Trusted Agent profile

Palmer & Partners estate agents in Colchester, Ipswich and Clacton-On-Sea

4.7

★★★★★ Excellent

913 reviews across 3 offices and 2 platforms

Palmer & Partners has three offices, in Colchester, Ipswich and Clacton-On-Sea. Together they have 913 reviews on two platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

902

Reviews on Google

All 3 offices

Trustpilot logo

11

Reviews on Trustpilot

All 3 offices

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Our offices

Palmer & Partners's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Palmer & Partners, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Palmer & Partners office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Amazing service from Palmer & Partners. During the whole process from the marketing to final completion the team kept me up to date with the sale of my late mother's house. Palmers were recommended to me and I have no hesitation in passing on the recommendation to others.

Jane · 1 October 2025 · Palmer & Partners, Suffolk

Agent replied · 22 October 2025

Hi Jane, We're so grateful for your wonderful review and kind words about our team's service. We're thrilled to hear that we were able to provide you with regular updates and keep you informed throughout the process of selling your late mother's house. We understand that this can be a difficult and emotional time, and we're proud that our team was able to support you every step of the way. We're also delighted that you were recommended to us, and now you're recommending us to others - that means the world to us! We strive to provide exceptional service to every client, and it's wonderful to know that we've met your expectations. Thank you again for choosing Palmer & Partners and for taking the time to share your positive experience. We're honoured to have had the opportunity to help you with the sale of your mother's house. Best regards, The Palmer & Partners Team

5/5

Google

We have just bought what we hope to be our forever bungalow through Palmer & Partners. Since day one we were looked after by Jess. Everytime we have needed any guidance we have received all the help we could have asked for. Jess thank you so much. See you when we collect keys

Keith · 1 October 2025 · Palmer & Partners, Suffolk

Agent replied · 22 October 2025

Hi Keith, A huge congratulations to you on your new home! We're beyond thrilled to hear that you've found your "forever bungalow" with us, and we can't wait for you to collect your keys! We're also delighted to hear that Jess took such great care of you throughout the process. She's a valuable member of our team, and we're so grateful for her dedication to providing exceptional customer service. We'll be sure to pass along your thanks and let her know how much you appreciated her help and guidance. We're honoured to have been a part of your journey to finding your dream home, and we can't wait to see you on the day you collect your keys! If there's anything else we can do to help, please don't hesitate to reach out. Thank you again for choosing Palmer & Partners, and we wish you all the best in your new home! Best regards, The Palmer & Partners Team

5/5

Google

great viewing experience. dawn was very kind and explained really well. it was easy to book a viewing of a property

Jane · 1 October 2025 · Palmer & Partners, Suffolk

Agent replied · 22 October 2025

Hi Jane, Thank you so much for your lovely feedback! We're delighted to hear that you had a great viewing experience with Dawn. Her kindness and clear explanations are exactly what we strive to provide for all our clients, and it's wonderful to know that she met your expectations. We're also pleased to hear that booking a viewing with us was easy and hassle-free. We want to make every step of the property viewing process as smooth and straightforward as possible, and it sounds like we've achieved that for you. Thank you again for taking the time to share your positive experience with us. We'll be sure to pass along your feedback to Dawn, and we hope you find your perfect property soon! Best regards, The Palmer & Partners Team

5/5

Google

We were thoroughly impressed with Tom and his team. From the first valuation to completion, they were organised, responsive, and consistently went over and above. We were kept fully informed at every stage with clear, prompt communication. We were outside the country during the process, yet their regular updates, quick replies, and practical help with viewings and paperwork made everything straightforward. Their advice was clear, the marketing was effective, and the turnaround on the sale was quick. First-class communication, excellent follow-through, and a smooth experience from start to finish. We would recommend Tom and the team without hesitation.

Linda · 1 October 2025 · Palmer & Partners, Suffolk

Agent replied · 22 October 2025

Hi Linda, We're absolutely delighted to hear that you were thoroughly impressed with Tom and his team! We're thrilled that they were able to provide you with an exceptional level of service, from the initial valuation to completion. We're particularly pleased to hear that Tom and his team were organised, responsive, and went above and beyond to ensure that you were kept fully informed throughout the process. We know that selling a property can be a complex and stressful experience, especially when you're outside the country, but it sounds like Tom's team made everything straightforward and hassle-free. We're proud of our team's ability to provide clear, prompt communication, and it's wonderful to hear that they exceeded your expectations. From the marketing of your property to the regular updates and quick replies, it sounds like Tom's team did everything they could to make the sale process smooth and stress-free. We're grateful for your kind words about Tom's advice, the effectiveness of our marketing, and the quick turnaround on the sale. We're also thrilled that you would recommend Tom and his team without hesitation. Thank you again for taking the time to share your wonderful feedback with us. We're honored to have had the opportunity to work with you, and we look forward to helping you with any future property needs. Best regards, The Palmer & Partners Team

2/5

Trustpilot

Lack of care and attention

I enquired about a property that I'd like to view around 3pm online via Rightmove. I was called around 11am the next day to arrange a date and time. I told Jack what I was looking for and he sent me one email in the following days with details for a property that was a long way out of the areas I said I would consider and quite a way over my top budget, so I unsubscribed from such emails. The viewing itself went well, the lady, Diane, was there before me and the property was all opened up. I wasn't hurried and Diane freely shared her knowledge of the property and area. The next day I received a text message inviting to complete an online form to give feedback, so I did. The day after that I received a call from Jack asking for feedback, when I said I had already provided it via the form he said he hadn't received it (a waste of my time) so I gave my feedback to him. He said he would let me know if anything changed regarding the property whilst I was still considering putting in an offer or not. Thursday at around 13:30 I see the property it now marked as sold but I've had no further contact from Jack or anyone at P&P. It's just poor. Slow to respond. Ask for preferences and then send details of a property completely outside of them. Request you complete forms online which must go straight into the bin and then don't do as they say they will. They didn't even offer to value my current property which I said I would be selling.

Mr · 11 September 2025 · Palmer & Partners Clacton-On-Sea

5/5

Google

Diane is very helpful when showing me around the properties I’ve seen with her. Thank you for all your help.

Emily · 9 September 2025 · Palmer & Partners Colchester

Agent replied · 9 September 2025

Hi Emily, Thank you so much for your lovely review! We're delighted to hear that Diane was very helpful when showing you around the properties you've seen with her. We're thrilled that she made a positive impact on your viewing experience, and we're grateful for your kind words. Our goal is to provide exceptional service and make the property viewing process as enjoyable and stress-free as possible, and it sounds like Diane achieved that for you. Thank you for taking the time to share your appreciation and for acknowledging Diane's help. We'll make sure to pass on your thanks to her! Best regards, The Palmer & Partners Team

5/5

Google

Diane was lovely really helped us and made us feel really comfortable viewing the propertys So kind :)

J.Hyamm · 6 September 2025 · Palmer & Partners Colchester

Agent replied · 9 September 2025

Hi J.Hyamm Aww, thank you so much for your lovely review! We're delighted to hear that Diane was lovely and made you feel comfortable while viewing properties. It's wonderful to know that she was kind and helped you throughout the process. We strive to create a warm and welcoming experience for all our clients, and it sounds like Diane hit the spot! Her kindness and professionalism are a testament to her dedication to providing exceptional service. Thank you for sharing your heartwarming feedback and for acknowledging Diane's kindness. We'll make sure to pass on your praise to her! Best regards, The Palmer & Partners Team

5/5

Google

Great viewing with Diane. Very friendly and punctual

Lucy · 6 September 2025 · Palmer & Partners Colchester

Agent replied · 9 September 2025

Hi Lucy, Thank you so much for your lovely review! We're delighted to hear that you had a great viewing experience with Diane. It's wonderful to know that she was friendly and punctual, making you feel welcome and valued. We're proud of our team's commitment to providing excellent service, and Diane's friendly and professional demeanor are a shining example of this. We'll make sure to pass on your kind words to her! Thank you again for taking the time to share your feedback. Best regards, The Palmer & Partners Team

5/5

Google

Diane a super star , very helpul and proffesional

Eglantina · 5 September 2025 · Palmer & Partners Colchester

Agent replied · 9 September 2025

Hi Eglantina, Thank you so much for your wonderful review! We're absolutely delighted to hear that Diane was a "super star" and provided you with helpful and professional service. We're thrilled to have team members like Diane who go above and beyond to ensure our clients receive the best possible experience. Her dedication and expertise are a credit to our team, and we're grateful to have her on board. Thank you for taking the time to share your kind words and for acknowledging Diane's exceptional service. We'll make sure to pass on your praise to her! Best regards, The Palmer & Partners Team

5/5

Google

Our experience with Palmer & Partners has been great: the renting process has been very smooth and thorough, and Eva, the agent who followed our application through to completion, has been absolutely brilliant: from accomodating our online viewing, to her fantastic support and speedy replies, we have felt supported and reassured every step of the way! Many thanks for all your help.

Alexandra · 4 September 2025 · Palmer & Partners Colchester

Agent replied · 9 September 2025

Hi Alexandra, We're absolutely delighted to hear about your wonderful experience with Palmer & Partners! We're thrilled that the renting process was smooth and thorough, and that Eva was an absolute star throughout. It's fantastic to hear that Eva accommodated your online viewing and provided fantastic support, speedy replies, and reassurance every step of the way. Our goal is to make the renting process as stress-free as possible, and it sounds like Eva went above and beyond to achieve that for you. Thank you for taking the time to share your kind words and for acknowledging Eva's exceptional service. We're so grateful to have team members like Eva who make a real difference in our clients' experiences. Many thanks again for your lovely review, and we wish you all the best in your new home! Best regards, The Palmer & Partners Team

5/5

Google

Diane did a very good job of showing us round 2 properties.

Fiona · 3 September 2025 · Palmer & Partners Colchester

Agent replied · 9 September 2025

Hi Fiona, Thank you for your kind words about Diane! We're delighted to hear that she did a great job showing you around the properties. We're proud of our team's knowledge and enthusiasm for the properties we represent, and it's great to know that Diane made a positive impression on you. We're glad that you felt well-informed and taken care of during your viewings. Thank you for choosing Palmer & Partners, and we hope that we can help you find your perfect property soon! Best regards, The Palmer & Partners Team

1/5

Google

Communication poor , never responds to calls, unprofessional. Can not give feed back on a property im buying and why it's taking to long 5 months. Im now at a point my buyers are thinking about pulling out.

Lorraine · 2 September 2025 · Palmer & Partners Clacton-On-Sea

Agent replied · 17 April 2026

Hi Lorraine, my name is Brady. I hope you have now settled in your home. Please could you contact me to discuss this review further so we can improve our service. This is my direct number 07729198502. I care about such negative reviews and would like the chance to discuss the service.

5/5

Google

This was my first experience renting and Palmer and Partners made the whole experience very easy. I had no issues throughout and when it came time to move on the checkout procedure was made very clear. I had the pleasure of dealing with Rachel for the checkout who did an excellent job.

Pete · 2 September 2025 · Palmer & Partners Colchester

5/5

Google

Dawn showed me round, clearly... Very pleasant made me feel relaxed viewing the home and gave me time to look

Doreen · 1 September 2025 · Palmer & Partners, Suffolk

Agent replied · 8 September 2025

Hi Doreen, Thank you so much for taking the time to share your kind words about our team! We're thrilled to hear that you found our service to be nice and pleasant. We strive to create a welcoming and friendly environment for all our clients, and it's great to know that we've been able to achieve that for you. Thank you for choosing Palmer & Partners, and we hope to have the opportunity to help you again in the future. Best regards, The Palmer & Partners Team

5/5

Google

Claire and Lucy were absolutely fantastic throughout the whole process of buying our property. They were patient, professional, and always willing to go the extra mile to make sure everything went smoothly. Their guidance and support made what could have been a stressful experience much easier, and we’re very grateful for all their help. Highly recommend!

Eli · 1 September 2025 · Palmer & Partners, Suffolk

Agent replied · 8 September 2025

Hi Eli, Thank you so much for your glowing review! We're absolutely thrilled to hear that Claire and Lucy provided you with an exceptional level of service throughout the buying process. Their patience, professionalism, and willingness to go the extra mile are a testament to their dedication to our clients. We're delighted to hear that their guidance and support made a significant difference in making what could have been a stressful experience much easier. We're proud of the hard work and expertise that Claire and Lucy bring to our team. Thank you for your heartfelt recommendation - it means a great deal to us. We're so grateful to have had the opportunity to help you with your property purchase, and we wish you all the best in your new home! Best regards, The Palmer & Partners Team

5/5

Google

A great estate agent! Helped and informed us through the whole process. Really good people to deal with. The added bonus of very reasonable costs too!! Thank you.

Mick · 1 September 2025 · Palmer & Partners, Suffolk

Agent replied · 8 September 2025

Hi Mick, Thank you so much for your wonderful review! We're absolutely thrilled to hear that you had a great experience with us and that we were able to guide and inform you throughout the process. We're proud of our team's friendly and approachable nature, and it's fantastic to know that you found us a pleasure to deal with. We're also glad that you found our costs to be very reasonable - we strive to offer competitive pricing without compromising on the level of service we provide. Thank you for choosing Palmer & Partners, and thank you for your kind words. We're so grateful to have had the opportunity to help you, and we wish you all the best! Best regards, The Palmer & Partners Team

1/5

Trustpilot

Don’t use avoid!

Don’t use avoid! They treat you like a child and speak to you as if your stupid, but it’s your property your selling! We did not feel we was treated like the client! Awful experience at one point we felt harassed and intimidated they do not work in the clients best interest avoid avoid

Sharon · 31 August 2025 · Palmer & Partners Clacton-On-Sea

5/5

Google

Wow why on earth didn’t I choose these guys first time round!! Genuine people who clearly know their jobs, professional friendly realistic. Simon, Chelsea, Jacob, all the team you are amazing. Don’t even think about anywhere else to sell your property these are the number one guys in town. You won’t regret it!!

Sally · 25 August 2025 · Palmer & Partners, Suffolk

Agent replied · 8 September 2025

Hi Sally, Thank you so much for your incredible review! We're absolutely blown away by your kind words and enthusiasm! We're thrilled to hear that you've had such a positive experience with our team, and that you wish you had chosen us from the start. Simon, Chelsea, Jacob, and the entire team are beaming with pride after reading your review. We're so grateful for your recognition of their hard work, expertise, and dedication to providing exceptional service. We're proud to be considered the number one team in town, and we're committed to continuing to provide the highest level of service to our clients. Your recommendation means the world to us, and we're honoured to have earned your trust. Thank you again for choosing Palmer & Partners, and for sharing your amazing review with others. We're so glad we could make a difference for you, and we look forward to helping many more clients in the future! Best regards, The Palmer & Partners Team

5/5

Google

An absolute pleasure to deal with. Very responsive with a personal touch. Would highly recommend to anyone considering moving home.

Anne · 25 August 2025 · Palmer & Partners, Suffolk

Agent replied · 8 September 2025

Hi Anne Marie, Thank you so much for your wonderful review! We're absolutely delighted to hear that you found working with us to be a pleasure. We strive to provide a responsive and personal service to each of our clients, and it's fantastic to know we achieved that for you. Your recommendation means a great deal to us. We wish you all the best in your new home! Best regards, The Palmer & Partners Team

5/5

Google

Anouska was professional polite organised and ever so knowledgeable. Her open honest demeanour made me want to bye a property on the spot. I would advise everyone to use this lady she really is good.

Anna · 25 August 2025 · Palmer & Partners, Suffolk

Agent replied · 8 September 2025

Hi Anna, Thank you so much for your glowing review! We're absolutely thrilled to hear that Anouska made such a fantastic impression on you. Her professionalism, politeness, and expertise are a credit to our team, and we're delighted you found her to be so knowledgeable and trustworthy. We're delighted to hear that Anouska's open and honest approach made you feel so confident in her abilities. We're very proud of her and the exceptional service she provides to our clients. Thank you for your wholehearted recommendation - we're so grateful for your kind words and look forward to helping many more clients in the future! Best regards, The Palmer & Partners Team

1/5

Google

Very poor service from when we signed the letting agreement, was offered a discount only for the agent to put on extras so this voided any discount. The contracts were drawn up and sent out wrong twice to tenants. Never replied to emails or phone calls, if you a stress free service I would definitely avoid Palmer & Partners.

Josie · 21 August 2025 · Palmer & Partners Colchester

2/5

Google

Not great. Slow and communications are shoddy. Unless you’re paying them money they’re very poor to deal with

Marwan · 19 August 2025 · Palmer & Partners Colchester

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Palmer & Partners

Which Palmer & Partners office has the most reviews?

Colchester has the most, with 455 reviews rated 4.6 out of 5, followed by Ipswich with 342.

Where are the Palmer & Partners offices?

The three Palmer & Partners offices, by town:

  • Clacton-On-Sea: 2 Arcade Buildings, Station Road, Clacton-On-Sea, CO15 1SS
  • Colchester: 43 Crouch Street, Colchester, CO3 3EN
  • Ipswich: 2 Nicholas Street, Ipswich, IP1 1TJ, IP1 1TJ
Has Palmer & Partners won any awards?

Yes. In The Trusted Agent 2026 awards: Palmer & Partners, Ipswich won Gold; Palmer & Partners, Colchester won Gold.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent