Trusted Agent profile · Oxfordshire
★★★★★
467 reviews across 2 offices and 2 platforms
Penny and Sinclair has two offices, in Oxford and Summertown (Oxfordshire). Together they have 467 reviews on two platforms, rated 4.6 out of 5 overall.
425
Reviews on Google
All 2 offices
42
Reviews on Facebook
All 2 offices
Penny and Sinclair's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Penny and Sinclair, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleAppreciative of Sophie's patience, professionalism and effectiveness in seeing through my property sale.
Thank you for this five star review and taking the time to share your feedback. It has been a pleasure to work with you.
5/5
GoogleExcellent help during letting of our Waterways apartment and now it’s sale. Very impressed with the professionalism always on view, ever since the start when Wendy Sinclair launched with James Penny back in 2009! On to the next sales,,
Thank you very much for taking the time to share the feedback of your experience with Penny & Sinclair. We really appreciate your review and pleased you have been happy with our service.
5/5
GoogleWe were very impressed by Sean's service in connection with the sale of our house in North Oxford. We had intended to invite 4 of the best-known Agents to value the house but Sean at Penny and Sinclair was the first to come and we were so impressed by his knowledge of the market that we cancelled the others. We agreed a sale quite quickly and during the usual formalities prior to exchange of contracts and completion he was readily available to answer questions and chase solicitors when necessary. Guy Faber
Thank you for this excellent review, we are really pleased you have been happy with the service you have received and we really appreciate you taking the time to share your feedback.
5/5
GoogleEverything was perfect. Thanks!
Very many thanks for this wonderful review. We really appreciate you taking the time to share your feedback with us.
5/5
GoogleThey are very professional and quick. I highly recommend it.
Thank you so much for this excellent review. We really appreciate you taking the time to share your feedback.
5/5
GoogleNicola was excellent in helping us sort out our house rental. Information was accurate, no surprises, speedy process and she patiently answered all our questions. Thank you for your help, much appreciated!
Thank you for the five star review, we really appreciate your feedback and we are really pleased you have been happy with the service you received.
5/5
GoogleWe had a truly pleasant and rewarding experience with Penny & Sinclair. We were looked after primarily by Rebecca Falcini. She was so attentive throughout the whole process and made everything simple and enjoyable!
Thank you for the five star review and sharing your feedback. We are really pleased you have been happy with the service you received.
5/5
GoogleI am a new tenant in Oxford. Nicola replied promptly to answer my questions and helped me tremendously throughout the process to secure tenancy. Also, Helen helped me promptly and professionally with the inventory check. Overall, I am very satisfied with P&S.
Thank you for this great review and taking the time to share your feedback, we really appreciate it.
3/5
GoogleWe decided to rent a property managed by Penny and Sinclair in February 2021 - the initial process was all professional and well managed, as was the move-in and key collection. In general, the agents were hands-off and rarely made any contact with us. When we raised issues about the mildew/damp present in the property when we arrived (it was taken unseen), this was handled well and some remedial work was carried out. Likewise, when we requested some items to be removed this was also facilitated. Our move out was also arranged smoothly - with new tenants being secured quickly. The sad part, however, is that in relation to our deposit and after moving out the friendly communication entirely ceased. Our response to the inventory was not acknowledged and decisions about the deposit were made by the landlady and agent without any consultation on our part. In the end, £150 was deducted for cleaning a number of minor issues in a copy-paste email that ignored our previous communications. Quoting from the independent clerk, the defects included "tiny pieces" and dust seen on the carpets in the hallway and bedroom and a number of "wipeable marks" on the wardrobe and kitchen draws/shelves as well as some scale left on the shower and sink. We made an enquiry immediately in response to the quote to ask for more information: "The property is in a generally very clean condition and we explained that it needed a minimal vacuum and some surfaces to be wiped. We offered some fair apportionment of the clean with the landlady because a full clean would count as betterment." Eventually we received a quasi-legalistic email wrongly (and, unlawfully) claiming that "we ask our tenants to ensure that the property is professionally cleaned." This, of course, would be an illegal charge under the Tenant Fees Act. In fact the move-out document also wrongly stated that because of Covid-19 a professional clean was required (albeit elsewhere, different wording was used): "During the current COVID-19 outbreak you are required to ensure a professional clean is conducted at the end of your tenancy". Initially, nobody was prepared to talk to us over the phone. When we did manage to talk to the agent about the quote and what services would be included in the clean the agent was rude and derisive: she talked over me, laughed at me as I was trying to explain what it was we were concerned about and her comments were condescending and grossly exaggerated the (un)cleanliness of the property. The agent stated that the carpets were "some of the worst she had ever seen" and termed them "horrendous". When I pointed out this was both very rude, inaccurate and an exaggeration she conceded that her comments were exaggerated and apologised for the rudeness - an apology that was accepted. At no point did we deny the need for further cleaning (see initial comment above). All that was asked was that the clean would not go beyond the minor defects highlighted in the report and/or that if the landlady wished to have the whole property cleaned, that the cost would be apportioned fairly to reflect its generally clean status. In the end, it was explained that the cleaning had already been carried out and that it was supposedly limited to the defects mentioned on the report. All that unpleasantness because of their failure to listen. We never objected to having a deduction made from the deposit and would likely have agreed to the charges at the outset - we just wanted the agency to treat us respectfully, include us in the decision making and communicate with us. We requested the repayment of overpaid rent - something that was never mentioned by the agents (although it is possible they may have eventually notified us) - and received the funds promptly and in our account around ten days after the end of the tenancy.
Thank you for taking the time to share your feedback and I am very sorry you have not been completely satisfied with the service from Penny & Sinclair. I am course pleased to read that the check in and property management you received whilst living in the apartment was efficient and satisfactory. I have reviewed the notes made last year following your check out and the deductions were made following recommendations on the inventory carried out by a third party inventory clerk. This included carpet cleaning and additional cleaning throughout the property. The bulk of the £150 deducted I can see would have been to cover the carpet cleaning of which you were provided with photos to explain why this was required and I understand in addition to this a member of staff explained that there was the option to dispute the decision with TDS. I am sorry you felt you were treated unfairly and not listened to. The return of your remaining deposit was returned under TDS guidelines and the additional rent within 11 days of the end of your tenancy. We pride ourselves on our customer service and take all your comments on board. If you would prefer to discuss this further I would be more than happy to talk with you. Please call 01865 318013 or email lizanne@pennyandsinclair.co.uk
5/5
GoogleI had a very nice experience renting from Penny & Sinclair and Ms. Guy. She is kind, helpful, prompt and was always available when I needed anything. She was a delight to work with, and I highly recommend her and this brokerage to anyone.
Thank you for this excellent review, we are really pleased you are happy with the service you receive and really appreciate you sharing your feedback.
5/5
GoogleI have had an excellent experience with Penny & Sinclair. I recently rented a property through Penny & Sinclair and had an excellent experience. Rebecca Falcini has been incredibly helpful and responsive. She has made the whole process very smooth and a pleasure from the start. Highly recommended and thank you Rebecca.
Thank you so much for this 5 star review. We really appreciate your feedback and taking the time to share your experience.
5/5
GoogleWe worked with Penny and Sinclair for a short-term let. The women at P & S were responsive and professional. They accommodated a Sunday check-in for us, and helped facilitate a modification to the lease agreement we requested due to possible international travel restrictions. We would be very happy to work with Penny and Sinclair again!
Thank you very much for taking the time to share your feedback and this wonderful review. We are so pleased you have been happy with the service you have received.
5/5
GooglePenny & Sinclair have been extremely helpful in helping me find suitable short lets for our overseas visitors, and most importantly, our visitors have been very happy with their accommodation. I will definitely use Penny & Sinclair again and highly recommend them.
Thank you very much for this excellent review. We really appreciate you sharing your feedback and we are so pleased you have been happy with the service.
5/5
GoogleNicola and CIndy at Penny & Sinclair have been amazing! They responded really quickly to my needs, gave great advice on tenants. Have been professional, extremely fast and super efficient. Absolutely brilliant. Best letting agency in Oxford.
Thank you very much for this excellent review. Apologies our reply has been delayed. We really appreciate your comments and you spending the time to share your experience.
5/5
GoogleThe staff at Penny and Sinclair are excellent . Georgia and her team are always pleasant ,helpful, responsive and efficient . They manage our property as a short let very successfully and are completely trustworthy .We are happy to recommend their highly professional service .
Thank you for your review and feedback. We are really pleased you are happy with the service you are receiving.
5/5
GoogleWe worked with P&S to plan a visit to Oxford, and they were fantastic. They helped us find a suitable place, helped us throughout the booking and checking in process, and then even helped us when we inadvertently took a key with us, explaining how to mail it back to them. We would not hesitate to recommend working with them on short-term rentals.
Many thanks for this five star rating and we are so pleased you were happy with the service you received. Thank you for taking the time to share your feedback.
5/5
GoogleThe short lets team at Penny & Sinclair have been excellent to deal with. They have been very responsive and clear in their communication, and have helped advise me on several matters as a first-time landlord, making the set-up and running of the letting process very smooth and pain-free. Highly recommended.
Thank you for this five start review. We really appreciate you taking the time to share your feedback.
5/5
GoogleAs a landlord with P&S they have been unfailingly helpful and efficient. It is difficult to fault them and their staff. They have been prompt and adept at finding excellent tenants. They communicate regularly and concisely, and I rely on them for almost everything. They are always available and come up with solutions for the inevitable problems, often at short notice. I feel they have a depth of experience in the short-term market which is really useful. Great job all round.
Very many thanks for this excellent review. We appreciate you taking the time to share you feedback and thoughts.
5/5
GooglePenny & Sinclair have been wonderful in their great suggestions and recommendations and overall helps in so many ways to make our visits to Oxford just lovely! They were recommended to us by a friend who often comes. We also recommended them to others coming for a visit too. Definitely using their services yet again on another visit!
Thank you very much for this five star review. we really appreciate you taking the time to share your feedback.
5/5
GooglePenny & Sinclair arranged a series of short lets over a number of months when my mother stayed for a long visit. The flat they provided has been lovely and exactly as described. The various staff we have been contact with were tremendously helpful and courteous and quick to solve any issues we ran into. All in all, a surprisingly good experience. Highly recommended.
Thank you very much for this great review and for taking the time to share your feedback. We are really pleased you have been happy with the service you have received.
5/5
GooglePenny & Sinclair were great - always very responsive from the first point of contact, with precise and accurate follow-ups and always helpful. Highly recommend!
Thank you so much for this excellent review. We really appreciate you taking the time to share your feedback with us.
5/5
GooglePenny & Sinclair have provided an impeccable service - committed, responsive, very efficient, and prepared to go the extra mile to provide a personalised service. I cannot fault any of my interactions with Sophie Kaylor and Deborah. I will have no hesitation in using them in the future.
Thank you so much for your wonderful review. We really appreciate your feedback and the five star rating.
5/5
GoogleLucy, Amy & Chelsea were superb in both of our rentals through Penny & Sinclair. Super professional, impeccable customer service and amazing attention to detail left us feeling looked after and in good hands. The team at Penny & Sinclair are ultra personable and we are grateful for their responsive help in ensuring a perfect fit for our needs and keeping the processes simple. Highly recommended.
Thank you for this wonderful feedback and taking the time to write this 5 star review. We really appreciate it. Many thanks
5/5
GoogleI had an excellent experience, as always, with Penny & Sinclair: the apartment was well-situated, clean, and Emma and Georgia always responded promptly to any issues. I would certainly let from them again!PositiveResponsiveness, Professionalism, Value
Thank you for this excellent review and awarding us 5 stars. We really appreciate your feedback and taking the time to write your review.
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Penny and Sinclair has 467 reviews across its two offices, rated 4.6 out of 5 overall: 425 on Google, 42 on Facebook.
Oxford has the most, with 286 reviews rated 4.6 out of 5, followed by Summertown with 181.
The two Penny and Sinclair offices, by town:
Yes. In The Trusted Agent 2026 awards: Penny and Sinclair, Oxford won Trusted Agent.
