5/5
Rating only, no written review.
Trusted Agent profile
★★★★★
853 reviews across 3 offices and 2 platforms
Palmer & Partners has three offices, in Colchester, Ipswich and Clacton-On-Sea. Together they have 853 reviews on two platforms, rated 4.7 out of 5 overall.
842
Reviews on Google
All 3 offices
11
Reviews on Trustpilot
All 3 offices
Palmer & Partners's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Palmer & Partners, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Rating only, no written review.
5/5
Excellent viewing with Dawn. Lots of useful information and very knowledgeable about the area.
5/5
Dawn was lovely, booking process was great. On time, easy, and helpful!
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with Dawn and the booking process. It's fantastic to know that Dawn was lovely to deal with, and that the booking process was efficient, easy, and helpful. We strive to make our processes as smooth and stress-free as possible, and it's great to hear that we were able to achieve this for you. We'll be sure to pass along your praise to Dawn - she'll be delighted to know that her efforts made a positive impact on your experience. Thank you again for taking the time to share your feedback with us. We're so glad you had a positive experience with Dawn and the booking process! Best regards, The Palmer & Partners Team
5/5
Absolutely great to work with. Bought our home with them and now looking for investments where Dawn and Jacob been particularly helpful! Would definitely recommend!
We're absolutely delighted to hear that you've had a great experience working with Palmer & Partners, from buying your home to now exploring investment opportunities. It's wonderful to know that Dawn and Jacob have been particularly helpful in guiding you through the process. We're proud to have a team that is knowledgeable, supportive, and dedicated to helping our clients achieve their goals. We're thrilled that you would definitely recommend Palmer & Partners to others - that's the ultimate compliment, and we're honoured to have earned your trust and loyalty. Thank you again for choosing Palmer & Partners and for sharing your wonderful feedback with us. We're excited to continue working with you as you explore new investment opportunities and look forward to helping you achieve your goals. Best regards, The Palmer & Partners Team
5/5
Good viewing of property . Dawn was friendly and able to answer all the questions we had about the property Thank you
Thank you so much for your lovely review! We're delighted to hear that you had a good viewing of the property and that Dawn was friendly and knowledgeable, answering all your questions. It's great to know that Dawn provided you with the information and guidance you needed to help you make an informed decision about the property. We strive to create a positive and supportive experience for all our clients, and it's wonderful to hear that Dawn embodied those values. Thank you again for taking the time to share your feedback with us. We're glad that you had a positive experience with Dawn and we look forward to helping you find your perfect property. Best regards, The Palmer & Partners Team
5/5
Dawn was very professional, friendly, knowledgeable and helpful! A brilliant agent to speak to as someone who is interested in learning more about properties and the processes!
We're really grateful for your feedback about your experience with Dawn. It's clear that she made a great impression on you with her professionalism, friendly demeanour, and in-depth knowledge of the properties and processes. It's fantastic to hear that you found her helpful and approachable, especially as someone looking to learn more about the world of properties. Dawn's passion for her work and commitment to helping clients like you is exactly what sets us apart, and we're lucky to have her on our team. We'll make sure to pass along your kind words to Dawn, and we're glad that she was able to provide you with the information and guidance you needed. If you have any more questions or need further assistance, please don't hesitate to reach out to us. Thanks again for taking the time to share your feedback. Best regards, The Palmer & Partners Team
5/5
Dawn was very approachable, friendly and knowledgeable.
Thank you so much for your lovely review! It's wonderful to know that Dawn made you feel at ease and was able to provide you with the information and guidance you needed. We strive to create a welcoming and supportive environment for all our clients, and it's great to hear that Dawn embodied those values. Best regards, The Palmer & Partners Team
5/5
After having my property on the market from another clacton estate agent for nearly 4 months changed to palmers and brady came around and with decent pictures taken and a proper write up its sold within weeks
Thank you so much for your review! We're absolutely thrilled to hear that switching to Palmer & Partners made such a huge difference in the sale of your property. It's great to hear that Brady's visit and the new marketing efforts we put in place made a significant impact. Our team is dedicated to showcasing properties in the best possible light, and it's clear that our approach worked for you. Going from nearly 4 months on the market with another agent to selling within weeks with us is a testament to the hard work and expertise of our team. We're so proud to have been able to help you achieve your goal and get your property sold quickly. We'll be sure to pass along your kind words to Brady - he'll be delighted to know that his efforts paid off. Thank you again for choosing Palmer & Partners and for sharing your success story with us. We're honoured to have had the opportunity to help you sell your property. Best regards, The Palmer & Partners Team
5/5
Thank you for helping me move to Ipswich from Cambridge and finding the perfect house for me. Love the garden office and being so close to my new job and the town centre.
We're absolutely delighted to hear that we were able to help you find the perfect house in Ipswich! It's wonderful to know that you're enjoying the garden office and that the location is ideal for you, being close to your new job and the town centre. We know that moving to a new town can be a big adjustment, but it sounds like we were able to help make the transition a smooth one for you. Our team is dedicated to understanding our clients' needs and finding them the perfect property, and it's great to hear that we were able to do just that for you. We're thrilled that you're loving your new home and that it's meeting all your needs. If there's anything else we can do to help you settle into your new life in Ipswich, please don't hesitate to get in touch. Thank you again for choosing Palmer & Partners and for taking the time to share your feedback with us. We're so glad we could help make your move a success! Best regards, The Palmer & Partners Team
5/5
Thank you, Tom, for your hard work in making sure the process of buying our dream property went so smoothly! We truly appreciate everything you’ve done and have had a great experience working with you. We would highly recommend!
Thank you so much for your wonderful review! We're absolutely thrilled to hear that Tom helped make the process of buying your dream property so smooth and enjoyable. We're delighted that you appreciated Tom's hard work and dedication to ensuring that everything went seamlessly. It's fantastic to know that you had a great experience working with him, and we're so grateful for your kind words. We're also thrilled to hear that you would highly recommend Palmer & Partners to others. Recommendations from happy clients like you are the best endorsement we could ask for, and we're honoured to have had the opportunity to help you achieve your dream of owning your perfect property. We'll be sure to pass along your thanks to Tom - he'll be thrilled to know that his efforts made such a positive impact on your experience. Thank you again for choosing Palmer & Partners and for taking the time to share your feedback with us. We wish you all the best in your new home! Best regards, The Palmer & Partners Team
5/5
Despite selling our property through a different agent, we were buying with Palmer & Partners and had the pleasure of working with Chelsey Killington. Her service was truly exemplary. Chelsey was consistently present, approachable, and easy to contact. She regularly reached out with updates and kept the process moving by encouraging solicitors to be efficient. Thanks to her dedication, what could have been a stressful experience was made far easier. We always felt informed and supported throughout. When the time comes to sell, I will be asking for Chelsey without hesitation.
We're absolutely delighted to hear that Chelsey provided you with exemplary service during the buying process. It's fantastic to know that Chelsey was consistently present, approachable, and easy to contact, keeping you informed and supported throughout the entire process. Her proactive approach and dedication to keeping the process moving smoothly are exactly what we strive for, and it's wonderful to hear that she exceeded your expectations. We're particularly pleased that Chelsey's efforts helped make what could have been a stressful experience much easier for you. That's exactly what we aim to achieve for all our clients, and it's great to know that we were able to deliver that for you. We'll be sure to pass along your glowing praise to Chelsey - she'll be thrilled to know that her hard work made such a positive impact on your experience. We're also grateful for your commitment to working with Chelsey again in the future. That's the ultimate compliment, and we're honoured to have earned your loyalty. Thank you again for choosing Palmer & Partners and for sharing your wonderful feedback with us. We're so glad we could help make your buying experience a positive one, and we look forward to working with you again in the future. Best regards, The Palmer & Partners Team
5/5
All staff were very helpful and communication was second to none. I would highly recommend Palmer and Partners to anyone buying and selling a property.
Thank you so much for your fantastic review! We're thrilled to hear that you found our staff to be very helpful and that our communication was exceptional. We take pride in being proactive and keeping our clients informed throughout the entire buying and selling process. It's great to know that we were able to meet and exceed your expectations in this regard. We're also delighted to hear that you would highly recommend Palmer & Partners to others. Word-of-mouth recommendations are the highest compliment we can receive, and we're grateful for clients like you who appreciate the hard work and dedication of our team. Thank you again for choosing Palmer & Partners and for taking the time to share your feedback with us. We're honoured to have had the opportunity to help you with your property transaction. Best regards, The Palmer & Partners Team
1/5
Rude and unhelpful. Trying to rent..Called them multiple times about different properties, but they'll always, "call me back". I'm obviously not good enough to rent from them.
Good afternoon, I’m sorry you have received this service. Before leaving this review could I please speak to you to try and rectify this. I care about such negative reviews and would appreciate the chance to put this right. Please email me your details/number and I’ll contact you straight away. My name is Brady 07729198502 this is my direct number.
5/5
We had a house viewing with Dawn today. She was lovely showing us round and answering all our questions!
Thank you so much for your lovely review! We're delighted to hear that you had a great house viewing experience with Dawn. It's wonderful to know that she was friendly, knowledgeable, and happy to answer all your questions. We're proud to have team members like Dawn who are passionate about providing excellent customer service and making our clients feel welcome. It's clear that she did a fantastic job of showing you around the property and making you feel at ease. Thank you for taking the time to share your positive experience with us. We'll be sure to pass along your kind words to Dawn - she'll be thrilled to know that she made such a great impression! Best regards, The Palmer & Partners Team
5/5
Efficient helpful and professional. Simon was particularly good at keeping me informed every step of the way. Their valuation was achieved. Highly recommend
Thank you very much for your kind words! We're so pleased to hear that you found our service efficient, helpful, and professional. It's fantastic to know that Simon kept you well-informed throughout the entire process, communication is key, and we’re glad he made such a positive impression. We're also delighted that we were able to achieve the valuation for your property and meet your expectations. Thank you for your recommendation, it truly means a lot to us! Wishing you all the best and thank you again for choosing Palmer & Partners. Best regards, The Palmer & Partners Team
4/5
Rating only, no written review.
5/5
Fantastic services from Palmer and Partners and specifically wanted to highlight Chelsey who was our main contact and was very professional and helpful during what was a long and frustrating purchase (not through them) they sold my house very quickly.
Thank you so much for your wonderful review! We're thrilled to hear that you were impressed with the service you received from Palmer & Partners, and particularly with Chelsey, who was your main point of contact. We're delighted to know that Chelsey provided you with professional and helpful support throughout what was clearly a challenging and frustrating purchase process. It's a testament to her dedication and expertise that she was able to provide you with a positive experience, despite the complexities of the situation. We're also pleased to hear that we were able to sell your house quickly, which is always a great outcome for our clients. Chelsey will be thrilled to know that her hard work and commitment made such a positive impact on your experience. Thank you again for taking the time to share your kind words with us. We're grateful for clients like you, and we're so glad we could play a part in helping you achieve your goals. Best regards, The Palmer & Partners Team
5/5
Proper process. Same respect to the Tenant while moving in and out.
Thank you for your brief but glowing review! We're thrilled to hear that you felt we followed a proper process and treated you with respect, not just during the move-in but also during the move-out. We believe that every stage of the tenancy process is important, and it's great to know that we were able to provide a seamless and respectful experience for you. Our team strives to maintain a high level of professionalism and courtesy, and it's wonderful to know that we met your expectations. Thank you again for your kind words, and we wish you all the best in your future endeavours! Best regards, The Palmer & Partners Team
5/5
Rating only, no written review.
5/5
Very pleased with the service, extremely helpful and supportive. nothing was too much trouble. Big shout out for Diane who is a great assett !
Hi Terry, Thank you so much for your wonderful review! We're absolutely delighted to hear that you were extremely pleased with the service you received from our team. We strive to provide exceptional support and guidance to all of our clients, and it's fantastic to know that we met your expectations. We're particularly glad to hear that you found our team to be extremely helpful and supportive. We know that buying or selling a property can be a stressful and overwhelming experience, but we're committed to making the process as smooth and stress-free as possible. Your comment that "nothing was too much trouble" is especially meaningful to us, as it reflects our core values of providing exceptional customer service and going above and beyond to meet our clients' needs. Thank you again for your kind words and for choosing to work with us. We're honoured to have had the opportunity to support you. Best regards, The Palmer & Partners Team
5/5
Dianne was extremely friendly and welcoming, and provided good insight into the properties we viewed. She made sure that all our questions were answered.
Thank you so much for your lovely review! We're delighted to hear that Dianne was friendly, welcoming, and provided valuable insight into the properties you viewed. It's great to know that she took the time to answer all your questions and made you feel at ease. We're proud to have team members like Dianne who are dedicated to providing exceptional service and ensuring that our clients have a positive experience. It's clear that she went above and beyond to make your viewings a success. Thank you for taking the time to share your positive experience with us. We'll be sure to pass along your kind words to Dianne - she'll be thrilled to know that she made such a great impression! Best regards, The Palmer & Partners Team
2/5
Currently selling my property through them. Have been friendly and had given a good impression at first. However, when we returned to the property. A blind had been ripped off the wall (the raw plugs had been snapped in half!) and the toilet had been used and left in a disgusting condition. I understand accidents can happen, but I was not even informed. And despite repeatedly closing the curtains to the front of the property, these were left open after viewings. Can only hope that the rest of the process goes smoothly and will update accordingly.
5/5
A very diligent and thorough Letting Agency. The staff were amazing and lovely during my stay especially Ryan Mann 👌🏼👌🏼who was always prompt to assist with any issue I had as well as issues with maintenance and repairs; I literally could always reach out to him and he’d be ready to help!! I was never charged for faults that were not as a result of my doing. Ryan deserves a raise!!😄😄 I also liked the idea of quarterly checks on the house as this keeps them posted as to normal wear and tears which could be relevant during the end of tenancy transition. It was honestly a very peaceful tenure and the process during my end of tenancy was smooth. I’d recommend the efficiency of Palmer and Partners👌🏼 💯. Great Team!!
Wow, thank you for your incredible review! We're absolutely thrilled to hear that you had such a positive experience with Palmer & Partners during your stay. Our team is dedicated to providing exceptional service, and it's clear that Ryan went above and beyond to ensure your needs were met. We're delighted to hear that Ryan was always prompt and helpful in addressing any issues you had, and that he was proactive in ensuring that you weren't charged for any faults that weren't your responsibility. We'll definitely pass along your recommendation for a raise - Ryan will be thrilled to know that his hard work and dedication have been recognised! We're also glad you appreciated our quarterly checks on the house. This is an important part of our service, as it helps us to identify and address any potential issues before they become major problems. It's great to know that this helped to make your tenure more peaceful and stress-free. We're grateful for clients like you who appreciate our team's efforts, and we're thrilled that we could provide a smooth and efficient experience during your end of tenancy. Your recommendation means a great deal to us, and we're proud to have been able to provide you with a positive experience. Thanks again for your wonderful review, and we wish you all the best in your future endeavours! Best regards, The Palmer & Partners Team
5/5
We had a lovely viewing with Diane! She was very professional, friendly and warm. You can tell she cares about the needs of those she’s showing around.
Thank you so much for your lovely review! We're delighted to hear that you had a great viewing experience with Diane. It's wonderful to know that she was able to showcase the property in a professional, friendly, and warm manner. We're particularly pleased to hear that you felt Diane genuinely cared about your needs. This is exactly the kind of personalised service we strive to provide at Palmer & Partners. Our team is dedicated to understanding each client's unique requirements and finding the perfect match for them. Thank you for taking the time to share your positive experience with us. We'll be sure to pass along your kind words to Diane - she'll be thrilled to know that she made such a great impression! Best regards, The Palmer & Partners Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Colchester has the most, with 455 reviews rated 4.6 out of 5, followed by Ipswich with 282.
The three Palmer & Partners offices, by town:
Yes. In The Trusted Agent 2026 awards: Palmer & Partners, Ipswich won Gold; Palmer & Partners, Colchester won Gold.