Every review we hold for the Coventry office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHonestly the best estate agents in Coventry we have dealt with in our moving process even though we only bought from them.
Vanessa is so good at her job, she found us a the perfect property at short notice. She is so personable and professional. Vicki has been a fantastic communicator and kept us up to date fully along the process even helping facilitate surveys to help progress the sale. I can not thank these ladies enough.
Amy · 22 November 2025
Agent replied · 20 March 2026
Thank you so much for taking the time to leave such a wonderful review. We’re delighted to hear that you had such a positive experience with our team, even as a buyer.
Vanessa will be thrilled to know she was able to help you find the perfect property at short notice, and Vicki will be delighted to hear how much you appreciated her communication and support throughout the process. We’re proud of the care and professionalism they bring to their work every day.
Thank you again for your kind words, they truly mean a lot to the whole team. We wish you every happiness in your new home.
The team at John Payne Estate Agents
★★★★★ 5/5
GoogleFrom start to finish the process of selling the house was made easier and less stressful using Payne’s. Both Vanessa and Vicki were an absolute joy to work with and I cannot recommend them highly enough.
Julian · 22 July 2026
Agent replied · 22 August 2026
Thank you for your wonderful review and recommendation! We’re delighted that Vanessa and Vicki helped make selling your house easier and less stressful. We’ll be sure to pass on your kind words to them both. Wishing you all the very best for the future!
★★★★★ 5/5
GoogleGreat service from start to finish, a tricky sale that needed plenty of attention. I was kept updated until the final day which i felt was important. Thanks team, John (no relation).
John · 22 July 2026
Agent replied · 22 August 2026
Thank you for your kind review, John! We’re delighted we could guide you through a tricky sale and keep you informed every step of the way. Your feedback means a great deal to the whole team, and we loved the “no relation” clarification! Wishing you all the very best.
★★★★★ 5/5
GoogleThank you Vicki for helping me Purchase the property, you were very helpful and you exceeded my expectations many thanks to you an the Team..
Kind regards
Ryan
Ryan · 8 August 2026
Agent replied · 22 August 2026
Thank you for your lovely review! We’re delighted that Vicki and the team could help with your property purchase and exceed your expectations. We’ll be sure to pass on your kind words. Wishing you every happiness in your new property!
★★★★★ 5/5
GoogleVery efficient hard working Team of Payne Estate Agents were very helpful and good communication by Vicky and Vanessa. We were the buyers of this property and did not ask cash from anyone but our surveyors pointed damp and other issues with the property, so asked to get the repairs done before buying it or reduction! The lady of the property who was selling invited us her self in to show the property when I was just looking around to see where about is this property allocated and what it looks like before I make an appointment with estate agents. There wasn’t any harassment from us at all as contact numbers were exchanged to discuss if there were any issues. As the estate agents concerned both ladies were doing their job to accommodate both parties. I would highly recommend this Estate Agents for their brilliant service.
Rupinder · 18 April 2025
Agent replied · 20 March 2026
Thank you for taking the time to provide us with such a great review of your experience when buying your new home through us. I am delighted to hear that you were happy with the service you received from the team at our Earlsdon Office. We hope your loving your new home and look forward to seeing you soon. Thank you. John Payne
★★★★★ 5/5
GoogleMany thanks to John, Vicki & Vanessa for their excellent team work and very professional service throughout. They found and secured my Buyer and saw my sale through from beginning to end always keeping me informed and updated as they were consistently proactive (I never had to "chase"). Their knowledge and experience of property, locale, lending and 'legals' was evident and their constant care, concern and courtesy much appreciated. They took away the stress for me and placed it all on their own shoulders to deal with; hats off to a fabulous team!
Tilly · 20 March 2025
Agent replied · 20 March 2026
We really appreciate you taking the time to provide us with such a glowing review of your experience selling your home with us. As always, I am delighted to hear that you were happy with the service you received, and that the sale was dealt with in a professional manner which is something we pride ourselves on. Thank you again and if we can be of any help in the future, please do let myself or the team. John Payne
★★★★★ 5/5
GoogleIt was a pleasure having John Paynes estate agents manage the sale of our house. From the outset, there was a friendly and honest assessment of the house and the projected value, fantastic photos marketing the property and viewing hosted by the lovely Vanessa. Lots of viewings were booked and offers were quickly received. Paynes helped us assess the offers, the buyers positions and status in or out of a chain. Once we'd accepted an offer Vicki worked with us and the solicitors to ensure the contracts were exchanged smoothly. We can't recommend Payne's estate agents enough :)
Jon · 20 March 2025
Agent replied · 20 March 2026
Thank you so much for your detailed and thoughtful review. We’re delighted you felt supported throughout the entire process from the initial valuation and marketing, through viewings with Vanessa, to Vicki’s guidance in progressing the sale smoothly.
It’s wonderful to know our advice and communication helped make things clear and stress-free, and we truly appreciate your recommendation. It was a pleasure working with you, and we wish you every happiness in your next chapter.
Warm regards,
John Payne Estate Agents
★★★★★ 5/5
GoogleHand on heart this team is the best I’ve ever came across! Brilliant from start to finish on my 1st home, lots of help and guidance from many staff including Vicki. I would highly recommend you ask for Vanessa M she’s very informative, warm and super professional in all situations! Thank you Team x
Faz · 20 December 2025
Agent replied · 20 March 2026
Thank you so much for your fantastic review, it truly means a lot to us. We’re absolutely delighted to hear that your experience with John Payne Estate Agents was such a positive one, especially on your first home purchase, which is such an exciting milestone.
We’re really pleased that you felt supported and guided throughout the process, and your kind words about Vicki and Vanessa will mean a great deal to them. Vanessa’s warmth, professionalism, and clear communication are qualities we’re very proud of, and it’s wonderful to see them recognised.
Thank you for your recommendation and for putting your trust in the John Payne team. We wish you every happiness in your new home and hope to work with you again in the future.
★★★★★ 5/5
GoogleBrilliant service in our house buying. Vicki and Vanessa were brilliant and made everything smooth! Thankyou
Dan · 8 August 2026
Agent replied · 22 August 2026
Thank you for your lovely review! We’re delighted that Vicki and Vanessa made your house buying experience so smooth. We’ll be sure to pass on your kind words, and we wish you every happiness in your new home!
★★★★★ 5/5
GoogleSelling a house while living abroad presents a unique set of challenging circumstances, however John and his staff made the entire process stress free for me and remained professional throughout. I would have no hesitation in recommending their services to anyone considering buying or selling a home in the Coventry area.
Richard · 20 September 2025
Agent replied · 20 March 2026
Thank you for taking the time to share such a thoughtful review. Selling a property from abroad can certainly come with its challenges, so we’re delighted to hear that our team were able to make the process smooth and stress free for you.
We truly appreciate your kind words about our professionalism, and your recommendation means a great deal to all of us at John Payne Estate Agents.
Thank you once again it was a pleasure to assist you.
★★★★★ 5/5
GoogleExcellent service!!! Vicki and Vanessa were brilliant and they were so lovely 100% recommend working with them
Elizabeth · 22 May 2026
Agent replied · 22 August 2026
Thank you so much for your wonderful review! We’re thrilled to hear you received excellent service from Vicki and Vanessa. They’ll be so pleased to know their hard work and friendly approach made such a positive impression. Your recommendation means a great deal to us. Thank you again for your support!
★★★★★ 5/5
GoogleFantastic service from start to finish; Vicki and Vanessa were excellent throughout the entire moving process. Very easy to get hold of to answer any queries, and provided regular updates throughout, they were always willing to go the extra …
George · 22 August 2025
Agent replied · 20 March 2026
Thank you so much for your fantastic review! We're thrilled to hear that you were happy with the service from start to finish. Vicki and Vanessa will be especially pleased to know their efforts made such a positive impact, they truly go … More
★★★★★ 5/5
GoogleVery good, Vicki was a joy to work with to help me sell my house, very communicative, kept me in the loop and always made the effort to promptly contact solicitors and made the whole process very comfortable. Would recommend to anyone.
Sam · 20 June 2025
Agent replied · 20 March 2026
Thank you so much for your lovely review! We're delighted to hear that you had such a positive experience and that Vicki made the process of selling your home smooth and comfortable. She’s fantastic at what she does, and your kind words mean a lot. We really appreciate your recommendation and wish you all the very best for the future!
★★★★★ 5/5
GoogleI have used John Paynes many times for our all our conveyancing and would only use them. All of the team are absolutely fantastic they are always friendly, helpful and extremely polite. Nothing is too much trouble for them. They are very professional and work hard as a team. Their communication is first class. I have had the pleasure of dealing with Vanessa and I couldn’t be more happy. Vanessa is a brilliant she’s made this house sale go really smoothly. She is a natural and puts you as a customer and the people she is showing round your house at the heart of what she does. I heard her on my house viewing tell a potential buyer how important her clients are to here, she didn’t know I had heard her and I can’t tell you happy it made me feel.
I can’t recommend Vanessa and all the team at John Paynes enough. Trust me you won’t be disappointed. I am a very happy customer. Thank you Vanessa very much you do a great job.
Sharon · 20 March 2025
★★★★★ 5/5
GoogleAbsolute pros. We're very grateful for the service and would recommend JP’s without hesitation. Throughout, the team were entirely engaged and easy to communicate with. When it came to completion, Vanessa and John went WAY above and beyond to push it over the line. Thanks again!
Chris · 20 March 2025
Agent replied · 20 March 2026
Thank you Chris for taking the time to review what a great experience you had selling and buying your home with us. As always I am delighted to hear how happy you are with the service you received from the team at our Earlsdon Office. If we can be of any assistance in the future please do not hesitate to contact us. Thank you again. John Payne
★★★★★ 5/5
GoogleVanessa, Vicki and the team here have been fantastic, after a poor experience with a different agent locally. The communication, help with queries and questions was excellent. My purchase went very smoothly and I'm very happy with my new property. Thanks team.
Stuart · 20 March 2025
Agent replied · 20 March 2026
Thank you so much for your lovely review. We’re really pleased to hear that after a difficult experience elsewhere, the team were able to restore your confidence and provide the level of service you deserve.
Clear communication and support throughout the process are extremely important to us, so it’s great to know that Vanessa, Vicki, and the rest of the team were able to help make your purchase run smoothly.
Thank you for choosing John Payne Estate Agents, and congratulations on your new property, we wish you every happiness in your new home.
★★★★★ 5/5
GoogleAn exceptional level of service from the team at the Earlsdon office; a special thanks to Vicki and Molly, who both went the extra mile to ensure that my house purchase went smoothly and efficiently.
As a 21 year old single first time buyer, I had a lot of questions about the buying process, which were always answered promptly and diligently by the Earlsdon team. Despite a number of hurdles that cropped up along the way, I still managed to complete in only 9 weeks from my offer being accepted, which I only have JP to thank for. I love my new house and I shall definitely be coming back to JP Earlsdon when I look to acquire my first buy-to-let in a few years time. Highly recommended.
Ruben · 11 December 2022
Agent replied
Ruben, thank you for taking the time to provide us with such a wonderful review of your experience when buying a home through us. I am delighted to hear how happy you with the service you received from Vicki and Mollie and that they both went the extra mile to ensure that everyting went smoothly. We hope your loving your new home and if we can help with anything in the future please please do let us know. Thank you John Payne
★★★★★ 5/5
GoogleI have nothing but praise for Vicky at Payne’s
She was personable, professional and tenacious
She worked extremely hard to ensure our house purchase was completed
Vicky was proactive and communicate with us every step of the way
She liaised with all parties in the chain frequently and we really feel she couldn’t have worked any harder
We are so happy to now be in our property at Craven St
Would highly recommend Payne’s
Great service
Sue · 20 March 2023
Agent replied
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Vicki and the team at our Earlsdon Office. We hope your loving your new home and if we can help with anything in the future please please do let us know. Thanks you John Payne
★★★★★ 5/5
GoogleIt was a pleasure having John Paynes estate agents manage the sale of our house. From the outset, there was a friendly and honest assessment of the house and the projected value, fantastic photos marketing the property and viewing hosted by the lovely Vanessa. Lots of viewings were booked and offers were quickly received. Paynes helped us assess the offers, the buyers positions and status in or out of a chain. Once we'd accepted an offer Vicki worked with us and the solicitors to ensure the contracts were exchanged smoothly. We can't recommend Payne's estate agents enough :)
Jonno · 23 September 2024
★★★★★ 5/5
GoogleLiz and the team did an exceptional job of managing the sale of my dad's house, they were very efficient, professional and lovely to deal with and I can't recommend them enough.
Louise · 24 March 2025
Agent replied · 20 March 2026
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Liz and the team. Thank you. The John Payne Team.
★★★★★ 5/5
GoogleJohn paynes estate agents all the Team members were very helpful. Quick to get back to sort the problems. Overall good job 👍🏽 and thank you for everything. …
Harjaspal · 20 April 2025
Agent replied · 20 March 2026
Thank you for taking the time to review what a great experience you had dealing with us. As always I am delighted to hear how happy you are with the service you received from the team at our Earlsdon Office, and I hope that you are enjoying your New Home. John Payne
★★★★★ 5/5
GoogleJust leaving a quick review here for John and his team at the Earlsdon office. Professional and proactive, nothing too much trouble. Special thanks to Vanessa who went out of her way to get to know us and her tenacity in matching suitable properties that met our needs. She is personable but efficient … and very patient! Thank you Vanessa and team x
Michelle · 20 March 2025
★★★★★ 5/5
GoogleVicki and the team were amazing, great at updating me and any questions I had they were eager to help. Cant be any happier with the experience.
Thank you again.
Mia · 20 March 2025
Agent replied · 23 December 2024
Thank you Mia for such a great review of your experience when buying your new home through us. I am delighted to hear that you were happy with the service you received from the team at our Earlsdon Office. We hope your loving your new home and look forward to seeing you soon. Thank you. John Payne
★★★★★ 5/5
GoogleFrom start to finish Vanessa has been nothing but amazing and kept us up to date with everything throughout the whole process. Highly recommend
Sam · 20 March 2025
Agent replied · 23 December 2024
Sam, I was delighted to read your review of your experience whilst dealing with my Earlsdon Office, and especially how well Vanessa supported you through the whole process. If any of the team at our Earlsdon Office can help with anything in the future please let us know. Thank you again. John Payne
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