Every review we hold for the Oxford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleGeorgia and the team at Penny and Sinclair have been so helpful to our family in sorting us out with a short term house. Georgia found us a beatiful short let that suited the needs of our family and we couldn't be happier. She was always very responsive to my calls and emails and provided us with the reassurance we needed during our house move. Thank you Georgia and the team at Penny and Sinclair!
Sloane · 13 September 2020
Agent replied
Thank you very much for taking the time to leave feedback and in particular for letting us know the great service your received from Georgia and the team. With best wishes, P&S
★★★★★ 5/5
GoogleFantastic experience with Penny & Sinclair. Highly recommend Will Davis for his dedication and expertise. He was reliable, responsive, and went above and beyond to make the process smooth and stress-free. 5 stars!
Zhao · 23 September 2024
Agent replied · 10 December 2024
Thank you for this great review. We are so pleased you have been happy with the service you received from Will and Penny & Sinclair.
★★★★★ 1/5
GoogleThe most unprofessional company I have ever dealt with! I can't even begin to outline all of the issues we have had with Penny and Sinclair over the past year.
Most of all, their communication is TERRIBLE. If you email or speak to one person, fully expect to speak or receive an email from someone different, if at all. There is no accountability within the agency because you are forever dealing with someone different.
We tried to rent privately but it is almost impossible in Oxford. We tried to find the contact information for the landlord but this is also impossible because the landlord has chosen to go through the agency we are not given their contact details.
Things would be so much easier and more streamlined if we could deal with the owner directly! For example, I emailed Penny and Sinclair about replacement of a table and chairs in our flat and have not heard anything for TWO WEEKS. Last year, we waited over TWO MONTHS to get a second set of keys so that my husband and I could both have access to our flat - all the while they had their own set in the office. We kept hearing that the one woman we were dealing with went on vacation, then the other one was away sick, etc. etc. This is unacceptable and extremely unprofessional!
Even though we had just rented through this agency last year and paid a 275 GBP "application fee", they charged us another 275 GBP "application fee" when we moved across the road this year. They are greedy greedy!
Stay away if possible!
Jennifer · 11 February 2018
Agent replied
Dear Jennifer, We apologise that you have received communication from more people that you would have liked. We will always do our best to keep the number of staff you deal with to a minimum, unfortunately this is not always possible. When you put forward an offer for the new property, we negotiated for you for the beds to be removed at the landlords expense. The removal of the table and chairs was not part of your offer and they were present on the viewing. There is nothing wrong with the table and chairs, it is your personal preference to get them removed. Since your review we have responded to your request. With regards to the initial set up costs for the tenancy, although you were moving between two properties that are managed by Penny and Sinclair, they are owned by two different landlords and therefore it is necessary to update the references and draw up the paperwork as if you were new clients. I am sorry that you feel this is unreasonable. Kind Regards, Penny & Sinclair
★★★★★ 5/5
GoogleOliver and team were brilliant throughout our house sale. They were supportive and engaging throughout the whole process. They quickly stepped up when our first buyer fell through to ensure we got new viewings arranged asap, through which we found our new buyer. They managed our questions and fears with professionalism and reassurance. Would definitely use them again!
Laurence · 14 December 2022
Agent replied
Thank you very much for this excellent five star review. Thank you for taking the time to share your experience with Penny & Sinclair, we appreciate your feedback.
★★★★★ 5/5
GoogleI have an annual extended stay in Oxford and have stayed in flats with Penny & Sinclair for two years and the level of service and communication is exceptional, particularly from Lillimai, Amber, and Lisa. Further, the level of care and concern is exceptional. After a long journey, I realized that I'd left my phone on the coach and the staff were so helpful, resulting in me recovering my phone very quickly. I plan to continue working with Penny & Sinclair in the future because they are easy to work with and have exceptional flats in good locations.
Richard · 25 July 2024
Agent replied · 23 October 2024
Thank you for this great review. We are so pleased you have been happy with the service you received from the Penny & Sinclair Short Let team.
★★★★★ 5/5
GoogleWe rented a property through Penny & Sinclair as tenants for over 4 years. They are an excellent estate agent. The property was well looked-after. Both the check-in and check-out processes were smooth and easy. We were never charged any unfair deductions of deposit. Every time we needed support, the agency was responsive within reason. I would highly recommend them.
Bogomil · 13 March 2026
★★★★★ 5/5
GoogleMy husband and I rented a house in Oxford through Penny & Sinclair. We were very impressed with the service, and would highly recommend Penny & Sinclair. We would like to particularly thank Nicola, who was always prompt in responding to us, thorough in answering any of our questions, and both friendly and professional at all times.
Sarah · 2 October 2022
Agent replied
Thank you very much for this wonderful review. We really appreciate you taking the time to share your feedback.
★★★★★ 5/5
GoogleIt is refreshing to find a company/agency who focus on the human side of customer service in these modern times. From start to finish in listing, presenting and selling our property Joe Worsell has been an excellent reference and … More
Peter · 6 May 2025
★★★★★ 5/5
GoogleMy daughter and I came to Oxford needing a Short Let while my daughter attended a Summer Program. We were unhappy with our choices until reaching Lisa and Amber at Penny & Sinclair. Amber came up with a solution that was perfect for us just in time for the program's beginning. Lisa and Lillimai provided outstanding service and helped make our stay comfortable. We hope to be back next summer for another great experience in Oxford.
Mark · 3 August 2024
Agent replied · 23 October 2024
Thank you for this great review. We are so pleased you have been happy with the service you received from the Penny & Sinclair Short Let team.
★★★★★ 2/5
GoogleWe rented a furnished house for three months in Old Marston from Penny & Sinclair. Initial contact was easy, and we had a fast offer and contract. …
Abru · 13 February 2026
Agent replied · 13 April 2026
We’re sorry that your stay did not fully meet your expectations.
In our experience, our short-let guests prefer to settle in themselves when they … More
★★★★★ 5/5
GoogleWe had a great experience working with Will Davis. We had housing lined up with another agency that fell through at the last minute and Will with the rest of Penny & Sinclair really stepped up with responsive, reliable communication, allowing an impressive turnaround time. We toured, applied, and moved into a flat that was just perfect for us over the course of just a couple of weeks. What a life saver!
Jessica · 2 October 2024
Agent replied · 10 December 2024
Thank you for this five start review. We really appreciate you taking the time to share your feedback and are pleased you are happy with the service you received.
★★★★★ 5/5
GoogleI have had an excellent experience with Penny & Sinclair. I recently rented a property through Penny & Sinclair and had an excellent experience. Rebecca Falcini has been incredibly helpful and responsive. She has made the whole process very smooth and a pleasure from the start. Highly recommended and thank you Rebecca.
Yaseen · 29 July 2022
Agent replied · 29 July 2023
Thank you so much for this 5 star review. We really appreciate your feedback and taking the time to share your experience.
★★★★★ 5/5
GoogleAgents were very kind and found the perfect place for us.
James · 13 January 2026
★★★★★ 5/5
GoogleWe recently had an excellent experience with Penny & Sinclair. From the very beginning, communication with our agent was clear, efficient and prompt. The entire process, from the viewing of the house to having all documents signed, took less than a week, which was incredibly convenient. The referencing process was straightforward, and Will Davis in particular kept us informed at every step. A professional and speedy service!
Arantxa · 2 October 2024
Agent replied · 10 December 2024
Thank you for this five start review. We really appreciate you taking the time to share your feedback.
★★★★★ 5/5
GooglePenny and Sinclair have been fantastic during the whole process of finding our new flat. Special thanks to Rebecca who was brilliant at organising viewings for us around work and always replied quickly to any of our questions. We are very happy in our new flat and really want to thank her for all her help.
K · 14 October 2021
Agent replied · 29 July 2023
Thank you very much for this 5 star review. We really appreciate you taking the time to share your feedback and review the company.
★★★★★ 5/5
GoogleThe staff at Penny and Sinclair are excellent . Georgia and her team are always pleasant ,helpful, responsive and efficient . They manage our property as a short let very successfully and are completely trustworthy .We are happy to recommend their highly professional service .
Helen · 11 January 2023
Agent replied · 10 January 2025
Thank you for your review and feedback. We are really pleased you are happy with the service you are receiving.
★★★★★ 1/5
Google“This agency is refusing to sign ACORN’s No DSS Discrimination Pledge. It’s illegal to discriminate against people on benefits, really worrying that they won’t publicly state that they are Yes to DSS.”
“This agency is complicit in discrimination by landlords towards people on Universal Credit and other benefits. Housing is a human right! This is despicable.”NegativeProfessionalism
Joe · 20 June 2021
Agent replied · 19 June 2024
We are sorry to receive your review and to learn of your frustrations. We have not received a discrimination pledge and would be grateful if you could email it across to city.lettings@pennyandsinclair.co.uk in order for us to review it.
★★★★★ 5/5
GooglePenny and Sinclair have handled my lettings and management in Oxford for nearly 4 years, and I've been delighted with their work.
They have always found quality tenants, and they have proactively managed the lettings. They have always been on top of all the necessary paperwork, giving me appropriate reminders and nudges so that we have been able to keep up with the ever increasing admin required to let and manage properties.
The team is not only knowledgeable, but responsive and helpful whenever I've had queries or concerns. They also have an excellent network of contacts in property management, and actively seek to help deal with issues, rather than simply try to pass them on to someone else.
Working with Penny and Sinclair feels as if I'm dealing with a highly efficient (but friendly) machine. As a landlord, I can be reassured that my tenants are looked after, and my interests are protected at the same time.
I would not hesitate to recommend Penny and Sinclair.
Imranabrahams · 16 December 2023
Agent replied · 30 December 2023
Thank you for this excellent five star review. We are so pleased you have been happy with the service you received.
★★★★★ 5/5
GoogleGreat service from start to finish, answered all questions in a timely manner, made a it a smooth process. I spoke to many agencies prior to my purchase, there was a massive difference in service - Farzana was my repsresentative, highly recommended. Keep up the good work.
Waqas · 2 September 2022
Agent replied · 29 July 2023
Thank you for this five star review. Really pleased you have received a great service and thank you for taking the time to share your feedback.
★★★★★ 5/5
Google5 stars for Jessica! Our communication was easy and pleasant. She gave me plenty of useful help during my house hunting and tenancy preparation. Many thanks for her great support.
张兰兰 · 22 July 2026
★★★★★ 5/5
GoogleThe Short Lets team is absolutely fantastic. I've been dealing mainly with Georgia for the last few months and she has always been very responsive, kind and professional. Georgia has been very pro-active and always acts in the best interest of her guests. Highly recommended to anyone looking for a short let property in Oxford.PositiveResponsiveness, Professionalism, Value
Roodson · 20 June 2020
Agent replied · 19 June 2024
Many thanks for your kind words. Very much appreciated.
★★★★★ 5/5
GoogleMost professional company from the moment I first emailed looking for short-let options in Oxford. A lovely range was provided, and upon arrival they were very accommodating and helpful. The property was of a high standard, clean, modern and central. Georgia and Judith were most helpful and responsive throughout our stay. Thank you very much! Would gladly recommend.
CE · 11 February 2020
Agent replied
Dear CE Moore, Thank you very much for your 5 star rating and very kind, detailed review of Judith & Georgia in our Short Lets team. The feedback is very important so we can evaluate our strengths and weaknesses, continuing to develop and improve our services. We are so pleased to see you were happy with the range of property options offered, the standard of the property and also your communications with Judith & Georgia throughout your stay. We hope you can stay with us again in the future. If you need anything else, please don't hesitate to contact us. Kind regards, P&S.
★★★★★ 5/5
GoogleThe staff at Penny and Sinclair are excellent . Georgia and her team are always pleasant ,helpful, responsive and efficient . They manage our property as a short let very successfully and are completely trustworthy .We are happy to recommend their highly professional service .
Helen · 29 July 2022
Agent replied · 29 July 2023
Thank you for your review and feedback. We are really pleased you are happy with the service you are receiving.
★★★★★ 5/5
GoogleBoth Rebecca Falcini and Helen Lidgard of Penny and Sinclair have put a great deal of hard work into sorting out the mess the outgoing tenants left behind and organising the new let with a group of postgrads coming from all over Europe. Thank you Rebecca and Helen.PositiveResponsiveness, Quality, Professionalism, Value
Sheila · 25 August 2021
Agent replied
Dear Ms Lyons, Thank you for your positive comments. We will make sure these are passed back to Rebecca & Helen. With best wishes, P&S.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
