Payne Associates reviews in Coventry

★★★★★ 5/5

Google

The property was first rented, then sold through Paynes. Both processes were handled professionally and with the minimum of stress to us. All of the associates that we dealt with made everything proceed smoothly and kept us informed of developments. Thank you especially to Daniel Little, Danielle Hartshorne and Liz Wilson-King

A · 26 March 2019 · Payne Associates Coventry (165 Daventry Rd)

★★★★★ 5/5

Google

Stress free rental of my property, and then a stress free sale. Rating as 5 stars because I was living out of the country and always felt like they had everything perfectly managed.

A · 26 March 2019 · Payne Associates Coventry (165 Daventry Rd)

★★★★★ 5/5

Google

Just sold my property on Daventry Road with the help of Payne Associates. The process was smooth and slick, sold twice within a week of being advertised and managed to achieve a higher price. The process was painless and the staff kept me informed along the way. Everything was as described and they delivered for me. I would highly recommend Payne Associates 5 star *****

A · 26 March 2019 · Payne Associates Coventry (165 Daventry Rd)

★★★★★ 4/5

Google

Rating only, no written review.

Jeff · 17 September 2018 · Payne Associates Coventry (312 Walsgrave Road)

★★★★★ 5/5

Google

Payne Associates handled the purchase of our property. Their service was outstanding and they even recommended a solicitor for our purchase!

Alec · 17 September 2018 · Payne Associates Coventry (312 Walsgrave Road)

★★★★★ 5/5

Google

We can't speak highly enough of the service we received. We don't live in Coventry and the whole sale was managed by Payne's who went far above and beyond the call of duty.

Gary · 17 September 2018 · Payne Associates Coventry (221 Albany Rd)

★★★★★ 5/5

Google

Communication was excellent and calls were always returned. The sales negotiators went the extra mile to find out why delays were happening.

Ali · 17 September 2018 · Payne Associates Coventry (221 Albany Rd)

★★★★★ 1/5

Google

not very helpful , only interested to get your money

Christian · 17 September 2018 · Payne Associates Coventry (165 Daventry Rd)

★★★★★ 5/5

Google

Payne sold our house and I found them to be professional and friendly. Particular thanks to Liz Emery who went the extra mile for us and was always on hand to offer advice and encourage us!

Juliette · 17 September 2018 · Payne Associates Coventry (165 Daventry Rd)

★★★★★ 5/5

Google

Very helpful and informative estate agents. Communicated with us a lot whilst we were searching for houses.

Laura · 17 September 2018 · Payne Associates Coventry (165 Daventry Rd)

★★★★★ 5/5

Google

Empathetic and understanding, I felt valued as a vendor whereas other agents seem to treat only the buyer as the customer, the vendor is a customer too, and may not always be right, but sometimes is!

Chris · 17 September 2018 · Payne Associates Coventry (165 Daventry Rd)

★★★★★ 2/5

Google

They didn't notify us that they already had an application going ahead for a property when we viewed it. They then chased us for feedback on the property when we had already emailed them and asked them to start the tenancy application. They then took a day to get back and say the property was already taken.The person who showed us the property was friendly.

Benjamin · 25 June 2018 · Payne Associates Coventry (165 Daventry Rd)

★★★★★ 5/5

Google

I viewed several properties for sale with Payne Daventry Road. They were always helpful and on time for the viewings. All people I spoke to were knowledgeable of the local area. I was also impressed with the proactive way they contacted me as a prospective buyer with news of new properties on the market. If I were to sell a property in Coventry Payne would be top of my list based on my experience.

Dan · 25 June 2018 · Payne Associates Coventry (165 Daventry Rd)

★★★★★ 1/5

Google

I've been very disappointed with the level of customer service we have had from Payne. We were looking for a three bedroom property and had some time limits on when we had to move in by. We found and viewed a property which was listed for £850 per month. We were interested in applying but wanted a speedy application. To aid this, we offered an additional £50 per month on top of the rent on the agreement that Payne would give us a response by a certain date. Payne delayed in acknowledging our offer until it was too late. They then responded and told us that our application for the house was being taken further. and did not mention anything about the price. We were contacted the following Monday when we were due to pay the agent fees and provide identification. It was at this point that we were told that we would have to pay the rate of £900 per month rather than the advertised £850. We had clearly stated that the offer was conditional on us hearing back within a certain time frame as we had to spend extra money on storage and accommodation because of the delay in moving in. As we were pressed for time and were advised that our application would be refused if we did not agree to the higher rent, we reluctantly agreed. After the referencing period, we were able to move into the house, whereupon we discovered that there were several large items of furniture that were present that had not been present when we viewed the property, most notably was a large blue sofa. As we had made arrangements for furniture, this was not entirely appreciated. We had to change arrangements for other furniture, costing us time and money. We politely emailed Payne to discuss options for storing or possibly removing these items from the house as they limit the space that we have available. They responded (rather rudely in my opinion), asserting that all the furniture that was in the house when we moved in was there for the viewing. I found their response lacked any basic politeness and essentially accused us of lying, allowing no possibility that they were mistaken. I find it incredible that they think we somehow just didn't see several large items of furniture... Instead of offering any sort of compromise, they were incredibly unhelpful and advised us of places in the house we could store them. Finally, we have had issues with their 7 day inventory policy where they have emailed one of my housemates and essentially accused me of having lied to them about our responsibility towards replying to the inventory. I was told that we would have seven days from receiving it to check and respond. We received it last Monday and have tried to submit it with a few minor adjustments earlier today, one week later, only to find that we can now no longer make any amendments. Any attempt to speak to anyone from this company has been difficult, their customer service is appalling and they have been completely unwilling to budge on any of the issues we have faced. Overall, terrible service. For reference, I have included a picture of the sofa that they have said was there when we viewed the property. I will leave it up to you to decide whether we could possibly have missed this...

Sam · 25 June 2018 · Payne Associates Coventry (165 Daventry Rd)

★★★★★ 5/5

Google

I viewed several properties for sale with Payne Daventry Road. They were always helpful and on time for the viewings. All people I spoke to were knowledgeable of the local area. I was also impressed with the proactive way they contacted me as a prospective buyer with news of new properties on the market. If I were to sell a property in Coventry Payne would be top of my list based on my experience.

A · 26 March 2018 · Payne Associates Coventry (165 Daventry Rd)

★★★★★ 1/5

Google

I've been very disappointed with the level of customer service we have had from Payne. We were looking for a three bedroom property and had some time limits on when we had to move in by. We found and viewed a property which was listed for £850 per month. We were interested in applying but wanted a speedy application. To aid this, we offered an additional £50 per month on top of the rent on the agreement that Payne would give us a response by a certain date. Payne delayed in acknowledging our offer until it was too late. They then responded and told us that our application for the house was being taken further. and did not mention anything about the price. We were contacted the following Monday when we were due to pay the agent fees and provide identification. It was at this point that we were told that we would have to pay the rate of £900 per month rather than the advertised £850. We had clearly stated that the offer was conditional on us hearing back within a certain time frame as we had to spend extra money on storage and accommodation because of the delay in moving in. As we were pressed for time and were advised that our application would be refused if we did not agree to the higher rent, we reluctantly agreed. After the referencing period, we were able to move into the house, whereupon we discovered that there were several large items of furniture that were present that had not been present when we viewed the property, most notably was a large blue sofa. As we had made arrangements for furniture, this was not entirely appreciated. We had to change arrangements for other furniture, costing us time and money. We politely emailed Payne to discuss options for storing or possibly removing these items from the house as they limit the space that we have available. They responded (rather rudely in my opinion), asserting that all the furniture that was in the house when we moved in was there for the viewing. I found their response lacked any basic politeness and essentially accused us of lying, allowing no possibility that they were mistaken. I find it incredible that they think we somehow just didn't see several large items of furniture... Instead of offering any sort of compromise, they were incredibly unhelpful and advised us of places in the house we could store them. Finally, we have had issues with their 7 day inventory policy where they have emailed one of my housemates and essentially accused me of having lied to them about our responsibility towards replying to the inventory. I was told that we would have seven days from receiving it to check and respond. We received it last Monday and have tried to submit it with a few minor adjustments earlier today, one week later, only to find that we can now no longer make any amendments. Any attempt to speak to anyone from this company has been difficult, their customer service is appalling and they have been completely unwilling to budge on any of the issues we have faced. Overall, terrible service. For reference, I have included a picture of the sofa that they have said was there when we viewed the property. I will leave it up to you to decide whether we could possibly have missed this...

A · 26 March 2018 · Payne Associates Coventry (165 Daventry Rd)

★★★★★ 5/5

View Agents

A very good experience

I've been letting property for over 20 years and used a few agents in that time. I have to say that using Payne's has been an excellent experience. They were good at keeping me informed, were very professional and did the best and most detailed inventory I have come across. Finally, they found us a tenant really quickly.

Jane · 23 March 2018 · Payne Associates Coventry (20 New Union St)

★★★★★ 5/5

Google

The best estate agent in the area!! - quick, efficient and also very friendly.

Don · 12 February 2018 · Payne Associates Coventry (165 Daventry Rd)

★★★★★ 1/5

Google

Rating only, no written review.

Peter · 17 September 2017 · Payne Associates Coventry (312 Walsgrave Road)

★★★★★ 5/5

Google

Great service. recommend.

Matas · 17 September 2017 · Payne Associates Coventry (312 Walsgrave Road)

★★★★★ 5/5

Google

Excellent service. Everyone went the extra mile in a difficult purchase. Thanks Liz, Melanie, Holly and Charlie

Charlie · 17 September 2017 · Payne Associates Coventry (221 Albany Rd)

★★★★★ 5/5

Google

Having dealt with both your Earlsdon and Daventry Road offices I cannot say more about the professional, enthusiastic and motivated staff and service provided. I couldn't ask more of an agent who achieved more for my property than I thought possible. I cannot thank you enough!

Chris · 17 September 2017 · Payne Associates Coventry (165 Daventry Rd)

★★★★★ 5/5

Google

I would like to say huge thank you to Melanie and her team at Payne Associates - Earlsdon office. I would have never completed my purchase without Melanie's hard work. I was very impressed by the helpful and intelligent advice and support. I couldn't be happier with the service that was provided. Highly recommend !

Vaiva · 25 June 2017 · Payne Associates Coventry (221 Albany Rd)

★★★★★ 5/5

Google

I have recently sold my property with Payne Associates, Daventry Road branch and the service was excellent, would always keep me updated & reply to my emails/phone calls ASAP, I mainly delt with Susie Hanley who was brilliant & felt she went that extra mile to ensure everything ran smoothly, she also recommended a fantastic solicitor, I would almost defiantly use them again when I make my next purchase.

Louise · 25 June 2017 · Payne Associates Coventry (165 Daventry Rd)