5/5
From start to finish this was excellent service. Staff were really friendly and kept me informed throughout. Special thanks to Vicki who pushed the sale through despite setbacks.

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★★★★★
245 reviews across 4 offices and 2 platforms
Payne Associates has 245 reviews across four offices (Coventry, Coventry, Coventry and Coventry) and two platforms, rated 4.7 out of 5 overall. Payne Associates has the most, 114. Checked 9 October 2026.
241
Reviews on Google
All 4 offices
4
Reviews on View Agents
All 4 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We chose Payne Associates in Walsgrave because we thought it was an ideal local branch. I am so glad we did. My family met with Tom Hewitt to value the ...Read all 2 from sellers
Stephanie went beyond the call of duty, giving excellent service at all times. From our very first phone call, right up to collecting our keys she was helpful ...Read the review from buyers
I've been letting property for over 20 years and used a few agents in that time. I have to say that using Payne's has been an excellent experience. They were ...Read the review from landlords
Payne Associates's four offices, most reviewed first. Each has its own page.
Trusted Agent 2026 results for Payne Associates. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
From start to finish this was excellent service. Staff were really friendly and kept me informed throughout. Special thanks to Vicki who pushed the sale through despite setbacks.
5/5
Rating only, no written review.
5/5
My mum used Paynes estate agents to buy a property, and the service she received from viewing the property to completion was fantastic. Vicki especially was always only a call away and her communication and reassurance was brilliant. Would highly recommend and be very happy to use them again in future if needed.
5/5
Friendly and helpful support whilst buying a property. Helped to ensure process was nudged along to succesful conclusion.
Thank you Mark for taking the time to provide us with a review of your experience. As always I am delighted to hear how the team supported you during the purchase of your new home and how happy you were with the service you received from the team at our Earlsdon Office. We hope your loving your new home and look forward to seeing you soon. Thank you. John Payne
5/5
I have been very pleased and impressed by the service I received from Payne’s, Earlsdon branch.Vicky in particular has been most supportive through a long and protracted process and has regularly updated everyone involved in the chain. A previous agent I had used, in contrast, had not shown the slightest interest in securing a sale and had made me feel I was being an inconvenience!
I was delighted to read your review of your experience whilst dealing with my Earlsdon Office, and especially how well Vicki supported through the whole process. If any of the team at our Earlsdon Office can help with anything in the future please let us know. Thank you again. John Payne
5/5
I have nothing but praise for Vicky at Payne’s She was personable, professional and tenacious She worked extremely hard to ensure our house purchase was completed Vicky was proactive and communicate with us every step of the way She liaised with all parties in the chain frequently and we really feel she couldn’t have worked any harder We are so happy to now be in our property at Craven St Would highly recommend Payne’s Great service
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Vicki and the team at our Earlsdon Office. We hope your loving your new home and if we can help with anything in the future please please do let us know. Thanks you John Payne
5/5
Purchasing a home is a long and unnerving experience with a lot of uncertainty but Payne has made this go as smoothly as possible. From the start of the journey the provided timely updates and nearly always responded to emails within 24 hours. Would recommend and use again in the future. Thanks!
Thank you Dwain for taking the time to provide us with such a great review of your experience when buying your new home through us. I am delighted to hear that you were happy with the service you received from the team at our Earlsdon Office. We hope your loving your new home and look forward to seeing you soon. Thank you. John Payne
5/5
I found the process of selling my house through Payne Associates really straight forward. They were so professional from beginning to end, making the sale a stress-free experience. I highly recommend Payne Associates and will not hesitate to use them again in the future.
We really appreciate you taking the time to provide us with such a glowing review of your experience selling your home with us. As always, I am delighted to hear that you were happy with the service you received, and that the sale was dealt with in a professional manner which is something we pride ourselves on. Thank you again and if we can be of any help in the future, please do let myself or the team. John Payne
5/5
Selling my house through Payne was a real pleasure, from beginning to end. They reacted quickly to my initial email inquiry, communicated through the entire process, helped with any issue that emerged, and were incredibly flexible. Highly recommended in all aspects.
Thank you for taking the time to review your experience of selling your home with us. I am delighted to hear how happy you are with the service you received from the team at our Earlsdon Office. I would like to wish you all the best and if we can help with anything in the future please do not hesitate to contact us. Thank you again. John Payne
5/5
I would definitely suggest using Payne Estate Agents for any transactions in the Earlsdon area; they are far better than another agent which whom I tried and failed to sell my house. They are friendly, efficient and helpful. Use your brain, buy/sell with Payne, keep yourself sane, you will gain, no money down the drain!
Mr Stewart, I was delighted to read your review of your experience whilst dealing with my Earlsdon Office. We pride ourselves on offering all of our clients the best possible service and so it was great to hear how helpful and friendly you found us. If any of the team at our Earlsdon Office can help with anything in the future please let us know. Thank you again. John Payne
5/5
My partner and I have recently completed on our first home and we'd like to Thank Liz from Payne Associates for being so amazing throughout the process. Liz is very friendly, quick to respond and accommodating to all our questions and as first time buyers this was very reassuring for us.
Thank you for lovely review and comments regarding your dealing with Liz. We wish you all the best in your first home.
5/5
An exceptional level of service from the team at the Earlsdon office; a special thanks to Vicki and Molly, who both went the extra mile to ensure that my house purchase went smoothly and efficiently. As a 21 year old single first time buyer, I had a lot of questions about the buying process, which were always answered promptly and diligently by the Earlsdon team. Despite a number of hurdles that cropped up along the way, I still managed to complete in only 9 weeks from my offer being accepted, which I only have JP to thank for. I love my new house and I shall definitely be coming back to JP Earlsdon when I look to acquire my first buy-to-let in a few years time. Highly recommended.
Ruben, thank you for taking the time to provide us with such a wonderful review of your experience when buying a home through us. I am delighted to hear how happy you with the service you received from Vicki and Mollie and that they both went the extra mile to ensure that everyting went smoothly. We hope your loving your new home and if we can help with anything in the future please please do let us know. Thank you John Payne
5/5
Excellent service and I can’t thank Kieran enough for his complete professionalism in dealing with our purchase.
5/5
A very professional, approachable and always responsive team. It was a pleasure finding my new home with great support from my Real Estate agent Rob and Mia. Thank you again SharonPositiveResponsiveness, Quality, Professionalism, Value
5/5
We met Kieran Dixon one of Payne’s sales negotiators at a property we were very keen to buy, he came across as very professional, knowledgeable and keen to show us all highlights and features of the property. When we decided to make an offer Kieran had all the relevant paperwork for us to complete rather than return to his office. He must surely be a valued member of the Paynes team!
5/5
Liz from Paynes worked above and beyond to hold the chain together and to chase up missing vital paperwork/procedures to ensure we got over the finish. She had to listen to our frustrations and stress. She was absolutely superb. Thank-you once again Deb
5/5
John Paynes, Cheylesmore acted for the vendor when I purchased a property recently. I found them friendly and professional throughout the process; Kieran Dixon and Liz showed me round the house (I had two viewings) and both of them were a delight to deal with. I didn't feel rushed like I have done with a lot of estate agents and they seemed very engaged in the process. Richard, the manager, was very friendly and relaxed but the person I had most interface with was Melanie Ryan, the sales progressor. She is very good at her job to the extent that I felt she was working for me. She always responded quickly to phone calls and emails and even chased up some details after the sale was completed. It was really nice to have such an approachable conduit between the vendor and myself. As a consequence I would recommend Cheylesmore Paynes to anyone.
5/5
great experience- small enough to be human not too corporate but professional too. They really held my hand through the whole process.PositiveResponsiveness, Quality, Professionalism, Value
5/5
We had quite a traumatic time selling our house through no fault of Paynes and the whole way they were very supportive, reassuring and attentive. Highly recommend the Earlsdon branch for anyone looking to move house. 👌PositiveResponsiveness
5/5
The team at Payne’s have been first class and delivered not only the professional service I would expect but also combined this with being very friendly and helpful. Aaron and Molly looked after us very well at the viewing stage (which I am delighted to say was brief) and the service we received from Vicky post offer has been, and continues to be, nothing short of outstanding. You can’t beat a personal service and this is exactly what you get with Payne’s.PositiveResponsiveness, Quality, Professionalism
5/5
Payne’s (Earlsdon Office) provided an excellent professional service in helping us buy our first home. We have dealt with various estate agents in Coventry during our house search of 9 months. We can confidently say that Paynes were easily one of the best. They were always quick to arrange viewings and helped us secure our offer on the house. Every contact with the team has been positive and efficient. Molly, Sarah and especially Vicki kept us informed throughout and took on board all of our instructions. We would definitely recommend them to anyone!PositiveResponsiveness, Quality, Professionalism
5/5
Just purchased my first house through Payne Associates, What a great professional service they provided. I would like to personally like to thank Kieran Dixon for his excellent service throughout the whole process of our house purchase.PositiveResponsiveness, Quality, Professionalism
Thank you for your kind review. We hope you enjoy your first house.
5/5
I dealt with mr Kieran Dixon , excellent service and very highly recommended for any business with these guys .
Thank you for taking the time to review your experience dealing with us. I am delighted to hear how happy you are with the service you received from Kieran and the team at our Daventry Road Office. I would like to wish you all the best and if we can help with anything in the future please do not hesitate to contact us. Thank you again. John Payne
5/5
Have used them recently again and as before they have been outstandingly helpful. Would highly recommend them as all staff that I have spoken with have been lovely.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Payne Associates has 245 reviews across its four offices, rated 4.7 out of 5 overall: 241 on Google, 4 on View Agents. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.
Payne Associates has the most, with 114 reviews rated 4.9 out of 5, followed by Payne Associates with 88.
Payne Associates, 221 Albany Rd, Earlsdon CV5 6NF; Payne Associates, 165 Daventry Rd, Cheylesmore CV3 5HF; Payne Associates, 312 Walsgrave Road, Walsgrave CV2 4BL; Payne Associates, 20 New Union St CV1 2HN.
Yes. In The Trusted Agent 2026 awards: Payne Associates, Coventry won Trusted Agent.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.