Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleI would like to say a massive thank you to Sophie and Eva, until recently I rented my house through palmers and felt very supported from when I moved in until I moved out, both ladies we very friendly, professional and very honest, I have had a good experience with palmers, Sophie and Eva are a credit to your company.
Wendy · 24 September 2024 · Palmer & Partners Colchester
Agent replied · 24 October 2024
Hi Wendy,
Thank you so much for your kind words! We’re delighted to hear that Sophie and Eva provided such friendly, professional, and honest support throughout your time renting with Palmer & Partners. It’s wonderful to know that you felt well taken care of from move-in to move-out. We’ll be sure to pass along your gratitude to Sophie and Eva, they truly are a credit to our team! Thank you for sharing your positive experience with us.
★★★★★ 5/5
GoogleI rented with Palmer & Partner and then bought a house through them too. In both instances, I found them to be professional and helpful. Thanks Rachel, Alfie, Sophie and Joe.
Colin · 24 September 2024 · Palmer & Partners Colchester
Agent replied · 24 October 2024
Hi Colin,
It’s fantastic to hear that you had such a positive experience with Palmer & Partners, both as a tenant and later as a buyer! Their professionalism and helpfulness clearly made a great impression in both instances. It’s wonderful that Rachel, Alfie, Sophie, and Joe were able to support you throughout the process. Thank you for sharing your experience!
★★★★★ 5/5
GoogleWhich Agent should I use? The question anyone selling a house asks themselves and then faces days of uncertainty as you read reviews about each of them and look at their website and trawl through who sold most properties in your area on Rightmove, well that's what I did anyway.
I am a long-term landlord and wanted a quick sale.
I got 3 agents to come and quote me, 2 were around the same price and 1 was 10% higher, so I discounted that one straight away.
Alfie, from Palmers, came and gave me his opinion and put simply, I liked him. He is smart, professional, energetic and straight talking. This is someone I trusted. Their fees were in line with others.
Tyler was my go to Sales expert, he came round to look at the property and was every bit as professional as Alfie but possibly with even more energy.
Straight away, he got me viewings and from then on the emails kept flowing, another viewing, another one and another.
After 2 weeks, I think, he put an offer to me, it was a low ball and I countered it and we came to a compromise based on a 4% discount for a 30 day completion from date of acceptance. Anyone telling you it takes months to sell a house, well let me tell you, Tyler actually called the solicitors and made sure they could do it for me in 30 days, and true to his word, it happened.
I simply cannot fault Palmer & Partners at all and have got to say Tyler is exceptional. Straight talking, direct, knowledgeable and confident, he's a great Sales negotiator.
So, if you're still reading this and have not decided who to go with, take it from me, if you want an Agent who will move mountains to get your property sold and cut the BS to try and make you feel good or give you false hope about making more than your property is worth, go to Palmers and ask for Alife and Tyler.
(other Sales negotiators I'm sure are equally as good at Palmers, I simply never had the pleasure of meeting them).
Kris · 24 September 2024 · Palmer & Partners Colchester
Agent replied · 24 October 2024
Hi Kris,
Thank you for sharing such a detailed and thoughtful review of your experience with Palmer & Partners! It’s fantastic to hear how Alfie and Tyler delivered such exceptional service, from their professionalism to their energetic and straightforward approach. Selling a property can often feel like a drawn-out process, but it sounds like the team worked efficiently to meet your goal of a quick sale. We love hearing how Tyler kept you informed every step of the way and even managed to push through a 30-day completion!
Your insights into choosing an agent will no doubt be helpful for others in a similar position. We’re grateful for your recommendation and are thrilled that Alfie and Tyler helped make the process as smooth and successful as possible. Thank you again for your kind words and for trusting us with your sale!
★★★★★ 4/5
GoogleThe 4 start review is for Tyler who was so helpful with the delay in my purchase and he’s understanding with my rental. He was so understanding and helpful and always available to help me. I would have put 5 starts for Tyler but for company itself I have deducted a star because of the manager of the rental department John, who in all the times I have dealt with him has been uncaring and unhelpful, providing me with no options and I have had to argue with him before to get work done on the property that wasn’t my responsibility. I will be making a complaint, because someone who suffers extreme anxiety he done nothing to help me during covid when I lost me job, I had to ask him to speak with my landlady, there was no option from him to do that, he simple said I’d have to find somewhere else to live!!!
Carrie · 24 September 2024 · Palmer & Partners Colchester
★★★★★ 5/5
GoogleI first met Rachel Johnson online, when she conducted the check-out procedure for my rental property, prior to my putting it up for sale. I took over responsibility for the property three-and-half years ago when my wife, whose project it had been, died.
As a first time landlord, I had a lot to learn and Rachel was totally supportive in enabling me to navigate the difficulties involved in gaining possession of the property, before I could sell it. In the event court proceeding were avoided.
Rachel arranged to have the property professionally cleaned and arranged for several repairs to be carried out promptly.
She has responded to my many enquiries promptly and professionally, and equally importantly in a friendly and patient manner. She is extremely easy to talk with.
Thanks to her advice and help, what could have been a very difficult process for a 'rookie' 82-year old landlord, was turned into an interesting new learning experience.
Thank you Rachel
Michael · 24 September 2024 · Palmer & Partners Colchester
Agent replied · 24 October 2024
Hi Michael,
Thank you for sharing your heartfelt experience. It’s wonderful to hear how Rachel Johnson provided such exceptional support during what must have been a challenging time for you. Navigating property management as a first-time landlord is no easy task, and we’re so glad Rachel was there to guide you with patience, professionalism, and kindness. Her dedication to helping you avoid court proceedings, arranging for repairs, and ensuring the property was well-maintained truly shines through in your story. We’re happy that what could have been a difficult process became a positive learning experience for you. Thank you again for your kind words, and we’re grateful for the opportunity to assist you.
★★★★★ 5/5
GoogleI had the pleasure to rent a place at station square for the year 2023-2024 with palmer and partners.
They were great professionals from the day my tenancy started till the day it ended.
Always available and quick to respond and always flexible in order to assist.
Thank you Rachel, Jon, Sophie, Harry for the wonderful service. I am sure you will have many more satisfied customers in the years to come !
Κωνσταντίνος · 24 September 2024 · Palmer & Partners Colchester
Agent replied · 24 October 2024
Hi Konstantinos,
Thank you for your lovely feedback! We’re delighted to hear that your experience renting at Station Square with Palmer and Partners was so positive. It’s great to know that our team, Rachel, Jon, Sophie, and Harry, were there for you throughout your tenancy, providing quick, responsive, and flexible service. Your kind words mean a lot to us, and we’re confident we’ll continue to have many more satisfied customers like you. Thank you for choosing Palmer and Partners!
★★★★★ 5/5
GoogleI've always found both the lettings team and the sales team at Palmer and Partners very helpful and understanding during nearly 20 years. They've acted as the managing agents for my house whilst it was being let and now they have just sold it. They always kept me up to date with the sale process. I would use them again if I should buy another property in the area.
Louise · 24 September 2024 · Palmer & Partners Colchester
Agent replied · 24 October 2024
Hi Louise,
It’s amazing to hear about your long-standing relationship with Palmer and Partners, spanning nearly 20 years! It sounds like both the lettings and sales teams have consistently provided helpful and understanding service, whether managing your property or guiding you through the recent sale. Their commitment to keeping you informed throughout the process is truly commendable. It’s great that they’ve earned your trust for future property ventures in the area. Thank you for sharing your experience!
★★★★★ 5/5
GoogleWe just completed on the sale of our property via Palmer & Partners and were very impressed by the service levels received. From Alfie taking great pictures with a super write up, to all the chaps in the office arranging viewings and providing feedback. Diane was wonderful showing people over and answered any questions viewers had. We felt in safe hands during a stressful period and the team went above and beyond to ensure we completed without a hitch. Would highly recommend them.
Hayley · 24 September 2024 · Palmer & Partners Colchester
Agent replied · 24 October 2024
Hi Hayley,
Thank you for sharing your experience! We’re delighted to hear that you were impressed with the service you received from Palmer & Partners. It’s great to know that Alfie’s photos and write-up, along with the team's efforts in arranging viewings and providing feedback, made the process smoother for you. We’re especially glad that Diane was wonderful in showing the property and answering questions, helping you feel secure during a stressful time. Your recommendation means the world to us, and we’re thrilled to have helped you complete the sale without a hitch. Thank you for choosing Palmer & Partners!
★★★★★ 5/5
GoogleExcellent service, really helpful staff. Any queries were quickly responded to and resolved. Thank you
Justine · 25 August 2024 · Palmer & Partners, Suffolk
Agent replied · 24 October 2024
Thank you for your kind words! We’re glad to hear that you received excellent service from our helpful staff and that your queries were quickly responded to and resolved. We appreciate your feedback and thank you for choosing us!
★★★★★ 5/5
GoogleVery happy with the service & correspondence. Ipswich branch. Tom Bishop was great to deal with and overall viewings and arrangements were dealt with very well. Thanks!
Hugh · 25 August 2024 · Palmer & Partners, Suffolk
Agent replied · 24 October 2024
Hi Hugh,
Thank you for sharing your positive experience! We're pleased to hear that you were very happy with the service and correspondence from our Ipswich branch. It's great to know that Tom Bishop was helpful and that viewings and arrangements were handled efficiently. We appreciate your feedback and thank you for choosing us!
★★★★★ 5/5
GoogleWe have recently purchased through Palmer & Partners and couldn’t recommend them more, we had regular updates and were kept in the loop throughout the transaction. The whole team were great, we wouldn’t go anywhere else when buying or selling
Lauren · 25 August 2024 · Palmer & Partners, Suffolk
Agent replied · 24 October 2024
Thank you so much for your kind words! We’re genuinely thrilled to hear that you had such a positive experience with Palmer & Partners. We know how important it is to stay in the loop during a big transaction like this, so it’s great to hear that our regular updates made a difference for you. It really means a lot to us that you trust our team, and we’re so glad we could help make your purchase a smooth one. We’d love to be there for you in the future, whether you’re buying or selling. Thanks again for choosing us, we’re really grateful for your support!
★★★★★ 5/5
GoogleDuring a particularly stressful move, we couldn’t have asked for more support than we received. Chelsey has been exceptional throughout the entire process and made sure we were always in the loop. Fantastic service!
Emma · 25 August 2024 · Palmer & Partners, Suffolk
Agent replied · 24 October 2024
Thank you for sharing your experience! Moving can be incredibly stressful, so we're delighted to hear that Chelsey was able to provide the support you needed during the process. It's great to know that she kept you well-informed and helped make the experience smoother. We're so glad you felt taken care of, and we appreciate your kind words. Thank you for choosing us!
★★★★★ 5/5
GoogleClaire has been a fantastic help during the time of buying our bungalow and selling our house. If it wasn't for her pushing solicitors we would still be waiting. Thank you Claire we are very grateful and happy in our new home.
Christine · 25 August 2024 · Palmer & Partners, Suffolk
Agent replied · 24 October 2024
Thank you for your kind words! We’re delighted to hear that Claire was such a fantastic help during the buying and selling process. It’s great to know that her efforts in pushing the solicitors made a difference and helped you move into your new home sooner. We’re so happy that you’re now settled and enjoying your new bungalow. Thank you for choosing us, and congratulations on your new home!
★★★★★ 5/5
GoogleI had a property with a different estate agents I was moving into earlier in the year which fell through, seller withdrew which at the time I was pretty upset and deflated, but I understand things happen. Seeing a property under Palmer and Palmers I had Tom from the very beginning, setting me up with a viewing and the advice and assistance throughout brought me out of my negative frame of mind pretty quickly. Also updates given and any queries were quickly answered so I was always kept in the loop. A big Thank You to Tom Bishop, and the rest of the team.
Brian · 25 August 2024 · Palmer & Partners, Suffolk
Agent replied · 24 October 2024
Thank you for sharing your experience. I’m sorry to hear about the initial setback with your previous property, it’s understandable how upsetting that must have been. But I’m so glad that Tom and the Palmer & Partners team were able to turn things around for you. It’s great to hear that Tom's advice and support helped lift your spirits and that the team kept you well-informed throughout the process. We're thrilled that you had a positive experience, and we truly appreciate your kind words. A big thank you back to you for choosing us!
★★★★★ 5/5
GoogleWe approached a number of agents to market our late mum’s property and right from the initial realistic valuation visit we knew we’d be in good hands. The property was marketed well and good advice was given to enable a sale to be agreed. Throughout the transaction they contacted us regularly to advise of the current position and what to expect next. We would highly recommend Palmer & Partners for a stress free sales experience. Many thanks to the whole team.
Jackie · 25 August 2024 · Palmer & Partners, Suffolk
Agent replied · 24 October 2024
Thank you for sharing your experience with Palmer & Partners. We’re honored that you entrusted us with marketing your late mum’s property and are glad to hear that our initial valuation gave you confidence in our services. It’s great to know that the property was marketed well, and that our advice helped secure a sale. Regular communication is key, and we’re pleased that it made the transaction smooth and stress-free for you. Your high recommendation means a lot to us. Thank you for your kind words, and we’re grateful for the opportunity to assist you during this time.
★★★★★ 5/5
GoogleThis is the second time I have sold a house with Palmer and Partners, and I am very pleased with their service. Ollie, especially, has been very kind and helpful throughout.
As to the advertising of my house, both times the photos were so good, and they gave great advise also. If I ever move again I will certainly get Palmers to sell it for me. Wouldn't trust anyone else to do it as good as this company.
Jenifer · 25 August 2024 · Palmer & Partners, Suffolk
Agent replied · 24 October 2024
Hi Jenifer,
Thank you for your continued trust in Palmer and Partners! We’re thrilled to hear that you’ve had such positive experiences with us, both times you’ve sold a house. It’s wonderful to know that Ollie was kind and helpful throughout the process, and that our advertising, including the photos and advice, met your expectations. Your loyalty and kind words mean a lot to us. If you ever decide to move again, we’d be honored to assist you. Thank you for choosing Palmer and Partners!
★★★★★ 5/5
GooglePalmer and Partners were absolutely amazing! Particularly Tom and Chelsey. They kept me up to date throughout the whole process and always answered any questions I had swiftly. Communication was excellent. If you are wanting to move home I would definitely recommend Palmer and Partners. They are kind, caring and professional. Thank you so much!
Michelle · 25 August 2024 · Palmer & Partners, Suffolk
Agent replied · 24 October 2024
Hi Michelle,
Thank you so much for your wonderful review! We're thrilled to hear that Tom and Chelsey provided you with excellent service and kept you updated throughout the entire process. It's great to know that communication was excellent and that they were able to answer your questions swiftly. We appreciate your recommendation and are glad we could make your home-moving experience a positive one. Thank you for choosing Palmer and Partners!
★★★★★ 5/5
GoogleWe had a really great experience working with Palmer and Partners when purchasing our home. Alfie especially was incredibly helpful throughout, always responsive and knowledgeable. Having had some negative experiences with estate agents previously we would without hesitation recommend Palmer and Partners and use them again in the future.
Emily · 25 August 2024 · Palmer & Partners Colchester
Agent replied · 24 October 2024
Hi Emily,
Thank you for sharing your positive experience with Palmer and Partners! We're delighted to hear that Alfie was incredibly helpful, responsive, and knowledgeable throughout your home purchase. It's great to know that we could exceed your expectations, especially after previous negative experiences with other estate agents. Your recommendation means a lot to us, and we look forward to assisting you again in the future. Thank you for choosing Palmer and Partners!
★★★★★ 5/5
GoogleGreat agency, really friendly, honest and helpful. Got our house sold within one week to a suitable buyer at a price we were happy with. Everyone we have dealt with has been professional and very hard working, specific references to Alfie, Alfie and Paul.
Susie · 24 August 2024 · Palmer & Partners Colchester
Agent replied · 28 August 2024
Hi Susie,
Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with our agency. It's fantastic that we could help sell your house within just one week and find a buyer at a price you were happy with. We’re glad you found our team friendly, honest, and hardworking, Alfie, Alfie, and Paul will be especially pleased to hear your shout-out! Thank you for trusting us with your sale.
★★★★★ 5/5
Google"I had a positive experience with [palmer and partners - colchester ]. From the start, they were professional and responsive, always quick to address my questions and concerns. The property viewing was well-organized, and they provided detailed information about the tenancy process, which was especially helpful as a first-time renter.
The paperwork was handled efficiently, with clear communication throughout. The agent kept me updated on the status of my application and was transparent about any fees involved.
Overall, I would recommend palmer and partners to anyone looking for a reliable and professional letting service.
Aisha · 18 August 2024 · Palmer & Partners Colchester
Agent replied · 23 August 2024
Thank you for sharing your positive experience with Palmer and Partners in Colchester! We're glad to hear that our team was professional and responsive, making sure your questions and concerns were quickly addressed. It's great to know that the property viewing was well-organized and that the detailed information we provided made the tenancy process smoother for you as a first-time renter. Clear communication and transparency are very important to us, so we're pleased that it made the paperwork process easy for you. We truly appreciate your recommendation and are grateful that you chose Palmer and Partners for your letting needs!
★★★★★ 1/5
GoogleMake sure you don’t talk to them. I invited an agent for costing so I can think about it- he told my lodgers I am selling it asap and put “palmer and partners for sale” sign on my property without telling me. I never signed a contract with P&P or agreed their fees or price they suggested. 3 of 4 my lodgers left, I am investigating the legality of P&P actions.
Anna · 9 August 2024 · Palmer & Partners Colchester
★★★★★ 5/5
GoogleI can understand why Palmers are the most successful estate agents in Colchester. The service was excellent they even helped with issues we was having from the solicitors. We can't thank them enough for all the help they gave. If anyone is looking for an estate we would highly recommend Palmers.
Ben · 9 August 2024 · Palmer & Partners Colchester
Agent replied · 23 August 2024
Thank you for your wonderful feedback! We’re delighted to hear that you found our service excellent and that we could assist with issues from the solicitors. Your high recommendation means a lot to us, and we’re glad to have made your experience a positive one. Thank you for choosing Palmer & Partners, and we appreciate your trust and kind words!
★★★★★ 5/5
GoogleWe had a really great experience working with Palmer and Partners when purchasing our home. Alfie especially was incredibly helpful throughout, always responsive and knowledgeable. Having had some negative experiences with estate agents previously we would without hesitation recommend Palmer and Partners and use them again in the future.
Emily · 9 August 2024 · Palmer & Partners Colchester
Agent replied · 23 August 2024
Hi Emily,
Thank you for sharing your positive experience with Palmer and Partners! We're delighted to hear that Alfie was incredibly helpful, responsive, and knowledgeable throughout your home purchase. It's great to know that we could exceed your expectations, especially after previous negative experiences with other estate agents. Your recommendation means a lot to us, and we look forward to assisting you again in the future. Thank you for choosing Palmer and Partners!
★★★★★ 5/5
GoogleWe invited Palmer and Partners to value our property. The representative was polite, personable and talked to us normally! ( our experience of other local estate agents was different- sometimes we felt like we were on a game show as agent was so over the top). They didn’t pester us for a decision. We did choose Palmer and Partners and we were delighted with the service. The sales progress or kept us informed and helped us through some challenges with our sale.
Cheryl · 9 August 2024 · Palmer & Partners Colchester
Agent replied · 23 August 2024
Hi Cheryl,
Thank you for sharing your positive experience with Palmer and Partners! We're pleased to hear that our representative was polite, personable, and made you feel comfortable, especially compared to your experiences with other local estate agents. We're glad you chose us and that you were delighted with the service provided. It's great to know that our sales progressor kept you informed and helped you navigate through the challenges of your sale. Thank you for choosing Palmer and Partners!
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