Trusted Agent profile

Palmer & Partners estate agents in Colchester, Ipswich and Clacton-On-Sea

4.7

β˜…β˜…β˜…β˜…β˜… Excellent

853 reviews across 3 offices and 2 platforms

Palmer & Partners has three offices, in Colchester, Ipswich and Clacton-On-Sea. Together they have 853 reviews on two platforms, rated 4.7 out of 5 overall.

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4.7 / 5

842

Reviews on Google

All 3 offices

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11

Reviews on Trustpilot

All 3 offices

Reviews may appear on more than one platform.

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Our offices

Palmer & Partners's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Palmer & Partners, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Palmer & Partners office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I’ve had such a positive experience with Eva at the Colchester branch. The whole process was smooth and stress-free from start to finish. Eva was incredibly helpful, professional, and always quick to respond to any questions I had. She really went the extra mile to make everything easy and straightforward, which I truly appreciated. Highly recommend them to anyone looking for a reliable and friendly letting agent, they’ve been an absolute pleasure to deal with! A shout-out to Ryan, who was great to meet and made the experience as he was friendly and helpful too. Thank you guys you are amazing.

Michelle Β· 5 November 2025 Β· Palmer & Partners Colchester

Agent replied Β· 12 November 2025

We're absolutely delighted to hear that you had such a positive experience with Eva at our Colchester branch. It's wonderful to know that the whole process was smooth and stress-free from start to finish, and that Eva was incredibly helpful, professional, and responsive throughout. We're thrilled to hear that Eva went the extra mile to make everything easy and straightforward for you - this is exactly the kind of exceptional service we strive to provide at Palmer & Partners. We're also glad to hear that Ryan made a great impression when you met him - he's a valued member of our team, and we're happy to know that he helped make your experience even more enjoyable. We're grateful for clients like you who appreciate our team's hard work and dedication. Your recommendation means the world to us, and we're so glad we could provide a positive experience that exceeded your expectations. Thank you again for your wonderful review, and we wish you all the best in your future endeavours! Best regards, The Palmer & Partners Team

5/5

Google

Diane was so lovely, and made the day a lovely day. Thank you Diane for your help.

Lisa Β· 5 November 2025 Β· Palmer & Partners Colchester

5/5

Google

Diane was the estate agent that showed us around a house in Manningtree. She had a lovely energy, was very friendly and not pushy at all. We enjoyed a pressure free viewing with laughter and a smile, even if we did stay a bit longer than the alloted time for the viewing πŸ˜† …

Matt Β· 29 October 2025 Β· Palmer & Partners Colchester

Agent replied Β· 12 November 2025

Thank you so much for your lovely review! We're thrilled to hear that Diane made such a positive impression during your viewing in Manningtree. Her friendly and welcoming nature is exactly what we strive for in our team members, and it's great to know that she helped make your viewing experience enjoyable and pressure-free. We love that you mentioned laughter and a smile, those are exactly the kind of moments we want to create for our clients! And don't worry about staying a bit longer than the allotted time, we're happy to accommodate and make sure you have all the time you need to explore a potential new home. Thanks again for sharing your positive experience with us. We're so glad Diane could help make your viewing a pleasant one! Best regards, The Palmer & Partners Team

5/5

Google

Palmer and Partners made the process of finding a property to let, through to ending my tenancy, easy and painless, . Their staff are so helpful and pleasant - you couldn't want for more.

Andrew Β· 29 October 2025 Β· Palmer & Partners Colchester

Agent replied Β· 14 June 2024

Thank you for your kind words! We're thrilled to hear that you found the process of viewing properties and letting one of them to be easy and painless with Palmer and Partners. Providing helpful and pleasant service is our top priority, and we're delighted that our team could meet your expectations. If you ever need assistance in the future, don't hesitate to reach out. We appreciate your feedback and look forward to serving you again!

5/5

Google

We would highly recommend Palmer & Partners, they helped make the selling experience less daunting, keeping in contact throughout the process, providing honest advice from the start and always available to answer or help with any queries or concerns. Big shout out to Lucy, Jan and Claire who looked after us superbly.

Cheryl Β· 27 October 2025 Β· Palmer & Partners, Suffolk

Agent replied Β· 10 November 2025

Thank you for your wonderful recommendation! We're delighted to hear that Palmer & Partners made your selling experience less daunting and provided the support and guidance you needed. Our team takes pride in maintaining clear communication, offering honest advice, and being consistently available to address your queries and concerns. A special thank you to Lucy, Jan, and Claire for their exceptional service, we're thrilled that they looked after you so well throughout the process. Your trust and recommendation mean a great deal to us. We appreciate you taking the time to share your positive experience. Best regards, The Palmer & Partners Team

5/5

Google

Palmer and partners were absolutely outstanding. They helped us and kept us in the loop from the moment we asked them we were looking for a house to buy until we got the keys. Real professionals that is what they are. A massive shout to Lucy green for doing this amazing job. Thank you so much.

Jean Β· 27 October 2025 Β· Palmer & Partners, Suffolk

Agent replied Β· 10 November 2025

Wow, thank you for your incredible review! We're absolutely thrilled to hear that Palmer & Partners exceeded your expectations and provided you with an outstanding experience from start to finish. Our team is dedicated to being proactive, communicative, and professional, and it's clear that we were able to deliver on those promises for you. A huge thank you to Lucy Green for her exceptional service, we're so glad to hear that she went above and beyond to ensure your home buying journey was a success. We'll be sure to pass along your kind words to her! Thank you again for choosing Palmer & Partners and for your heartfelt recommendation. We're honoured to have been a part of your journey to finding your new home. Best regards, The Palmer & Partners Team

5/5

Google

Lovely, friendly agent showed me round, had lots of time for me and answered all my questions.

Juju Β· 15 October 2025 Β· Palmer & Partners, Suffolk

Agent replied Β· 22 October 2025

Thank you for your lovely feedback! We're thrilled to hear that you had a positive experience with our agent during your viewing. It's wonderful to know that they took the time to ensure all your questions were answered and made you feel comfortable throughout the process. Your satisfaction is our top priority, and we greatly appreciate you sharing your experience. If you have any more questions or need further assistance, feel free to reach out! Best regards, The Palmer & Partners Team

5/5

Google

As purchasers, we would like to commend Palmer and Partners for the friendly and professional service they provided throughout our recent home-buying journey. While they were the marketing agents for the property, their support went far beyond that role. Lucy was excellent during the offer and acceptance stage, keeping communication clear and timely. However, special recognition must go to Claire Chapman, who truly went above and beyond to keep the process moving, especially during some frustrating and uncertain moments. Her ability to liaise calmly and effectively with the sellers, solicitors on both sides, and other key parties made a real difference. Claire’s steady approach helped navigate the twists and turns with grace, and we always felt in very safe hands. We’re genuinely so grateful for the care and commitment shown. Thank you Claire, Lucy and the Palmer and Partners team. If we ever come to sell our property, we know where we'll come!

Aileen Β· 15 October 2025 Β· Palmer & Partners, Suffolk

Agent replied Β· 22 October 2025

Thank you so much for your wonderful feedback! We're thrilled to hear about your positive experience with our team at Palmer & Partners during your home-buying journey. It's fantastic to know that Lucy provided excellent communication during the offer and acceptance stage. A special thank you for recognising Claire Chapman, her dedication to ensuring a smooth process, especially during challenging moments, truly exemplifies the level of service we strive to provide. We're delighted that her calm and effective approach made a difference for you. We appreciate your kind words and are grateful for the trust you've placed in us. Should you ever decide to sell your property, we would be honoured to assist you again! Best regards, The Palmer & Partners Team

5/5

Google

Outstanding Service from Palmer and Partners. It was an absolute pleasure working with Lucy and Claire throughout the sale of our property. They managed to sell it incredibly quickly, and the entire process, from start to finish, was completely stress-free. Their professionalism and outstanding communication made all the difference. Every member of the Palmer and Partners team was friendly, helpful, and polite. It’s clear they work tirelessly to achieve the best outcome for everyone involved. I wouldn’t hesitate to use Palmer and Partners again. Thank you for the superb service!, Nicola Lee

Nicola Β· 15 October 2025 Β· Palmer & Partners, Suffolk

Agent replied Β· 22 October 2025

Thank you so much for your outstanding review! We are thrilled to hear about your positive experience with Lucy and Claire during the sale of your property. It's wonderful to know that they were able to sell your home quickly and that the entire process was stress-free for you. We take pride in our professionalism and communication, and we're glad that it made a difference during your experience. Your kind words about our entire team's friendliness and dedication mean a lot to us. We truly appreciate your recommendation, and we would be honoured to assist you again in the future. Thank you for choosing Palmer & Partners! Best regards, The Palmer & Partners Team

5/5

Google

I have just finished the process of signing my documents and being ready to move in tommorow, and palmer and partners have been very helpful and responsive making sure I get everything done in time, Special shoutout to Terrell Denton who was an absolute legend all the way from the start and arranging the viewing to the end, Thanks Terrell, Emily and Lynne and everyone who was part of this.

Kareem Β· 15 October 2025 Β· Palmer & Partners, Suffolk

Agent replied Β· 22 October 2025

Thank you so much for your wonderful feedback! We're delighted to hear that you had a positive experience with Palmer & Partners and that our team was helpful and responsive throughout the entire process. A special shoutout to Terrell Denton for his exceptional support, it's great to know that he made a positive impact from the initial viewing to the final steps. We appreciate your recognition of Emily, Lynne, and everyone involved as well. Congratulations on your upcoming move! If you need any further assistance in the future, please don’t hesitate to reach out. Best regards, The Palmer & Partners Team

5/5

Google

Palmer and Partners were brilliant. Andrew who came round to do the valuation and dealt with the offer we had on the house was lovely, professional and thorough. Jess who then dealt with the rest of the sale was encouraging, moved things along at a good pace and responded to every query I had. Everyone I came into contact with from Palmer and Partners was great and the team sold the house quickly, for a price I was very happy with. Thanks for all your help

Lauren Β· 8 October 2025 Β· Palmer & Partners, Suffolk

Agent replied Β· 22 October 2025

Hi Lauren, We're absolutely delighted to hear that you had a brilliant experience with Palmer & Partners! We're thrilled that Andrew and Jess provided you with a professional and thorough service from start to finish. We're particularly pleased to hear that Andrew's valuation and handling of the offer on your house was impressive, and that Jess's encouragement and prompt responses helped to move the sale along at a good pace. We know that selling a house can be a stressful and emotional experience, but it sounds like our team did everything they could to make the process as smooth and hassle-free as possible. We're also grateful for your kind words about the rest of the team at Palmer & Partners. We're proud of our team's commitment to providing excellent customer service, and it's wonderful to hear that everyone you interacted with was great. We're thrilled that we were able to sell your house quickly and for a price you were happy with. That's what we strive for with every client, and it's great to know that we were able to achieve that for you. Thank you again for taking the time to share your wonderful feedback with us. We're honoured to have had the opportunity to work with you, and we hope you have a great future in your new home. Best regards, The Palmer & Partners Team

5/5

Google

Just want to take this opportunity to thank the staff at Palmer and partners for the hard work , excellent communication and continuity from all the team especially Jess and Chelsea. Your combined effort has made for a stress free experience and I've already recommended you to friends that are 'on the move '. Many thanks to Andy and the team.

Sue Β· 1 October 2025 Β· Palmer & Partners, Suffolk

Agent replied Β· 22 October 2025

Hi Sue, We're absolutely delighted to receive your heartfelt thanks and wonderful feedback! We're thrilled to hear that our team's hard work, excellent communication, and continuity made for a stress-free experience for you. We're especially grateful for your kind words about Jess, Chelsea, and Andy, who clearly made a significant impact on your journey. We're also thrilled that you've already recommended us to friends who are moving - there's no greater compliment than a happy client spreading the word! Please know that we appreciate your business and your kind words. We're honoured to have had the opportunity to help you with your move, and we look forward to continuing to provide exceptional service to you and your friends in the future. Thank you again for your lovely review! Best regards, The Palmer and Partners Team

5/5

Google

Amazing service from Palmer & Partners. During the whole process from the marketing to final completion the team kept me up to date with the sale of my late mother's house. Palmers were recommended to me and I have no hesitation in passing on the recommendation to others.

Jane Β· 1 October 2025 Β· Palmer & Partners, Suffolk

Agent replied Β· 22 October 2025

Hi Jane, We're so grateful for your wonderful review and kind words about our team's service. We're thrilled to hear that we were able to provide you with regular updates and keep you informed throughout the process of selling your late mother's house. We understand that this can be a difficult and emotional time, and we're proud that our team was able to support you every step of the way. We're also delighted that you were recommended to us, and now you're recommending us to others - that means the world to us! We strive to provide exceptional service to every client, and it's wonderful to know that we've met your expectations. Thank you again for choosing Palmer & Partners and for taking the time to share your positive experience. We're honoured to have had the opportunity to help you with the sale of your mother's house. Best regards, The Palmer & Partners Team

5/5

Google

We have just bought what we hope to be our forever bungalow through Palmer & Partners. Since day one we were looked after by Jess. Everytime we have needed any guidance we have received all the help we could have asked for. Jess thank you so much. See you when we collect keys

Keith Β· 1 October 2025 Β· Palmer & Partners, Suffolk

Agent replied Β· 22 October 2025

Hi Keith, A huge congratulations to you on your new home! We're beyond thrilled to hear that you've found your "forever bungalow" with us, and we can't wait for you to collect your keys! We're also delighted to hear that Jess took such great care of you throughout the process. She's a valuable member of our team, and we're so grateful for her dedication to providing exceptional customer service. We'll be sure to pass along your thanks and let her know how much you appreciated her help and guidance. We're honoured to have been a part of your journey to finding your dream home, and we can't wait to see you on the day you collect your keys! If there's anything else we can do to help, please don't hesitate to reach out. Thank you again for choosing Palmer & Partners, and we wish you all the best in your new home! Best regards, The Palmer & Partners Team

5/5

Google

great viewing experience. dawn was very kind and explained really well. it was easy to book a viewing of a property

Jane Β· 1 October 2025 Β· Palmer & Partners, Suffolk

Agent replied Β· 22 October 2025

Hi Jane, Thank you so much for your lovely feedback! We're delighted to hear that you had a great viewing experience with Dawn. Her kindness and clear explanations are exactly what we strive to provide for all our clients, and it's wonderful to know that she met your expectations. We're also pleased to hear that booking a viewing with us was easy and hassle-free. We want to make every step of the property viewing process as smooth and straightforward as possible, and it sounds like we've achieved that for you. Thank you again for taking the time to share your positive experience with us. We'll be sure to pass along your feedback to Dawn, and we hope you find your perfect property soon! Best regards, The Palmer & Partners Team

5/5

Google

We were thoroughly impressed with Tom and his team. From the first valuation to completion, they were organised, responsive, and consistently went over and above. We were kept fully informed at every stage with clear, prompt communication. We were outside the country during the process, yet their regular updates, quick replies, and practical help with viewings and paperwork made everything straightforward. Their advice was clear, the marketing was effective, and the turnaround on the sale was quick. First-class communication, excellent follow-through, and a smooth experience from start to finish. We would recommend Tom and the team without hesitation.

Linda Β· 1 October 2025 Β· Palmer & Partners, Suffolk

Agent replied Β· 22 October 2025

Hi Linda, We're absolutely delighted to hear that you were thoroughly impressed with Tom and his team! We're thrilled that they were able to provide you with an exceptional level of service, from the initial valuation to completion. We're particularly pleased to hear that Tom and his team were organised, responsive, and went above and beyond to ensure that you were kept fully informed throughout the process. We know that selling a property can be a complex and stressful experience, especially when you're outside the country, but it sounds like Tom's team made everything straightforward and hassle-free. We're proud of our team's ability to provide clear, prompt communication, and it's wonderful to hear that they exceeded your expectations. From the marketing of your property to the regular updates and quick replies, it sounds like Tom's team did everything they could to make the sale process smooth and stress-free. We're grateful for your kind words about Tom's advice, the effectiveness of our marketing, and the quick turnaround on the sale. We're also thrilled that you would recommend Tom and his team without hesitation. Thank you again for taking the time to share your wonderful feedback with us. We're honored to have had the opportunity to work with you, and we look forward to helping you with any future property needs. Best regards, The Palmer & Partners Team

2/5

Trustpilot

Lack of care and attention

I enquired about a property that I'd like to view around 3pm online via Rightmove. I was called around 11am the next day to arrange a date and time. I told Jack what I was looking for and he sent me one email in the following days with details for a property that was a long way out of the areas I said I would consider and quite a way over my top budget, so I unsubscribed from such emails. The viewing itself went well, the lady, Diane, was there before me and the property was all opened up. I wasn't hurried and Diane freely shared her knowledge of the property and area. The next day I received a text message inviting to complete an online form to give feedback, so I did. The day after that I received a call from Jack asking for feedback, when I said I had already provided it via the form he said he hadn't received it (a waste of my time) so I gave my feedback to him. He said he would let me know if anything changed regarding the property whilst I was still considering putting in an offer or not. Thursday at around 13:30 I see the property it now marked as sold but I've had no further contact from Jack or anyone at P&P. It's just poor. Slow to respond. Ask for preferences and then send details of a property completely outside of them. Request you complete forms online which must go straight into the bin and then don't do as they say they will. They didn't even offer to value my current property which I said I would be selling.

Mr Β· 11 September 2025 Β· Palmer & Partners Clacton-On-Sea

5/5

Google

Diane is very helpful when showing me around the properties I’ve seen with her. Thank you for all your help.

Emily Β· 9 September 2025 Β· Palmer & Partners Colchester

Agent replied Β· 9 September 2025

Hi Emily, Thank you so much for your lovely review! We're delighted to hear that Diane was very helpful when showing you around the properties you've seen with her. We're thrilled that she made a positive impact on your viewing experience, and we're grateful for your kind words. Our goal is to provide exceptional service and make the property viewing process as enjoyable and stress-free as possible, and it sounds like Diane achieved that for you. Thank you for taking the time to share your appreciation and for acknowledging Diane's help. We'll make sure to pass on your thanks to her! Best regards, The Palmer & Partners Team

5/5

Google

Diane was lovely really helped us and made us feel really comfortable viewing the propertys So kind :)

J.Hyamm Β· 6 September 2025 Β· Palmer & Partners Colchester

Agent replied Β· 9 September 2025

Hi J.Hyamm Aww, thank you so much for your lovely review! We're delighted to hear that Diane was lovely and made you feel comfortable while viewing properties. It's wonderful to know that she was kind and helped you throughout the process. We strive to create a warm and welcoming experience for all our clients, and it sounds like Diane hit the spot! Her kindness and professionalism are a testament to her dedication to providing exceptional service. Thank you for sharing your heartwarming feedback and for acknowledging Diane's kindness. We'll make sure to pass on your praise to her! Best regards, The Palmer & Partners Team

5/5

Google

Great viewing with Diane. Very friendly and punctual

Lucy Β· 6 September 2025 Β· Palmer & Partners Colchester

Agent replied Β· 9 September 2025

Hi Lucy, Thank you so much for your lovely review! We're delighted to hear that you had a great viewing experience with Diane. It's wonderful to know that she was friendly and punctual, making you feel welcome and valued. We're proud of our team's commitment to providing excellent service, and Diane's friendly and professional demeanor are a shining example of this. We'll make sure to pass on your kind words to her! Thank you again for taking the time to share your feedback. Best regards, The Palmer & Partners Team

5/5

Google

Diane a super star , very helpul and proffesional

Eglantina Β· 5 September 2025 Β· Palmer & Partners Colchester

Agent replied Β· 9 September 2025

Hi Eglantina, Thank you so much for your wonderful review! We're absolutely delighted to hear that Diane was a "super star" and provided you with helpful and professional service. We're thrilled to have team members like Diane who go above and beyond to ensure our clients receive the best possible experience. Her dedication and expertise are a credit to our team, and we're grateful to have her on board. Thank you for taking the time to share your kind words and for acknowledging Diane's exceptional service. We'll make sure to pass on your praise to her! Best regards, The Palmer & Partners Team

5/5

Google

Our experience with Palmer & Partners has been great: the renting process has been very smooth and thorough, and Eva, the agent who followed our application through to completion, has been absolutely brilliant: from accomodating our online viewing, to her fantastic support and speedy replies, we have felt supported and reassured every step of the way! Many thanks for all your help.

Alexandra Β· 4 September 2025 Β· Palmer & Partners Colchester

Agent replied Β· 9 September 2025

Hi Alexandra, We're absolutely delighted to hear about your wonderful experience with Palmer & Partners! We're thrilled that the renting process was smooth and thorough, and that Eva was an absolute star throughout. It's fantastic to hear that Eva accommodated your online viewing and provided fantastic support, speedy replies, and reassurance every step of the way. Our goal is to make the renting process as stress-free as possible, and it sounds like Eva went above and beyond to achieve that for you. Thank you for taking the time to share your kind words and for acknowledging Eva's exceptional service. We're so grateful to have team members like Eva who make a real difference in our clients' experiences. Many thanks again for your lovely review, and we wish you all the best in your new home! Best regards, The Palmer & Partners Team

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Questions about Palmer & Partners

Which Palmer & Partners office has the most reviews?

Colchester has the most, with 455 reviews rated 4.6 out of 5, followed by Ipswich with 282.

Where are the Palmer & Partners offices?

The three Palmer & Partners offices, by town:

  • Clacton-On-Sea: 2 Arcade Buildings, Station Road, Clacton-On-Sea, CO15 1SS
  • Colchester: 43 Crouch Street, Colchester, CO3 3EN
  • Ipswich: 2 Nicholas Street, Ipswich, IP1 1TJ, IP1 1TJ
Has Palmer & Partners won any awards?

Yes. In The Trusted Agent 2026 awards: Palmer & Partners, Ipswich won Gold; Palmer & Partners, Colchester won Gold.

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