Trusted Agent profile

Palmer & Partners estate agents in Colchester, Ipswich and Clacton-On-Sea

4.7

★★★★★ Excellent

913 reviews across 3 offices and 2 platforms

Palmer & Partners has three offices, in Colchester, Ipswich and Clacton-On-Sea. Together they have 913 reviews on two platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

902

Reviews on Google

All 3 offices

Trustpilot logo

11

Reviews on Trustpilot

All 3 offices

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Our offices

Palmer & Partners's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Palmer & Partners, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Palmer & Partners office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Fantastic service from start to finish! A special thanks to Claire who is worth her weight in gold! She continually chased other estate agents and solicitors and kept me informed along the way. We had a stressful purchase to say the least, but without Claire keeping on top of everything I doubt we would now be living in the house we wanted! Thank you Claire!

Emma · 13 November 2019 · Palmer & Partners, Suffolk

Agent replied · 11 November 2024

Dear Emma Congratulations on your new home and thank you for taking the time to give us a fabulous review. Best Wishes from all at P&P

5/5

Google

Rating only, no written review.

Martin · 26 October 2019 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Hi Martin Many thanks for your 5 star review.

5/5

Google

Rating only, no written review.

Grant · 26 October 2019 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Hi Grant Many thanks for your 5 star review.

5/5

Google

Rating only, no written review.

Conor · 26 October 2019 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Hi Conor Many thanks for your 5 star review.

5/5

Google

Rating only, no written review.

Iain · 26 October 2019 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Many thanks for your kind review of five stars.

5/5

Google

Rating only, no written review.

VinCraft · 26 October 2019 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Thanks for your five star review.

5/5

Google

Rating only, no written review.

Reinis · 26 October 2019 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Thanks for your five star review.

5/5

Google

Menah was incredibly helpful in helping us to stay where we live. 5 star service, thank you very much

Luke · 26 October 2019 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Hi Luke Thanks for your excellent review and I will pass this onto menah.

5/5

Google

Menah has been so helpful. I can’t thank her enough for her hard work and continued effort. She has taken the time and has turned an experience I was dreading into a happy event. I can't recommend them more highly.

Jade · 26 October 2019 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Hi Jade Many thanks for your kind review and we will pass your praise on to menah.

5/5

Google

Great example of how a frown can be turned upside down. I had a dispute over a deposit that got resolved thanks to John Gallop and a further 2 issues wthat were not their fault were resolved as well. In the end great service and would recommend them.

Pete · 26 October 2019 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Many thanks for your kind review and we are delighted that the issues managed to get sorted satisfactory. Best wishes for the future.

5/5

Google

From the beginning right until the end Palmer and partners have provided an excellent service. Friendly team, communication was fantastic the whole way through and they were responsive to my questions and nothing was ever too much! From moving into the property they continue to be just as attentive ! Would highly recommend !

Jo · 26 October 2019 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Hi Jo Many thanks for your excellent review, we really appreciate your feedback and taking the time. Best wishes Palmer & Partners

5/5

Google

SUPERB- from start to finish. Nothing was too much trouble. All the team were helpful, efficient and professional. Special mention must be to Tom Bishop who goes that extra mile and his level of customer service was 5 star plus. I wouldn't hesitate to use them again as such a friendly reliable company and can 100% recommend them to any other seller. Many thanks Tom W

Tom · 26 October 2019 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Dear Tom Thanks for a fantastic review and be a pleasure to deal with. Best wishes from all at P&P

5/5

Google

I used Palmer & Partners in Ipswich to let my property and found them to be excellent! They found me a suitable tenant quickly and carried out the all the necessary checks before they moved in. A very professional service and I wouldn't hesitate to recommend Palmer & Partners to anyone wishing to sell or rent.

Mark · 26 October 2019 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Dear Mark Thanks for your kind review and we appreciate the recommendation.

5/5

Google

The team at Palmers have been excellent from start to finish in the execution of selling our flat. They've been both enthusiastic and proactive. We've been kept well informed of progress throughout. Very happy to recommend their services.

Jon · 26 October 2019 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Dear Jon Congratulations on the move and thanks for taking the time to give us review, we really appreciate the referrals recommended by you already received. Best wishes from all at P&P

5/5

Google

Dealt with them when buying our new bungalow great set of staff dealt with us really nice and would use them again

Paul · 17 June 2019 · Palmer & Partners Clacton-On-Sea

Agent replied · 15 June 2024

Many thanks Paul. Hope your settled. Best of luck. P&P

5/5

Google

Always outstanding service, give them a try for anything property related

Jan · 16 June 2019 · Palmer & Partners Colchester

Agent replied · 14 June 2024

Dear Jan. Thank you for your positive words. Notes like this make a huge difference for a family run independent like us.

5/5

Google

The lettings department were so helpful from start to finish. Both Jon and Anita made us feel very looked after. Thank you Palmer and Partners.

Rumblesparks1 · 16 June 2019 · Palmer & Partners Colchester

Agent replied · 14 June 2024

Thank you very much for your kind review. These things make a big difference to us and we are pleased we were able to make life easy for you. Good luck in your new home.

1/5

Google

***Beware - a number of hidden fees that will cost you a fortune*** When you move in they will ask you to pay: Holding deposit - £250 (to be deducted from the deposit) Referencing fee - £120 Admin fee - £72 Deposit - £715 Then when you move out they will ask you to pay: End of Tenancy Clean £100.00 (this was non negotiable even though the apartment was cleaned by myself prior to moving out) Check Out Fee £120.00 (So from your deposit of £715 they only return you £495) Total charges (excluding deposit) = £662 I've been renting for several years and this is the most I have had to pay!! If you are willing to pay these charges go ahead, otherwise look elsewhere..

R · 16 June 2019 · Palmer & Partners Colchester

Agent replied · 14 June 2024

I am sorry that you have not been happy with your check out. Please do contact your local branch manager to discuss this in more detail. However, I must point out the following: our administration and reference fees are among the cheapest in the town and have not increased at any point over the past 5 years. The check out fee is NOT a “hidden fee”. It is listed in 2 separate places on all online adverts which you will have seen prior to booking the viewing; it is listed in bold print on the application form which you filled in and signed at the start of the rental process. Furthermore, it is listed in your contract and it is stated on the check out letter. Finally, the cleaning cost should be met by a tenant PRIOR to check-out and a tenant is free to use any professional cleaning company they see fit. It is a standard contract condition that an outgoing tenant should have the property professionally cleaned (including carpets and appliances) before vacating the property. This cost would only be deducted from a deposit it a tenant has failed to meet their obligations. If this does NOT apply to you, please contact us urgently so we can discuss a possible refund.

1/5

Google

I’m sorry to say that I did not make the 11am appointment at !! Turner Road this morning. I first requested a viewing from Palmers via Rightmove over last weekend 6/7 October. I received a phonecall from Palmers on Monday 8 October in response. I was asked various questions by Toby all of which I had answered in my email via Rightmove so presumably he had not read my email, only picked up on my name and telephone number! Toby said he would get back to me. Which he did the following day with an appointment to view for Thursday 11am. He said he would send me an email with the full address, the name of the vendor and the appointment time. By Thursday am I had still not received the email which meant that I did not know where I was going or who I was seeing. I telephoned Palmers early this morning approx. 9:50 am and spoke to Lewis who said Toby was now on leave. Lewis took my name, email address, he verbally told me the house number and upon my request he said that he would send me an email with full details. I said that I would be leaving home about 10:30. Because Turner Road is a very busy road due to the proximity of Colchester General Hospital amongst other busy units, I went online with Google Maps to track down where I would need to find number !!. I spent quite a while cruising up and down Turner Road on Google Maps. I could not find the bungalow even though I now had a house number and photographs of the front of the property. Eventually I noticed a signpost pointing away from the main road and when I zoomed in I could see that it stated numbers 38 to 46 and a signpost stating ‘footpath’. I hadn’t realised the time, who does when they are online! As it was now 10:50am I was too late to go to view the bungalow. I live quite some distance and would normally allow about ½ hour’s drive to get to Turner Road. Now that I know where the property is I would feel more confident to make the journey. I’m a cautious driver at the best of times and I prefer to map out exactly where I am going when it’s to a new area. However, I would suggest that when an obscure property is for sale on your database, I presume the staff are knowledgeable on the exact location, that the sales guys could/should inform anyone viewing properties that are a little obscured and pass on any landmark tips. Also a little bit more of an effort could/should be made in assisting and following up with information ie. emailing details to clients especially when promised twice. There is little cost involved, so, it’s a no-brainer! Not so long ago interested buyers would receive hard copies of properties for sale. Surely sending an email which is cheaper, environmentally cleaner and definitely quicker is the least that should be offered to interested parties!

Christina · 16 June 2019 · Palmer & Partners Colchester

3/5

Google

As a buyer of property with P&P I don't feel they really offered anything more than any other estate agent used. Naturally they are heavily biased in every way towards the seller in all they do and maximising the selling price for their client and commission to themselves. They go all out to up the price and get you in to a blind sealed bidding war that might not in reality exist or not needed if you are say in a strong financial position against someone weaker - this happened to us. This is pretty much the same with most estate agents though - its just the nature of a greedy game in a market with high demand but little supply. Good news if you are a seller!

Sans · 16 June 2019 · Palmer & Partners Colchester

5/5

Google

Have used Palmer and Partners lettings for many years now. Jon Gallop is extremely knowledgeable regarding every aspect of landlord legislation which is vital for any landlord. Anita and her team run a very tight ship for both landlord and tenant A very professional organisation

Diane · 16 June 2019 · Palmer & Partners Colchester

Agent replied · 14 June 2024

Dear Diane. Thank you for your kind review and valued custom.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Palmer & Partners

Which Palmer & Partners office has the most reviews?

Colchester has the most, with 455 reviews rated 4.6 out of 5, followed by Ipswich with 342.

Where are the Palmer & Partners offices?

The three Palmer & Partners offices, by town:

  • Clacton-On-Sea: 2 Arcade Buildings, Station Road, Clacton-On-Sea, CO15 1SS
  • Colchester: 43 Crouch Street, Colchester, CO3 3EN
  • Ipswich: 2 Nicholas Street, Ipswich, IP1 1TJ, IP1 1TJ
Has Palmer & Partners won any awards?

Yes. In The Trusted Agent 2026 awards: Palmer & Partners, Ipswich won Gold; Palmer & Partners, Colchester won Gold.

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