Trusted Agent profile · Oxford, Oxfordshire
★★★★★
286 reviews across 2 platforms
1-4 The Plain St Clements, Oxford, Oxfordshire, OX4 1AS
Part of Penny and Sinclair, see every office.
Penny and Sinclair's office in Oxford, Oxfordshire, at 1-4 The Plain St Clements, is rated 4.6 out of 5 across 286 reviews on two platforms, including 244 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
ABOUT PENNY & SINCLAIR At Penny & Sinclair we understand that our staff are our most valuable asset. Extended opening hours, exceptional service standards and a portfolio of the best properties in Oxfordshire have helped us to build strong relationships with our clients. The volume of referrals and repeat business is testimony to our hard earned reputation and we are renowned for quality, excellence and superior customer service. We are amidst exciting times at Penny & Sinclair having recently opened our prominent new office in Hart Street, Henley-on-Thames, complementing our existing and growing presence as market leaders in Oxfordshire and the Cotswolds. Our other offices include Summertown, Oxford City, Burford and our affiliate in Park Lane, Central London. Our team members have many loyal years of service coupled with unrivalled knowledge of the industry and local areas. Our first-class service is always at the forefront of our minds as we aim to use our traditional values and modern-day approach to fulfilling the best possible outcomes for our clients. Penny & Sinclair are members of The Property Ombudsman (TPO), The National Association of Estate Agents (NAEA) and the Association of Residential Letting Agents and (ARLA). If you’re thinking about selling or letting a property then please get in touch - we will be very pleased to provide you with our advice and you can be confident that you’re dealing with one of the very best estate agents in your area.
The Trusted Agent 2026 results for Penny and Sinclair, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Oxford office, from every platform, shown as written. First names only.
5/5
GoogleSean and Nicola were incredibly helpful through a complicated process. Thank you!
Thank you for this excellent five star review. We are so pleased you have been happy with the service you received from Sean, Nicola & the team.
5/5
GooglePenny and Sinclair have been managing my flat since I started renting it out 9 years ago. They have always done a good job but wanted to recognise some recent great service. The team went out of their way to deliver and collect signed documents from my home as I was unable to print them. This customer service and support was very much appreciated.
Thank you for this excellent five star review. We are so pleased you have been happy with the service you received.
5/5
GoogleI have had an excellent experience letting out my flat with Penny & Sinclair. Katherine Yates has been incredibly helpful and responsive, and she has made the whole process a pleasure from start to finish. Highly recommend to anyone looking to let their property in Oxford!PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for taking the time to share your feedback and for the five star review.
1/5
GoogleAVOID！！！Geniune review with picture proof. These scammers charged us £1000 deposit deduction for CLEANING after we hired professional move-out cleaning!!! …
The deposit deductions have been put forward to you in line with TDS guidelines on items falling outside of fair wear and tear and invoices for the works required to return the property to its original condition. We understand you are now … More
5/5
GoogleWe choose Penny and Sinclair to manage the letting of our house for a 3 month period. Lisa headed up a friendly and confident team who were extremely efficient and professional. Having secured nearly 100% occupancy, Lillimai maintained communication with us and the guests throughout, easily dealing with all practical elements for which we are extremely grateful.
Thank you for this excellent five star review. We are so pleased you have been happy with the service you received from our short let team.
5/5
GoogleFarzana was a great help throughout the purchasing process providing calm advice when needed and helping to navigate some of the more challenging parts of the process. she was very responsive and always available - a first class service
Thank you for taking the time to share your feedback, we really appreciate it and we are very pleased you have been so happy with the service you received.
5/5
Googlepenny and sinclair oxford had the best customer service. I was looking for a flat to move in with short notice, but they helped me with the whole process. Very supportive and had all the answers to the questions i had! Thank you.
5/5
GoogleFive stars all the way! We rented two short-let properties from Penny & Sinclair (St Clements) and were incredibly impressed with the team; especially, Lillimai Patrick who was always unfailingly polite, efficient and engaging, answered all our queries promptly, and went the extra mile to ensure that our four-month stay in Oxford ran smoothly. The team is headed by the wonderful Lisa Godwin, who was so kind during a power outage in the street and stayed in contact late into the evening to ensure that all was okay. A truly exceptional organization that definitely warrants FIVE STARS!
5/5
GoogleWe had an amazing experience with Sean P, all our questions were answered diligently and it was great to have him and the rest of the team to guide us through this new experience! Would recommend p+s in a heartbeat. Thank you everyone for your continued help these past few weeks. ☺️
Thank you for this excellent five star review. We are so pleased you have been happy with the service you received from Sean and the team.
5/5
GoogleHaving viewed many properties with various agents, it was Penny&Sinclair's professionalism and true understanding of client's needs that directed us towards a property that we would not have considered initially but which now, we're really excited about calling our home in the next two weeks. Thank you so much Kate & team! B Harvey
Dear Hector & Queen, Thank you so much for your review (back in 2016!). We are delighted to hear we were able to find you your home and you enjoyed your experience with us. Please don't hesitate to contact us should you need help in the future. Wishing you all the best for 2020. Kind regards, P&S.
5/5
GoogleOliver has a very straightforward and no nonsense approach. He was our point of contact from beginning to end and always returned emails and calls promptly. I felt like he was working with us to quickly resolve any issues that came up and help to push towards completion. On the occasions when I called the office and spoke to other members of staff at Penny & Sinclair, I found them all to be very polite and professional. I would definitely recommend Penny & Sinclair based on my experience.
Thank you very much for this great review. We are really pleased you have been happy with the service you have received and really appreciate you taking the time to share your feedback.
5/5
GoogleFarzana is amazing. She is very professional. Right from the start she was very polite and helpful. She is extremely responsive. I would 100% recommend her and the company. Thank you so much Farzana.🙏🙏🙏 …
Very many thanks for your feedback and great review. We really appreciate you taking the time to write this review.
5/5
GoogleI have been really pleased with Georgia and the short let team at Penny and Sinclair. Initially I was slightly apprehensive that short let’s would lead to greater wear and tear of the property. Having visited the property over this last weekend I believe it looked better than how we left it and was in fantastic condition. Thank again to the whole team for dealing with the initial teething issues! We’re all very pleased with the service and would highly recommend.
Thank you very much for the five star review. We really appreciate your feedback and very pleased you are happy with our service.
2/5
GoogleI am posting as a previous tenant of a property managed by Penny & Sinclair. We had a mostly good experience of the agent during the tenancy which was all quickly undone towards the end. We were buying a property and didn't want to re-sign for another 12months as the agency were pushing us to. We asked to let the contract move to a rolling monthly contract (which happens at the end of a fixed term). I was given incorrect legal information by Nicola who should know better as she has the qualifications. I was told monthly rolling contracts do not exist and we would have to vacate the property at the end of the fixed term (around.3 weeks away at the time) which again is an incorrect as doesn't take into account notice periods for evictions. We were lucky as we had advice from a personal friend within the industry who helped us stand our ground to get it resolved. This does make me wonder what they manage to get away with with other people, particularly those who are vulnerable. At the end of the tenancy it also seems as though Penny & Sinclair have no idea of fair wear and tear and quickly told us there would be deductions make from our deposit. Parts of the inventory were laughable (leaves on the decking in Autumn). Luckily all our issues were resolved as we had a very reasonable landlord who make no deductions, however others may not be so lucky. It's as though they forget that tenants could be future customers, if we were ever selling or letting our property we would not give Penny & Sinclair our business.
We are very sorry to hear that you were not happy with how the end of your tenancy was conducted after having a previously positive experience. We apologise if there was any misunderstanding regarding a periodic tenancy. Although a tenancy will become periodic at the end of the fixed term, this is not something that the landlord initially wanted, he preferred to enter into a new fixed term contract which is why this was proposed to you, it is not the case that we advised this was legally not possible. We continued negotiations with both you and the landlord and were ultimately able to reach an agreement that was acceptable to both parties. We will always return a deposit in full where possible and if deductions are necessary work with landlords and tenants to ensure that an agreement is reached which everyone agrees is fair and reasonable. In the case of your deposit, the checkout report stated there were some differences in the condition of the property to how it was given to you at the start of the tenancy. Under the rules of the TDS we have to inform tenants within 10 days of the tenancy ending of any deductions, following the end of the tenancy, an email was sent to you informing you that there were some differences in condition, and these would need looking into further any deductions would be made. Having viewed the checkout report in more detail we recommended to the landlord that the deposit should be returned in full, which the landlord agreed to. Best wishes Penny and Sinclair.
5/5
GoogleI’ve left this review because of the service I’ve had with Penny and Sinclair. All of my correspondences with the team have been picked promptly and professionally. I look forward to the future working with P&S again. All the best and have a Merry Christmas Derek.
Thank you for this excellent five star review. We are so pleased you have been happy with the service you received from our Lettings team.
5/5
GooglePenny & Sinclair have been extremely professional, and my most recent renting experience with them has been very positive. From the very beginning, Sean Primmer, the Senior Lettings Negotiator who guided us through the viewing, explained …
5/5
GoogleI have been really pleased with Georgia and the short let team at Penny and Sinclair. Initially I was slightly apprehensive that short let’s would lead to greater wear and tear of the property. Having visited the property over this last weekend I believe it looked better than how we left it and was in fantastic condition. Thank again to the whole team for dealing with the initial teething issues! We’re all very pleased with the service and would highly recommend.
Thank you very much for the five star review. We really appreciate your feedback and very pleased you are happy with our service.
5/5
GoogleExcellent service provided by Katherine Yates and team. Very prompt in dealing with all enquiries and as such we highly recommend this organisation to those who wish to rent out their properties. Many thanks to you all.PositiveResponsiveness, Quality, Professionalism, Value
Dear Ms Swannell, Thank you for taking the time to leave such a positive review. We will make sure that Katherine and her team are made aware of your comments. Thank you again, Best wishes, P&S
5/5
GoogleNicola was excellent in helping us sort out our house rental. Information was accurate, no surprises, speedy process and she patiently answered all our questions. Thank you for your help, much appreciated!
Thank you for the five star review, we really appreciate your feedback and we are really pleased you have been happy with the service you received.
3/5
GoogleWe decided to rent a property managed by Penny and Sinclair in February 2021 - the initial process was all professional and well managed, as was the move-in and key collection. In general, the agents were hands-off and rarely made any contact with us. When we raised issues about the mildew/damp present in the property when we arrived (it was taken unseen), this was handled well and some remedial work was carried out. Likewise, when we requested some items to be removed this was also facilitated. Our move out was also arranged smoothly - with new tenants being secured quickly. The sad part, however, is that in relation to our deposit and after moving out the friendly communication entirely ceased. Our response to the inventory was not acknowledged and decisions about the deposit were made by the landlady and agent without any consultation on our part. In the end, £150 was deducted for cleaning a number of minor issues in a copy-paste email that ignored our previous communications. Quoting from the independent clerk, the defects included "tiny pieces" and dust seen on the carpets in the hallway and bedroom and a number of "wipeable marks" on the wardrobe and kitchen draws/shelves as well as some scale left on the shower and sink. We made an enquiry immediately in response to the quote to ask for more information: "The property is in a generally very clean condition and we explained that it needed a minimal vacuum and some surfaces to be wiped. We offered some fair apportionment of the clean with the landlady because a full clean would count as betterment." Eventually we received a quasi-legalistic email wrongly (and, unlawfully) claiming that "we ask our tenants to ensure that the property is professionally cleaned." This, of course, would be an illegal charge under the Tenant Fees Act. In fact the move-out document also wrongly stated that because of Covid-19 a professional clean was required (albeit elsewhere, different wording was used): "During the current COVID-19 outbreak you are required to ensure a professional clean is conducted at the end of your tenancy". Initially, nobody was prepared to talk to us over the phone. When we did manage to talk to the agent about the quote and what services would be included in the clean the agent was rude and derisive: she talked over me, laughed at me as I was trying to explain what it was we were concerned about and her comments were condescending and grossly exaggerated the (un)cleanliness of the property. The agent stated that the carpets were "some of the worst she had ever seen" and termed them "horrendous". When I pointed out this was both very rude, inaccurate and an exaggeration she conceded that her comments were exaggerated and apologised for the rudeness - an apology that was accepted. At no point did we deny the need for further cleaning (see initial comment above). All that was asked was that the clean would not go beyond the minor defects highlighted in the report and/or that if the landlady wished to have the whole property cleaned, that the cost would be apportioned fairly to reflect its generally clean status. In the end, it was explained that the cleaning had already been carried out and that it was supposedly limited to the defects mentioned on the report. All that unpleasantness because of their failure to listen. We never objected to having a deduction made from the deposit and would likely have agreed to the charges at the outset - we just wanted the agency to treat us respectfully, include us in the decision making and communicate with us. We requested the repayment of overpaid rent - something that was never mentioned by the agents (although it is possible they may have eventually notified us) - and received the funds promptly and in our account around ten days after the end of the tenancy.
Thank you for taking the time to share your feedback and I am very sorry you have not been completely satisfied with the service from Penny & Sinclair. I am course pleased to read that the check in and property management you received whilst living in the apartment was efficient and satisfactory. I have reviewed the notes made last year following your check out and the deductions were made following recommendations on the inventory carried out by a third party inventory clerk. This included carpet cleaning and additional cleaning throughout the property. The bulk of the £150 deducted I can see would have been to cover the carpet cleaning of which you were provided with photos to explain why this was required and I understand in addition to this a member of staff explained that there was the option to dispute the decision with TDS. I am sorry you felt you were treated unfairly and not listened to. The return of your remaining deposit was returned under TDS guidelines and the additional rent within 11 days of the end of your tenancy. We pride ourselves on our customer service and take all your comments on board. If you would prefer to discuss this further I would be more than happy to talk with you. Please call 01865 318013 or email lizanne@pennyandsinclair.co.uk
5/5
GoogleAs a landlord with P&S they have been unfailingly helpful and efficient. It is difficult to fault them and their staff. They have been prompt and adept at finding excellent tenants. They communicate regularly and concisely, and I rely on them for almost everything. They are always available and come up with solutions for the inevitable problems, often at short notice. I feel they have a depth of experience in the short-term market which is really useful. Great job all round.
Very many thanks for this excellent review. We appreciate you taking the time to share you feedback and thoughts.
5/5
GoogleFinding a good place to live in Oxford when you live overseas is a very complicated task. Fortunately, I was guided in all the process by Katherine from Penny and Sinclair. She was always very attentive to our questions and professional in her recommendations. We were looking for a pet-friendly property, so finding a property was even harder. As I said, you can trust them, you can rely on them, and above all, you can work with them without any worries about their commitment and dedication. Absolutely recommended. Five stars.PositiveResponsiveness, Quality, Professionalism, Value
Thank you very much for this 5 star review and taking the time to share your positive experience and feedback with us.
5/5
GooglePenny & Sinclair contradict all the stereotypes you hear about estate agents. I felt at all times that I was dealing with perfect gentlemen . They were at all times utterly polite, helpful, considerate and efficient - and a pleasure to deal with. They sold my house within 12 weeks of contacting them. Nothing was too much trouble for them - including frantic calls outside of working hours and providing advice on things that were not strictly part of the sale process. I would highly recommend Penny & Sinclair to anyone considering buying or selling their house and would 100% definitely use them again.PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for this wonderful review. We really appreciate your feedback and pleased to see that you have been happy with the service you have received from our Oxford city office.
5/5
GoogleI was very happy with the support I received purchasing a house. My estate agent Will was very helpful. As a first time buyer, I was given lots of support along the way with regular and friendly communication
Thank you for this great review and taking the time to share your feedback. We are very grateful.
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Yes. In The Trusted Agent 2026 awards: Penny and Sinclair, Oxford won Trusted Agent.
