Every review we hold for the Colchester office, from every platform, shown as written. First names only.
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5/5
GoogleEva Herbert was very professional handing over a property for me, ensuring all the paperwork was correct and in place, a very professional agent a great asset to Palmer & Partners.
Thanks guys for the great service.
Terry x
Terry Β· 26 July 2024
Agent replied Β· 23 August 2024
Thank you for your kind words! We're thrilled to hear about your positive experience with Eva Herbert. Her professionalism and attention to detail in handling the property handover are truly commendable. We're proud to have her as part of the Palmer & Partners team.
Your appreciation means a lot to us, and we're glad we could provide you with great service. If you need any further assistance, please don't hesitate to reach out.
Thanks again, Terry!
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5/5
GooglePalmerβs and Partners were fantastic. Eva was the one who I related with all through and she was simply excellent at her job, very professional and understanding. Made letting so easy. Will definitely recommend Palmers and Partners over and again. Thanks Eva π β¦
Kreshnik Β· 15 April 2024
Agent replied Β· 14 June 2024
We are absolutely thrilled to read your five-star review! Thank you for taking the time to share your experience with us. It's wonderful to hear that Eva made your letting process easy and seamless with her professionalism and understanding. At Palmer's and Partners, we strive to provide top-notch service to all our clients, and your kind words reaffirm that we're on the right track. Your recommendation is greatly appreciated, please don't hesitate to reach out if you need any further assistance in the future. Thank you once again for choosing Palmer's and Partners. We wish you all the best!
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5/5
GooglePalmer & Partners quickly found a new tenant for my property & kept me fully informed of its progress. The first inspection by Joe Farrar Property Manager has been carried out within a month & so far I am extremely impressed by their service.
Sue Β· 15 April 2024
Agent replied Β· 14 June 2024
Thank you for taking the time to share your experience with us! We're delighted to hear that our team, particularly Joe Farrar, our Property Manager, was able to swiftly find a new tenant for your property and keep you updated throughout the process. Providing excellent service and keeping our clients informed every step of the way is our top priority, and it's wonderful to know that we've succeeded in impressing you so far. Please don't hesitate to reach out if you have any further questions or if there's anything else we can assist you with. We appreciate your feedback and your trust in Palmer & Partners!
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5/5
GoogleCannot praise Palmer & Partners enough during our few years of rental experience, an extra special thank you to Sarah and the team at the Clacton on Sea branch for making our stay the best it could be from start to finish, acted with total professionalism the whole time and never left us in doubt of any kind at any time as tenants with their genuine personal service.
Housing market industry standards set by P&P no question.
Dalaman Β· 15 June 2020
Agent replied Β· 14 June 2024
Wow! What fantastic words of encouragement. Our staff work very hard and I am so pleased you had such a positive experience with us. Thanks for taking the time to leave such nice thoughts.
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5/5
GoogleExcellent Letting & Accounts Staff who are extremely helpful and offering advice and support for their customers. Particularly Rachel who guided me through some important letting business.
Chris Β· 2 January 2025
Agent replied Β· 9 January 2025
Hi Chris,
Thank you for your wonderful feedback! Weβre thrilled to hear that our letting and accounts staff provided you with excellent support and guidance.
Itβs especially gratifying to know that Rachel was able to assist you with your important letting business. We pride ourselves on our team's commitment to helping our clients, and your kind words reinforce that dedication.
If you have any further questions or need assistance in the future, please donβt hesitate to reach out.
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5/5
GoogleI would like to say a very big thank you to Hayley and Matt for getting us to exchange.
We have brought through you guys so obviously you was not our estate agents who we was paying but you always put yourself out to help us when there was problems within the chain. Any problems that needed solving you guys were on the case. Thank you so much.
Also special thanks to Matt that arranged the house we wanted to view so quickly.
Anna Β· 11 January 2019
Agent replied Β· 9 January 2025
Dear Anna, thanks for your kind words. We were very pleased to work with you and wish you well in your new home.
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2/5
GoogleCurrently selling my property through them. Have been friendly and had given a good impression at first. However, when we returned to the property. A blind had been ripped off the wall (the raw plugs had been snapped in half!) and the toilet had been used and left in a disgusting condition. I understand accidents can happen, but I was not even informed. And despite repeatedly closing the curtains to the front of the property, these were left open after viewings. Can only hope that the rest of the process goes smoothly and will update accordingly.
Rachael Β· 6 November 2025
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5/5
GoogleI have been a customer of P&P for the past 4 and a half years. From day one they treated with the care and respect anyone should deserve. They went beyond what was needed in my time of need.
In a way I wish I could take them and my landlord with me.
The lettings team are amazing. John is already proud of them and so he should be.PositiveResponsiveness, Quality, Professionalism, Value
Gregory Β· 15 June 2021
Agent replied Β· 14 June 2024
Dear Greg. Thanks so much for your kind words. Thank you for being such an excellent tenant and we wish you and you children the very best in your new home.
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5/5
GoogleWe used Palmers and Partners having been let down by a different agent. Palmers and Partners were nothing short of amazing throughout the entire process, James especially was exceptional and personable making the process seamless - he delivered on promises and communicated throughout. I cannot recommend this company enough - Thank you Palmers & Partners!
Shannon Β· 15 June 2023
Agent replied Β· 14 June 2024
Thank you Shannon, we were pleased to be able to support you through the process with open lines of communication from James.
All the best, P&P Colchester.
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5/5
GoogleDue to a flood in our own property we were forced to vacate our property for 8 long months whilst our home was restored. Palmer & Partners were the letting agent for the rental home we stayed in. During a very stressful and confusing time, they were able to guide us through the process and Rachel in particular was very calming and helped reassure us during the check out and deposit refund process. Thank you
Gareth Β· 17 December 2024
Agent replied Β· 24 December 2024
Hi Gareth,
Thank you for sharing your experience with us! Weβre truly sorry to hear about the challenges you faced due to the flood in your property, but weβre glad that Palmer & Partners could support you during such a stressful time.
Itβs wonderful to know that Rachel provided calming guidance and reassurance throughout the check-out and deposit refund process. Our team is dedicated to making difficult situations easier for our clients, and your feedback means a lot to us.
If you need any further assistance or have questions in the future, please donβt hesitate to reach out.
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5/5
GooglePalmer and Partners sold my house so quickly and efficiently. From start to finish the process was smooth and stress free- exactly what you need when your selling and buying at the same time. Alfie Humphrey kept me updated all the way. Hayley supported the sales progress every step of the way with first class service. Highly recommend this agency in Colchester. Thank you again
Amy Β· 15 June 2022
Agent replied Β· 14 June 2024
Thank you for your review Amy, we are pleased to know that you were happy with the sale of your property from start to finish, it was a pleasure dealing with yourself. All the best in your new home. From all the team.
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5/5
GooglePalmer & Palmers helped me to sell my parents bungalow. They kept me in touch with updates and were very professional and organised. Even better, they were approachable and engaging - special thanks to Hayley, especially.
Nick Β· 24 July 2024
Agent replied Β· 23 August 2024
Thank you so much for your wonderful review! We're thrilled to hear that your experience with Palmer & Partners was positive and that we could assist in selling your parents' bungalow. It's great to know that our teamβs professionalism and communication met your expectations. Hayley and the entire team take pride in being approachable and engaging, and your kind words mean a lot to us. If you ever need any further assistance in the future, please don't hesitate to reach out.
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5/5
GoogleThe property management team, particularly Rachel Johnson were first class. She sorted out what could have been a tricky situation swiftly and efficiently. She is helpful, engaging and provides a first class service. Highly recommended.
Simon Β· 2 August 2024
Agent replied Β· 23 August 2024
Hi Simon,
Thank you for your wonderful feedback! We're delighted to hear that Rachel Johnson and the property management team provided first-class service. It's great to know that Rachel handled the tricky situation swiftly and efficiently, and that you found her helpful and engaging. Your high recommendation means a lot to us. Thank you for choosing our services!
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5/5
GoogleDiane was fantastic and was of great help.
Afia Β· 25 July 2025
Agent replied Β· 10 August 2025
Hi Afia,
Thank you so much for your kind review! We're delighted to hear that Diane was fantastic and provided you with great help. We're proud to have her as part of our team, and it's wonderful to know that she made a positive impact on your experience with us.
We'll make sure to pass on your thanks to Diane, and we're grateful for your endorsement of her work. If you have any other needs or questions in the future, please don't hesitate to reach out.
Thank you again for choosing Palmers and for sharing your positive experience with us.
Best regards,
The Palmers Team
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5/5
GoogleI rented with Palmer & Partner and then bought a house through them too. In both instances, I found them to be professional and helpful. Thanks Rachel, Alfie, Sophie and Joe.
Colin Β· 24 September 2024
Agent replied Β· 24 October 2024
Hi Colin,
Itβs fantastic to hear that you had such a positive experience with Palmer & Partners, both as a tenant and later as a buyer! Their professionalism and helpfulness clearly made a great impression in both instances. Itβs wonderful that Rachel, Alfie, Sophie, and Joe were able to support you throughout the process. Thank you for sharing your experience!
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5/5
GoogleThanks to Sophie, moving into my new rental was smooth sailing! She was efficient and super friendly..
Iβve also dealt with Danielle in property management and a lady in accounts, who have both been equally as helpful.
I highly recommend Palmer and Partners!
Jessica Β· 15 February 2024
Agent replied Β· 14 June 2024
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that Sophie, Danielle, and our accounts team made your move into your new rental a smooth and pleasant experience. It's always our goal to provide efficient and friendly service.
We appreciate your review and look forward to continuing to meet and exceed your expectations. If you ever need further assistance or have any questions, please don't hesitate to reach out. Welcome to your new home and thank you for choosing Palmer and Partners!
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5/5
GoogleBought my first house with James Burrage at Palmer & Partners. James responded my questions and processed my offer very promptly. He took care of the whole process very professionally and efficiently and made it almost care-free. Would definitely recommend James Burrage and Palmer & Partners to anyone looking to purchase a property!
Tony Β· 15 June 2023
Agent replied Β· 14 June 2024
Hi Tony Thank you for your review, we are so pleased that you were happy with our service, all the best in your new home.
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5/5
GoogleEstate Agency like it should be! Palmer and Partners were very professional from the start with a spot on valuation and a super smooth sales process. With regular communication, nothing was too much trouble and they gave great advice at every turn. Massive thanks to Alf, Alf, Hayley, Paul and the P&P team.
Yasmine Β· 15 June 2023
Agent replied Β· 14 June 2024
Thank you for your review, it was great to act for you, we are so pleased that you were happy with the service the team provided. All the best in your new home.
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5/5
GoogleJust wanted to say thanks to Rachel at Palmers & Partners, she is so friendly & easy to talk to, perfect personality for her role, which Iβm sure at times can be quite challenging.
Sarah Β· 24 July 2024
Agent replied Β· 23 August 2024
Thank you for your kind words! We're delighted to hear that Rachel's friendly and approachable nature made your experience with Palmers & Partners so positive. She truly has a knack for connecting with people, even in challenging situations. Your feedback means a lot to us, and we're grateful for your recognition. If you need any further assistance, Rachel and the rest of our team are always here to help.
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5/5
Google"I had a positive experience with [palmer and partners - colchester ]. From the start, they were professional and responsive, always quick to address my questions and concerns. The property viewing was well-organized, and they provided detailed information about the tenancy process, which was especially helpful as a first-time renter.
The paperwork was handled efficiently, with clear communication throughout. The agent kept me updated on the status of my application and was transparent about any fees involved.
Overall, I would recommend palmer and partners to anyone looking for a reliable and professional letting service.
Aisha Β· 18 August 2024
Agent replied Β· 23 August 2024
Thank you for sharing your positive experience with Palmer and Partners in Colchester! We're glad to hear that our team was professional and responsive, making sure your questions and concerns were quickly addressed. It's great to know that the property viewing was well-organized and that the detailed information we provided made the tenancy process smoother for you as a first-time renter. Clear communication and transparency are very important to us, so we're pleased that it made the paperwork process easy for you. We truly appreciate your recommendation and are grateful that you chose Palmer and Partners for your letting needs!
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5/5
GoogleExcellent service from start to finish. Special mention to Hayley for getting it over the line although all of the ream have been excellent.
Clive Β· 17 December 2024
Agent replied Β· 24 December 2024
Hi Clive,
Thank you for your wonderful feedback! Weβre thrilled to hear that you received excellent service from our team at Palmer & Partners.
A special shout-out to Hayley for her efforts in getting everything over the line! Itβs fantastic to know that every member of our team contributed to your positive experience.
We truly appreciate you taking the time to share your thoughts, and if you need any assistance in the future, please donβt hesitate to reach out.
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5/5
GoogleP&P were fantastic. Eva was the one who I related with all through and she was simply excellent at her job, very professional and understanding. Made letting so easy. Will definitely recommend P&P over and again. Thanks Eva π β¦
Ugochukwu Β· 16 March 2024
Agent replied Β· 14 June 2024
Thank you for taking the time to share your experience with us. We're delighted to learn that Eva provided you with exceptional service and facilitated a seamless letting process. Your recommendation is greatly appreciated and reinforces our commitment to professionalism and excellence. Please don't hesitate to contact us for any future assistance. Thank you once again for choosing Palmer and Partners.
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5/5
GoogleWe invited Palmer and Partners to value our property. The representative was polite, personable and talked to us normally! ( our experience of other local estate agents was different- sometimes we felt like we were on a game show as agent was so over the top). They didnβt pester us for a decision. We did choose Palmer and Partners and we were delighted with the service. The sales progress or kept us informed and helped us through some challenges with our sale.
Cheryl Β· 9 August 2024
Agent replied Β· 23 August 2024
Hi Cheryl,
Thank you for sharing your positive experience with Palmer and Partners! We're pleased to hear that our representative was polite, personable, and made you feel comfortable, especially compared to your experiences with other local estate agents. We're glad you chose us and that you were delighted with the service provided. It's great to know that our sales progressor kept you informed and helped you navigate through the challenges of your sale. Thank you for choosing Palmer and Partners!
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5/5
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On July 2023 i rented a house through Palmer and Partners, and my experience was exceptional from start to finish. The entire process was smooth and hassle-free, thanks to the professional and friendly team.
From the initial inquiry to the final paperwork, Palmer and Partners were always prompt, efficient, and transparent. They provided all the necessary information, answered all my questions patiently, and ensured that I felt comfortable every step of the way.
The property itself was exactly as described, clean, well-maintained, and ready for me to move in. The attention to detail and care put into managing the property was evident, making my stay enjoyable and stress-free.
What truly stood out was their customer service and maintenance service. Whenever I had a minor issue or needed assistance, the response was immediate, and solutions were provided swiftly. They genuinely care about their tenants and go above and beyond to ensure satisfaction.
I highly recommend Palmer and Partners to anyone looking for a reliable and trustworthy rental organization. Their professionalism, dedication, and exceptional service make them a top choice in the rental market. Thank you, Palmer and Partners, for making my rental experience a positive one!
Erlha Β· 2 August 2024
Agent replied Β· 23 August 2024
Thank you so much for your wonderful review! We are delighted to hear that your experience with Palmer and Partners was exceptional from start to finish. Our team strives to provide prompt, efficient, and transparent service, and we're glad to know that we met your expectations.
It's great to hear that the property was exactly as described and well-maintained, making your stay enjoyable and stress-free. We take pride in our attention to detail and customer service, and we're pleased that our maintenance team was able to address any issues swiftly.
Your recommendation means a lot to us. Thank you for choosing Palmer and Partners, and we're thrilled that we could make your rental experience a positive one!
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