Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleI have used the lettings team at Penny & Sinclair at St Clements for approximately 15 years. They have always been extremely helpful and professional throughout that time. However, I have to make particular mention of Rebecca Falcini who has gone over and above over the last few months in finding my new tenants and doing all the necessary checks and paperwork. Consummately professional and a delight to deal with.PositiveResponsiveness, Quality, Professionalism, Value
Fiona · 20 June 2022 · Penny and Sinclair Oxford
Agent replied · 19 June 2024
Thank you for this wonderful feedback and 5 star review. We are so pleased you have been happy with our service and thank you for choosing to work with Penny & Sinclair year after year!
★★★★★ 5/5
GoogleFinding a property in Oxford is hard. Finding a property in Oxford from the EU without being able to travel due to COVID19 and a few months after Brexit is... well, you know.
Fortunately, we had Penny&Sinclair, namely Nicola, on our side who was extremely patient and supportive with all the small and big challenges on our way. At one point, it was only due to Nicolas outstanding engagement that we have the property now. So, all in all, thank you so much for your amazing job and a full recommendation from my side.PositiveResponsiveness, Professionalism
Jannis · 20 June 2022 · Penny and Sinclair Oxford
Agent replied · 19 June 2024
Thank you very much for this wonderful review, we are so pleased you have been happy with our service. Thank you for taking the time to share your feedback.
★★★★★ 5/5
GoogleFinding a good place to live in Oxford when you live overseas is a very complicated task. Fortunately, I was guided in all the process by Katherine from Penny and Sinclair. She was always very attentive to our questions and professional in her recommendations. We were looking for a pet-friendly property, so finding a property was even harder. As I said, you can trust them, you can rely on them, and above all, you can work with them without any worries about their commitment and dedication. Absolutely recommended. Five stars.PositiveResponsiveness, Quality, Professionalism, Value
Miguel · 20 June 2022 · Penny and Sinclair Oxford
Agent replied · 19 June 2024
Thank you very much for this 5 star review and taking the time to share your positive experience and feedback with us.
★★★★★ 5/5
GoogleAll the staff at Penny & Sinclair that I have encountered have been very responsive and helpful from the start of my property search till the end of my tenancy. They swiftly responded and took appropriate action whenever I informed them of any issue. All along I am happy with their service and they were very helpful & reasonable in the end-of-tenancy arrangement. Highly recommended.PositiveResponsiveness, Professionalism
Fay · 20 June 2022 · Penny and Sinclair Oxford
Agent replied · 19 June 2024
Thank you very much for your feedback and 5 star review. We are really pleased you have been so happy with our service.
★★★★★ 5/5
GooglePenny & Sinclair contradict all the stereotypes you hear about estate agents. I felt at all times that I was dealing with perfect gentlemen . They were at all times utterly polite, helpful, considerate and efficient - and a pleasure to deal with. They sold my house within 12 weeks of contacting them. Nothing was too much trouble for them - including frantic calls outside of working hours and providing advice on things that were not strictly part of the sale process. I would highly recommend Penny & Sinclair to anyone considering buying or selling their house and would 100% definitely use them again.PositiveResponsiveness, Quality, Professionalism, Value
Sabita · 20 June 2022 · Penny and Sinclair Oxford
Agent replied · 19 June 2024
Thank you so much for this wonderful review. We really appreciate your feedback and pleased to see that you have been happy with the service you have received from our Oxford city office.
★★★★★ 5/5
GoogleGreat service
Melissa · 17 June 2022 · Penny and Sinclair Summertown
Agent replied
Thank you for this five star review, we really appreciate you to taking the time to share your feedback.
★★★★★ 5/5
GoogleUsed this agency to book short stay apartment in Summertown. Terrific apartment. Great communication.
Triciarob56 · 17 June 2022 · Penny and Sinclair Summertown
Agent replied
Thank you for this five star review, we are really pleased you have been happy with the service and accommodation.
★★★★★ 5/5
GoogleLiana is a very friendly and professional property agent who has always been on hand to help with any queries during my tenancy. Excellent all round.
Chris · 14 March 2022 · Penny and Sinclair Summertown
Agent replied
Thank you for your feedback and taking the time to share your positive comments. We really appreciate it.
★★★★★ 5/5
GoogleLiana is an excellent property manager whom we've dealt with for several months. She is very responsive, friendly, and highly efficient. Very highly recommended!
John · 14 March 2022 · Penny and Sinclair Summertown
Agent replied
Thank you for taking the time to share your feedback and for this wonderful review. We really appreciate your 5 star review.
★★★★★ 5/5
GoogleAmy and team provided outstanding, kind, courteous and professional service getting us into our first home in the UK in over two decades: no small feat. Every query was dealt with in a timely manner, and effort was made to make our major transition as stress free as possible.
Simon · 14 March 2022 · Penny and Sinclair Summertown
Agent replied
Thank you for this great review. We are really pleased you are happy with the service you have received. Thank you for taking the time to share your feedback.
★★★★★ 1/5
GoogleRating only, no written review.
Maxime · 11 December 2021 · Penny and Sinclair Summertown
Agent replied · 10 December 2024
Dear Mr Mazzone, We are very disappointed to see your low rating review. We would be grateful to have the opportunity to hear your feedback on any problems you encountered so we can rectify any issues. Please could you contact Lizanne Simmons on 01865 318013 to discuss this further - we would be very pleased to hear from you. Kind regards, P&S.
★★★★★ 5/5
GoogleA real pleasure to sell our home through Penny and Sinclair. A big thank you to James, Kate and the team for their excellent professionalism, and a special thank you to Deborah for all her brilliant work managing the viewings.PositiveResponsiveness, Quality, Professionalism
JohnC · 11 December 2021 · Penny and Sinclair Summertown
Agent replied · 10 December 2024
Many thanks for your feedback and fantastic review.
★★★★★ 5/5
GooglePenny and Sinclair have been fantastic during the whole process of finding our new flat. Special thanks to Rebecca who was brilliant at organising viewings for us around work and always replied quickly to any of our questions. We are very happy in our new flat and really want to thank her for all her help.
K · 14 October 2021 · Penny and Sinclair Oxford
Agent replied · 29 July 2023
Thank you very much for this 5 star review. We really appreciate you taking the time to share your feedback and review the company.
★★★★★ 1/5
GoogleThey charge students very heavily for properties that are not even worth half the price. Total rip-off. Students should avoid.
Henry · 14 September 2021 · Penny and Sinclair Summertown
★★★★★ 4/5
GoogleGreat short lets in oxford
Philippe · 26 August 2021 · Penny and Sinclair Summertown
Agent replied
Thank you for your review
★★★★★ 1/5
GoogleInteresting business model. You put a property on the market, I inquire about availability, you don't reply.
M · 25 August 2021 · Penny and Sinclair Oxford
Agent replied · 24 August 2024
Dear FTW25, Thank you for bringing this to our attention. We are sorry to learn this has been your experience and we would be delighted to assist with your enquiry. Please contact Roseanna Horn, Marketing & Operations Manager, rose.horn@pennyandsinclair.co.uk directly with details of your enquiry so we can resolve this. We hope to hear from you soon. Kind regards, P&S.
★★★★★ 5/5
GoogleVery helpful with finding and securing a property, on the whole very responsive too. Chelsea was a great help throughout!PositiveResponsiveness, Quality, Professionalism
Louis · 25 August 2021 · Penny and Sinclair Oxford
Agent replied
Thank you very much for taking the time to leave feedback and in particular for letting us know the great service your received from Chelsea. With best wishes, P&S
★★★★★ 5/5
GoogleHad a very nice stay for a week in their Folly bridge Airbnb. The place had everything that I needed and was clean and homey.PositiveResponsiveness, Quality
Jeleen · 25 August 2021 · Penny and Sinclair Oxford
Agent replied
Thank you very much for this great review, we really appreciate your feedback
★★★★★ 5/5
GoogleWill S was fantastic in supporting the buying process of a property - he was always prompt in getting back to me and polite and professional in communication. I will definitely seek his support again in the future.PositiveResponsiveness, Quality, Professionalism
David · 25 August 2021 · Penny and Sinclair Oxford
Agent replied
Thank you for your feedback and the five star review. We really appreciate you taking the time to share your comments and experience with Penny & Sinclair.
★★★★★ 5/5
GoogleBoth Rebecca Falcini and Helen Lidgard of Penny and Sinclair have put a great deal of hard work into sorting out the mess the outgoing tenants left behind and organising the new let with a group of postgrads coming from all over Europe. Thank you Rebecca and Helen.PositiveResponsiveness, Quality, Professionalism, Value
Sheila · 25 August 2021 · Penny and Sinclair Oxford
Agent replied
Dear Ms Lyons, Thank you for your positive comments. We will make sure these are passed back to Rebecca & Helen. With best wishes, P&S.
★★★★★ 5/5
GoogleExcellent service provided by Katherine Yates and team. Very prompt in dealing with all enquiries and as such we highly recommend this organisation to those who wish to rent out their properties. Many thanks to you all.PositiveResponsiveness, Quality, Professionalism, Value
Anushka · 25 August 2021 · Penny and Sinclair Oxford
Agent replied
Dear Ms Swannell, Thank you for taking the time to leave such a positive review. We will make sure that Katherine and her team are made aware of your comments. Thank you again, Best wishes, P&S
★★★★★ 5/5
GoogleWhen one goes into the P & C office, your are always met by friendly and helpful staff. Communication with the letting team is quick and easy so that any queries or problems are promtly dealt with. I also appreciate being able to have the chance to talk to staff for sugesstions for my property. They are also perfectly happy to do the odd chore like a meter reading.PositiveProfessionalism
Helge · 25 August 2021 · Penny and Sinclair Oxford
Agent replied
Thank you very much for this great feedback and five star review, it is really appreciated.
★★★★★ 5/5
GoogleI use Penny & Sinclair to manage a rental property and they have been fantastic. Extremely professional and often going beyond the lengths that an ordinary estate agent would bother to do. Highly recommended!PositiveResponsiveness, Quality, Professionalism, Value
Douglas · 25 August 2021 · Penny and Sinclair Oxford
Agent replied · 29 July 2023
Thank you very much for this review and taking the time to share your feedback.
★★★★★ 5/5
GoogleI rented a short let through Penny & Sinclair for two weeks, and found the team to be very responsive and helpful. The property itself was beautifully kept and well-situated, and I'm sure others would enjoy staying through them as I did.PositiveResponsiveness, Professionalism
Miranda · 25 August 2021 · Penny and Sinclair Oxford
Agent replied
Thank you very much for leaving such positive feedback for our short let team. We hope to be of service to you in the future. With best wishes P&S
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