Trusted Agent profile

Palmer & Partners estate agents in Colchester, Ipswich and Clacton-On-Sea

4.7

★★★★★ Excellent

913 reviews across 3 offices and 2 platforms

Palmer & Partners has three offices, in Colchester, Ipswich and Clacton-On-Sea. Together they have 913 reviews on two platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

902

Reviews on Google

All 3 offices

Trustpilot logo

11

Reviews on Trustpilot

All 3 offices

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Our offices

Palmer & Partners's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Palmer & Partners, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Palmer & Partners office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Personally I have never had any time for estate agents because of there attitude. The Ladies I have dealt with at Palmers are the total exception, very honest, caring and extremely helpful. I would recommend Lucy, Jan and Claire to anyone. Thankyou for your help in our move and trust you will continue to help other clients.

Phil · 18 August 2025 · Palmer & Partners, Suffolk

Agent replied · 8 September 2025

Hi Phil, Thank you so much for your incredibly kind words and for sharing your positive experience! We're absolutely delighted to hear that you've had such a different and positive experience with Lucy, Jan, and Claire. It's wonderful to know that their honesty, care, and helpfulness have changed your perspective on estate agents. We're so proud of our team and their commitment to providing exceptional customer service. Your recommendation means a great deal to us. We'll be sure to share your feedback with Lucy, Jan, and Claire. Thank you again for choosing Palmer & Partners and for your trust in us during your move. We wish you all the best in your new home! Best regards, The Palmer & Partners Team

5/5

Google

Excellent, quick, cooperative, helping.

Abdul · 11 August 2025 · Palmer & Partners, Suffolk

Agent replied · 8 September 2025

Hi Abdul, Thank you so much for your wonderful feedback! We're delighted to hear that you had an excellent experience with Palmer & Partners, and that our team was quick, cooperative, and helpful throughout the process. We strive to provide exceptional service, and it's great to know that we met your expectations. We're proud of our team's commitment to delivering outstanding results and making the process as smooth as possible for our clients. Thank you for choosing Palmer & Partners and for taking the time to share your positive experience. We appreciate your feedback and look forward to continuing to provide excellent service. Best regards, The Palmer & Partners Team

5/5

Google

Buying a house through them, Jess was able to instantly clear a logjam with my conveyancer with a single phonecall, and now I'm about to reach completion 2 months earlier than my conveyancer suggested! Always courteous, helpful, and reachable on the phone. Good estate agents deserve the credit.

Giorgia · 8 August 2025 · Palmer & Partners, Suffolk

5/5

Google

I have only recently become a client of Palmer & Partners and am very happy with the service and assistance I have received. They are friendly and helpful and I am sure will be of further assistance with my move to Colchester. Many thanks.

Vera · 27 July 2025 · Palmer & Partners Colchester

5/5

Google

Diane was fantastic and was of great help.

Afia · 25 July 2025 · Palmer & Partners Colchester

Agent replied · 10 August 2025

Hi Afia, Thank you so much for your kind review! We're delighted to hear that Diane was fantastic and provided you with great help. We're proud to have her as part of our team, and it's wonderful to know that she made a positive impact on your experience with us. We'll make sure to pass on your thanks to Diane, and we're grateful for your endorsement of her work. If you have any other needs or questions in the future, please don't hesitate to reach out. Thank you again for choosing Palmers and for sharing your positive experience with us. Best regards, The Palmers Team

5/5

Google

Dawn has been wonderful with clients, well spoken, patient and wonderful with inspections, good manner of approach. She’s a star to the company

Badguy · 22 July 2025 · Palmer & Partners, Suffolk

Agent replied · 25 July 2025

Hi Badguy, Thank you so much for your glowing review of Dawn! We're absolutely thrilled to hear that she has made such a wonderful impression on you and your clients. It's fantastic to know that she has demonstrated exceptional professionalism, patience, and a great manner of approach, particularly during inspections. We're delighted that you consider Dawn to be a "star" of our company, and we couldn't agree more! She is a valued member of our team, and it's wonderful to know that she is consistently providing exceptional service to our clients. We'll make sure to pass on your kind words to Dawn, and we're grateful for your endorsement of her work. We're committed to delivering outstanding service to all our clients, and it's clear that Dawn is playing a significant role in achieving that goal. Thank you again for taking the time to share your feedback with us! Best regards, The Palmer & Partners Team

1/5

Trustpilot

My experience with Palmer & Partners…

My experience with Palmer & Partners Ipswich regarding a rental was deeply disappointing. I was originally told a mid-to-late August move-in date would be fine, only to later receive a call insisting on early August, with no flexibility or acknowledgment of prior communication. Also for the viewing, the agent didn’t even turn up. Thankfully, the site manager, who was not part of the agency, was professional and kind and showed me round but Unfortunately afterwards, the agency’s own communication was curt and unclear throughout not even apologizing for not turning up for the viewing. When I flagged a small error in my application about my date of birth , I was met with impatience. In the end after politely withdrawing saying that I cannot proceed due to the conflicting move-in expectations, I received a bounce-back message from the original application form submission, suggesting that I’d been blocked from their mailing list. I hadn’t been rude at any stage, but was made to feel like I was wasting their time, despite the disruption and effort on my part for open and honest communications. My application for the flat felt like an inconvenience to them.

Chris · 22 July 2025 · Palmer & Partners Clacton-On-Sea

5/5

Google

Thank you to all the staff at Palmer and Partners estate agents Ipswich. Very professional and a great service from start to finish. Highly recommended.

Andrew · 18 July 2025 · Palmer & Partners, Suffolk

1/5

Trustpilot

Refused to accept offer until we spoke to in house broker

This goes back two years, but I thought it might be helpful to others. We had sold our home, had a mortgage arranged via a broker, conveyancer also in place. We wanted to offer on a property we had viewed, we were asked about finances, we said yes please do contact out registered broker who will confirm we have the finances proceed. They refused to forward our offer to the vendor of the property we wanted until we had spoken to their in house broker. This broker took a very long time to contact us l, a very stressful situation, in the end we didn't buy via Palmers. We watched the panorama programme last night and it it reminded us of this so thought it would help others to state what happened. At the time we thought the insinuation was that we were lying about out finances or that the broker we had was, now we wonder if something else was actually happening

Luke · 15 July 2025 · Palmer & Partners Clacton-On-Sea

1/5

Trustpilot

If I could put a minus

If I could put a minus, I would. Absolutely useless, they valued my property and within 2 weeks they were telling me to lower the price by £75k!!!! When I asked why, they said the person who valued the property doesn't know the area, and over valued it. They never return calls or do a courtesy call once a fortnight as promised when the house went on the market, I spoke to woman who lives in the next road to me, who also had her house up for sale with them, and took it off with palmers, and put it on with another agent, due to the same reasons. I was told at the time, they had lots of people on there books, looking for a property like mine, I didn't get one viewing or enquiry or even a courtesy call to keep me in the loop. Very poor customer service and would advise not to use this agent.

Darren · 7 July 2025 · Palmer & Partners Clacton-On-Sea

5/5

Google

Agent was friendly, had adequate knowledge of the area.

Toba · 21 June 2025 · Palmer & Partners, Suffolk

1/5

Trustpilot

customer waited 30 min estate agent did not turn up at all.

We had our house on the market with them for approx. month or so they produced as single viewing, the buyer showed up on time and the estate agent did not show at all, the customer left after 30 minutes waiting and was not seen again. No explanation was given, that's what I call business sense!

A · 16 June 2025 · Palmer & Partners Clacton-On-Sea

5/5

Google

I have always found using P&P for both my rentals and sales is the best and easiest decision I could make as a landlord. The staff are professional, courteous & always deliver. A special mention to Rachel for conducting the check out process & report. It is genuinely worth the small fee to ensure a professional and evidence based approach to dealing with deposit returns. 5 stars!

Cat · 7 June 2025 · Palmer & Partners Colchester

1/5

Trustpilot

Not working in the vendors best interest.

As I put forward an offer on a property that was refused, if it was even put forward. I have just seen the property in question sold for £18000 less than my offer. If you are looking for the best price for your property I don’t recommend this company.

Consumer · 25 May 2025 · Palmer & Partners Clacton-On-Sea

5/5

Google

Dawn was very professional. On time and Had our questions answered

Chesney · 21 May 2025 · Palmer & Partners, Suffolk

1/5

Google

Over 3 months on the market, 3 (viewing!) little to no Communications! Would never use them again

Bambeeno · 17 May 2025 · Palmer & Partners Colchester

5/5

Google

She was very helpful and explained things in detail. She was friendly and easy to talk to as well. Very Professional

Georgina · 9 May 2025 · Palmer & Partners, Suffolk

5/5

Google

We met Ryan for the first time during our latest property inspection. He was kind, polite, helpful. Everything you want in an agent. It was lovely to meet you. The Jacobs family

Liv · 24 April 2025 · Palmer & Partners Colchester

5/5

Google

We had a great experience with Palmer and Partners. They were incredibly helpful, informative, and professional throughout the entire process. They went above and beyond to ensure everything ran smoothly and kept us well-informed at every stage. Highly recommend their services!

Michael · 23 April 2025 · Palmer & Partners, Suffolk

5/5

Google

Recently bought our first home through Palmer & Partners. They were absolutely brilliant especially Macauley & Brady. We weren't sure of the home buying process but all the way through they kept us up to date as to what was going on and were really helpful. They didn't mind me coming in when I had questions or when the process slowed down a bit and wanted an update. Thanks for all your help.

Kevin · 17 April 2025 · Palmer & Partners Clacton-On-Sea

Agent replied · 23 October 2024

Hi Kevin, It’s great to hear that you had such a positive experience with Palmer & Partners, especially with the support from Macauley and Brady! Buying your first home can be a daunting process, so it’s reassuring to know that they were there to guide you through every step, keeping you informed and always willing to help when you needed updates. Their patience and professionalism clearly made the journey smoother for you. Congratulations on your new home, and thanks for sharing your experience!

5/5

Google

Very good service, very knowledgeable about the business and keeps me informed how the sale is going.

Michael · 17 April 2025 · Palmer & Partners Clacton-On-Sea

Agent replied · 23 August 2024

Thank you for your kind words! We're thrilled to hear that you're pleased with our service and communication. Keeping you informed and ensuring a smooth process is our top priority!

5/5

Google

We found McCauley and Brady very helpful and dealt with any questions we had all went through smoothly

Keith · 17 April 2025 · Palmer & Partners Clacton-On-Sea

Agent replied · 23 August 2024

Hi Keith, Thank you so much for your feedback! We're delighted to hear that McCauley and Brady were able to assist you effectively and that everything went smoothly. We appreciate your kind words!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Palmer & Partners

Which Palmer & Partners office has the most reviews?

Colchester has the most, with 455 reviews rated 4.6 out of 5, followed by Ipswich with 342.

Where are the Palmer & Partners offices?

The three Palmer & Partners offices, by town:

  • Clacton-On-Sea: 2 Arcade Buildings, Station Road, Clacton-On-Sea, CO15 1SS
  • Colchester: 43 Crouch Street, Colchester, CO3 3EN
  • Ipswich: 2 Nicholas Street, Ipswich, IP1 1TJ, IP1 1TJ
Has Palmer & Partners won any awards?

Yes. In The Trusted Agent 2026 awards: Palmer & Partners, Ipswich won Gold; Palmer & Partners, Colchester won Gold.

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