Penny and Sinclair reviews

★★★★★ 5/5

Google

I’ve recently chosen Penny & Sinclair to help me find tenants for my house in Oxford and manage the tenancy. I was impressed with Nicola’s excellent communications, knowledge, expertise, efficiency and professionalism. Soon I realised that the P&S team shared with her these qualities, which made working with them all seamless and pleasant. I was delighted to experience effortless and excellent communication within the team. Thank you Nicola, Lucy, Molly, Wills, Sean, Daisy, Samantha and Emily. They all worked patiently with me to identify people who soon rented the house and are now enjoying living in it. P&S continue to provide excellent management and timely communications, information, advice and assistance. For these reasons I highly recommend Penny & Sinclair.

Mary · 16 December 2024

★★★★★ 5/5

Google

While looking to rent a flat for my time as a student in Oxford, I went to Penny & Sinclair. There were almost no flats still available in central Oxford, but Will Davis managed to arrange a viewing for one within the same week. I made an offer after the viewing, and just a couple of hours later, he confirmed it had been accepted. The process went smoothly, and the flat was delivered in spotless condition, it had been professionally cleaned. So far, I highly recommend them.

Caio · 26 November 2024

★★★★★ 5/5

Google

Many thanks to the exceptional Will Davis at Penny & Sinclair, who made my recent experience renting a property in Oxford as smooth as possible. Will was amazingly helpful throughout the process - from guiding me through my application, promptly answering any questions and liaising with the landlord, to checking in that everything went well with the move in date (which they very helpfully facilitated on a Saturday). I’m very happy with my new flat and trust that I’ll continue to have a very positive experience with their office throughout my tenancy. Thank you so much, highly recommend!

Saifir · 2 November 2024

★★★★★ 5/5

Google

Very very positive experience working with the team! Me & my husband were looking for a flat to buy in Oxford, and the agents were very helpful (huge thanks to Sophie for being very responsive, providing all the info and supporting in the way). Then we had a change of plan, and the Penny&Sinclair team helped us to fond a place to rent. We had some difficulties with visas and referencing, and Will was very very helpful. He was super open and helped to sort everything out, huge thanks! I had an experience of communicating to other agencies and it was a nightmare. Such a different experience with these guys! Big thanks to everyone

Kat · 11 October 2024

★★★★★ 5/5

Google

I had a fantastic experience working with Will Davis as the rental agent for my new home. From the very start, Will was incredibly professional and responsive, making the entire rental process smooth and stress-free. He played a key role in communicating with the landlord on our behalf, ensuring that all our concerns and requests were addressed promptly. Will went above and beyond to coordinate everything we needed before moving in, including arranging inspections and handling paperwork efficiently. His attention to detail and dedication to making sure we were comfortable made a big difference. I highly recommend Will to anyone looking for a reliable and hardworking rental agent!

Siyi · 23 September 2024

★★★★★ 5/5

Google

I've had an excellent experience with Penny and Sinclair! Nicola, Mia, Will, and Sean have been fantastic to work with, professional, friendly, and always on hand to help with any queries. Nicola is incredibly efficient and knowledgeable, Mia is warm and approachable, and both Will and Sean go above and beyond to ensure everything runs smoothly. I couldn’t have asked for a better team to handle my property search. Highly recommended!

Y · 26 October 2024

★★★★★ 5/5

Google

We went into a house search knowing the rental process can be challenging but P&S could not have been more supportive. Sean guided us through the process with such care and expertise, and helped us negotiate a tenancy contract that met our financial needs. Since moving in, P&S have been attentive to all our requests and concerns. Thank you to Sean, Will, Tom, Nicola and Ange.

Molly · 3 December 2024

★★★★★ 5/5

Google

I had an amazing experience with Penny and Sinclair their level of communication is really effective they are one of the best agency I have ever came across in Oxford specially thanks to Will Davis who was very helpful and professional I can't thank him enough I highly recommend anyone looking for a place to rent in Oxford to Penny and Sinclair estate agents in Oxford

Gia · 25 September 2024

★★★★★ 1/5

Google

Had a horrible experience trying to purchase with Penny & Sinclair. Our agent was Angie Parmenter, who told us that the render on the house just needed a "patch and paint", so we offered based on that. Survey comes back and says that the render needs to be redone as it's "near the end of its life" so we lower our offer to compensate for the quotes that we get from local companies. Told that we should get a second survey because our survey is wrong. That the seller is a single parent with lots of loans and "really needs X amount", that they had an offer that was 5k higher than ours initially (later found out, this offer didn't even get to a survey). Seller says that the "render has been there for 60 years and no one on the street has replaced it so it doesn't need replacing". Frankly, if it's been there for 60 years it probably needs replacing?? The average render of that type supposedly lasts 30 years from a quick Google. Calling us at 8am, emailing us at 6am and 10pm. Telling my partner "Oh stop it!" when we try to mention our concerns that the seller is ignoring our concerns. We were convinced that the agent Angie Parmenter had a personal connection to the seller but it was not declared (which, is a legal requirement). Otherwise I just cannot explain her grossly unprofessional behaviour. It's really put us off using Penny & Sinclair although it may just be the agent. We have since bought our house with Chancellor's which, is not great for rentals but actually been okay for buying from our experience. Avoid this agent at all costs. Also just to add - we were CCed into 2 email chains with potential buyers. Angie Parmenter sent them flyers/updates on their house and CCed me in - it was not a house that I was interested in and it definitely broke GDPR rules because these were other people's details who were trying to buy houses with them. Oliver Hope was CCed into one of them.

Alice · 1 October 2023

★★★★★ 5/5

Google

We had a very good experience to work with Penny & Sinclair while finding a flat to rent and specifically with our letting agent Rebecca Falcini. We were searching for a flat from overseas, and unlike some of the other agקncies in Oxford, they understood the situation and were very helpful from afar. once we arrived to the city Rebecca was friendly and answerקd all our question. We were let to see the property again once we arrived and Rebecca had all our requests filled swiftly even if they weren't in the original letting agreement. We would definately work with them again.

Adi · 1 October 2023

★★★★★ 1/5

Google

It’s difficult to fully express how poor our experience has been with Penny & Sinclair, particularly with Alvaro and Rebecca. Communication has consistently been unprofessional, often dismissive, and at times condescending in tone. Rather than supporting tenants, they have made every step of the process unnecessarily difficult. We moved into a flat with a persistent smoke smell, despite the lease clearly stating it is a non-smoking property. The issue continues to affect our day-to-day life, yet our concerns were brushed off, with them repeatedly denying the problem exists and stating that nothing could be done unless we chose to move out. The flat was also handed to us in an unacceptable state: stained carpets (claimed to be professionally cleaned, but were not), broken cabinets, items left behind including an old printer, and even a dirty carpet left inside the washing machine. All of this was noted on the inventory, but they did nothing to address it before we move in and have said they will still evaluate what can be done to fix certain things. We’ve also been repeatedly told it’s not possible to get in contact with the landlord, even for essential matters like authorising Wi-Fi installation. Despite giving clear timelines and follow-ups, booking the service twice, there’s been no resolution. On top of this, our contract took months to be finalized, with frequent delays due to staff being away or unresponsive. If we had the option to walk away from this tenancy, we would. Until then, we can only advise others to avoid renting through this agency. The lack of accountability and basic support has made this an extremely frustrating experience and a nightmare to be honest.

Gabrielle · 14 September 2025

★★★★★ 5/5

Google

Great experience with Penny & Sinclair, St Clements branch in Oxford. My husband and I found our lovely home thanks to Nigel Wallace, who showed us the property and replied in detail to all our questions. Once we submitted our offer and it …

Rosa · 13 February 2026

★★★★★ 5/5

Google

I had a fantastic experience renting through Penny and Sinclair with Nicola as my agent. She was professional, efficient, and always approachable, making the entire process smooth and stress-free. As an ex-tenant, I highly recommend Penny and Sinclair for their outstanding service! Thank you Nicola and your team :)

A · 16 December 2024

★★★★★ 5/5

Google

I want to commend Lillimai for her professionalism, responsiveness, and superb customer service. On Friday, May 9th, we were in urgent need of accommodation for three days in Oxford and happened upon a branch of Penney and Sinclair who put us in touch with Lillimai, and within two hours we had secured a clean, comfortable short-term let. She expedited everything brilliantly, and we are so grateful. Lillimai is amazing!!

Karen · 16 May 2025

★★★★★ 5/5

Google

I recently rented a property on Iffley road through Penny and Sinclair, i stayed in a short-let property for 6 weeks. I really appreciated the timely communication, support, professionalism and respect I got from the team. Absolutely no interference in my private space. I was feeling cold in the property and when I reached out, they didn't ask questions and made sure they gave me additional bedding to make me feel warm and at home. Being more than 4,000 miles away from and yet feeling at home is not easy, and I got my home away from home! Thank you so much Amber, Lillimai and Lisa for all your help and support! Keep on doing the great job and Happy Holidays

Editta · 19 December 2024

★★★★★ 5/5

Google

We sold a house recently wit Penny & Sinclair. They were very professional and diligent, but keeping a very close and informal contact with us in all the process. The communication was effective and there were always somebody on the phone to answer our questions, very often (nearly always), the person managing our case. I think this makes a diference, as I think it is important to talk to the person who knows about the property etc (not always this necessarily like this with other agencies). There were some issues through the process (not related to the agency), and they responded very well too. They assist in all kind of matters as we were abroad during the sale, so that was definitively a plus, and we are extremelly grateful to Farzana and Sophie for giving us the extra mile. Overall, a very good, trustable, efficient, nice to-deal-with firm. I definitively would recomend contacting them to sell a property.

Daniel · 30 January 2023

★★★★★ 5/5

Google

We recently sold our 2-bed house in East Oxford with Penny and Sinclair and would thoroughly recommend them. Oliver Hope was incredibly enthusiastic, complimentary, and objective about our property and its value, which is what set P&S apart from other estate agents we had considered. We were able to secure an excellent sale price for our property within two weeks of putting it on the market. Oliver and the team maintained the highest levels of professionalism and integrity throughout the process, and I was able to speak directly to Oliver whenever I needed. We can’t thank them enough for making one part of the process of moving house easier!

Rob · 2 October 2022

★★★★★ 5/5

Google

I had a very positive experience with Penny & Sinclair Estate Agents during the purchase of my first home. The team was professional, responsive, and supportive throughout what can be a complex and sometimes stressful process. Communication was clear and timely, and they kept me updated at every stage, especially during the more challenging parts of the transaction involving a charity seller and extended approval timelines. I particularly appreciated their persistence in following up with all parties and helping move things forward when delays occurred. They remained patient, helpful, and approachable throughout, which made a big difference as a first-time buyer. Overall, I found them reliable and easy to work with, and I would not hesitate to recommend Penny & Sinclair to anyone looking to buy or sell property in Oxford.

Alexandru · 23 March 2026

★★★★★ 5/5

Google

I have long admired the quality of stock that Penny & Sinclair focus on, and am very pleased that now I have had chance to experience the professional efforts of Katherine and Cindy in the St. Clements office, I can say that the quality truly comes from within: always helpful, attentive, diligent and friendly, they are a great team and a delight to work with - highly recommended ! Update 7-months later: Having now just completed a full rental cycle (start of tenancy through to end of tenancy) I can very happily confirm that Penny & Sinclair have been entirely fair and extremely professional throughout: Cindy, Rebecca and the team at St. Clements have always been very supportive and they always communicate in a friendly, helpful and respectful way - truly a pleasure to know and work with. In over 30-years of renting via agencies, I can genuinely say that P&S are the very top of the tree and you can feel safe and secure with them, thank you.PositiveResponsiveness, Quality, Professionalism

Paul · 25 August 2022

★★★★★ 5/5

Google

Penny and Sinclair has been beyond wonderful...I was a bit late to the college housing game and they helped me sorted out everything. There was a bit of a mess left by the tenant before me, but P & S has been absolutely wonderful and reassuring by making sure everything is neat and beautiful by the time of my moving-in. They also prepared everything I could possibly need. Rebecca, Nicola, and Helen have all been amazing. After previously going on housing hunt in big cities like New York and Shanghai, I find P&S not only just as effective as (if not more effective than) the big agencies out there, but also much warmer and considerate. Truly great!PositiveResponsiveness, Quality, Professionalism

Nicole · 25 August 2022

★★★★★ 5/5

Google

Angie, Oliver and team looked after us throughout the whole process of buying our home from them. Always kept us updated, were extremely knowledgeable and supportive, and the most professional team we dealt with during our search and eventual purchase. We absolutely couldn't fault them, and highly recommend.

Katherine · 10 October 2024

★★★★★ 5/5

Google

Penny and Sinclair is professional, responsive, and genuinely cares about tenants. The process of was smooth, they provided excellent communication throughout and any maintenance requests were addressed promptly. A special thank you to Nicola who was responsible for overseeing my property. Thanks again!

Louise · 16 December 2024

★★★★★ 5/5

Google

Very very positive experience working with the team! Me & my husband were looking for a flat to buy in Oxford, and the agents were very helpful (huge thanks to Sophie for being very responsive, providing all the info and supporting in the way). Then we had a change of plan, and the Penny&Sinclair team helped us to fond a place to rent. We had some difficulties with visas and referencing, and Will was very very helpful. He was super open and helped to sort everything out, huge thanks! I had an experience of communicating to other agencies and it was a nightmare. Such a different experience with these guys! Big thanks to everyone

Екатерина · 23 September 2024

★★★★★ 5/5

Google

Finding a property in Oxford is hard. Finding a property in Oxford from the EU without being able to travel due to COVID19 and a few months after Brexit is... well, you know. Fortunately, we had Penny&Sinclair, namely Nicola, on our side who was extremely patient and supportive with all the small and big challenges on our way. At one point, it was only due to Nicolas outstanding engagement that we have the property now. So, all in all, thank you so much for your amazing job and a full recommendation from my side.PositiveResponsiveness, Professionalism

Jannis · 20 June 2022