kind regards, P&S.
★★★★★ 5/5
GoogleNaomi Everett at the Penny & Sinclair Summertown office has been very helpful and pleasant to work with. When I had a problem with one of my utility suppliers, she was extremely helpful in contacting the company and finding a sensible solution
KB · 23 January 2020 · Penny and Sinclair Summertown
Agent replied
Dear KB, We are very grateful for your 5 star rating and review about Naomi. We are delighted to hear Naomi found a solution to your problem and was pleasant to deal with. Please don't hesitate to contact us should you need further help. Kind regards, P&S.
★★★★★ 5/5
GoogleExcellent experience from beginning to end of tenancy (lasting about 3 years)... AND thereafter. The agents were always smiling, responsive, accurate and helpful. All in all highly professional with a warm, personal touch. The transactions were always easy. The agents were also flexible, very open to our having direct contact with the owners but ready to help out as needed with any special circumstance or negotiation. The surveys were extremely detailed and professional. Repairs were undertaken swiftly and without any undue questioning. Whilst we were on the easy side as tenants, they maintained the same standards for more demanding tenants we knew.
A special mention to Naomi Everett who was amazingly pleasant and efficient throughout and went over and above duty long after our tenancy had lapsed, personally going through the house and finding curtain rods we'd left behind, as well as helping us recover gardening items similarly left behind.
I should unhesitatingly give Penny and Sinclair our house to sell or let in the future and highly recommend them as an agency. We dealt with several agencies, although only in the search and acquisition process, and they seemed the best and the most transparent, successfully establishing a win-win situation for tenant and owner. Well done.
La · 23 January 2020 · Penny and Sinclair Summertown
Agent replied
Dear La Cleves, Thank you for taking the time to provide such a kind, detailed review about our Summertown Lettings and Property Management team, in particular, Naomi Everett. We are thrilled to hear you've had such a professional and personal experience throughout your three year tenancy and post tenancy. We really appreciate your feedback and the review has been passed onto our Directors, the Summertown team and Naomi directly. Please don't hesitate to contact us in the future, we would be delighted to assist you. Wishing you all the best for 2020. Kindest regards, P&S.
★★★★★ 5/5
GoogleRating only, no written review.
Michael · 24 December 2019 · Penny and Sinclair Summertown
Agent replied
Hello Michael, Thank you for the excellent rating. We really appreciate it! Kind regards, P&S.
★★★★★ 5/5
GoogleWe started selling our house when the market was not good. Penny and Sinclair did their best but it was not the right moment. Added to that we had not found anywhere else to go... When we did find a suitable property the market had improved so we tried selling again. Lizanne and Kate were very proactive in looking for clients. They worked tirelessly bringing a great number of possible buyers to see quite an unusual house and, in spite of a number of setbacks, eventually their perseverance was rewarded. We are very grateful.
Alison · 24 December 2019 · Penny and Sinclair Summertown
Agent replied
Dear Alison, We are very grateful for your rating and review and even more delighted to hear that despite a difficult market, Kate and Lizanne were able to sell your property. Thank you for sticking with us as your agent and we hope you've settled into your new home. Wishing you all the best for 2020, please don't hesitate to contact us should you need further assistance. Kind regards, P&S.
★★★★★ 5/5
GoogleI listed a property solely with Penny Sinclair and under the direction of Lizanne Simmons, one of the principal agents. I found Ms. Simmons extremely knowledgeable and insightful as to how best to proceed in an extremely difficult market. She quickly guided just the appropriate buyers to my property and the sale went through smoothly and efficiently. Beyond this, I found whatever information I needed re: details of buying and selling, moving, temporary insurance and other related issues, Ms. Simmons provided immediate and appropriate guidelines. I demanded a lot from this estate agency and from Ms. Simmons and was impressed with the responses I was given.
Susannah · 24 December 2019 · Penny and Sinclair Summertown
Agent replied
Dear Susannah, Thank you very much for your 5 star rating and kind, detailed review about Lizanne Simmons. We are grateful for your support and feedback and are delighted to hear you've had such a positive experience selling your property, especially in such a difficult market. Your feedback has been passed onto the Directors and to Lizanne. We wish you all the best for 2020 and hope you've settled into your new home. Kind regards, P&S.
★★★★★ 5/5
FacebookLiana, thank you for looking after our lovely little Oxford flat. You do a great job making sure it presents to a high standard and we have a nice long term tenant. Thanks to Lucy too
Wendy-Natalie · 20 December 2019 · Penny and Sinclair Oxford
Agent replied
Thank you so much for taking the time to write this wonderful review and your positive comments a about Liana and Lucy. We are really pleased we could help you.
★★★★★ 5/5
GoogleRating only, no written review.
Georgia · 19 November 2019 · Penny and Sinclair Summertown
Agent replied
Dear Georgia, Thank you very much for your 5 star review. We are really pleased to see you've enjoyed your service with Penny & Sinclair and are grateful for your feedback. Kind regards, P&S.
★★★★★ 1/5
GoogleRating only, no written review.
Paul · 19 November 2019 · Penny and Sinclair Summertown
Agent replied
Dear Paul McCabe, We would be really grateful for further feedback and would like the opportunity to resolve any issues you may have. Please contact Roseanna Horn on 01865 297555 or by email - rose.horn@pennyandsinclair.co.uk if you would like to discuss this further. We hope to hear from you. Kind regards, P&S.
★★★★★ 4/5
GoogleRating only, no written review.
Diana · 19 November 2019 · Penny and Sinclair Summertown
Agent replied
Dear Diana Stent, Thank you very much for your 4 star review, we are really pleased you had a great experience with Penny & Sinclair. Kind regards, P&S.
★★★★★ 4/5
GoogleRating only, no written review.
Leslie · 19 November 2019 · Penny and Sinclair Summertown
Agent replied
Dear Leslie Noronha, Thank you very much for your 4 star review. We hope you had a great service and experience with Penny & Sinclair. Kind regards, P&S.
★★★★★ 1/5
GoogleRating only, no written review.
Alex · 19 November 2019 · Penny and Sinclair Summertown
Agent replied
Dear Alex Shah, We are very disappointed to see you have been unhappy with the service you've received. We would be grateful to have the opportunity to hear your feedback on any problems you encountered so we can rectify any issues. Please could you contact Roseanna Horn on 01865 297555 to discuss this further - we would be very pleased to hear from you. Kind regards, P&S.
★★★★★ 5/5
GoogleA special thanks to Lizanne Simmons.
Maria-Danae · 19 November 2019 · Penny and Sinclair Summertown
Agent replied
Dear Maria-Danae Koukouti, Thank you very much for your 5 stars and review for Lizanne Simmons. We are so pleased to see you've had a great experience with our Summertown Sales department. Wishing you all the best. Kind regards, P&S.
★★★★★ 5/5
GooglePenny and Sinclair worked really well for us.They were polite, knowledgeable and very efficient. Nothing was too much trouble for them and their service was over and above what was expected.
Natalia · 19 November 2019 · Penny and Sinclair Summertown
Agent replied
Dear Natalia Asurova, Thank you very much for your kind review, it's fantastic to hear we exceeded your service expectations and you found our staff polite, knowledgeable and efficient. We hope to continue to work with you. Kind regards, P&S.
★★★★★ 1/5
GoogleWarning ⚠️ stay away from this agency. we will not recommend this to u. 0 star
Eghbal · 19 November 2019 · Penny and Sinclair Summertown
Agent replied
Dear Eghbal, We are sorry to see your 1 star review and would be grateful for further feedback and to resolve any issues you may have. Please contact Roseanna Horn on 01865 297555 if you would like to discuss this further. We hope to hear from you. Kind regards, P&S.
★★★★★ 1/5
Googlesorry poor experience, in the end I feel cheated by them
Mark · 19 November 2019 · Penny and Sinclair Summertown
Agent replied
Dear Mark S, We are very disappointed to see you have been unhappy with the service you've received. We would be grateful to have the opportunity to hear your feedback on any problems you encountered so we can rectify any issues. Please could you contact Roseanna Horn on 01865 297555 to discuss this further - we would be very pleased to hear from you. Kind regards, P&S.
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