Trusted Agent profile · Oxfordshire

Penny and Sinclair reviews in Oxford and Summertown

4.6

★★★★★ Excellent

467 reviews across 2 offices and 2 platforms

www.pennyandsinclair.co.uk

Penny and Sinclair has two offices, in Oxford and Summertown (Oxfordshire). Together they have 467 reviews on two platforms, rated 4.6 out of 5 overall.

Google logo

4.7 / 5

425

Reviews on Google

All 2 offices

Facebook logo

4.3 / 5

42

Reviews on Facebook

All 2 offices

Reviews may appear on more than one platform.

Our offices

Penny and Sinclair's two offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Penny and Sinclair, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Penny and Sinclair office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I have used the lettings team at Penny & Sinclair at St Clements for approximately 15 years. They have always been extremely helpful and professional throughout that time. However, I have to make particular mention of Rebecca Falcini who has gone over and above over the last few months in finding my new tenants and doing all the necessary checks and paperwork. Consummately professional and a delight to deal with.PositiveResponsiveness, Quality, Professionalism, Value

Fiona · 20 June 2022 · Penny and Sinclair Oxford

Agent replied · 19 June 2024

Thank you for this wonderful feedback and 5 star review. We are so pleased you have been happy with our service and thank you for choosing to work with Penny & Sinclair year after year!

5/5

Google

Finding a property in Oxford is hard. Finding a property in Oxford from the EU without being able to travel due to COVID19 and a few months after Brexit is... well, you know. Fortunately, we had Penny&Sinclair, namely Nicola, on our side who was extremely patient and supportive with all the small and big challenges on our way. At one point, it was only due to Nicolas outstanding engagement that we have the property now. So, all in all, thank you so much for your amazing job and a full recommendation from my side.PositiveResponsiveness, Professionalism

Jannis · 20 June 2022 · Penny and Sinclair Oxford

Agent replied · 19 June 2024

Thank you very much for this wonderful review, we are so pleased you have been happy with our service. Thank you for taking the time to share your feedback.

5/5

Google

Finding a good place to live in Oxford when you live overseas is a very complicated task. Fortunately, I was guided in all the process by Katherine from Penny and Sinclair. She was always very attentive to our questions and professional in her recommendations. We were looking for a pet-friendly property, so finding a property was even harder. As I said, you can trust them, you can rely on them, and above all, you can work with them without any worries about their commitment and dedication. Absolutely recommended. Five stars.PositiveResponsiveness, Quality, Professionalism, Value

Miguel · 20 June 2022 · Penny and Sinclair Oxford

Agent replied · 19 June 2024

Thank you very much for this 5 star review and taking the time to share your positive experience and feedback with us.

5/5

Google

All the staff at Penny & Sinclair that I have encountered have been very responsive and helpful from the start of my property search till the end of my tenancy. They swiftly responded and took appropriate action whenever I informed them of any issue. All along I am happy with their service and they were very helpful & reasonable in the end-of-tenancy arrangement. Highly recommended.PositiveResponsiveness, Professionalism

Fay · 20 June 2022 · Penny and Sinclair Oxford

Agent replied · 19 June 2024

Thank you very much for your feedback and 5 star review. We are really pleased you have been so happy with our service.

5/5

Google

Penny & Sinclair contradict all the stereotypes you hear about estate agents. I felt at all times that I was dealing with perfect gentlemen . They were at all times utterly polite, helpful, considerate and efficient - and a pleasure to deal with. They sold my house within 12 weeks of contacting them. Nothing was too much trouble for them - including frantic calls outside of working hours and providing advice on things that were not strictly part of the sale process. I would highly recommend Penny & Sinclair to anyone considering buying or selling their house and would 100% definitely use them again.PositiveResponsiveness, Quality, Professionalism, Value

Sabita · 20 June 2022 · Penny and Sinclair Oxford

Agent replied · 19 June 2024

Thank you so much for this wonderful review. We really appreciate your feedback and pleased to see that you have been happy with the service you have received from our Oxford city office.

5/5

Google

Great service

Melissa · 17 June 2022 · Penny and Sinclair Summertown

Agent replied

Thank you for this five star review, we really appreciate you to taking the time to share your feedback.

5/5

Google

Used this agency to book short stay apartment in Summertown. Terrific apartment. Great communication.

Triciarob56 · 17 June 2022 · Penny and Sinclair Summertown

Agent replied

Thank you for this five star review, we are really pleased you have been happy with the service and accommodation.

5/5

Google

Liana is a very friendly and professional property agent who has always been on hand to help with any queries during my tenancy. Excellent all round.

Chris · 14 March 2022 · Penny and Sinclair Summertown

Agent replied

Thank you for your feedback and taking the time to share your positive comments. We really appreciate it.

5/5

Google

Liana is an excellent property manager whom we've dealt with for several months. She is very responsive, friendly, and highly efficient. Very highly recommended!

John · 14 March 2022 · Penny and Sinclair Summertown

Agent replied

Thank you for taking the time to share your feedback and for this wonderful review. We really appreciate your 5 star review.

5/5

Google

Amy and team provided outstanding, kind, courteous and professional service getting us into our first home in the UK in over two decades: no small feat. Every query was dealt with in a timely manner, and effort was made to make our major transition as stress free as possible.

Simon · 14 March 2022 · Penny and Sinclair Summertown

Agent replied

Thank you for this great review. We are really pleased you are happy with the service you have received. Thank you for taking the time to share your feedback.

1/5

Google

Rating only, no written review.

Maxime · 11 December 2021 · Penny and Sinclair Summertown

Agent replied · 10 December 2024

Dear Mr Mazzone, We are very disappointed to see your low rating review. We would be grateful to have the opportunity to hear your feedback on any problems you encountered so we can rectify any issues. Please could you contact Lizanne Simmons on 01865 318013 to discuss this further - we would be very pleased to hear from you. Kind regards, P&S.

5/5

Google

A real pleasure to sell our home through Penny and Sinclair. A big thank you to James, Kate and the team for their excellent professionalism, and a special thank you to Deborah for all her brilliant work managing the viewings.PositiveResponsiveness, Quality, Professionalism

JohnC · 11 December 2021 · Penny and Sinclair Summertown

Agent replied · 10 December 2024

Many thanks for your feedback and fantastic review.

5/5

Google

Penny and Sinclair have been fantastic during the whole process of finding our new flat. Special thanks to Rebecca who was brilliant at organising viewings for us around work and always replied quickly to any of our questions. We are very happy in our new flat and really want to thank her for all her help.

K · 14 October 2021 · Penny and Sinclair Oxford

Agent replied · 29 July 2023

Thank you very much for this 5 star review. We really appreciate you taking the time to share your feedback and review the company.

1/5

Google

They charge students very heavily for properties that are not even worth half the price. Total rip-off. Students should avoid.

Henry · 14 September 2021 · Penny and Sinclair Summertown

4/5

Google

Great short lets in oxford

Philippe · 26 August 2021 · Penny and Sinclair Summertown

Agent replied

Thank you for your review

1/5

Google

Interesting business model. You put a property on the market, I inquire about availability, you don't reply.

M · 25 August 2021 · Penny and Sinclair Oxford

Agent replied · 24 August 2024

Dear FTW25, Thank you for bringing this to our attention. We are sorry to learn this has been your experience and we would be delighted to assist with your enquiry. Please contact Roseanna Horn, Marketing & Operations Manager, rose.horn@pennyandsinclair.co.uk directly with details of your enquiry so we can resolve this. We hope to hear from you soon. Kind regards, P&S.

5/5

Google

Very helpful with finding and securing a property, on the whole very responsive too. Chelsea was a great help throughout!PositiveResponsiveness, Quality, Professionalism

Louis · 25 August 2021 · Penny and Sinclair Oxford

Agent replied

Thank you very much for taking the time to leave feedback and in particular for letting us know the great service your received from Chelsea. With best wishes, P&S

5/5

Google

Had a very nice stay for a week in their Folly bridge Airbnb. The place had everything that I needed and was clean and homey.PositiveResponsiveness, Quality

Jeleen · 25 August 2021 · Penny and Sinclair Oxford

Agent replied

Thank you very much for this great review, we really appreciate your feedback

5/5

Google

Will S was fantastic in supporting the buying process of a property - he was always prompt in getting back to me and polite and professional in communication. I will definitely seek his support again in the future.PositiveResponsiveness, Quality, Professionalism

David · 25 August 2021 · Penny and Sinclair Oxford

Agent replied

Thank you for your feedback and the five star review. We really appreciate you taking the time to share your comments and experience with Penny & Sinclair.

5/5

Google

Both Rebecca Falcini and Helen Lidgard of Penny and Sinclair have put a great deal of hard work into sorting out the mess the outgoing tenants left behind and organising the new let with a group of postgrads coming from all over Europe. Thank you Rebecca and Helen.PositiveResponsiveness, Quality, Professionalism, Value

Sheila · 25 August 2021 · Penny and Sinclair Oxford

Agent replied

Dear Ms Lyons, Thank you for your positive comments. We will make sure these are passed back to Rebecca & Helen. With best wishes, P&S.

5/5

Google

Excellent service provided by Katherine Yates and team. Very prompt in dealing with all enquiries and as such we highly recommend this organisation to those who wish to rent out their properties. Many thanks to you all.PositiveResponsiveness, Quality, Professionalism, Value

Anushka · 25 August 2021 · Penny and Sinclair Oxford

Agent replied

Dear Ms Swannell, Thank you for taking the time to leave such a positive review. We will make sure that Katherine and her team are made aware of your comments. Thank you again, Best wishes, P&S

5/5

Google

When one goes into the P & C office, your are always met by friendly and helpful staff. Communication with the letting team is quick and easy so that any queries or problems are promtly dealt with. I also appreciate being able to have the chance to talk to staff for sugesstions for my property. They are also perfectly happy to do the odd chore like a meter reading.PositiveProfessionalism

Helge · 25 August 2021 · Penny and Sinclair Oxford

Agent replied

Thank you very much for this great feedback and five star review, it is really appreciated.

5/5

Google

I use Penny & Sinclair to manage a rental property and they have been fantastic. Extremely professional and often going beyond the lengths that an ordinary estate agent would bother to do. Highly recommended!PositiveResponsiveness, Quality, Professionalism, Value

Douglas · 25 August 2021 · Penny and Sinclair Oxford

Agent replied · 29 July 2023

Thank you very much for this review and taking the time to share your feedback.

5/5

Google

I rented a short let through Penny & Sinclair for two weeks, and found the team to be very responsive and helpful. The property itself was beautifully kept and well-situated, and I'm sure others would enjoy staying through them as I did.PositiveResponsiveness, Professionalism

Miranda · 25 August 2021 · Penny and Sinclair Oxford

Agent replied

Thank you very much for leaving such positive feedback for our short let team. We hope to be of service to you in the future. With best wishes P&S

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Penny and Sinclair

How many reviews does Penny and Sinclair have?

Penny and Sinclair has 467 reviews across its two offices, rated 4.6 out of 5 overall: 425 on Google, 42 on Facebook.

Which Penny and Sinclair office has the most reviews?

Oxford has the most, with 286 reviews rated 4.6 out of 5, followed by Summertown with 181.

Where are the Penny and Sinclair offices?

The two Penny and Sinclair offices, by town:

  • Oxford: 1-4 The Plain St Clements, Oxford, Oxfordshire, OX4 1AS
  • Summertown: 256 Banbury Road, Summertown, Oxfordshire, OX2 7DE
Has Penny and Sinclair won any awards?

Yes. In The Trusted Agent 2026 awards: Penny and Sinclair, Oxford won Trusted Agent.

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