Every review we hold for the Colchester office, from every platform, shown as written. First names only.
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5/5
GoogleI recently rented a property via Palmer & Partners, I dealt with Poppy Kilden who was amazing, Iβve never dealt with a letting agent who has such compassion and genuine care for my needs and requirements. I wouldnβt hesitate for a second to recommend her, thank you so much for finding me my new home! She needs a promotion!!!! π I spoke with Eva on the phone too who was more than helpful also.
Matt Β· 2 August 2024
Agent replied Β· 23 August 2024
Thank you for your fantastic review! We're thrilled to hear about your positive experience with Palmer & Partners. Poppy Kilden's compassion and genuine care truly shine through, and we're glad she could meet your needs and requirements. Your recommendation means a lot to us, and we'll be sure to pass along your kind words to Poppy (and suggest that promotion!). It's also great to hear that Eva was helpful over the phone. Thank you for choosing us, and congratulations on your new home! π
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5/5
GoogleI was in a situation to find a house to move in with 5 days. Where all estate agents quoted this as a challenging task, Eva and Poppy from Palmers and partners were open to the challenge and made it happen in 3 working days. None of the service were compromised to achieve this. They ticked all checkin boxes and protocol required for ideal move. I would highly recommend Palmer and Partners. Especially Eva and Poppy for their exemplary service. Thank you
Vijayaharan Β· 15 April 2024
Agent replied Β· 14 June 2024
Thank you for sharing your experience! We're thrilled that Eva and Poppy from Palmer and Partners could rise to the challenge and help you find a house to move into within such a tight timeframe. Ensuring a smooth transition without compromising on service is always our goal, and we're delighted to hear that they ticked all the boxes for your ideal move. Your recommendation means a lot to us, and we'll be sure to pass on your appreciation to Eva and Poppy. If you ever need assistance in the future, don't hesitate to reach out. Thank you for choosing Palmer and Partners!
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5/5
GoogleHaving sought 3 valuations for the sale of my late mother's house, Palmer & Partners was a natural choice as the viewing agent, Chloe was extremely empathetic and gave us the time and space to consider our options.
The marketing of the property was then transferred to James who worked with us right up to the completion date. To his credit, a buyer was found almost immediately and, although it was not the most straightforward of negotiations between us and the buyer, for external reasons unrelated to Palmer & Partners, James used his experience and navigated his way between both parties to ensure a successful outcome.
I found him to be accessible and quick to respond to emails and requests, and wouldn't hesitate to recommend them to anyone looking to market their property.
Ann-Marie Β· 15 April 2024
Agent replied Β· 14 June 2024
Thank you so much for taking the time to share your experience with Palmer & Partners. We are deeply touched by your kind words and thrilled to hear that our team, particularly Chloe and James, could provide the support and service you needed during what we understand to be a challenging time.
It's heartening to know that Chloe's empathy and understanding made a positive difference during the viewing process, and that James was able to guide you through to a successful completion despite the complexities that arose during negotiations. We strive to provide exceptional service to all our clients, and your feedback reinforces our commitment to that goal.
Your recommendation means a great deal to us, and we sincerely appreciate your trust in our team. Should you or anyone you know require assistance with property matters in the future, please don't hesitate to reach out. We're here to help.
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5/5
GoogleI am posting this review ahead of completion as I have been so impressed with the service I have received from Palmer and Partners.
As a seller:
Alfie was great in the valuation stage, knowledgable, professional and not too pushy. He understood what a big decision it is to sell. Paul was great, he introduced me to four buyers pre-marketing. My house sold in a couple of days before marketing and photos which is rather impressive given the current housing market.
As a buyer:
5 stars for James, he really is excellent at what he does! He has been patient, consistent, knowledgeable and calming (vital estate agent skill) through three weeks of negotiations. I really felt James had my interests in mind alongside his client, the seller, which I appreciated. My offer has now been accepted and I shall be back with an updated review once the sale is complete.
Generally, great marketing, photos and attention to detail. The office is always responsive and I have been kept up to date throughout.
T Β· 15 February 2024
Agent replied Β· 14 June 2024
Thank you so much for taking the time to share your experience with Palmer and Partners! We truly appreciate your kind words and are thrilled to hear that our team, especially Alfie, Paul, and James, have made such a positive impact on your journey as both a seller and a buyer.
Congratulations on your accepted offer. Thank you once again for choosing Palmer and Partners. We're grateful for the opportunity to be a part of your journey.
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5/5
GoogleWe now have been renting out our property for a few years, and have used a few agents in the Colchester area with some disappointment. Feeling a little at sea with the management service we had been provided from other agents we then decided to give Palmer & Partners a go!
Initially we spoke to Jon whose professionalism and honesty was above any we have received before. We were on-board!
Six years on we have got to know the team at Palmer & Partnerβs from checkin , property management to checkout! Rachel in particular has been amazingly thorough and supportive. With our property ready to rent again we look forward to working with the Palmer & Partners team! If you are looking for a reliable team, look no further, we would 100% recommend.
Sarah Β· 15 February 2024
Agent replied Β· 14 June 2024
Thank you so much for your glowing 5-star review! We're thrilled to hear about your positive experience with Palmer & Partners. It's fantastic to know that our team, especially Jon and Rachel, have provided you with such exceptional service throughout the years.
We understand the importance of professionalism, honesty, and thoroughness when it comes to managing your property, and we're delighted that we've been able to exceed your expectations in these areas. We truly appreciate your trust in us and your recommendation to others looking for a reliable team.
We look forward to continuing to serve you and ensuring that your property rental experience remains smooth and hassle-free. If you ever need anything in the future, don't hesitate to reach out. Thank you again for choosing Palmer & Partners!
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5/5
GoogleI have had the pleasure of dealing with Palmer & Partners who have acted on behalf of the sellers of a property I have purchased as a first-time buyer. They have been great from start to finish; even from the initial viewings and negotiations stage, Tyler Porter was excellent in communicating with us and making the whole process very easy. To progress the sale, Hayley Trustrum has been dealing and she has been brilliant - quick to reply, always on the end of the phone and happy to guide us through any issues we have faced. We had some problems our end with our solicitors and Hayley was more than understanding, helpful and willing to chase things up with them to assist - she also seems genuinely dedicated to her clients which is great to see. Couldn't recommend Palmer & Partners more!
Ben Β· 15 February 2024
Agent replied Β· 14 June 2024
Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you had a positive journey with Palmer & Partners during your first-time home purchase.
It's fantastic to know that Tyler and Hayley were able to provide exceptional service right from the initial viewings through to the completion of your purchase. We understand that purchasing a property can come with its challenges, and we're delighted that Hayley was able to support you through any issues you faced, including those with your solicitors.
We strive to go above and beyond for our clients, and your kind words about Hayley's dedication mean a lot to us.Thank you for recommending Palmer & Partners. We truly appreciate your trust in us and wish you all the best in your new home. Should you need any further assistance in the future, please don't hesitate to get in touch.
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5/5
GoogleHad a rollercoaster of a ride with my move but Palmers have been there for me every step of the way and I felt very confident that Hayley kept on top of the situation and did everything she possibly could for me. Thank you all very much for your services and talking to me every time I phoned up for updates, just waiting now for 28th June when the move takes place.
Christine Β· 24 June 2024
Agent replied Β· 23 August 2024
Thank you so much for your kind words and the 5-star review! We're thrilled to hear that our team, especially Hayley, could support you through the ups and downs of your move. It's fantastic to know that our constant updates helped put your mind at ease. We're looking forward to the 28th of June and ensuring the final steps of your move go smoothly. If you need anything else in the meantime, please don't hesitate to reach out. Thanks again for choosing Palmers & Partners!
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5/5
GoogleP&P are very professional and always prompt.
James B in particular always approached good and difficult situations in my transaction positively and makes you feel matters under his care are dealt with utmost consideration.
Carly is a joy to work with and both are an asset to the team. Special mention to John who has always been the main guy and over the years has always given the high level of service I have come to expect over the years!
Thanks P&P itβs been a pleasure!
Serena Β· 16 January 2024
Agent replied Β· 14 June 2024
Thank you so much for your glowing 5-star review! We are delighted to hear about your positive experience with Palmer and Partners, and we truly appreciate you taking the time to share your feedback.
We are thrilled to learn that we have consistently provided the high level of service, we take pride in going that extra mile. We'll make sure to pass along your kind words to James, Carly, and John. They will be delighted to know that their efforts have made your experience with us a pleasure.
Thank you once again for choosing Palmer and Partners, and we look forward to continuing to work with you in the future. If you ever have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out.
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5/5
GoogleExcellent Agents..fair and thorough in all aspects.
Thank you all, especially Julie who takes a genuine interest in tenants and the property on behalf of the owners.
DECE. 2033
Continued expert help and assistance from the Team at Palmers.Nothing is too much trouble, if there is a genuine problem. Very good liason between myself as a tenant and home owner, from the company. They are very fair if one remains within the Agreement made.
Thank you all..espcially Julie and John.
Daphne Β· 17 December 2023
Agent replied Β· 14 June 2024
Thank you so much for taking the time to leave this wonderful 5-star review for Palmer and Partners! We are thrilled to hear that you had an excellent experience with our agency.
We take pride in providing fair and thorough service to all our clients, and it's fantastic to know that Julie's dedication to tenants and property owners has made a positive impact. We will be sure to pass on your kind words to Julie and the rest of our team.
If you ever need assistance with any real estate matters, please don't hesitate to reach out. Thanks again for choosing Palmer and Partners!
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5/5
GoogleReally happy with this company, From booking an evaluation to having James come to visit to value our house. Nothing pushy or hard sell and very honest with me about questions I had asked. I also spoke to Tyler on a few occassions who was great to speak to. The person that I cant thank enough is Paul who fought our corner when things came to a halt with the conveyencing process, he went above and beyond what he should have done and without him and James we wouldnt have exchanged on our property yesterday and most likely would have waited another 4 weeks! Thank you so much and we look forward to seeing you both next week when we come and exchange keys!
Leanne Β· 17 December 2023
Agent replied Β· 14 June 2024
Thank you so much for taking the time to share your experience with Palmer and Partners. We appreciate your kind words and are delighted to hear that you had a great experience with our team.
We're especially thrilled to hear about your interactions with James and Tyler, It's wonderful to know that our team members made a positive impression. We understand that the conveyancing process can sometimes present challenges, and we're glad that Paul was able to go above and beyond to assist you. We'll be sure to pass along your gratitude to him.
Congratulations on the successful exchange of your property. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. We wish you all the best in your new home!
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5/5
GoogleCouldnβt recommend Palmer & Partners enough.
From start to finish both Poppy & Eva have been very informative and helpful with every step! Making the whole experience stress free and easy, from answering any question thrown their way to keep me in the loop at all times.
By the far the best property agents I have used already.
Thank you both!
Molly Β· 2 April 2026
Agent replied Β· 16 April 2026
Thank you so much for your wonderful review! We're absolutely thrilled to hear that you had such a positive experience with Poppy and Eva at Palmer & Partners.
Itβs fantastic to know that they provided you with informative and helpful support throughout the entire process, making your experience stress-free and easy. Keeping our clients informed and addressing any questions is a top priority for us, and itβs great to see that Poppy and Eva excelled in that regard.
We truly appreciate your recommendation and are honoured to be recognised as the best property agents you've used.
Thank you again for choosing Palmer & Partners. We're grateful to have had the opportunity to assist you, and we look forward to working with you again in the future!
Best regards,
The Palmer & Partners Team
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5/5
GooglePoppy was truly helpful. On the same day I entered the agency, she already scheduled three viewings for the same week and all on the same day. She responded quickly to all my queries. I truly enjoyed my experience finding a flat at Palmers & partners, thanks to Poppy.
I need to also give some praise to Sophie, who is extremely sweet, just as Poppy, and also helped me with all the bureaucracy involved renting a flat.
Thank you both!
Julia Β· 17 November 2023
Agent replied Β· 14 June 2024
Thank you so much for taking the time to leave this fantastic 5-star review! We're delighted to hear about your positive experience with Poppy and Sophie at Palmers & Partners.
We're thrilled to hear that Poppy was able to schedule multiple viewings for you on the same day and that she responded promptly to your inquiries. Providing a smooth and efficient experience for our clients is always our top priority.
We're equally grateful for your kind words about Sophie. We pride ourselves on having a team of dedicated professionals who are always ready to assist with any aspect of the rental process.
Thank you for choosing Palmers & Partners, and we're delighted that you enjoyed your experience with us. If you ever need further assistance or have more questions in the future, please don't hesitate to reach out. We're here to help you every step of the way.
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5/5
GoogleDiana was very helpful thanks for property viewing property was nice
Surender Β· 14 April 2026
Agent replied Β· 16 April 2026
Thank you for your kind feedback! Weβre delighted to hear that Diana was helpful during your viewing and that you liked the property. Sheβll be so pleased to know her assistance made a positive impression.
Best Regards,
The Palmer & Partners Team
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5/5
GoogleI cannot speak highly enough of our experience with Palmer and Partners over the last few months and special thanks to both Alfie Humphrey and Alfie Foster.
Their professionalism, knowledge, and support turned a potentially stressful process into an absolute breeze.
Alfie Humphrey was our primary point of contact helping us through every step of the process, providing daily updates and always available to answer the mass number of questions we had!
Alfie Foster clearly knows the market inside out which put our minds at ease and was just genuinely lovely during the process of valuating our house.
From experience, finding a company in this field that treats you with respect and is honest, committed, and willing to go above and beyond is a rarity, but we are so grateful to have experienced all these things with Palmer and Partners, and more. Highly recommend them to anyone looking to sell their house! Thank you all for such a seamless and unforgettable journey we really appreciate it!! Lizzie and Rick
Lizzie Β· 18 October 2023
Agent replied Β· 14 June 2024
Thank you so much for taking the time to share your wonderful experience with Palmer and Partners! We are absolutely delighted to hear that you found our services to be professional, knowledgeable, and supportive throughout your home-selling journey.
Alfie Humphrey and Alfie Foster are indeed exceptional members of our team, and your kind words are a testament to their dedication and expertise. We're thrilled that they made the process stress-free for you by providing daily updates and addressing all your questions promptly.
Your recommendation means the world to us, and we're grateful for the opportunity to be a part of your home-selling journey. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We're here to help!
Once again, thank you for your kind words and for choosing Palmer and Partners. Wishing you all the best in your future endeavors!
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5/5
GoogleWe have just used the services of Palmer and Partners to sell our house in East Bergholt.
From the very beginning, every member of the team was incredibly professional, polite and helpful, and always at the end of the phone. They got us a great price on our property, and guided us through every step of the selling process. We had a difficult time with solicitors but they were on the case 24/7, to make sure things kept moving.
A special mention to Tyler, who deserves some recognition for the part he played in our transaction. When we thought it was all going to fall through, numerous times, he was always there to offer his support and advice.
10/10 and would recommended Palmer and Partners to anyone looking to sell their property in the Colchester area.
Tom Β· 18 September 2023
Agent replied Β· 14 June 2024
Thank you so much for taking the time to leave such a glowing 5-star review of Palmer and Partners. We are absolutely thrilled to hear about your positive experience while selling your house in East Bergholt.
It's heartening to know that you found our team to be not only professional and polite but also helpful throughout the entire process. We understand that selling a property can be a complex journey, and we're delighted we could assist you every step of the way.
We're especially grateful for your special mention of Tyler. He's an integral part of our team, and it's wonderful to hear that he provided you with the support and guidance needed to overcome the challenges you faced with your solicitors. We'll make sure he knows how much you appreciated his assistance.
If you or anyone you know ever needs assistance with selling a property in the Colchester area again, please don't hesitate to reach out.
Thank you again for choosing Palmer and Partners!
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5/5
GoogleI would like to say a massive thank you to Sophie and Eva, until recently I rented my house through palmers and felt very supported from when I moved in until I moved out, both ladies we very friendly, professional and very honest, I have had a good experience with palmers, Sophie and Eva are a credit to your company.
Wendy Β· 24 September 2024
Agent replied Β· 24 October 2024
Hi Wendy,
Thank you so much for your kind words! Weβre delighted to hear that Sophie and Eva provided such friendly, professional, and honest support throughout your time renting with Palmer & Partners. Itβs wonderful to know that you felt well taken care of from move-in to move-out. Weβll be sure to pass along your gratitude to Sophie and Eva, they truly are a credit to our team! Thank you for sharing your positive experience with us.
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2/5
GoogleThe sales team were really good at helping me sell a property. They listened and provided advice but were willing to do whatever I was happy with.
HOWEVER, Do not ever accept their recommended solicitors/conveyancers. Find your own. They recommended Fisher Jones Greenwood to our buyers and it almost caused the whole chain to collapse. Paul at PP was able to help with pushing the sale through but it took a lot of blood, sweat and tears. Wasnβt worth the hassle in my opinion.
They lost 2 stars for recommending Gayle Fordham at FJG and I hope they prioritise their clients and stop referring people to her based on all her negative trust pilot reviews.
Mary Β· 20 July 2023
Agent replied Β· 14 June 2024
Dear Mary. Your star rating does not apply to your experience with Palmer & Partners. We recommend solicitors based on positive past experiences however we cannot be responsible for the relationship that your buyers subsequently had with that solicitor. I am glad that your experience with us was very positive.
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5/5
GoogleWe canβt thank the whole team at Palmer & Partners Colchester enough for the way in which our house sale was handled. From start to finish their communication, professionalism and knowledge of the market has been unrivalled and left us feeling at ease and confident at all times. A special thanks to Hayley and James for keeping us up to date at all times and going the extra mile to secure us a favourable, yet fair deal.
Grace Β· 18 September 2023
Agent replied Β· 14 June 2024
Thank you so much for taking the time to share your wonderful 5-star review of Palmer & Partners! We are absolutely delighted to hear about your positive experience with our team during your house sale.
Our commitment to excellent communication, professionalism, and market knowledge is at the core of our service, and it's fantastic to hear that we exceeded your expectations. We greatly appreciate your kind words and will make sure to pass on your special thanks to Hayley and James for their exceptional efforts.
If you or anyone you know ever needs assistance with real estate matters in the future, please don't hesitate to reach out. Thank you once again for choosing Palmer & Partners Colchester for your real estate needs. We wish you all the best in your new journey!
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5/5
GoogleDianne was extremely friendly and welcoming, and provided good insight into the properties we viewed. She made sure that all our questions were answered.
Robert Β· 7 November 2025
Agent replied Β· 12 November 2025
Thank you so much for your lovely review! We're delighted to hear that Dianne was friendly, welcoming, and provided valuable insight into the properties you viewed. It's great to know that she took the time to answer all your questions and made you feel at ease.
We're proud to have team members like Dianne who are dedicated to providing exceptional service and ensuring that our clients have a positive experience. It's clear that she went above and beyond to make your viewings a success.
Thank you for taking the time to share your positive experience with us. We'll be sure to pass along your kind words to Dianne - she'll be thrilled to know that she made such a great impression!
Best regards,
The Palmer & Partners Team
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5/5
GoogleJust wanted to express how helpful and knowledgeable I found Tyler Porter when I visited your office recently and to say he stood out from all the other agents that I spoke to.
I'm not local and as such really appreciated his time, patience and the many recommendations he made on areas and things to consider. He offered to keep me updated but my circumstances have since changed meaning that Colchester is no longer on my radar. Please pass on my thanks and good wishes to Tyler.
Gayle Β· 15 June 2023
Agent replied Β· 14 June 2024
Thank you for your review, we will pass on your kind words to Tyler, its great to know that you found Tyler helpful and knowledgeable when you visited our office, we appreciate your circumstances have changed and wish you all the best with your move.
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5/5
GoogleI have recently had an offer accepted on a property marketed by Palmers & Partners. It is early days yet but so far James Burrage has been very professional and efficient. I was able to arrange for a viewing the same day, and was slightly late but James was accommodating nonetheless. He has been updating me on a regular basis ensuring that Iβm kept notified of the current stage making it a far less stressful purchase than how I imagined it to be. If you are looking for a trustworthy and reliable estate agent, James is definitely the one to go to! Youβll be in safe hands.
Ahsan Β· 15 June 2023
Agent replied Β· 14 June 2024
Hi Ash, congratulations on having your offer accepted, thank you for your feedback that we have been professional and efficient.
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5/5
GoogleI unexpectedly needed to terminate my tenancy and Palmers were the letting agency. As soon as I telephoned them with my requirements they took total control of the situation with efficiency, compassion and huge amounts of kindness. I am grateful to everyone I dealt with at Palmers, but must mention Rachel, who has gone above and beyond to keep me on track and continually kept me up to date with progress, knowing that I was very anxious.
If I ever need to use an estate agent, or letting agent my first and only port of call would be Palmers in Colchester. Thank you all of you involved, from the bottom of my heart.
Margaret Β· 15 June 2023
Agent replied Β· 14 June 2024
Dear Margaret. Thank you so much for your kind words. We will pass on your lovely message to Rachel - she always works so hard and I know she was pleased to be able to support you. Best of luck for the future.
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5/5
GoogleI would 100% recommend Paul Devereux, Hayley and their colleagues at Palmer & Partners who conducted the sale of my late fathers property. The team were professional from the start and went about the management of the sale in a very efficient manor. They prompted the solicitor when needed without me needing to involve myself and I was kept updated at all times. It was a relief not to encounter any stress at such a sad time and I am extremely grateful for this. Thank you P&P! βοΈβοΈβοΈβοΈ
Alison Β· 15 June 2023
Agent replied Β· 14 June 2024
Thank you for your Review Alison, It was a pleasure to deal with you, we are so pleased that you were happy with the teams professionalism, may we wish you all the best in the future.
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5/5
GoogleI put my property on the market last year with Palmers and Partners. There was initial confusion and frustration with the marketing and sales but since James took over my sale, I was very pleased with the service that was provided. He was always approachable and dealt with my queries in an efficient and professional way. My thanks for the patience and understanding shown, especially James for his commitment and dedication. I would recommend P & P for house sales or purchase.
S Β· 15 June 2023
Agent replied Β· 14 June 2024
Thank you for your review, its nice to know that the staff were approachable, efficient and professional, may we wish you all the best in your new home.
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