Trusted Agent profile

Palmer & Partners estate agents in Colchester, Ipswich and Clacton-On-Sea

4.7

β˜…β˜…β˜…β˜…β˜… Excellent

913 reviews across 3 offices and 2 platforms

Palmer & Partners has three offices, in Colchester, Ipswich and Clacton-On-Sea. Together they have 913 reviews on two platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

902

Reviews on Google

All 3 offices

Trustpilot logo

11

Reviews on Trustpilot

All 3 offices

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Our offices

Palmer & Partners's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Palmer & Partners, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Palmer & Partners office

Newest first, from every platform, with the office each review is about. First names only.

1/5

Google

Rude and unhelpful. Trying to rent..Called them multiple times about different properties, but they'll always, "call me back". I'm obviously not good enough to rent from them.

K Β· 17 November 2025 Β· Palmer & Partners Clacton-On-Sea

Agent replied Β· 17 April 2026

Good afternoon, I’m sorry you have received this service. Before leaving this review could I please speak to you to try and rectify this. I care about such negative reviews and would appreciate the chance to put this right. Please email me your details/number and I’ll contact you straight away. My name is Brady 07729198502 this is my direct number.

5/5

Google

We had a house viewing with Dawn today. She was lovely showing us round and answering all our questions!

Ami Β· 15 November 2025 Β· Palmer & Partners, Suffolk

Agent replied Β· 22 November 2025

Thank you so much for your lovely review! We're delighted to hear that you had a great house viewing experience with Dawn. It's wonderful to know that she was friendly, knowledgeable, and happy to answer all your questions. We're proud to have team members like Dawn who are passionate about providing excellent customer service and making our clients feel welcome. It's clear that she did a fantastic job of showing you around the property and making you feel at ease. Thank you for taking the time to share your positive experience with us. We'll be sure to pass along your kind words to Dawn - she'll be thrilled to know that she made such a great impression! Best regards, The Palmer & Partners Team

5/5

Google

Efficient helpful and professional. Simon was particularly good at keeping me informed every step of the way. Their valuation was achieved. Highly recommend

Liz Β· 15 November 2025 Β· Palmer & Partners, Suffolk

Agent replied Β· 22 November 2025

Thank you very much for your kind words! We're so pleased to hear that you found our service efficient, helpful, and professional. It's fantastic to know that Simon kept you well-informed throughout the entire process, communication is key, and we’re glad he made such a positive impression. We're also delighted that we were able to achieve the valuation for your property and meet your expectations. Thank you for your recommendation, it truly means a lot to us! Wishing you all the best and thank you again for choosing Palmer & Partners. Best regards, The Palmer & Partners Team

4/5

Google

Rating only, no written review.

Benard Β· 15 November 2025 Β· Palmer & Partners, Suffolk

5/5

Google

Fantastic services from Palmer and Partners and specifically wanted to highlight Chelsey who was our main contact and was very professional and helpful during what was a long and frustrating purchase (not through them) they sold my house very quickly.

Rosie Β· 15 November 2025 Β· Palmer & Partners, Suffolk

Agent replied Β· 22 November 2025

Thank you so much for your wonderful review! We're thrilled to hear that you were impressed with the service you received from Palmer & Partners, and particularly with Chelsey, who was your main point of contact. We're delighted to know that Chelsey provided you with professional and helpful support throughout what was clearly a challenging and frustrating purchase process. It's a testament to her dedication and expertise that she was able to provide you with a positive experience, despite the complexities of the situation. We're also pleased to hear that we were able to sell your house quickly, which is always a great outcome for our clients. Chelsey will be thrilled to know that her hard work and commitment made such a positive impact on your experience. Thank you again for taking the time to share your kind words with us. We're grateful for clients like you, and we're so glad we could play a part in helping you achieve your goals. Best regards, The Palmer & Partners Team

5/5

Google

Proper process. Same respect to the Tenant while moving in and out.

HarisH Β· 8 November 2025 Β· Palmer & Partners Colchester

Agent replied Β· 12 November 2025

Thank you for your brief but glowing review! We're thrilled to hear that you felt we followed a proper process and treated you with respect, not just during the move-in but also during the move-out. We believe that every stage of the tenancy process is important, and it's great to know that we were able to provide a seamless and respectful experience for you. Our team strives to maintain a high level of professionalism and courtesy, and it's wonderful to know that we met your expectations. Thank you again for your kind words, and we wish you all the best in your future endeavours! Best regards, The Palmer & Partners Team

5/5

Google

Very pleased with the service, extremely helpful and supportive. nothing was too much trouble. Big shout out for Diane who is a great assett !

Terry Β· 7 November 2025 Β· Palmer & Partners Colchester

Agent replied Β· 12 November 2025

Hi Terry, Thank you so much for your wonderful review! We're absolutely delighted to hear that you were extremely pleased with the service you received from our team. We strive to provide exceptional support and guidance to all of our clients, and it's fantastic to know that we met your expectations. We're particularly glad to hear that you found our team to be extremely helpful and supportive. We know that buying or selling a property can be a stressful and overwhelming experience, but we're committed to making the process as smooth and stress-free as possible. Your comment that "nothing was too much trouble" is especially meaningful to us, as it reflects our core values of providing exceptional customer service and going above and beyond to meet our clients' needs. Thank you again for your kind words and for choosing to work with us. We're honoured to have had the opportunity to support you. Best regards, The Palmer & Partners Team

5/5

Google

Dianne was extremely friendly and welcoming, and provided good insight into the properties we viewed. She made sure that all our questions were answered.

Robert Β· 7 November 2025 Β· Palmer & Partners Colchester

Agent replied Β· 12 November 2025

Thank you so much for your lovely review! We're delighted to hear that Dianne was friendly, welcoming, and provided valuable insight into the properties you viewed. It's great to know that she took the time to answer all your questions and made you feel at ease. We're proud to have team members like Dianne who are dedicated to providing exceptional service and ensuring that our clients have a positive experience. It's clear that she went above and beyond to make your viewings a success. Thank you for taking the time to share your positive experience with us. We'll be sure to pass along your kind words to Dianne - she'll be thrilled to know that she made such a great impression! Best regards, The Palmer & Partners Team

2/5

Google

Currently selling my property through them. Have been friendly and had given a good impression at first. However, when we returned to the property. A blind had been ripped off the wall (the raw plugs had been snapped in half!) and the toilet had been used and left in a disgusting condition. I understand accidents can happen, but I was not even informed. And despite repeatedly closing the curtains to the front of the property, these were left open after viewings. Can only hope that the rest of the process goes smoothly and will update accordingly.

Rachael Β· 6 November 2025 Β· Palmer & Partners Colchester

5/5

Google

A very diligent and thorough Letting Agency. The staff were amazing and lovely during my stay especially Ryan Mann πŸ‘ŒπŸΌπŸ‘ŒπŸΌwho was always prompt to assist with any issue I had as well as issues with maintenance and repairs; I literally could always reach out to him and he’d be ready to help!! I was never charged for faults that were not as a result of my doing. Ryan deserves a raise!!πŸ˜„πŸ˜„ I also liked the idea of quarterly checks on the house as this keeps them posted as to normal wear and tears which could be relevant during the end of tenancy transition. It was honestly a very peaceful tenure and the process during my end of tenancy was smooth. I’d recommend the efficiency of Palmer and PartnersπŸ‘ŒπŸΌ πŸ’―. Great Team!!

Nana Β· 5 November 2025 Β· Palmer & Partners Colchester

Agent replied Β· 12 November 2025

Wow, thank you for your incredible review! We're absolutely thrilled to hear that you had such a positive experience with Palmer & Partners during your stay. Our team is dedicated to providing exceptional service, and it's clear that Ryan went above and beyond to ensure your needs were met. We're delighted to hear that Ryan was always prompt and helpful in addressing any issues you had, and that he was proactive in ensuring that you weren't charged for any faults that weren't your responsibility. We'll definitely pass along your recommendation for a raise - Ryan will be thrilled to know that his hard work and dedication have been recognised! We're also glad you appreciated our quarterly checks on the house. This is an important part of our service, as it helps us to identify and address any potential issues before they become major problems. It's great to know that this helped to make your tenure more peaceful and stress-free. We're grateful for clients like you who appreciate our team's efforts, and we're thrilled that we could provide a smooth and efficient experience during your end of tenancy. Your recommendation means a great deal to us, and we're proud to have been able to provide you with a positive experience. Thanks again for your wonderful review, and we wish you all the best in your future endeavours! Best regards, The Palmer & Partners Team

5/5

Google

We had a lovely viewing with Diane! She was very professional, friendly and warm. You can tell she cares about the needs of those she’s showing around.

Keji Β· 5 November 2025 Β· Palmer & Partners Colchester

Agent replied Β· 12 November 2025

Thank you so much for your lovely review! We're delighted to hear that you had a great viewing experience with Diane. It's wonderful to know that she was able to showcase the property in a professional, friendly, and warm manner. We're particularly pleased to hear that you felt Diane genuinely cared about your needs. This is exactly the kind of personalised service we strive to provide at Palmer & Partners. Our team is dedicated to understanding each client's unique requirements and finding the perfect match for them. Thank you for taking the time to share your positive experience with us. We'll be sure to pass along your kind words to Diane - she'll be thrilled to know that she made such a great impression! Best regards, The Palmer & Partners Team

5/5

Google

I’ve had such a positive experience with Eva at the Colchester branch. The whole process was smooth and stress-free from start to finish. Eva was incredibly helpful, professional, and always quick to respond to any questions I had. She really went the extra mile to make everything easy and straightforward, which I truly appreciated. Highly recommend them to anyone looking for a reliable and friendly letting agent, they’ve been an absolute pleasure to deal with! A shout-out to Ryan, who was great to meet and made the experience as he was friendly and helpful too. Thank you guys you are amazing.

Michelle Β· 5 November 2025 Β· Palmer & Partners Colchester

Agent replied Β· 12 November 2025

We're absolutely delighted to hear that you had such a positive experience with Eva at our Colchester branch. It's wonderful to know that the whole process was smooth and stress-free from start to finish, and that Eva was incredibly helpful, professional, and responsive throughout. We're thrilled to hear that Eva went the extra mile to make everything easy and straightforward for you - this is exactly the kind of exceptional service we strive to provide at Palmer & Partners. We're also glad to hear that Ryan made a great impression when you met him - he's a valued member of our team, and we're happy to know that he helped make your experience even more enjoyable. We're grateful for clients like you who appreciate our team's hard work and dedication. Your recommendation means the world to us, and we're so glad we could provide a positive experience that exceeded your expectations. Thank you again for your wonderful review, and we wish you all the best in your future endeavours! Best regards, The Palmer & Partners Team

5/5

Google

Diane was so lovely, and made the day a lovely day. Thank you Diane for your help.

Lisa Β· 5 November 2025 Β· Palmer & Partners Colchester

5/5

Google

Diane was the estate agent that showed us around a house in Manningtree. She had a lovely energy, was very friendly and not pushy at all. We enjoyed a pressure free viewing with laughter and a smile, even if we did stay a bit longer than the alloted time for the viewing πŸ˜† …

Matt Β· 29 October 2025 Β· Palmer & Partners Colchester

Agent replied Β· 12 November 2025

Thank you so much for your lovely review! We're thrilled to hear that Diane made such a positive impression during your viewing in Manningtree. Her friendly and welcoming nature is exactly what we strive for in our team members, and it's great to know that she helped make your viewing experience enjoyable and pressure-free. We love that you mentioned laughter and a smile, those are exactly the kind of moments we want to create for our clients! And don't worry about staying a bit longer than the allotted time, we're happy to accommodate and make sure you have all the time you need to explore a potential new home. Thanks again for sharing your positive experience with us. We're so glad Diane could help make your viewing a pleasant one! Best regards, The Palmer & Partners Team

5/5

Google

Palmer and Partners made the process of finding a property to let, through to ending my tenancy, easy and painless, . Their staff are so helpful and pleasant - you couldn't want for more.

Andrew Β· 29 October 2025 Β· Palmer & Partners Colchester

Agent replied Β· 14 June 2024

Thank you for your kind words! We're thrilled to hear that you found the process of viewing properties and letting one of them to be easy and painless with Palmer and Partners. Providing helpful and pleasant service is our top priority, and we're delighted that our team could meet your expectations. If you ever need assistance in the future, don't hesitate to reach out. We appreciate your feedback and look forward to serving you again!

5/5

Google

We would highly recommend Palmer & Partners, they helped make the selling experience less daunting, keeping in contact throughout the process, providing honest advice from the start and always available to answer or help with any queries or concerns. Big shout out to Lucy, Jan and Claire who looked after us superbly.

Cheryl Β· 27 October 2025 Β· Palmer & Partners, Suffolk

Agent replied Β· 10 November 2025

Thank you for your wonderful recommendation! We're delighted to hear that Palmer & Partners made your selling experience less daunting and provided the support and guidance you needed. Our team takes pride in maintaining clear communication, offering honest advice, and being consistently available to address your queries and concerns. A special thank you to Lucy, Jan, and Claire for their exceptional service, we're thrilled that they looked after you so well throughout the process. Your trust and recommendation mean a great deal to us. We appreciate you taking the time to share your positive experience. Best regards, The Palmer & Partners Team

5/5

Google

Palmer and partners were absolutely outstanding. They helped us and kept us in the loop from the moment we asked them we were looking for a house to buy until we got the keys. Real professionals that is what they are. A massive shout to Lucy green for doing this amazing job. Thank you so much.

Jean Β· 27 October 2025 Β· Palmer & Partners, Suffolk

Agent replied Β· 10 November 2025

Wow, thank you for your incredible review! We're absolutely thrilled to hear that Palmer & Partners exceeded your expectations and provided you with an outstanding experience from start to finish. Our team is dedicated to being proactive, communicative, and professional, and it's clear that we were able to deliver on those promises for you. A huge thank you to Lucy Green for her exceptional service, we're so glad to hear that she went above and beyond to ensure your home buying journey was a success. We'll be sure to pass along your kind words to her! Thank you again for choosing Palmer & Partners and for your heartfelt recommendation. We're honoured to have been a part of your journey to finding your new home. Best regards, The Palmer & Partners Team

5/5

Google

Lovely, friendly agent showed me round, had lots of time for me and answered all my questions.

Juju Β· 15 October 2025 Β· Palmer & Partners, Suffolk

Agent replied Β· 22 October 2025

Thank you for your lovely feedback! We're thrilled to hear that you had a positive experience with our agent during your viewing. It's wonderful to know that they took the time to ensure all your questions were answered and made you feel comfortable throughout the process. Your satisfaction is our top priority, and we greatly appreciate you sharing your experience. If you have any more questions or need further assistance, feel free to reach out! Best regards, The Palmer & Partners Team

5/5

Google

As purchasers, we would like to commend Palmer and Partners for the friendly and professional service they provided throughout our recent home-buying journey. While they were the marketing agents for the property, their support went far beyond that role. Lucy was excellent during the offer and acceptance stage, keeping communication clear and timely. However, special recognition must go to Claire Chapman, who truly went above and beyond to keep the process moving, especially during some frustrating and uncertain moments. Her ability to liaise calmly and effectively with the sellers, solicitors on both sides, and other key parties made a real difference. Claire’s steady approach helped navigate the twists and turns with grace, and we always felt in very safe hands. We’re genuinely so grateful for the care and commitment shown. Thank you Claire, Lucy and the Palmer and Partners team. If we ever come to sell our property, we know where we'll come!

Aileen Β· 15 October 2025 Β· Palmer & Partners, Suffolk

Agent replied Β· 22 October 2025

Thank you so much for your wonderful feedback! We're thrilled to hear about your positive experience with our team at Palmer & Partners during your home-buying journey. It's fantastic to know that Lucy provided excellent communication during the offer and acceptance stage. A special thank you for recognising Claire Chapman, her dedication to ensuring a smooth process, especially during challenging moments, truly exemplifies the level of service we strive to provide. We're delighted that her calm and effective approach made a difference for you. We appreciate your kind words and are grateful for the trust you've placed in us. Should you ever decide to sell your property, we would be honoured to assist you again! Best regards, The Palmer & Partners Team

5/5

Google

Outstanding Service from Palmer and Partners. It was an absolute pleasure working with Lucy and Claire throughout the sale of our property. They managed to sell it incredibly quickly, and the entire process, from start to finish, was completely stress-free. Their professionalism and outstanding communication made all the difference. Every member of the Palmer and Partners team was friendly, helpful, and polite. It’s clear they work tirelessly to achieve the best outcome for everyone involved. I wouldn’t hesitate to use Palmer and Partners again. Thank you for the superb service!, Nicola Lee

Nicola Β· 15 October 2025 Β· Palmer & Partners, Suffolk

Agent replied Β· 22 October 2025

Thank you so much for your outstanding review! We are thrilled to hear about your positive experience with Lucy and Claire during the sale of your property. It's wonderful to know that they were able to sell your home quickly and that the entire process was stress-free for you. We take pride in our professionalism and communication, and we're glad that it made a difference during your experience. Your kind words about our entire team's friendliness and dedication mean a lot to us. We truly appreciate your recommendation, and we would be honoured to assist you again in the future. Thank you for choosing Palmer & Partners! Best regards, The Palmer & Partners Team

5/5

Google

I have just finished the process of signing my documents and being ready to move in tommorow, and palmer and partners have been very helpful and responsive making sure I get everything done in time, Special shoutout to Terrell Denton who was an absolute legend all the way from the start and arranging the viewing to the end, Thanks Terrell, Emily and Lynne and everyone who was part of this.

Kareem Β· 15 October 2025 Β· Palmer & Partners, Suffolk

Agent replied Β· 22 October 2025

Thank you so much for your wonderful feedback! We're delighted to hear that you had a positive experience with Palmer & Partners and that our team was helpful and responsive throughout the entire process. A special shoutout to Terrell Denton for his exceptional support, it's great to know that he made a positive impact from the initial viewing to the final steps. We appreciate your recognition of Emily, Lynne, and everyone involved as well. Congratulations on your upcoming move! If you need any further assistance in the future, please don’t hesitate to reach out. Best regards, The Palmer & Partners Team

5/5

Google

Palmer and Partners were brilliant. Andrew who came round to do the valuation and dealt with the offer we had on the house was lovely, professional and thorough. Jess who then dealt with the rest of the sale was encouraging, moved things along at a good pace and responded to every query I had. Everyone I came into contact with from Palmer and Partners was great and the team sold the house quickly, for a price I was very happy with. Thanks for all your help

Lauren Β· 8 October 2025 Β· Palmer & Partners, Suffolk

Agent replied Β· 22 October 2025

Hi Lauren, We're absolutely delighted to hear that you had a brilliant experience with Palmer & Partners! We're thrilled that Andrew and Jess provided you with a professional and thorough service from start to finish. We're particularly pleased to hear that Andrew's valuation and handling of the offer on your house was impressive, and that Jess's encouragement and prompt responses helped to move the sale along at a good pace. We know that selling a house can be a stressful and emotional experience, but it sounds like our team did everything they could to make the process as smooth and hassle-free as possible. We're also grateful for your kind words about the rest of the team at Palmer & Partners. We're proud of our team's commitment to providing excellent customer service, and it's wonderful to hear that everyone you interacted with was great. We're thrilled that we were able to sell your house quickly and for a price you were happy with. That's what we strive for with every client, and it's great to know that we were able to achieve that for you. Thank you again for taking the time to share your wonderful feedback with us. We're honoured to have had the opportunity to work with you, and we hope you have a great future in your new home. Best regards, The Palmer & Partners Team

5/5

Google

Just want to take this opportunity to thank the staff at Palmer and partners for the hard work , excellent communication and continuity from all the team especially Jess and Chelsea. Your combined effort has made for a stress free experience and I've already recommended you to friends that are 'on the move '. Many thanks to Andy and the team.

Sue Β· 1 October 2025 Β· Palmer & Partners, Suffolk

Agent replied Β· 22 October 2025

Hi Sue, We're absolutely delighted to receive your heartfelt thanks and wonderful feedback! We're thrilled to hear that our team's hard work, excellent communication, and continuity made for a stress-free experience for you. We're especially grateful for your kind words about Jess, Chelsea, and Andy, who clearly made a significant impact on your journey. We're also thrilled that you've already recommended us to friends who are moving - there's no greater compliment than a happy client spreading the word! Please know that we appreciate your business and your kind words. We're honoured to have had the opportunity to help you with your move, and we look forward to continuing to provide exceptional service to you and your friends in the future. Thank you again for your lovely review! Best regards, The Palmer and Partners Team

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Palmer & Partners

Which Palmer & Partners office has the most reviews?

Colchester has the most, with 455 reviews rated 4.6 out of 5, followed by Ipswich with 342.

Where are the Palmer & Partners offices?

The three Palmer & Partners offices, by town:

  • Clacton-On-Sea: 2 Arcade Buildings, Station Road, Clacton-On-Sea, CO15 1SS
  • Colchester: 43 Crouch Street, Colchester, CO3 3EN
  • Ipswich: 2 Nicholas Street, Ipswich, IP1 1TJ, IP1 1TJ
Has Palmer & Partners won any awards?

Yes. In The Trusted Agent 2026 awards: Palmer & Partners, Ipswich won Gold; Palmer & Partners, Colchester won Gold.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent