Trusted Agent profile

Palmer and Partners reviews

β˜…β˜…β˜…β˜…β˜… Excellent

454 reviews across 1 platform

43 Crouch Street, Colchester CO3 3EN

Palmer and Partners's Colchester office at 43 Crouch Street is rated 4.6 out of 5 across 454 reviews on 1 platform, including 454 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards. Checked 9 October 2026.

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4.6 / 5

454

Reviews on Google

This office

Reviews may appear on more than one platform.

Awards

Trusted Agent 2026 results for Palmer and Partners. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Colchester office, from every platform, shown as written. First names only.

5/5

Google

I have been really pleased with the support and professionalism when dealing with Palmers & Partners. A special thank you to Alfie, Hayley and Paul who have been simply brilliant. Moving house is stressful but they have handled matters well to minimise the stress. I’ve already instructed them for a second transaction which should tell you all you need to know. No cocky millennials chewing gum here!

Andy Β· 20 July 2023

Agent replied Β· 14 June 2024

Thank you for your review Andy, its been a pleasure to work with you, we look forwards to getting the second sale through for you, I am sure Hayley will be keeping you updated.

5/5

Google

Palmer & Partners have been the kindest and easiest agency to work with - they have provided suggestions for the best places in town, they have been very clear and smooth with all tenancy operations, and have been supportive and adaptive to uneasy situations regarding moving. Biggest thanks to Sophie, for being very supportive and communicative, and much appreciation for the rest of the team at the agency!

Kirill Β· 15 June 2023

Agent replied Β· 14 June 2024

Thank you for your review Kirill, it was a pleasure to work with you, glad we could be of help and support in your move to Colchester.

5/5

Google

Diane was lovely really helped us and made us feel really comfortable viewing the propertys So kind :)

J.Hyamm Β· 6 September 2025

Agent replied Β· 9 September 2025

Hi J.Hyamm Aww, thank you so much for your lovely review! We're delighted to hear that Diane was lovely and made you feel comfortable while viewing properties. It's wonderful to know that she was kind and helped you throughout the process. We strive to create a warm and welcoming experience for all our clients, and it sounds like Diane hit the spot! Her kindness and professionalism are a testament to her dedication to providing exceptional service. Thank you for sharing your heartwarming feedback and for acknowledging Diane's kindness. We'll make sure to pass on your praise to her! Best regards, The Palmer & Partners Team

5/5

Google

We have just recently started a new tenancy with palmer and partners Eva Herbert has been working with us and she has been excellent at dealing with everything that has needed to be done to get us in our new home.

Charlie Β· 26 November 2024

Agent replied Β· 10 December 2024

Hi Charlie, Thank you for sharing your experience with us! We’re delighted to hear that your new tenancy with Palmer & Partners has started off on such a positive note. It's fantastic to know that Eva Herbert has been excellent in assisting you with everything needed to get you into your new home. We take pride in our team's commitment to providing top-notch service, and your feedback is greatly appreciated. If you have any questions or need further assistance as you settle in, please don’t hesitate to reach out. Welcome to your new home, and thank you for choosing Palmer & Partners!

5/5

Google

Palmer and partners have been great to us in helping us get our rental property . Our letting agent Sophie helped us through the process and made it very easy to understand. Although we had some trouble on our side of things, Sophie helped us all the way and with her dedication we got a property we were after. Thank you Sophie for all you're hard work

Jack Β· 15 June 2023

Agent replied Β· 14 June 2024

Hi Jack thank you for your review, we are so please that Sophie was of great help, wishing you all the best in your new home.

5/5

Google

Highly recommend Palmer & Partners, helped me with a recent purchase and were quick and efficient throughout. They were there to chase and be by my side through the process and made everything less stressful. Special thanks to Hayley and Paul who were super helpful and empathetic the whole way through! :)

Beccajadesmith Β· 15 May 2024

Agent replied Β· 14 June 2024

Thank you for your glowing recommendation! At Palmer and Partners, our team, including Hayley and Paul, strives to provide quick, efficient, and supportive service throughout every purchase. We understand the importance of reducing stress during the process, and we're delighted to have achieved that for you. Should you need assistance in the future, please don't hesitate to reach out. We're here to help!

5/5

Google

I had a wonderful house hunt with Palmer and Partners. Eva Herbert was very helpful throughout the whole process. From showing the property till the last process was over she was there. She is very kind and helping. Thank you Palmer and Partners and shout out to Eva!!

Steffi Β· 24 July 2024

Agent replied Β· 23 August 2024

Hi Steffi, Thank you so much for your kind words! We're thrilled to hear that you had a wonderful house hunting experience with Palmer and Partners. Eva Herbert is indeed a valuable member of our team, and we're glad she could assist you every step of the way. Your appreciation means a lot to us. Congratulations on your new home, and if you need anything in the future, don't hesitate to reach out. Shout out to Eva from all of us as well!

5/5

Google

I must give this company 5 stars! I was guided expertly by Sophie in the lettings team. She recommended a property to me which I had not considered and ultimately I ended up moving into. The service was completely professional and made my move stress free. Special thanks to Sophie, she is an asset to this business and couldn't have been more helpful. Cheers.

Dylan Β· 15 June 2023

Agent replied Β· 14 June 2024

Thank you for your review, It was a pleasure to work with you, we are pleased that the service Sophie provided was professional and made your move stress free. All the best in your new home.

5/5

Google

Our experience with Palmer & Partners has been great: the renting process has been very smooth and thorough, and Eva, the agent who followed our application through to completion, has been absolutely brilliant: from accomodating our online viewing, to her fantastic support and speedy replies, we have felt supported and reassured every step of the way! Many thanks for all your help.

Alexandra Β· 4 September 2025

Agent replied Β· 9 September 2025

Hi Alexandra, We're absolutely delighted to hear about your wonderful experience with Palmer & Partners! We're thrilled that the renting process was smooth and thorough, and that Eva was an absolute star throughout. It's fantastic to hear that Eva accommodated your online viewing and provided fantastic support, speedy replies, and reassurance every step of the way. Our goal is to make the renting process as stress-free as possible, and it sounds like Eva went above and beyond to achieve that for you. Thank you for taking the time to share your kind words and for acknowledging Eva's exceptional service. We're so grateful to have team members like Eva who make a real difference in our clients' experiences. Many thanks again for your lovely review, and we wish you all the best in your new home! Best regards, The Palmer & Partners Team

5/5

Google

We had a pleasure to be dealing with James from sales team in Colchester. He has been so positive about every query we had, was proactive in seeking out extra information from the seller, and was always extremely punctual. We ended up buying a property which they advertised and instructed the solicitors they recommended. All in all brilliant service. Thanks James

Mark Β· 19 August 2023

Agent replied Β· 14 June 2024

Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that your dealings with James from our sales team in Colchester were enjoyable. We'll make sure to pass along your kind words to James and the rest of the sales team. Once again, thank you for choosing Palmer and Partners, and we look forward to serving you again in the future if the need arises!

5/5

Google

I would like to thank Eva Herbert for her excellent customer service. I would still be looking for somewhere to live if it wasn't for Eva finding me the property that I am currently renting. Many Thanks Linda Allen

Lindamay Β· 25 October 2024

Agent replied Β· 8 November 2024

Hi Linda, Thank you so much for taking the time to share your wonderful experience with us. We are thrilled to hear that Eva Herbert provided you with excellent customer service and helped you find the perfect property to rent. It's incredibly rewarding to know that Eva's efforts have made such a positive impact on your life. Our team is committed to going above and beyond to assist our clients, and your kind words are a testament to Eva's dedication and hard work. We are grateful for the opportunity to have assisted you and appreciate your feedback. If you ever need any further assistance, please don't hesitate to reach out.

5/5

Google

After searching for a house for months, we were finally helped by Palmer & Partners. Thank you for helping us find our new home. Also thanks to Eve who walked us through the whole letting process and was very helpful every step of the way πŸ™‚. …

Christator Β· 7 June 2024

Agent replied Β· 14 June 2024

Thank you so much for your wonderful review! We're thrilled to have been able to help you find your new home after a long search. We're particularly grateful for your kind words about Eve, she's an amazing member of our team and we're lucky to have her. It's always a pleasure to work with clients like you who are so grateful for our help. If you have any questions or need any further assistance in the future, don't hesitate to reach out. Congratulations again on your new home!

5/5

Google

A Big Thanks for taking very good care of my letting property for many years with professional and kindly service of efficiency. Sincerely recommend to anyone who wants to be a β€œlazy” landlord and everything will be settled down by the impressive team with Palmer & Partners. Also, a Special Thanks to Jon Gallop, for your great help and support!

Rongzhe Β· 24 August 2023

Agent replied Β· 23 August 2024

Thank you so much for your kind words. We are always happy to help and glad we are able to impress!

5/5

Google

Hayley and the team were very helpful from start to finish during the purchase of my property. I was kept up to date at all times and whenever i had a query it was answered quickly. Highly recommend

Kate Β· 10 October 2024

Agent replied Β· 24 October 2024

Hi Kate, Thank you so much for your kind words and for taking the time to share your positive experience with Hayley and the team. We are delighted to hear that you were kept well-informed throughout the entire process and that your queries were addressed promptly. We strive to provide exceptional service, and it's great to know that we met your expectations. We appreciate your recommendation and are grateful for the opportunity to have assisted you in purchasing your property. If you have any other needs or questions in the future, please don't hesitate to reach out.

5/5

Google

"I had a fantastic experience working with the team at Palmer & Partners. From start to finish, the communication was clear, and they made the entire process feel seamless and stress-free. Highly recommend their professional and friendly service!"

Neil Β· 16 March 2026

Agent replied Β· 16 April 2026

Thank you so much for your wonderful review! We're absolutely thrilled to hear that you had a fantastic experience working with the team at Palmer & Partners. … More

5/5

Google

I rented a house through Palmer & Partners for three years. Palmers were very professional and efficient whenever there was a maintenance issue that needed dealing with. The inspections were always conducted with respect and and kindness and, having rented for over ten years, I'd say Palmers were the best agency I ever used in Colchester.

Honey Β· 18 October 2023

Agent replied Β· 14 June 2024

We greatly appreciate your kind words and your five-star review of Palmer & Partners! It's been a pleasure serving you as our tenant, and we're thrilled to hear about your positive experience with us. Our team is dedicated to providing professional and efficient service, and we're delighted that you found our response to maintenance issues prompt and effective. Thank you for mentioning that Palmer & Partners stands out as the best agency you've ever used in Colchester, especially after renting for over ten years. We're honoured to have earned your trust and loyalty. If you ever decide to rent again in the future or have any other real estate needs, please don't hesitate to reach out. Thank you once again for choosing Palmer & Partners, and we wish you all the best in your future!

5/5

Google

I can not praise Palmer & Partners enough for selling my late Mum's house. It was a very difficult transaction. The team were professional and went way beyond in dealing with all aspects in what was an emotional time. A big thank you to Alfie, Tyler, James, Paul & Hayley. Thank you.

Donna Β· 16 January 2024

Agent replied Β· 14 June 2024

We are truly grateful for your kind words and happy to have been a part of such an important journey in selling your late Mum's house. We understand that it was a challenging and emotional time for you, and we appreciate your trust in Palmer & Partners to guide you through the process. Alfie, Tyler, James, Paul, and Hayley are thrilled to have been able to assist you. Thank you once again for choosing Palmer & Partners. If there's anything else we can assist you with, please don't hesitate to reach out. Our thoughts are with you during this time, and we wish you all the best in the future.

5/5

Google

A Big Thanks for taking very good care of my letting property for many years with professional and kindly service of efficiency. Sincerely recommend to anyone who wants to be a β€œlazy” landlord and everything will be settled down by the impressive team with Palmer & Partners. Also, a Special Thanks to Jon Gallop, for your great help and support!

Veritas Β· 15 June 2023

Agent replied Β· 14 June 2024

Thank you so much for your kind words. We are always happy to help and glad we are able to impress!

5/5

Google

I recently used the services of Palmer and Partners to find and let a property. We were initially helped by Poppy who we found to be very professional and helpful. I would also like to say thank you to Eva for her services. I found her to be very useful as well! Thank you to all!

Jamie Β· 18 September 2023

Agent replied Β· 14 June 2024

Thank you so much for taking the time to leave us this wonderful 5-star review! We're delighted to hear about your positive experience with Palmer and Partners. It's great to know that Poppy and Eva were able to assist you professionally and efficiently. Your feedback means a lot to us, and we genuinely appreciate your kind words. If you ever need assistance with any property-related matters in the future, please don't hesitate to reach out. We're here to help. Once again, thank you for choosing Palmer and Partners, and we look forward to serving you again in the future!

5/5

Google

●From the start of sale to completion of the property, the Agents kept me well informed about the progress of the purchase; which was crucially reassuring. ●The Agents were professional in their conduct, and communicated constantly with all parties involved in the sale and purchase transactions, and kept me updated; this relieved me from the uncertainty that comes with the sale and purchase transactions. β–  Palmer and Partners provided fantastic friendliest, reliable professional service to me. I trust the same professional service will be provided for all their clients. Kudos to Palmer and Partners in Colchester! !! Keep it up Palmer & Partners.

Karl Β· 15 June 2020

Agent replied Β· 14 June 2024

Hello Karl. Thank you so much for your kind words. It really does mean so much flying everyone when someone takes the time to share their experiences. We are proud we were able to help and wish you all the best for the future. We look forward to working with you again in the future.

5/5

Google

The service I received from start to finish was exceptional. Everyone was friendly and professional at the same time. In particular, Alfie Humphrey was excellent in keeping me informed and worked really hard the last few days in getting the sale over the line! I really appreciate his efforts and support. I wouldn’t hesitate to recommend Palmer & Partners!

Alison Β· 15 June 2023

Agent replied Β· 14 June 2024

Thank you for your review, Alison, it was a pleasure to act for you, we are so pleased that you were happy with the friendly professional service from the team especially with Alfie's work in keeping you informed.

5/5

Google

Maddie was very professional. Kept us updated on all progress. Made moving a lot easier. Thanks

Ian Β· 15 April 2026

5/5

Google

James and the team were really helpful throughout the the whole buying process. They kept me updated throughout the whole process. Even though i had a lot of questions nothing was to much to ask about, would use them again.

David Β· 24 July 2024

Agent replied Β· 23 August 2024

Hi David, Thank you so much for your kind words! We're thrilled to hear that James and the team were able to assist you effectively throughout the buying process. Keeping you updated and addressing all your questions is our priority, and we're glad we could meet your expectations. We look forward to serving you again in the future!

5/5

Google

Used palmer and partners to sell our property in stanway. They were very professional from the start. Being the first time we were selling to buy they made things very simple to understand. In particular James and Tyler who we dealt with the most both knowledgeable and professional. We will 100% use them again in the future.

Tony Β· 20 July 2023

Agent replied Β· 14 June 2024

Hi Tony, Thank you for using Palmer & Partners to act for you and your kind comments for James and Tyler. We are pleased that you have been happy with our knowledge and professionalism.

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Read Palmer and Partners's Google reviews

Questions about Palmer and Partners

How many reviews does Palmer and Partners have?

Palmer and Partners's Colchester office has 454 reviews across 1 platform: 454 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.

What is Palmer and Partners's rating?

Palmer and Partners is rated 4.6 out of 5 across all 454 reviews, and 4.6 out of 5 on Google from 454 reviews, checked 9 October 2026.

Has Palmer and Partners won any awards?

Yes. In The Trusted Agent 2026 awards: Palmer and Partners, Colchester won Gold.

Where is Palmer and Partners's Colchester office?

Palmer and Partners, 43 Crouch Street, Colchester CO3 3EN.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.