Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleDiane did a very good job of showing us round 2 properties.
Fiona · 3 September 2025 · Palmer & Partners Colchester
Agent replied · 9 September 2025
Hi Fiona,
Thank you for your kind words about Diane! We're delighted to hear that she did a great job showing you around the properties. We're proud of our team's knowledge and enthusiasm for the properties we represent, and it's great to know that Diane made a positive impression on you.
We're glad that you felt well-informed and taken care of during your viewings. Thank you for choosing Palmer & Partners, and we hope that we can help you find your perfect property soon!
Best regards,
The Palmer & Partners Team
★★★★★ 1/5
GoogleCommunication poor , never responds to calls, unprofessional. Can not give feed back on a property im buying and why it's taking to long 5 months. Im now at a point my buyers are thinking about pulling out.
Lorraine · 2 September 2025 · Palmer & Partners Clacton-On-Sea
Agent replied · 17 April 2026
Hi Lorraine, my name is Brady. I hope you have now settled in your home. Please could you contact me to discuss this review further so we can improve our service. This is my direct number 07729198502. I care about such negative reviews and would like the chance to discuss the service.
★★★★★ 5/5
GoogleThis was my first experience renting and Palmer and Partners made the whole experience very easy. I had no issues throughout and when it came time to move on the checkout procedure was made very clear. I had the pleasure of dealing with Rachel for the checkout who did an excellent job.
Pete · 2 September 2025 · Palmer & Partners Colchester
★★★★★ 5/5
GoogleDawn showed me round, clearly...
Very pleasant made me feel relaxed viewing the home and gave me time to look
Doreen · 1 September 2025 · Palmer & Partners, Suffolk
Agent replied · 8 September 2025
Hi Doreen,
Thank you so much for taking the time to share your kind words about our team! We're thrilled to hear that you found our service to be nice and pleasant. We strive to create a welcoming and friendly environment for all our clients, and it's great to know that we've been able to achieve that for you.
Thank you for choosing Palmer & Partners, and we hope to have the opportunity to help you again in the future.
Best regards,
The Palmer & Partners Team
★★★★★ 5/5
GoogleClaire and Lucy were absolutely fantastic throughout the whole process of buying our property. They were patient, professional, and always willing to go the extra mile to make sure everything went smoothly. Their guidance and support made what could have been a stressful experience much easier, and we’re very grateful for all their help. Highly recommend!
Eli · 1 September 2025 · Palmer & Partners, Suffolk
Agent replied · 8 September 2025
Hi Eli,
Thank you so much for your glowing review! We're absolutely thrilled to hear that Claire and Lucy provided you with an exceptional level of service throughout the buying process. Their patience, professionalism, and willingness to go the extra mile are a testament to their dedication to our clients.
We're delighted to hear that their guidance and support made a significant difference in making what could have been a stressful experience much easier. We're proud of the hard work and expertise that Claire and Lucy bring to our team.
Thank you for your heartfelt recommendation - it means a great deal to us. We're so grateful to have had the opportunity to help you with your property purchase, and we wish you all the best in your new home!
Best regards,
The Palmer & Partners Team
★★★★★ 5/5
GoogleA great estate agent!
Helped and informed us through the whole process. Really good people to deal with. The added bonus of very reasonable costs too!!
Thank you.
Mick · 1 September 2025 · Palmer & Partners, Suffolk
Agent replied · 8 September 2025
Hi Mick,
Thank you so much for your wonderful review! We're absolutely thrilled to hear that you had a great experience with us and that we were able to guide and inform you throughout the process. We're proud of our team's friendly and approachable nature, and it's fantastic to know that you found us a pleasure to deal with.
We're also glad that you found our costs to be very reasonable - we strive to offer competitive pricing without compromising on the level of service we provide.
Thank you for choosing Palmer & Partners, and thank you for your kind words. We're so grateful to have had the opportunity to help you, and we wish you all the best!
Best regards,
The Palmer & Partners Team
★★★★★ 1/5
TrustpilotDon’t use avoid!
Don’t use avoid!
They treat you like a child and speak to you as if your stupid,
but it’s your property your selling!
We did not feel we was treated like the client! Awful experience at one point we felt harassed and intimidated they do not work in the clients best interest avoid avoid
Sharon · 31 August 2025 · Palmer & Partners Clacton-On-Sea
★★★★★ 5/5
GoogleWow why on earth didn’t I choose these guys first time round!! Genuine people who clearly know their jobs, professional friendly realistic. Simon, Chelsea, Jacob, all the team you are amazing. Don’t even think about anywhere else to sell your property these are the number one guys in town. You won’t regret it!!
Sally · 25 August 2025 · Palmer & Partners, Suffolk
Agent replied · 8 September 2025
Hi Sally,
Thank you so much for your incredible review! We're absolutely blown away by your kind words and enthusiasm! We're thrilled to hear that you've had such a positive experience with our team, and that you wish you had chosen us from the start.
Simon, Chelsea, Jacob, and the entire team are beaming with pride after reading your review. We're so grateful for your recognition of their hard work, expertise, and dedication to providing exceptional service.
We're proud to be considered the number one team in town, and we're committed to continuing to provide the highest level of service to our clients. Your recommendation means the world to us, and we're honoured to have earned your trust.
Thank you again for choosing Palmer & Partners, and for sharing your amazing review with others. We're so glad we could make a difference for you, and we look forward to helping many more clients in the future!
Best regards,
The Palmer & Partners Team
★★★★★ 5/5
GoogleAn absolute pleasure to deal with. Very responsive with a personal touch. Would highly recommend to anyone considering moving home.
Anne · 25 August 2025 · Palmer & Partners, Suffolk
Agent replied · 8 September 2025
Hi Anne Marie,
Thank you so much for your wonderful review! We're absolutely delighted to hear that you found working with us to be a pleasure. We strive to provide a responsive and personal service to each of our clients, and it's fantastic to know we achieved that for you.
Your recommendation means a great deal to us. We wish you all the best in your new home!
Best regards,
The Palmer & Partners Team
★★★★★ 5/5
GoogleAnouska was professional polite organised and ever so knowledgeable. Her open honest demeanour made me want to bye a property on the spot. I would advise everyone to use this lady she really is good.
Anna · 25 August 2025 · Palmer & Partners, Suffolk
Agent replied · 8 September 2025
Hi Anna,
Thank you so much for your glowing review! We're absolutely thrilled to hear that Anouska made such a fantastic impression on you. Her professionalism, politeness, and expertise are a credit to our team, and we're delighted you found her to be so knowledgeable and trustworthy.
We're delighted to hear that Anouska's open and honest approach made you feel so confident in her abilities. We're very proud of her and the exceptional service she provides to our clients.
Thank you for your wholehearted recommendation - we're so grateful for your kind words and look forward to helping many more clients in the future!
Best regards,
The Palmer & Partners Team
★★★★★ 1/5
GoogleVery poor service from when we signed the letting agreement, was offered a discount only for the agent to put on extras so this voided any discount. The contracts were drawn up and sent out wrong twice to tenants. Never replied to emails or phone calls, if you a stress free service I would definitely avoid Palmer & Partners.
Josie · 21 August 2025 · Palmer & Partners Colchester
★★★★★ 2/5
GoogleNot great. Slow and communications are shoddy. Unless you’re paying them money they’re very poor to deal with
Marwan · 19 August 2025 · Palmer & Partners Colchester
★★★★★ 5/5
GooglePersonally I have never had any time for estate agents because of there attitude. The Ladies I have dealt with at Palmers are the total exception, very honest, caring and extremely helpful. I would recommend Lucy, Jan and Claire to anyone.
Thankyou for your help in our move and trust you will continue to help other clients.
Phil · 18 August 2025 · Palmer & Partners, Suffolk
Agent replied · 8 September 2025
Hi Phil,
Thank you so much for your incredibly kind words and for sharing your positive experience! We're absolutely delighted to hear that you've had such a different and positive experience with Lucy, Jan, and Claire. It's wonderful to know that their honesty, care, and helpfulness have changed your perspective on estate agents.
We're so proud of our team and their commitment to providing exceptional customer service. Your recommendation means a great deal to us. We'll be sure to share your feedback with Lucy, Jan, and Claire. Thank you again for choosing Palmer & Partners and for your trust in us during your move. We wish you all the best in your new home!
Best regards,
The Palmer & Partners Team
★★★★★ 5/5
GoogleExcellent, quick, cooperative, helping.
Abdul · 11 August 2025 · Palmer & Partners, Suffolk
Agent replied · 8 September 2025
Hi Abdul,
Thank you so much for your wonderful feedback! We're delighted to hear that you had an excellent experience with Palmer & Partners, and that our team was quick, cooperative, and helpful throughout the process.
We strive to provide exceptional service, and it's great to know that we met your expectations. We're proud of our team's commitment to delivering outstanding results and making the process as smooth as possible for our clients.
Thank you for choosing Palmer & Partners and for taking the time to share your positive experience. We appreciate your feedback and look forward to continuing to provide excellent service.
Best regards,
The Palmer & Partners Team
★★★★★ 5/5
GoogleBuying a house through them, Jess was able to instantly clear a logjam with my conveyancer with a single phonecall, and now I'm about to reach completion 2 months earlier than my conveyancer suggested!
Always courteous, helpful, and reachable on the phone. Good estate agents deserve the credit.
Giorgia · 8 August 2025 · Palmer & Partners, Suffolk
★★★★★ 5/5
GoogleI have only recently become a client of Palmer & Partners and am very happy with the service and assistance I have received. They are friendly and helpful and I am sure will be of further assistance with my move to Colchester. Many thanks.
Vera · 27 July 2025 · Palmer & Partners Colchester
★★★★★ 5/5
GoogleDiane was fantastic and was of great help.
Afia · 25 July 2025 · Palmer & Partners Colchester
Agent replied · 10 August 2025
Hi Afia,
Thank you so much for your kind review! We're delighted to hear that Diane was fantastic and provided you with great help. We're proud to have her as part of our team, and it's wonderful to know that she made a positive impact on your experience with us.
We'll make sure to pass on your thanks to Diane, and we're grateful for your endorsement of her work. If you have any other needs or questions in the future, please don't hesitate to reach out.
Thank you again for choosing Palmers and for sharing your positive experience with us.
Best regards,
The Palmers Team
★★★★★ 5/5
GoogleDawn has been wonderful with clients, well spoken, patient and wonderful with inspections, good manner of approach. She’s a star to the company
Badguy · 22 July 2025 · Palmer & Partners, Suffolk
Agent replied · 25 July 2025
Hi Badguy,
Thank you so much for your glowing review of Dawn! We're absolutely thrilled to hear that she has made such a wonderful impression on you and your clients. It's fantastic to know that she has demonstrated exceptional professionalism, patience, and a great manner of approach, particularly during inspections.
We're delighted that you consider Dawn to be a "star" of our company, and we couldn't agree more! She is a valued member of our team, and it's wonderful to know that she is consistently providing exceptional service to our clients.
We'll make sure to pass on your kind words to Dawn, and we're grateful for your endorsement of her work. We're committed to delivering outstanding service to all our clients, and it's clear that Dawn is playing a significant role in achieving that goal.
Thank you again for taking the time to share your feedback with us!
Best regards,
The Palmer & Partners Team
★★★★★ 1/5
TrustpilotMy experience with Palmer & Partners…
My experience with Palmer & Partners Ipswich regarding a rental was deeply disappointing. I was originally told a mid-to-late August move-in date would be fine, only to later receive a call insisting on early August, with no flexibility or acknowledgment of prior communication.
Also for the viewing, the agent didn’t even turn up. Thankfully, the site manager, who was not part of the agency, was professional and kind and showed me round but Unfortunately afterwards, the agency’s own communication was curt and unclear throughout not even apologizing for not turning up for the viewing. When I flagged a small error in my application about my
date of birth , I was met with impatience.
In the end after politely withdrawing saying that I cannot proceed due to the conflicting move-in expectations, I received a bounce-back message from the original application form submission, suggesting that I’d been blocked from their mailing list. I hadn’t been rude at any stage, but was made to feel like I was wasting their time, despite the disruption and effort on my part for open and honest communications.
My application for the flat felt like an inconvenience to them.
Chris · 22 July 2025 · Palmer & Partners Clacton-On-Sea
★★★★★ 5/5
GoogleThank you to all the staff at Palmer and Partners estate agents Ipswich. Very professional and a great service from start to finish. Highly recommended.
Andrew · 18 July 2025 · Palmer & Partners, Suffolk
★★★★★ 1/5
TrustpilotRefused to accept offer until we spoke to in house broker
This goes back two years, but I thought it might be helpful to others.
We had sold our home, had a mortgage arranged via a broker, conveyancer also in place.
We wanted to offer on a property we had viewed, we were asked about finances, we said yes please do contact out registered broker who will confirm we have the finances proceed.
They refused to forward our offer to the vendor of the property we wanted until we had spoken to their in house broker. This broker took a very long time to contact us l, a very stressful situation, in the end we didn't buy via Palmers. We watched the panorama programme last night and it it reminded us of this so thought it would help others to state what happened.
At the time we thought the insinuation was that we were lying about out finances or that the broker we had was, now we wonder if something else was actually happening
Luke · 15 July 2025 · Palmer & Partners Clacton-On-Sea
★★★★★ 1/5
TrustpilotIf I could put a minus
If I could put a minus, I would. Absolutely useless, they valued my property and within 2 weeks they were telling me to lower the price by £75k!!!! When I asked why, they said the person who valued the property doesn't know the area, and over valued it. They never return calls or do a courtesy call once a fortnight as promised when the house went on the market, I spoke to woman who lives in the next road to me, who also had her house up for sale with them, and took it off with palmers, and put it on with another agent, due to the same reasons.
I was told at the time, they had lots of people on there books, looking for a property like mine, I didn't get one viewing or enquiry or even a courtesy call to keep me in the loop. Very poor customer service and would advise not to use this agent.
Darren · 7 July 2025 · Palmer & Partners Clacton-On-Sea
★★★★★ 5/5
GoogleAgent was friendly, had adequate knowledge of the area.
Toba · 21 June 2025 · Palmer & Partners, Suffolk
★★★★★ 1/5
Trustpilotcustomer waited 30 min estate agent did not turn up at all.
We had our house on the market with them for approx. month or so they produced as single viewing, the buyer showed up on time and the estate agent did not show at all, the customer left after 30 minutes waiting and was not seen again. No explanation was given, that's what I call business sense!
A · 16 June 2025 · Palmer & Partners Clacton-On-Sea
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
