Every review we hold for the Ipswich office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleDespite selling our property through a different agent, we were buying with Palmer & Partners and had the pleasure of working with Chelsey Killington. Her service was truly exemplary. Chelsey was consistently present, approachable, and easy to contact. She regularly reached out with updates and kept the process moving by encouraging solicitors to be efficient.
Thanks to her dedication, what could have been a stressful experience was made far easier. We always felt informed and supported throughout. When the time comes to sell, I will be asking for Chelsey without hesitation.
Rhianna · 20 November 2025
Agent replied · 22 November 2025
We're absolutely delighted to hear that Chelsey provided you with exemplary service during the buying process.
It's fantastic to know that Chelsey was consistently present, approachable, and easy to contact, keeping you informed and supported throughout the entire process. Her proactive approach and dedication to keeping the process moving smoothly are exactly what we strive for, and it's wonderful to hear that she exceeded your expectations.
We're particularly pleased that Chelsey's efforts helped make what could have been a stressful experience much easier for you. That's exactly what we aim to achieve for all our clients, and it's great to know that we were able to deliver that for you.
We'll be sure to pass along your glowing praise to Chelsey - she'll be thrilled to know that her hard work made such a positive impact on your experience.
We're also grateful for your commitment to working with Chelsey again in the future. That's the ultimate compliment, and we're honoured to have earned your loyalty.
Thank you again for choosing Palmer & Partners and for sharing your wonderful feedback with us. We're so glad we could help make your buying experience a positive one, and we look forward to working with you again in the future.
Best regards,
The Palmer & Partners Team
★★★★★ 5/5
GoogleAs purchasers, we would like to commend Palmer and Partners for the friendly and professional service they provided throughout our recent home-buying journey. While they were the marketing agents for the property, their support went far beyond that role.
Lucy was excellent during the offer and acceptance stage, keeping communication clear and timely. However, special recognition must go to Claire Chapman, who truly went above and beyond to keep the process moving, especially during some frustrating and uncertain moments. Her ability to liaise calmly and effectively with the sellers, solicitors on both sides, and other key parties made a real difference. Claire’s steady approach helped navigate the twists and turns with grace, and we always felt in very safe hands.
We’re genuinely so grateful for the care and commitment shown. Thank you Claire, Lucy and the Palmer and Partners team. If we ever come to sell our property, we know where we'll come!
Aileen · 15 October 2025
Agent replied · 22 October 2025
Thank you so much for your wonderful feedback! We're thrilled to hear about your positive experience with our team at Palmer & Partners during your home-buying journey. It's fantastic to know that Lucy provided excellent communication during the offer and acceptance stage.
A special thank you for recognising Claire Chapman, her dedication to ensuring a smooth process, especially during challenging moments, truly exemplifies the level of service we strive to provide. We're delighted that her calm and effective approach made a difference for you.
We appreciate your kind words and are grateful for the trust you've placed in us. Should you ever decide to sell your property, we would be honoured to assist you again!
Best regards,
The Palmer & Partners Team
★★★★★ 5/5
GoogleWe were thoroughly impressed with Tom and his team. From the first valuation to completion, they were organised, responsive, and consistently went over and above. We were kept fully informed at every stage with clear, prompt communication. We were outside the country during the process, yet their regular updates, quick replies, and practical help with viewings and paperwork made everything straightforward. Their advice was clear, the marketing was effective, and the turnaround on the sale was quick. First-class communication, excellent follow-through, and a smooth experience from start to finish. We would recommend Tom and the team without hesitation.
Linda · 1 October 2025
Agent replied · 22 October 2025
Hi Linda,
We're absolutely delighted to hear that you were thoroughly impressed with Tom and his team! We're thrilled that they were able to provide you with an exceptional level of service, from the initial valuation to completion.
We're particularly pleased to hear that Tom and his team were organised, responsive, and went above and beyond to ensure that you were kept fully informed throughout the process. We know that selling a property can be a complex and stressful experience, especially when you're outside the country, but it sounds like Tom's team made everything straightforward and hassle-free.
We're proud of our team's ability to provide clear, prompt communication, and it's wonderful to hear that they exceeded your expectations. From the marketing of your property to the regular updates and quick replies, it sounds like Tom's team did everything they could to make the sale process smooth and stress-free.
We're grateful for your kind words about Tom's advice, the effectiveness of our marketing, and the quick turnaround on the sale. We're also thrilled that you would recommend Tom and his team without hesitation.
Thank you again for taking the time to share your wonderful feedback with us. We're honored to have had the opportunity to work with you, and we look forward to helping you with any future property needs.
Best regards,
The Palmer & Partners Team
★★★★★ 5/5
GoogleI have just finished the process of signing my documents and being ready to move in tommorow, and palmer and partners have been very helpful and responsive making sure I get everything done in time, Special shoutout to Terrell Denton who was an absolute legend all the way from the start and arranging the viewing to the end, Thanks Terrell, Emily and Lynne and everyone who was part of this.
Kareem · 15 October 2025
Agent replied · 22 October 2025
Thank you so much for your wonderful feedback! We're delighted to hear that you had a positive experience with Palmer & Partners and that our team was helpful and responsive throughout the entire process.
A special shoutout to Terrell Denton for his exceptional support, it's great to know that he made a positive impact from the initial viewing to the final steps. We appreciate your recognition of Emily, Lynne, and everyone involved as well.
Congratulations on your upcoming move! If you need any further assistance in the future, please don’t hesitate to reach out.
Best regards,
The Palmer & Partners Team
★★★★★ 5/5
GoogleJust want to take this opportunity to thank the staff at Palmer and partners for the hard work , excellent communication and continuity from all the team especially Jess and Chelsea. Your combined effort has made for a stress free experience and I've already recommended you to friends that are 'on the move '. Many thanks to Andy and the team.
Sue · 1 October 2025
Agent replied · 22 October 2025
Hi Sue,
We're absolutely delighted to receive your heartfelt thanks and wonderful feedback! We're thrilled to hear that our team's hard work, excellent communication, and continuity made for a stress-free experience for you. We're especially grateful for your kind words about Jess, Chelsea, and Andy, who clearly made a significant impact on your journey.
We're also thrilled that you've already recommended us to friends who are moving - there's no greater compliment than a happy client spreading the word!
Please know that we appreciate your business and your kind words. We're honoured to have had the opportunity to help you with your move, and we look forward to continuing to provide exceptional service to you and your friends in the future.
Thank you again for your lovely review!
Best regards,
The Palmer and Partners Team
★★★★★ 5/5
GoogleWe would highly recommend Palmer & Partners, they helped make the selling experience less daunting, keeping in contact throughout the process, providing honest advice from the start and always available to answer or help with any queries or concerns.
Big shout out to Lucy, Jan and Claire who looked after us superbly.
Cheryl · 27 October 2025
Agent replied · 10 November 2025
Thank you for your wonderful recommendation! We're delighted to hear that Palmer & Partners made your selling experience less daunting and provided the support and guidance you needed. Our team takes pride in maintaining clear communication, offering honest advice, and being consistently available to address your queries and concerns.
A special thank you to Lucy, Jan, and Claire for their exceptional service, we're thrilled that they looked after you so well throughout the process.
Your trust and recommendation mean a great deal to us. We appreciate you taking the time to share your positive experience.
Best regards,
The Palmer & Partners Team
★★★★★ 5/5
GoogleClaire and Lucy were absolutely fantastic throughout the whole process of buying our property. They were patient, professional, and always willing to go the extra mile to make sure everything went smoothly. Their guidance and support made what could have been a stressful experience much easier, and we’re very grateful for all their help. Highly recommend!
Eli · 1 September 2025
Agent replied · 8 September 2025
Hi Eli,
Thank you so much for your glowing review! We're absolutely thrilled to hear that Claire and Lucy provided you with an exceptional level of service throughout the buying process. Their patience, professionalism, and willingness to go the extra mile are a testament to their dedication to our clients.
We're delighted to hear that their guidance and support made a significant difference in making what could have been a stressful experience much easier. We're proud of the hard work and expertise that Claire and Lucy bring to our team.
Thank you for your heartfelt recommendation - it means a great deal to us. We're so grateful to have had the opportunity to help you with your property purchase, and we wish you all the best in your new home!
Best regards,
The Palmer & Partners Team
★★★★★ 5/5
GooglePersonally I have never had any time for estate agents because of there attitude. The Ladies I have dealt with at Palmers are the total exception, very honest, caring and extremely helpful. I would recommend Lucy, Jan and Claire to anyone.
Thankyou for your help in our move and trust you will continue to help other clients.
Phil · 18 August 2025
Agent replied · 8 September 2025
Hi Phil,
Thank you so much for your incredibly kind words and for sharing your positive experience! We're absolutely delighted to hear that you've had such a different and positive experience with Lucy, Jan, and Claire. It's wonderful to know that their honesty, care, and helpfulness have changed your perspective on estate agents.
We're so proud of our team and their commitment to providing exceptional customer service. Your recommendation means a great deal to us. We'll be sure to share your feedback with Lucy, Jan, and Claire. Thank you again for choosing Palmer & Partners and for your trust in us during your move. We wish you all the best in your new home!
Best regards,
The Palmer & Partners Team
★★★★★ 5/5
GoogleLewis was so helpful and friendly!
From first seeing the rental property on Rightmove to a couple of days before move in he’s always had time for me!
I’ve spoken to almost every single agency in Suffolk to try to find a property while I have a dog and Lewis was by far the most helpful and understanding. He was efficient with everything from getting a viewing booked to getting documents back to me.
Genuinely really impressed and grateful for his help. It’s rare to find someone who really appreciates you’re trying to find your next home even if it’s just a job for them!
Definitely would recommend using palmer and partners after my time with them.
YAY · 10 October 2024
Agent replied · 24 October 2024
We're absolutely delighted to hear that Lewis provided you with an exceptional level of service throughout your rental journey! It's fantastic to know that he took the time to understand your needs, particularly with regards to finding a pet-friendly property. We're proud to have team members like Lewis who genuinely care about helping our clients find their perfect home. Thank you for taking the time to share your positive experience with Palmer and Partners - we're thrilled that you would recommend us to others! We wish you all the best in your new home
★★★★★ 5/5
GoogleWe recently helped our son and his partner in the purchase of their first property and were thoroughly impressed with the service provided by Tom. There were many occasions when Tom was effective in getting answers or responses to questions that the conveyancers (on both sides) seemed to struggle with. Had it not been for Tom's assistance and interventions the purchase would not have got over the line in the timescale hoped for by both parties. Tom has been a real asset in the whole process with prompt responses, clear communication and a calming approach which was very much needed. Thanks Tom.
Iain · 24 September 2024
Agent replied · 24 October 2024
Hi Iain,
Thank you for sharing your experience! It’s wonderful to hear how instrumental Tom was in helping your son and his partner secure their first property. Navigating the complexities of conveyancing can be stressful, and it sounds like Tom’s proactive approach and clear communication made all the difference. His ability to get things moving and provide reassurance in such situations is invaluable. It’s clear that Tom’s dedication helped the purchase stay on track, and I’m sure your son and his partner are grateful for his support!
★★★★★ 5/5
GoogleLucy Green expertise in the Saxmundham market was evident from our first meeting. Throughout the selling process Lucy was incredibly communicative. She promptly answered calls and emails keeping us informed about every development.
After we accepted an offer Claire provided support beyond the transaction, when we were stressed about moving timelines. Claire made sure communication between both solicitors and ourselves went smoothly and quick as possible.
We have no hesitation in recommending Lucy and her team at Palmer and Partners
Hazel · 24 September 2024
Agent replied · 24 October 2024
Hi Hazel,
It's wonderful to hear how Lucy Green’s expertise in the Saxmundham market made such a positive impact on your experience! From the sound of it, Lucy’s consistent communication and attention to detail kept you informed and confident throughout the sale. It's also fantastic that Claire stepped in to provide extra support during a stressful moving timeline, ensuring everything went smoothly with the solicitors. It sounds like they both went above and beyond to make the process as seamless as possible. Thank you for sharing your recommendation!
★★★★★ 5/5
GoogleI had a property with a different estate agents I was moving into earlier in the year which fell through, seller withdrew which at the time I was pretty upset and deflated, but I understand things happen. Seeing a property under Palmer and Palmers I had Tom from the very beginning, setting me up with a viewing and the advice and assistance throughout brought me out of my negative frame of mind pretty quickly. Also updates given and any queries were quickly answered so I was always kept in the loop. A big Thank You to Tom Bishop, and the rest of the team.
Brian · 25 August 2024
Agent replied · 24 October 2024
Thank you for sharing your experience. I’m sorry to hear about the initial setback with your previous property, it’s understandable how upsetting that must have been. But I’m so glad that Tom and the Palmer & Partners team were able to turn things around for you. It’s great to hear that Tom's advice and support helped lift your spirits and that the team kept you well-informed throughout the process. We're thrilled that you had a positive experience, and we truly appreciate your kind words. A big thank you back to you for choosing us!
★★★★★ 5/5
GoogleAmazing service from Palmer & Partners. During the whole process from the marketing to final completion the team kept me up to date with the sale of my late mother's house.
Palmers were recommended to me and I have no hesitation in passing on the recommendation to others.
Jane · 1 October 2025
Agent replied · 22 October 2025
Hi Jane,
We're so grateful for your wonderful review and kind words about our team's service. We're thrilled to hear that we were able to provide you with regular updates and keep you informed throughout the process of selling your late mother's house. We understand that this can be a difficult and emotional time, and we're proud that our team was able to support you every step of the way.
We're also delighted that you were recommended to us, and now you're recommending us to others - that means the world to us! We strive to provide exceptional service to every client, and it's wonderful to know that we've met your expectations.
Thank you again for choosing Palmer & Partners and for taking the time to share your positive experience. We're honoured to have had the opportunity to help you with the sale of your mother's house.
Best regards,
The Palmer & Partners Team
★★★★★ 5/5
GoogleI would highly recommend Palmer & Partners Ipswich Estate Agents especially Sales Negotiators Ollie Findlay and Chelsey Killington.
The whole service I received was second to none. Palmer & Partners was the first and only Estate Agents I contacted for a free valuation as I notice they had a quite a few for sale/sold boards near me so I assumed they must know this area well, with a spot on valuation great photos of our property, we definitely made the right decision.
Having not moved for over 34 years we thought this quite dauting having our house on the market but how wrong we were. Ollie look after us from start to finish, he always kept us informed with all the feed back on the viewings, he was always polite and very reassuring, a true professional and also a special mention to Chelsey as well.
I don’t normally leave reviews but we really impressed with the service we received from Palmer & Partners so this my opportunity to thank the team.
Thank you from Andrew & Susan Smith.
Andrew · 26 July 2024
Agent replied · 24 October 2024
Thank you, Andrew and Susan, for your heartfelt review! We're delighted to hear that you had such a positive experience with Palmer & Partners Ipswich, especially with Ollie Findlay and Chelsey Killington. It's wonderful to know that our team's professionalism and local expertise made the process smooth and reassuring for you after so many years. Your kind words and recommendation mean a lot to us. If you ever need assistance in the future, we're here to help. Thank you again for choosing Palmer & Partners!
★★★★★ 5/5
GooglePalmers were great. Selling a loved one's property is never easy. Andy put my mind at ease straight away, he was realistic about the price and understood my need for the sale to be as stress free as possible. I didn't want loads of people traipsing through the property or any gimmicky sales techniques. A buyer was found immediately and the whole process was completed smoothly within 3 months.
Many thanks to the team at Palmers.
Heather · 24 September 2024
Agent replied · 24 October 2024
Hi Heather,
Thank you for sharing your experience with us. We understand how difficult it can be to sell a loved one's property, and we're so glad that Andy was able to put your mind at ease from the start. It's great to hear that his realistic approach and understanding of your needs helped make the process as stress-free as possible. We're pleased that a buyer was found quickly and that everything was completed smoothly within three months. Your kind words mean a lot to us. Thank you for trusting Palmer & Partners during this time.
★★★★★ 5/5
GoogleWe have just bought our first home through Palmer and Partners. The experience was excellent all throughout from the viewing, to communication with the sellers, and completion. Ollie was super helpful and answered any question we had. His responses were always very timely and polite and no question was too much trouble.
We had some pretty bad experiences with other estate agents in the house house finding process so we have been incredibly happy with the attention and detail paid to our purchase.
I would gladly use Palmer and Partners in future.
Lauren · 26 June 2024
Agent replied · 24 October 2024
Thank you for sharing your experience! We're delighted to hear that you had such a positive journey buying your first home with Palmer and Partners. Ollie and the team strive to provide excellent service, and we're thrilled that you found our communication and support helpful throughout the process. If you ever need assistance in the future, we would be more than happy to help again. Thank you for choosing Palmer and Partners!
★★★★★ 5/5
GoogleI highly recommend Palmer & Partners. The valuation, listing and viewings process for our sale was seamless. Chelsey was our primary contact and she was amazing throughout. She kept us informed every step of the way and did everything she could to keep things moving.
The first time we sold the chain broke at the last minute which was so disappointing but Chelsey soon got us back on the market and sold again. She consistently went above and beyond - chasing people for us and contacting solicitors when needed.
I would definitely use the solicitors recommended by P&P rather than a personal recommendation next time. They are the experts and this really showed.
Chesley’s dedication to her job and to us as customers was simply brilliant. I honestly believe we wouldn’t now be in our new home if we hadn’t had her in our corner.
Massive thanks to Chelsey and to all at P&P.
Sophie · 27 May 2024
Agent replied · 24 October 2024
Thank you so much for your kind words! We're thrilled to hear about your positive experience with Palmer & Partners and specifically with Chelsey. We truly appreciate your recommendation and are delighted to have been able to assist you throughout the process. We wish you all the best in your new home!
★★★★★ 5/5
GoogleGreat Estate Agent. I can’t praise this company enough. The attention to my sale, communication has been exemplary. It’s not been the easiest sale but Palmer and partners have made it so much easier for me. The sale came about following the loss of my father which was painful to say the least but their kindness is very much appreciated. I must point out that Clair at Palmer and partners has been very good in keeping me updated at all times where we were with the sale. Finally today she called me to say it was all completed and done. Thank you to Clair, Tom and Simon.
Trudy · 27 February 2024
Agent replied · 24 October 2024
Dear Trudy
Thanks for your wonderful review for Palmer & Partners Suffolk we really appreciate your feedback and you have been a pleasure to deal with, best wishes for the future from the team.
★★★★★ 5/5
GoogleDawn was very professional, friendly, knowledgeable and helpful! A brilliant agent to speak to as someone who is interested in learning more about properties and the processes!
Lucy · 4 January 2026
Agent replied · 10 January 2026
We're really grateful for your feedback about your experience with Dawn. It's clear that she made a great impression on you with her professionalism, friendly demeanour, and in-depth knowledge of the properties and processes.
It's fantastic to hear that you found her helpful and approachable, especially as someone looking to learn more about the world of properties. Dawn's passion for her work and commitment to helping clients like you is exactly what sets us apart, and we're lucky to have her on our team.
We'll make sure to pass along your kind words to Dawn, and we're glad that she was able to provide you with the information and guidance you needed. If you have any more questions or need further assistance, please don't hesitate to reach out to us.
Thanks again for taking the time to share your feedback.
Best regards,
The Palmer & Partners Team
★★★★★ 5/5
GoogleAfter a very stressful & protracted move (problems all from buying end not Palmers the selling agent) the help that I received from Chelsey Killington was outstanding. She was totally professional & diligent besides being very patient with a 77yr old who struggles with all this modern technology. A positive, friendly young lady she is undoubtedly an asset to her firm & despite now leaving Ipswich I would recommend Chelsy/Palmers to any potential customers.
John · 27 May 2024
Agent replied · 24 October 2024
We're genuinely thrilled to learn about your positive experience with our team at Palmer and Partners. Your recognition of the outstanding assistance you received truly warms our hearts. We're deeply committed to providing top-notch service to all our clients, and your recommendation is incredibly humbling. Your satisfaction means the world to us, and we're eager to continue serving you with dedication. Wishing you all the best in your new location!
★★★★★ 5/5
GoogleI just got the keys to my new home, I was properly looked after by Ollie. Thanks Ollie from palmers and partners for your efforts, great responsiveness, efficiency and great communication.
I got everything ready within one month. Once I had a concern and I put a call or email through to Ollie, it was resolved within a twinkle of an eye. Thanks so much Ollie( Palmer's and Partner's).
It was a nice and smooth journey.
Thanks,
Olu.
Elizra · 27 February 2024
Agent replied · 24 October 2024
Congratulations on your new home! We're thrilled to hear that Ollie provided you with exceptional service throughout your journey. At Palmer and Partners, we strive to make the home-buying process as smooth and stress-free as possible, and it's wonderful to hear that Ollie's responsiveness, efficiency, and communication contributed to such a positive experience for you. We'll be sure to pass along your kind words to Ollie and the team. Thank you for choosing Palmer and Partners, and we wish you many happy years in your new home!
★★★★★ 5/5
GoogleWhere do I begin! It has been an absolute pleasure working with Palmer and Partners particularly Ollie Findlay. He has made buying a home as first time buyers a breeze. For context, my partner and I viewed the property on 22nd October and thanks to his recommendation on a solicitor we will be moving in on 15th December. No question or ask was too big for him and he always communicated to us all the relevant details we needed to know proactively. I would 100% recommend.
Sandra · 29 December 2023
Agent replied · 24 October 2024
Dear Sandra
Thanks for your wonderful review and congratulations on your speedy sale.
Best wishes for the future.
★★★★★ 5/5
GoogleMr Tom Bishop was my contact at Palmer and Partners. As there were various problem regarding common land etc. in a very old village I cannot say how grateful I was to him for his assistance in these matters. As my husband is ill and not able to assist me it was a great help to have someone like Tom to be able to communicate with both sets of lawyers. I highly recommend the firm..
Elizabeth · 28 March 2024
Agent replied · 24 October 2024
Elizabeth! We truly appreciate you taking the time to share your experience with Palmer and Partners. It's heartwarming to hear that Tom's assistance was invaluable to you, particularly given the complexities surrounding common land issues in an old village.
Your husband's illness must have added an extra layer of stress, we're grateful for the opportunity to support you during this time. Rest assured, Palmer and Partners will always be here to communicate with both sets of lawyers and provide the guidance you need.
Your recommendation means a great deal to us and serves as a testament to Palmer and Partners' commitment to providing exceptional service. Should you ever require further assistance or have any questions, please don't hesitate to reach out. We're here for you every step of the way. Thank you again for choosing Palmer and Partners!
★★★★★ 5/5
GoogleOllie and the team at Palmer & Partners in Ipswich have been amazing! From understanding us as clients and working with us to secure a sale that has completed within 12 weeks start to finish! As an agent they are open and honest and work amazingly well as a team, we couldn’t have asked for anything more, your support and help in a stressful process have been invaluable, thank you
Jo · 26 June 2024
Agent replied · 24 October 2024
Thank you so much for your glowing review! We're thrilled to hear about your positive experience with Ollie and the team at Palmer & Partners in Ipswich. Understanding our clients' needs and working efficiently to secure a successful sale is always our top priority. We're delighted that we could complete your sale within 12 weeks and make the process as smooth as possible for you.
Your kind words about our honesty, teamwork, and support mean a lot to us. If you ever need any further assistance or have any questions in the future, please don't hesitate to reach out. Thanks again for choosing Palmer and Partners!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.