Trusted Agent profile
★★★★★
572 reviews across 6 offices and 3 platforms
Pearsons has six offices, in Southampton (two offices), Romsey, Fareham, Havant and Bishops Waltham. Together they have 572 reviews on three platforms, rated 4.5 out of 5 overall.
557
Reviews on Google
All 6 offices
4
Reviews on Facebook
All 6 offices
11
Reviews on Trustpilot
Business-wide
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Pearsons's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThe welcome was lovely as was the place and the food. Absolutely loved it and would definitely visit again.
Thanks for your review Debbs. We are a firm of estate agents so a little baffled by the praise for our food. Best wishes
5/5
GoogleGreat service from all the guys here, especially Jake in the lettings department. Made everything smoother than we could have imagined
Many thanks for the review Jack, best wishes for the future from Pearsons Lettings Team
5/5
GoogleWe had a very smooth transaction with Pearsons who are definitely leaders in the market. Would highly recommend
Hello Lavina, many thanks for your kind review and recommendation, we are delighted you are pleased with your transaction with Pearsons. Best wishes from Jeremy and the team at Fareham office
1/5
GoogleIt is with great shame I'm having to write this review. My wife and I booked a viewing with them and we were told we could arrive early if we wanted to, which we did. The door was open but no one came out, however, could hear someone talking inside and when I shouted through the open front door, a gentleman popped his head around whilst on the phone and indicated he will be a couple of minutes. We waited for 15 minutes and then decided we were not going to wait any longer to view the property out of principle and disrespect which we felt was shown to us. Whilst driving away, which he could see, he ended the call and came out to commence the viewing, which we declined. What worried me was that the vendors front door was left open and we could hear everything the estate agent was saying on the phone. If I was the vendor, I wouldn't have been too pleased to have my front door open to the world for over 15 minutes. Also, the estate agent didn't have any respect for the privacy of the person on the other end of the phone - this is worrying, especially if they are discussing personal details. There was no respect or courtesy shown and it is not something people should accept. Granted, the viewing was booked for 2.30, but why phone to say we could turn up early if the estate agent wasn't in a position to show us around? Customer service training is needed for the gentleman who showed us around and also data protection and protecting client privacy issues need to be addressed. One of the worst customer service experience from an estate agent I have ever received. It is my belief a great disservice was done to the vendor of this property by the agents instructed to sell on their behalf.
We very much appreciate customer’s feedback and we are sorry you were unhappy with our customer service on this occasion. As you mentioned, our representative did leave a message on your answer phone to advise you that he had arrived at the property 15 minutes earlier than the booked appointment and, if you were in the vicinity, he would be happy for you to arrive earlier than the scheduled time, if that suited you. Our representative was then contacted on his telephone by a client, prior to your arrival and he therefore indicated as you arrived that he would be with you in a few minutes. Unfortunately the call was more involved than he expected and he wasn’t able to invite you into the house until precisely 2.30 pm, which was the original appointment time. Naturally, this call would not have been accepted if you had already arrived at the property. He was unaware that you had picked up the message and would be attending ahead of your scheduled appointment. He did not want to be discourteous by closing the door as you had already arrived, however as he was standing in the house, the security of the property was not compromised. During the telephone conversation no personal or private information was discussed. We fully accept that you were kept waiting, for which we apologise.
3/5
GoogleRating only, no written review.
Hi Ashley, many thanks for leaving us a review. Best wishes from the Romsey Team
5/5
GoogleRating only, no written review.
Many thanks for your rating which is appreciated. Best wishes from Pearsons team in Romsey
5/5
GoogleRating only, no written review.
Hi Daniel, many thanks for your five star review. Best wishes from the team at Pearsons in West End
2/5
GoogleRating only, no written review.
Thanks for leaving us a rating. We would like to understand why you rated us as you did. Contact us at westend@pearsons.com Best wishes from Pearsons in West End
5/5
GoogleProfessional help and advice
Hello Gill, many thanks for your five star review. We are delighted you are happy with our service. Best wishes from the Pearsons Team at West End office
5/5
GoogleVery friendly and helpful staff.
Thank you Mr Brown for your 5 star review and positive comments about our staff, best wishes from Pearsons in Havant
1/5
GoogleNot very nice people, seem very unhelpful unless they are making money out of you
We are disappointed to read your review. We would like to understand more about the reasons behind your comments, if you could contact us by email havant@pearsons.com or call the office, it would be appreciated
5/5
GoogleRating only, no written review.
Thank you for your kind 5 star review and best wishes from the Pearsons team in Bishops Waltham
5/5
GoogleSuper friendly staff that go out of their way to give you a personal service.
Thank you for your review and best wishes from the Pearsons Team in Bishops Waltham
5/5
GoogleRating only, no written review.
Many thanks for your review
1/5
GoogleRating only, no written review.
Sorry to see your rating, if there is anything we can do to address this please get in touch. Regards Pearsons
1/5
GoogleWould not even give 1 star.. communication with this agency is so slow. The staff are rude. Would not recommend this agency for a buyer or seller. Now dealing with morris dibben.they are so much better with there service. Reading other reviews sounds like we are not the only ones.
Thank you for your review and taking the trouble to feedback. We are obviously disappointed to read your comments and expect to provide a five star service. If you would like to discuss your comments further please contact Gina Matthews on 023 8023 3288 or email her at southampton@pearsons.com
1/5
GoogleNot the best service. Abysmal on completion day. Couldn't even get out of their chair to give me the keys. Moving home is supposed to be one of the most glorious days in a persons life - certainly showed they don't give a personal service! No handover, no welcoming card, nothing. (2018)
Thank you for review. We are sorry to learn of your disappointment. However we have checked our records and can find no corresponding transaction in 2019. Contrary to the comments made our standard completions procedure address all of the suggested failings and many more above the industry norm. In light of this we would be very keen to investigate this matter further as this falls well beneath the service that we provide. In the first instance please contact ginamatthews@pearsons.com
1/5
GoogleI found them frustrating to deal with. I phoned up a week ago to enquire about a house for sale on their website. I was told that it had been taken off the market by the seller. As it was still on their website a few days later, I sent an online enquiry about it and they did not respond. Then I called them the next day, and they said that it had just been sold, 1 hour ago!!!! So they probably missed out on a better price for the seller, as I was a serious buyer, and they let it slip that it went for below the asking price.
Thank you for your review and taking the trouble to feedback. We are obviously disappointed to read your comments and expect to provide a five star service. If you would like to discuss your comments further please contact Gina Matthews on 023 8023 3288 or email her at southampton@pearsons.com
3/5
GoogleTypical estate agent, nothing out of the ordinary.
Thanks for taking the time to give us a review. We aim to offer a great agency service. Best wishes from Pearsons in Fareham
5/5
GoogleI would like to give a big thanks to all the staff at Pearsons, from start to finish they have been professional, trustworthy and have made the whole journey a stress-free process. Luke in particular, is a brilliant ambassador to the company, providing excellent advice which in turn achieved a sale price I was extremely happy with. I would certainly use Pearsons to buy and sell in the near or distant future.
Thank you for you kind review Mr Ward and we are delighted you are pleased with our services and hope to be able to assist you again in the future. Best wishes from Pearsons Fareham
5/5
GoogleJeremy and his team promised us so much on our initial meeting, Pearsons Fareham delivered every word that was said. We were given regular updates on viewings then when we sold weekly updates from Lisa on the chain progress. Everyone in the office were so helpful, always got back to us and nothing was too much bother. Amazing service which you don't see often these days. A big thank you Jeremy and your wonderful team in Fareham. Neil & Maria Richardson.
Thank you for your review Mr & Mrs Richardson, we are delighted you are happy with our valuation, appraisal, marketing and sales progression services and wish you all the best for the future from Pearsons Fareham
5/5
FacebookDebbie, Lynn & Polly are a refreshing and unique team. Warm,welcoming and efficient with a thoroughly professional and knowledgeable approach both within their industry and with their clients. Having marketed my property accurately and kept me informed of every interest Debbie, Lynn and Polly acheived offers within a short space of time. We are now progressing effortlessly through the sale process and I look forward to a smooth completion. I have sold 9 homes over the years in various parts of the country and this has been, by far, the most enjoyable and professional experience I have had in 35 years . Keep up the good work Team Pearsons!!
4/5
GoogleRating only, no written review.
Many thanks for taking the time to provide a review from the team at Havant office
4/5
GoogleRating only, no written review.
Many thanks for your kind review from the Team at Pearsons Havant
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Southampton (58 London Road) has the most, with 207 reviews rated 4.3 out of 5, followed by Romsey with 135.
The six Pearsons offices, by town:
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