Trusted Agent profile

Palmer and Partners reviews

★★★★★ Excellent

454 reviews across 1 platform

43 Crouch Street, Colchester CO3 3EN

Palmer and Partners's Colchester office at 43 Crouch Street is rated 4.6 out of 5 across 454 reviews on 1 platform, including 454 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards. Checked 9 October 2026.

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4.6 / 5

454

Reviews on Google

This office

Reviews may appear on more than one platform.

Awards

Trusted Agent 2026 results for Palmer and Partners. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Colchester office, from every platform, shown as written. First names only.

5/5

Google

I recently let my property through Palmer & Partners. In particular, I'd like to say a huge thank you to Millie and Poppy for guiding me through the process. They were both extremely professional and pleasant and nothing was too much trouble. Importantly, they always did what they said they would and kept me updated throughout. I'm very pleased and wouldn't hesitate to use Palmer & Partners again.

Christina · 11 April 2026

Agent replied · 16 April 2026

Thank you so much for sharing your experience! We’re delighted to hear that Millie and Poppy made the letting process smooth and stress-free for you. Your kind words about their professionalism and communication mean a lot to us. We’re thrilled you’re pleased with our service and look forward to working with you again in the future! Best Regards, The Palmer & Partners Team.

5/5

Google

I’ve had such a positive experience with Eva at the Colchester branch. The whole process was smooth and stress-free from start to finish. Eva was incredibly helpful, professional, and always quick to respond to any questions I had. She really went the extra mile to make everything easy and straightforward, which I truly appreciated. Highly recommend them to anyone looking for a reliable and friendly letting agent, they’ve been an absolute pleasure to deal with! A shout-out to Ryan, who was great to meet and made the experience as he was friendly and helpful too. Thank you guys you are amazing.

Michelle · 5 November 2025

Agent replied · 12 November 2025

We're absolutely delighted to hear that you had such a positive experience with Eva at our Colchester branch. It's wonderful to know that the whole process was smooth and stress-free from start to finish, and that Eva was incredibly helpful, professional, and responsive throughout. We're thrilled to hear that Eva went the extra mile to make everything easy and straightforward for you - this is exactly the kind of exceptional service we strive to provide at Palmer & Partners. We're also glad to hear that Ryan made a great impression when you met him - he's a valued member of our team, and we're happy to know that he helped make your experience even more enjoyable. We're grateful for clients like you who appreciate our team's hard work and dedication. Your recommendation means the world to us, and we're so glad we could provide a positive experience that exceeded your expectations. Thank you again for your wonderful review, and we wish you all the best in your future endeavours! Best regards, The Palmer & Partners Team

5/5

Google

A very diligent and thorough Letting Agency. The staff were amazing and lovely during my stay especially Ryan Mann 👌🏼👌🏼who was always prompt to assist with any issue I had as well as issues with maintenance and repairs; I literally could always reach out to him and he’d be ready to help!! I was never charged for faults that were not as a result of my doing. Ryan deserves a raise!!😄😄 I also liked the idea of quarterly checks on the house as this keeps them posted as to normal wear and tears which could be relevant during the end of tenancy transition. It was honestly a very peaceful tenure and the process during my end of tenancy was smooth. I’d recommend the efficiency of Palmer and Partners👌🏼 💯. Great Team!!

Nana · 5 November 2025

Agent replied · 12 November 2025

Wow, thank you for your incredible review! We're absolutely thrilled to hear that you had such a positive experience with Palmer & Partners during your stay. Our team is dedicated to providing exceptional service, and it's clear that Ryan went above and beyond to ensure your needs were met. We're delighted to hear that Ryan was always prompt and helpful in addressing any issues you had, and that he was proactive in ensuring that you weren't charged for any faults that weren't your responsibility. We'll definitely pass along your recommendation for a raise - Ryan will be thrilled to know that his hard work and dedication have been recognised! We're also glad you appreciated our quarterly checks on the house. This is an important part of our service, as it helps us to identify and address any potential issues before they become major problems. It's great to know that this helped to make your tenure more peaceful and stress-free. We're grateful for clients like you who appreciate our team's efforts, and we're thrilled that we could provide a smooth and efficient experience during your end of tenancy. Your recommendation means a great deal to us, and we're proud to have been able to provide you with a positive experience. Thanks again for your wonderful review, and we wish you all the best in your future endeavours! Best regards, The Palmer & Partners Team

5/5

Google

From valuation, to instruction, to photos, to viewings - the whole sale process from start to finish has been amazing. The team kept us up to date at every stage, communication was fantastic. Hayley is a ray of sunshine, Tyler, Lewis and Paul have been fabulous.

Melanie · 26 March 2026

Agent replied · 16 April 2026

Thank you so much for your glowing review! We're absolutely thrilled to hear that your experience with Palmer & Partners from start to finish was "amazing". … More

5/5

Google

The service we received from Rachel Johnson was second to none. Rachel is a very happy, friendly, bubbly, helpful person who goes out of her way to give you complete satisfaction whilst dealing with the termination of our tenants contract and hand over procedures.

Colin · 9 April 2026

Agent replied · 16 April 2026

Thank you for your wonderful feedback. We’re delighted to hear that Rachel Johnson provided such a high level of service and made the process of ending the tenancy and completing the handover as smooth as possible. It’s especially pleasing to know that her friendly, helpful approach gave you complete satisfaction, and we’ll be sure to pass on your kind words to her. Best Regards, The Palmer & Partners Team

5/5

Google

Excellent service from James Burrage Keeping us updated on all aspects of selling & buying , Going beyond to help in other matters when needed . I would highly recommend James from Palmer & Partners for a stress free experience.

Diane · 2 April 2026

Agent replied · 16 April 2026

Thank you so much for your fantastic review! We're delighted to hear that James Burrage provided you with such excellent service throughout your selling and buying journey. It's wonderful to know that James kept you consistently updated on all aspects of the process and went above and beyond to help you with additional matters. Creating a stress-free experience is exactly what we aim to do, and we're thrilled that James delivered that for you. Your high recommendation means a great deal to us. Thank you for choosing Palmer & Partners. We appreciate your trust and look forward to helping you again in the future.

5/5

Google

I just wanted to say a big thank you to Rachel Johnson who has worked tirelessly arranging contractors to transform my flat from the terrible state it was left in by the tenant ready for sale. …

ANDREW · 26 March 2026

Agent replied · 16 April 2026

Hi Andrew. Your positive feedback is very welcome and we are proud of the dedication our staff consistently show. We are pleased to continue our relationship and wish you all the best for the future.

5/5

Google

Diane was the estate agent that showed us around a house in Manningtree. She had a lovely energy, was very friendly and not pushy at all. We enjoyed a pressure free viewing with laughter and a smile, even if we did stay a bit longer than the alloted time for the viewing 😆 …

Matt · 29 October 2025

Agent replied · 12 November 2025

Thank you so much for your lovely review! We're thrilled to hear that Diane made such a positive impression during your viewing in Manningtree. Her friendly and welcoming nature is exactly what we strive for in our team members, and it's great to know that she helped make your viewing experience enjoyable and pressure-free. We love that you mentioned laughter and a smile, those are exactly the kind of moments we want to create for our clients! And don't worry about staying a bit longer than the allotted time, we're happy to accommodate and make sure you have all the time you need to explore a potential new home. Thanks again for sharing your positive experience with us. We're so glad Diane could help make your viewing a pleasant one! Best regards, The Palmer & Partners Team

5/5

Google

Just moved in to our new property with Palmer letting Agents who processed our application quickly and hassle free :-) Big thanks to Millie who helped us through all the stages. Highly recommended!

Dean · 12 April 2026

Agent replied · 16 April 2026

Thank you for sharing your kind words! We're delighted to hear your move-in process was smooth and hassle-free. Millie will be so pleased to know she made things easier for you. We really appreciate your recommendation and wish you all the best in your new home! Best Regards, The Palmer & Partners Team

5/5

Google

We purchased through Palmers and Partners who were excellent and professional throughout, and a big thank you to Hayley who was amazing and kept the whole transaction on track, would definitely recommend

Jeanette · 16 March 2026

Agent replied · 16 April 2026

Thank you so much for your fantastic review! We're thrilled to hear that your purchase experience with Palmer & Partners was excellent and professional from start to finish. … More

5/5

Google

Diane has been a pleasure to work with through this admittedly long search! Thank you for all your help and thank you Tyler who has been a gem.

Holly · 13 April 2026

Agent replied · 16 April 2026

Thank you for your lovely feedback! We’re so pleased to hear that both Diane and Tyler made your property search such a positive experience. They’ll be delighted to know their hard work and support were appreciated, especially during a long search! Best Regards, The Palmer & Partners Team

5/5

Google

Which Agent should I use? The question anyone selling a house asks themselves and then faces days of uncertainty as you read reviews about each of them and look at their website and trawl through who sold most properties in your area on Rightmove, well that's what I did anyway. I am a long-term landlord and wanted a quick sale. I got 3 agents to come and quote me, 2 were around the same price and 1 was 10% higher, so I discounted that one straight away. Alfie, from Palmers, came and gave me his opinion and put simply, I liked him. He is smart, professional, energetic and straight talking. This is someone I trusted. Their fees were in line with others. Tyler was my go to Sales expert, he came round to look at the property and was every bit as professional as Alfie but possibly with even more energy. Straight away, he got me viewings and from then on the emails kept flowing, another viewing, another one and another. After 2 weeks, I think, he put an offer to me, it was a low ball and I countered it and we came to a compromise based on a 4% discount for a 30 day completion from date of acceptance. Anyone telling you it takes months to sell a house, well let me tell you, Tyler actually called the solicitors and made sure they could do it for me in 30 days, and true to his word, it happened. I simply cannot fault Palmer & Partners at all and have got to say Tyler is exceptional. Straight talking, direct, knowledgeable and confident, he's a great Sales negotiator. So, if you're still reading this and have not decided who to go with, take it from me, if you want an Agent who will move mountains to get your property sold and cut the BS to try and make you feel good or give you false hope about making more than your property is worth, go to Palmers and ask for Alife and Tyler. (other Sales negotiators I'm sure are equally as good at Palmers, I simply never had the pleasure of meeting them).

Kris · 24 September 2024

Agent replied · 24 October 2024

Hi Kris, Thank you for sharing such a detailed and thoughtful review of your experience with Palmer & Partners! It’s fantastic to hear how Alfie and Tyler delivered such exceptional service, from their professionalism to their energetic and straightforward approach. Selling a property can often feel like a drawn-out process, but it sounds like the team worked efficiently to meet your goal of a quick sale. We love hearing how Tyler kept you informed every step of the way and even managed to push through a 30-day completion! Your insights into choosing an agent will no doubt be helpful for others in a similar position. We’re grateful for your recommendation and are thrilled that Alfie and Tyler helped make the process as smooth and successful as possible. Thank you again for your kind words and for trusting us with your sale!

5/5

Google

I first met Rachel Johnson online, when she conducted the check-out procedure for my rental property, prior to my putting it up for sale. I took over responsibility for the property three-and-half years ago when my wife, whose project it had been, died. As a first time landlord, I had a lot to learn and Rachel was totally supportive in enabling me to navigate the difficulties involved in gaining possession of the property, before I could sell it. In the event court proceeding were avoided. Rachel arranged to have the property professionally cleaned and arranged for several repairs to be carried out promptly. She has responded to my many enquiries promptly and professionally, and equally importantly in a friendly and patient manner. She is extremely easy to talk with. Thanks to her advice and help, what could have been a very difficult process for a 'rookie' 82-year old landlord, was turned into an interesting new learning experience. Thank you Rachel

Michael · 24 September 2024

Agent replied · 24 October 2024

Hi Michael, Thank you for sharing your heartfelt experience. It’s wonderful to hear how Rachel Johnson provided such exceptional support during what must have been a challenging time for you. Navigating property management as a first-time landlord is no easy task, and we’re so glad Rachel was there to guide you with patience, professionalism, and kindness. Her dedication to helping you avoid court proceedings, arranging for repairs, and ensuring the property was well-maintained truly shines through in your story. We’re happy that what could have been a difficult process became a positive learning experience for you. Thank you again for your kind words, and we’re grateful for the opportunity to assist you.

5/5

Google

We just completed on the sale of our property via Palmer & Partners and were very impressed by the service levels received. From Alfie taking great pictures with a super write up, to all the chaps in the office arranging viewings and providing feedback. Diane was wonderful showing people over and answered any questions viewers had. We felt in safe hands during a stressful period and the team went above and beyond to ensure we completed without a hitch. Would highly recommend them.

Hayley · 24 September 2024

Agent replied · 24 October 2024

Hi Hayley, Thank you for sharing your experience! We’re delighted to hear that you were impressed with the service you received from Palmer & Partners. It’s great to know that Alfie’s photos and write-up, along with the team's efforts in arranging viewings and providing feedback, made the process smoother for you. We’re especially glad that Diane was wonderful in showing the property and answering questions, helping you feel secure during a stressful time. Your recommendation means the world to us, and we’re thrilled to have helped you complete the sale without a hitch. Thank you for choosing Palmer & Partners!

5/5

Google

I recently had the pleasure of working with Sophie at Palmer & Partners estate agency, and I must say, she has been exceptional throughout the entire process. From my initial enquiry to the property viewing, and subsequent letting. Sophie demonstrated a remarkable ability to understand my needs and help me find my next home. When issues arose with the property, both Sophie and her team were incredibly quick to resolve them. Their efficiency and dedication made the entire experience seamless and stress-free. Sophie is truly a testament to the agency, showcasing professionalism, and a genuine commitment to her clients. (Rare these days with Other Agents) Having dealt with Palmers and Partners for a few years now, I can confidently say that Sophie and the team are consistent in their excellent service. They are genuine in their offerings, and I have no reservations in recommending them. If you're looking for a reliable and dedicated Letting agency, look no further than Sophie at Palmers and Partners.

Alex · 24 July 2024

Agent replied · 23 August 2024

Thank you for your wonderful review! We're thrilled to hear about your positive experience with Sophie and the Palmer & Partners team. Sophie’s dedication and professionalism truly shine through, and it’s great to know she made your journey seamless and stress-free. Your continued trust and recommendation mean a lot to us. We’re committed to maintaining the high standards you’ve come to expect. If you need any assistance in the future, please don’t hesitate to reach out. Thank you for choosing Palmer & Partners!

5/5

Google

Palmer and Partners Colchester is absolutely fantastic! Especially Joe Farrar, I cannot recommend him enough, we’ve had a few faults with a property we rent through Palmer and Partners (no fault of anyone’s) and Joe has been very amazing at getting them dealt with, he’s kept us up to date with anything works involving the property, always polite and sympathetic and makes us feel taken care of which we have not felt with other letting agencies. Joe handles all Of our inspections, which can feel daunting in our experience with other agencies but he is respectful, professional and genuinely a nice guy who we’ve come to enjoy letting into our home. Joe deserves ALL the gold stars and recognition for his hard work! We appreciate your dedication to making us feel relaxed in our beautiful home. Thank you Joe!

Emma · 24 July 2024

Agent replied · 23 August 2024

Thank you so much for your wonderful 5-star review! We're delighted to hear about your positive experience with Palmer and Partners Colchester. Joe Farrar truly is an asset to our team, and your kind words perfectly capture the dedication and professionalism he brings to his work. It's fantastic to know that Joe has been able to promptly address any issues and that his respectful and considerate approach has made a significant difference for you. Our goal is always to ensure our clients feel supported and comfortable in their homes, and it’s rewarding to hear we’ve succeeded in this for you. We'll be sure to pass along your praise to Joe and the team. Your feedback means the world to us. Thank you for choosing Palmer and Partners!

5/5

Google

We recently purchased our home through Palmer & Partners. The team there were fantastic, from registering our interest through to progressing and completing the sale, they were prompt, enthusiastic, and unfailingly helpful. We especially thank James for keeping us updated with potential suitable homes as we searched, organising our viewings, Diane for showing us around, and Hayley for the stellar support linking up with our seller throughout the purchasing process. They were great at seeing things through and helping make things as smooth as possible. We really appreciated having such a professional and friendly team to work with.

Dawn · 24 July 2024

Agent replied · 23 August 2024

Hi Dawn, Thank you so much for your kind words and detailed feedback! We’re thrilled to hear that you had a positive experience with Palmer & Partners. It was a pleasure to assist you throughout your home-buying journey. James, Diane, and Hayley will be delighted to know that their efforts were appreciated. We're proud of our team's dedication to providing prompt, enthusiastic, and helpful service. Congratulations on your new home, and thank you for choosing Palmer & Partners. If you ever need any further assistance, please don’t hesitate to get in touch. Wishing you all the best in your new home!

5/5

Google

Great experience with Eva Herbert at Palmer and Partners. From the get go Eva has been more than helpful, when the initial property I wanted to view was no longer available she fit me in last minute for a viewing on another property that I had my eye on. Eva assisted with every step of the application and kept me updated throughout. Eva allowed a second viewing of the property when I visited with my daughter and family. Eva has been extremely helpful and thoughtful and I could not recommend her enough! My family were so impressed with Eva, that they are now in communication with her for their own moves! Thank you Eva and Palmer and Partners for everything! X

Tye · 24 July 2024

Agent replied · 23 August 2024

That's fantastic to hear Tye! It sounds like Eva went above and beyond to ensure you had a smooth and positive experience. We're delighted that she could accommodate your needs and make the process enjoyable for you and your family. We'll be sure to pass on your kind words to Eva and the team at Palmer and Partners. Thank you for sharing your experience, and we look forward to assisting you and your family further if needed.

5/5

Google

Very positive experience in finding a rental property. Millie was very efficient, helpful, and reliable. On the whole, a first class service. I'm grateful.

Philip · 13 April 2026

Agent replied · 16 April 2026

Thank you so much for your thoughtful feedback! We’re delighted to hear you had such a positive experience finding your rental property. Millie will be thrilled to know her efficiency and reliability made a difference. We really appreciate your kind words and are so pleased you found our service first class. Best Regards, The Palmer & Partners Team

5/5

Google

I wanted to give a shout out to Rachel Johnson, who made my end of tenancy process seamless and stress free. Thanks Rachel! …

Matt · 26 March 2026

Agent replied · 16 April 2026

Hi Matt. Thanks so much for positive feedback. Rachel works so hard and it is always so valuable for her to know that her dedication is so well received. We wish you all the best for the future.

5/5

Google

I have had a fantastic experience with Palmer & Partners. Right from the very start they have been incredibly efficient - turning up at the times they said they would - returning all calls and E Mails in very good time - chasing both parties to ensure action was being taken - and keeping me very well informed at every stage. Particular thanks to Hayley for all of this. A fantastic effort by them and despite some difficulties, they helped me get the sale over the line.

Dennis · 7 June 2024

Agent replied · 14 June 2024

Thank you for sharing your fantastic experience and leaving us a 5-star review! We're delighted to hear that our team, especially Hayley, provided efficient and timely service from start to finish. Your kind words about our efforts to stay on schedule, respond promptly, and keep you informed mean a lot to us. We're glad we could help navigate through the difficulties and successfully get the sale over the line. If you need any further assistance, please don't hesitate to contact us. Thank you once again for choosing Palmer and Partners!

5/5

Google

I've had the pleasure of collaborating with Palmers and Partners for more than 6 years, and I must say, their team is exceptional. Their knowledge is profound, and as a tenant, I've never felt overlooked or relegated to second place. Whenever I've needed support, they've been there for me without delay. Their staff members are consistently polite and efficient. I can't recommend them highly enough. Unlike some other agencies I've dealt with, where customers are treated merely as numbers, Palmers and Partners genuinely value you. Thank you to the whole team, especially Rhianna, for their outstanding work! Semra

Ilhan&Semra · 30 May 2024

Agent replied · 28 August 2024

Thank you so much for your wonderful review! We are truly grateful for your kind words and for taking the time to share your experience with Palmer and Partners. It has been a pleasure working with you over the past six years, and we are thrilled to hear that our team has consistently met your expectations. Your recognition of our team's knowledge, prompt support, and dedication to our tenants means a lot to us. We strive to treat every customer with the utmost respect and care, and it's rewarding to know that our efforts are appreciated. Rhianna and the rest of our staff will be delighted to hear your praises. Your recommendation is invaluable, and we are committed to maintaining the high standards that you've come to expect from us. Thank you once again for your loyalty and for being such a valued tenant.

5/5

Google

I had the pleasure to rent a place at station square for the year 2023-2024 with palmer and partners. They were great professionals from the day my tenancy started till the day it ended. Always available and quick to respond and always flexible in order to assist. Thank you Rachel, Jon, Sophie, Harry for the wonderful service. I am sure you will have many more satisfied customers in the years to come !

Κωνσταντίνος · 24 September 2024

Agent replied · 24 October 2024

Hi Konstantinos, Thank you for your lovely feedback! We’re delighted to hear that your experience renting at Station Square with Palmer and Partners was so positive. It’s great to know that our team, Rachel, Jon, Sophie, and Harry, were there for you throughout your tenancy, providing quick, responsive, and flexible service. Your kind words mean a lot to us, and we’re confident we’ll continue to have many more satisfied customers like you. Thank you for choosing Palmer and Partners!

5/5

Google

I've had the pleasure of collaborating with Palmers and Partners for more than 6 years, and I must say, their team is exceptional. Their knowledge is profound, and as a tenant, I've never felt overlooked or relegated to second place. Whenever I've needed support, they've been there for me without delay. Their staff members are consistently polite and efficient. I can't recommend them highly enough. Unlike some other agencies I've dealt with, where customers are treated merely as numbers, Palmers and Partners genuinely value you. Thank you to the whole team, especially Rhianna, for their outstanding work! Semra

Semra · 24 May 2024

Agent replied · 14 June 2024

Thank you so much for your wonderful review! We are truly grateful for your kind words and for taking the time to share your experience with Palmer and Partners. It has been a pleasure working with you over the past six years, and we are thrilled to hear that our team has consistently met your expectations. Your recognition of our team's knowledge, prompt support, and dedication to our tenants means a lot to us. We strive to treat every customer with the utmost respect and care, and it's rewarding to know that our efforts are appreciated. Rhianna and the rest of our staff will be delighted to hear your praises. Your recommendation is invaluable, and we are committed to maintaining the high standards that you've come to expect from us. Thank you once again for your loyalty and for being such a valued tenant.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Palmer and Partners's Google reviews

Questions about Palmer and Partners

How many reviews does Palmer and Partners have?

Palmer and Partners's Colchester office has 454 reviews across 1 platform: 454 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.

What is Palmer and Partners's rating?

Palmer and Partners is rated 4.6 out of 5 across all 454 reviews, and 4.6 out of 5 on Google from 454 reviews, checked 9 October 2026.

Has Palmer and Partners won any awards?

Yes. In The Trusted Agent 2026 awards: Palmer and Partners, Colchester won Gold.

Where is Palmer and Partners's Colchester office?

Palmer and Partners, 43 Crouch Street, Colchester CO3 3EN.

The Trusted Agent

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