Every review we hold for the Colchester office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI recently used Palmer and Partners to let a new property and I cannot thank them enough. Sophie was super helpful all throughout and I will always recommend Palmer and Partners to anybody who asks.
Stacie · 7 June 2024
Agent replied · 14 June 2024
Thank you so much for your kind words! We're thrilled to hear that Sophie provided you with such excellent service. It's wonderful to know that you had a positive experience with Palmer and Partners. We truly appreciate your recommendation and look forward to assisting you again in the future!
★★★★★ 5/5
GoogleJust moved into a rental property, handled by Eva and colleagues. Whole experience seamless, Eva showed us the property and took us through the whole process - she was great. Thanks to Eva and all concerned.
Andrew · 15 May 2024
Agent replied · 14 June 2024
Thank you so much for your glowing review! We're thrilled to hear that Eva and our team provided you with a seamless experience. We strive to deliver exceptional service at Palmer & Partners Estate Agents, and we're delighted that we could make your move-in process smooth and enjoyable. Welcome to your new rental property, and please don't hesitate to reach out if you need anything in the future.
★★★★★ 5/5
GoogleHaving lost my father then having to administer his estate which included the family home of over 50 years, selling was never going to be an easy decision to make.
Not sure what to do, I gave Palmer & Partners a call as I had already had a previous positive experience buying with them.
On contacting them, empathy and compassion was instantly shown and they could not have been more helpful.
They arranged a valuation and discussed the next steps providing options that we could take.
All this was conducted with no pressure and with compassion and empathy.
Our family decided to sell with Palmer & Partners who provided a very realistic market value, and provided expert advice on when it was best to put the property on sale to maximise the asking price and chance of a sale.
They found a buyer very quickly, and multiple offers were forthcoming. They were professional in advising on each buyers curcumstances and helped us come to a decision armed fully with the facts.
Unfortunately the Probate process took almost eight months. Despite this they kept in contact with us fully during the process which of course was a difficult time and showed the upmost patience and kept the buyer on side.
I could not fault the service I had in any way and would not hesitate to recommend Palmer & Partners as a top choice to use when selling or buying a home.
Top marks P&P!
Robert · 24 July 2024
Agent replied · 23 August 2024
Thank you so much for sharing your experience with Palmer & Partners. We very sorry for your loss, and we understand how difficult it must have been to make the decision to sell your family home.
It's heartening to hear that Palmer & Partners handled your situation with such empathy and professionalism. From arranging a valuation to providing expert advice and maintaining constant communication throughout the probate process, it sounds like they truly went above and beyond. Your feedback highlights their dedication to providing compassionate service during a challenging time, and it’s wonderful to know that they were able to help you find a buyer quickly and manage the multiple offers effectively.
We appreciate you taking the time to write this detailed review.
★★★★★ 5/5
GoogleIt has been an absolute pleasure dealing with Palmer and Partners from start to finish! Eva was so helpful and was always happy to answer any questions I had.
Thank you to Eva and all the team!
Ella · 15 April 2024
Agent replied · 14 June 2024
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with Palmer and Partners, especially with Eva's assistance. We strive to provide excellent service and support to all our clients, and it's always rewarding to receive such positive feedback. If you have any further questions or need assistance in the future, don't hesitate to reach out. We appreciate your business and look forward to working with you again!
★★★★★ 5/5
GoogleI would like to specially thank Hayley Trustrum(Sales Progressor), she was always very helpful getting my questions answered and chasing the seller and their solicitor to get things done sooner. I recommend Palmer & Partners for anybody who would like to buy or sell the property.
I am delighted by their service and immiediete resposnes to the phone calls/ emails.
Santhosh · 15 June 2022
Agent replied · 14 June 2024
Thank you for taking the time to leave your review, Hayley and the team appreciate this and such lovely comments.
★★★★★ 5/5
GoogleA massive Thank you to Sophie George for making my experience as a new renter here in UK so easy. She actively listened and knew what her client needs. Well done! Keep it up
Imee · 7 June 2024
Agent replied · 14 June 2024
Thank you for your wonderful review! We're delighted that Sophie George could make your experience as a new renter
so smooth and enjoyable. Your feedback means a lot to us, and we'll be sure to pass on your appreciation to Sophie. We're here to help whenever you need us!
At Palmer and Partners, we strive to provide personalised service tailored to each client's needs. It's great to hear that Sophie’s attentiveness made a positive impact on your renting journey. We look forward to continuing to support you and others with the same level of dedication and care.
★★★★★ 5/5
GoogleWe recently sold our flat through Palmer & Partners, and received great service from all involved. Hayley was particularly brilliant! She chased up every query we sent to her and tried to resolve any issues that arose throughout the process. Moving house is always going to be stressful but it helps massively when you have a responsive and knowledgeable agent!
Thank you Hayley and the team @ Palmer & Partners
Charlotte · 15 June 2020
Agent replied · 14 June 2024
Dear Charlotte, thank you so much for your kind comments. We were very pleased to be able to help and we all wish you the best in your new home.
★★★★★ 5/5
GoogleMy wife and I bought our first house in the UK through Palmer and Partners. The staff, particularly James Burrage, has been extremely helpful and professional throughout the whole process. They often chased both parties for updates on our behalf and always made time to respond to our queries.
Soul · 15 June 2023
Agent replied · 14 June 2024
We are grateful for your review Soul, it was a pleasure dealing with, we look forwards to handing the keys over to you.
★★★★★ 5/5
GoogleA seamless transfer of tenancy. Thank you very much to everyone at P&P. Also special thank you to Rachel for keeping us informed especially with the checking out process, and careful negotiations with tenants and us before releasing the deposit. We trust P&P to help manage our flat completely.
Vivien · 15 June 2023
Agent replied · 14 June 2024
Dear Vivien, we are so pleased that everything went well and we wish you all the best for the future of.
★★★★★ 5/5
GoogleThank you Palmer & Partners for helping me buy my first home!
From beginning to end you have provided clear updates in your communication from calls to emails - very reliable and you have made this experience amazingly easy!
Wanted to give a special thank you to James :)
Sharon · 15 June 2023
Agent replied · 14 June 2024
Thank you for your review, we are really pleased that we could help in you buying your first property, we look forwards to handing the keys over to you when you move.
★★★★★ 5/5
GoogleI just relet my apartment in days through Rachel at Palmer and Partners in Colchester. The whole team were on the ball and got it all sorted and a substantial rent increase, not being greedy I needed that to keep renting as the mortgage had quadrupled. I didn't know it was possible but it was and I was also grateful for their help in this matter as it was a big worry initially. Thanks, team A*+ WORK :)
Isabelle · 2 August 2024
Agent replied · 23 August 2024
Thank you for sharing your experience! We're thrilled to hear that Rachel and the team at Palmer and Partners in Colchester were able to relet your apartment so quickly and secure a substantial rent increase for you. We understand how important this was given your mortgage situation, and we're glad we could alleviate your worries. Your kind words and A*+ rating mean a lot to us. Thank you for choosing Palmer and Partners!
★★★★★ 5/5
GoogleBrilliant service on checkout with Rachel, communication from partner & partners was clear and considered throughout our tenancy with any issues being resolved promptly.
Cady · 2 April 2026
Agent replied · 16 April 2026
Hello Cady. Thank you for taking the time to write such a nice review. We are proud of our team and it is always rewarding when someone leaves with such a positive experience.
★★★★★ 5/5
GoogleBought my first house with James Burrage at Palmer & Partners. James responded my questions and processed my offer very promptly. He took care of the whole process very professionally and efficiently and made it almost care-free. Would definitely recommend James Burrage and Palmer & Partners to anyone looking to purchase a property!
Li · 10 January 2023
Agent replied · 9 January 2025
Hi Tony Thank you for your review, we are so pleased that you were happy with our service, all the best in your new home.
★★★★★ 4/5
GoogleI have instructed Palmer & Ptnrs several times over the past 12-13 years and have found them to be unfailingly helpful, polite and - in terms of price/value - knowledgeable. I would like to be able to give a perfect 5 stars next time and, for this, a bit of tightening up on the admin/legal/accounts side would be desirable. Special thanks to Jon Gallop. who has been brilliant.
Julie · 15 June 2020
Agent replied · 14 June 2024
Dear Julie. Thank you for taking the time to leave such considered feedback. We are always pleased to work with you and will always look for ways to improve and refine what we do. As ever, do please stay in touch if you need us.
★★★★★ 5/5
GoogleTracey from palmer&partner was always helpful and friendly and so was Rachel I would highly recommend them as a letting agency
Josephine · 9 April 2026
Agent replied · 16 April 2026
Thank you for your lovely feedback. We’re delighted to hear that Tracey and Rachel were both helpful and friendly throughout your experience with Palmer & Partner. Your recommendation means a great deal to us, and we really appreciate you taking the time to share your kind words.
★★★★★ 5/5
GoogleJust exchanged! There were ups and downs throughout the process but Alfie, Paul and Hayley helped to push the sale through. Great service and would recommend Palmer and Partners for selling your property.
Tracy · 15 April 2024
Agent replied · 14 June 2024
Congratulations on the exchange! We understand that the process can have its ups and downs, but we're thrilled that Alfie, Paul, and Hayley were able to help push the sale through for you. Thank you for your kind words and for choosing Palmer and Partners. We are here to assist with any future property needs you may have. Feel free to reach out anytime!
★★★★★ 5/5
GoogleI purchased my new house via Palmer and Partners, Tyler was my sales negotiator. I was very happy with the honesty shown during my experience of purchasing. Would be happy to recommend this agent for friends and family.
Harrison · 17 December 2023
Agent replied · 14 June 2024
Thank you so much for taking the time to share your feedback! We're thrilled to hear that you were pleased with the honesty demonstrated throughout your home-buying journey. Your recommendation really means the world to us, and we truly appreciate your kind words.
If you ever have any more real estate needs or if your friends and family are looking for a reliable agent, we would be honored to assist. Congratulations on your new home, and thank you for choosing Palmer and Partners!
★★★★★ 5/5
GoogleI Applied for a house last Monday and they was so professional and quick highly recommended them thanks so much to Sophie was so professional and fast to answer any questions and enquiries will recommend!!!!!!!
Ryan · 15 February 2024
Agent replied · 14 June 2024
Thank you so much for taking the time to share your positive experience with Palmer and Partners! We're delighted to hear that your application process for a house went smoothly and that you found our team, especially Sophie, to be professional and quick in addressing your questions and inquiries.
It's always rewarding to receive such positive feedback from our clients. We appreciate your recommendation and are here to assist you with anything you may need in the future.
Thank you again for choosing Palmer and Partners for your housing needs. We look forward to working with you again and wish you all the best in your new home!
★★★★★ 5/5
GoogleI can not recommend Palmer and Partners highly enough. Paul has been brilliant in guiding us through what could have been a very stressful process. He kept us up to date throughout the the transaction and answered any questions promptly and thoroughly.
Thank you Paul
P · 15 June 2023
Agent replied · 14 June 2024
Thank you for your review, it was a pleasure to work with you on the purchase. Jon is looking forwards to managing your investment property.
★★★★★ 5/5
GoogleJon, Julie and the property management team have been a huge help with my rental property. Having them on hand to deal with any issues quickly and efficiently has taken a load off my plate. They are always available for a chat to answer any questions and offer advice on new legislation, updating me via email and phone when required has given me the piece of mind to know my property is in good hands and being well looked after.
Aaron · 15 April 2024
Agent replied · 14 June 2024
Thank you for your fantastic review! We're delighted to hear that Jon, Julie, and our property management team have been a huge help with your rental property. We understand the importance of quick and efficient resolution of any issues, and we're pleased to have taken that load off your plate. Our team is always available to answer any questions and offer advice on new legislation. Keeping you updated via email and phone gives you peace of mind knowing your property is in good hands. We're committed to continuing to provide excellent service and care for your property. Thanks again for choosing Palmer and Partners!
★★★★★ 5/5
GoogleOur property search has been challenging and lengthy and I have dealt with various estate agents in Colchester but I have to give full credit to Sophie Jorge at Palmer and Partners. She is forever the professional. Nothing is too much trouble and her communication is excellent.
Her helpful, friendly and polite manner makes the process from start to finish so much easier. We successfully secured a property that Sophie showed us around and picked up the keys a couple of weeks ago!
Victoria · 15 April 2024
Agent replied · 14 June 2024
Thank you immensely for sharing your experience with us! We're thrilled to hear that Sophie at Palmer and Partners provided such outstanding service throughout your property search. Sophie's professionalism, excellent communication, and unwavering dedication truly set her apart. We're delighted that her helpful and friendly demeanor made the process easier for you. Congratulations on successfully securing your property, and please know that we're here to assist you every step of the way.
★★★★★ 5/5
GoogleSuperb service from Jon and the team at Palmer & Partners, with renting my property. Having a point of contact with Julie Thompson was excellent who gave regular updates and dialogue. Highly recommended.
Michael · 16 March 2024
Agent replied · 14 June 2024
Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience renting your property with us. Jon and the team here at Palmer & Partners strive to provide top-notch service, and we're delighted that Julie was able to offer you excellent support and communication throughout the process. Your recommendation means a lot to us, and we look forward to continuing to provide you with exceptional service in the future. Thanks again for choosing Palmer & Partners!
★★★★★ 5/5
GoogleEva was really helpful throughout the whole process, right from my application down to handing me the keys! The whole process was a breeze thanks to Eva 😊 …
Mariam · 24 May 2024
Agent replied · 14 June 2024
Thank you so much for your lovely review! We are delighted to hear that Eva was able to assist you smoothly from the application process all the way to handing you the keys. Your satisfaction is our top priority, and it's wonderful to know that Eva made the experience a breeze for you.
Your kind words and positive feedback mean a lot to us. We will be sure to pass along your appreciation to Eva. If you need any further assistance, please don't hesitate to reach out.
Thank you once again for choosing Palmer and Partners!
★★★★★ 5/5
GoogleHayley and the team were so helpful in pushing everything along with our purchase and always happy to answer any questions we had. Thank you!
Catherine · 24 July 2024
Agent replied · 23 August 2024
Thank you so much for your kind words! We're thrilled to hear that Hayley and the team were able to assist you effectively and answer all your questions. Your satisfaction is our top priority, and we're grateful for your feedback. Enjoy your new property, and feel free to reach out if you need anything else!
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