Trusted Agent profile

Palmer & Partners estate agents in Colchester, Ipswich and Clacton-On-Sea

4.7

★★★★★ Excellent

913 reviews across 3 offices and 2 platforms

Palmer & Partners has three offices, in Colchester, Ipswich and Clacton-On-Sea. Together they have 913 reviews on two platforms, rated 4.7 out of 5 overall.

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4.7 / 5

902

Reviews on Google

All 3 offices

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11

Reviews on Trustpilot

All 3 offices

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Our offices

Palmer & Partners's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Palmer & Partners, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Palmer & Partners office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Great service provided. Always kept up to date with updates in the process which is greatly appreciated.

Prilen · 28 October 2024 · Palmer & Partners, Suffolk

Agent replied · 11 November 2024

Hi Prilen, Thank you so much for your kind words and for taking the time to share your positive experience with us. We are thrilled to hear that you received great service and were consistently kept up to date throughout the process. Providing transparent and frequent communication is a top priority for us, as we understand how important it is for our clients to feel informed and valued during what can often be a complex and stressful time. Your feedback lets us know that we are achieving this goal. We greatly appreciate your business and your willingness to recommend our services. Referrals from satisfied clients like yourself are invaluable, and we look forward to the opportunity to work with you again in the future should you have any other real estate needs. Thank you again for your kind review. We are proud to have been a part of your journey.

5/5

Google

Parmer and Partners have done an excellent job from start to finish. I received an asking price offer within 3 days of the property going on the market. Chelsey has done a wonderful job of keeping in touch with everyone one in the chain. There have been a few challenges and delays with convayancing and issues around the propertys freehold. Chelsey has kept clear professional communication through out and it has been a pleasure to work with her. I would recommend Palmer and Partners to anyone looking to sell property in the Ipswich area.

Fiona · 18 October 2024 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Hi Fiona, Thank you so much for taking the time to share your glowing review of Palmer and Partners. We are thrilled to hear that you had an exceptional experience from start to finish, particularly with the outstanding service provided by Chelsey. It's fantastic that you received an asking price offer within just 3 days of your property going on the market - a testament to the expertise and hard work of our team. We understand that even in successful sales, there can be challenges and delays, so we're especially appreciative that you noted Chelsey's clear and professional communication throughout the process. Your willingness to recommend Palmer and Partners to anyone looking to sell in the Ipswich area is the highest compliment we could receive. Referrals from satisfied clients like yourself are invaluable, and we are grateful for the opportunity to have assisted you. Thank you again for your business and kind words. We are proud to have been a part of your property journey, and we look forward to the chance to work with you again in the future should the need arise.

5/5

Google

I've sold a number of houses with Palmer & Partners, they've always delivered a fantastic service and I'd not hesitate to use them again.

Max · 17 October 2024 · Palmer & Partners Colchester

Agent replied · 24 October 2024

Hi Max, Thank you so much for taking the time to share your wonderful experience with Palmer & Partners. We are thrilled to hear that you have used our services multiple times to sell your properties and that we have consistently delivered a fantastic service. Your continued trust in our team is the highest compliment we could receive. We take great pride in providing an exceptional level of service to all of our clients, and it's extremely gratifying to know that we have exceeded your expectations time and time again. We greatly appreciate your loyalty and your willingness to recommend Palmer & Partners. Referrals from satisfied clients like yourself are invaluable, and we look forward to the opportunity to work with you again in the future should you have any other property needs. Thank you again for your business and kind words. We are proud to have been a part of your property journey.

3/5

Google

It felt as though the entire sale was delayed and it was on the buyers terms who was conveniently going to buy to let through palmer and partners and we never felt in control of our house sale. Communication with all parties involved was poor, and I found myself having to chase for updates constantly. Overall, I felt that Palmer and Partners made an effort, but they just weren’t as proactive as I would have liked.

Lewis · 14 October 2024 · Palmer & Partners Clacton-On-Sea

Agent replied · 17 April 2026

Hi Lewis, It’s Brady. I’m glad we finally got there for you and the move was successful. Please feel free to contact me to discuss this review and how we can improve in the future. Negative reviews are taken seriously. Thank you my direct nunber is 07729198502

5/5

Google

We were very impressed with palmer and partners .They are very friendly and went above and beyond even chasing up solicitors on their days off. I would highly recommend using their company.

Melissa · 10 October 2024 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Hi Melissa, Thank you so much for taking the time to share your glowing review of Palmer and Partners. We are thrilled to hear that you were impressed with the service provided by our team. It's wonderful to know that our agents went above and beyond, even going so far as to follow up with solicitors on their days off. Providing an exceptional client experience is our top priority, and comments like yours let us know that we are achieving that goal. We greatly appreciate your high recommendation, and we look forward to the opportunity to work with you again in the future should you have any other real estate needs. Referrals from satisfied clients like yourself are the highest compliment we can receive. Thank you again for your business and kind words. We are proud to have been a part of your property journey.

5/5

Google

My partner and I are really happy with Palmer & Partners. Our agent for the purchase - Tom - was absolutely brilliant, the communication was great and he really went above and beyond to keep things moving along. We can't recommend him enough!

Kristina · 10 October 2024 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Hi Kristina, It’s great to hear that you and your partner had such a positive experience with Palmer & Partners! It sounds like Tom was incredibly supportive and kept everything running smoothly. Going above and beyond with communication really makes all the difference during such an important process. Thanks for sharing your recommendation!

5/5

Google

Lewis was so helpful and friendly! From first seeing the rental property on Rightmove to a couple of days before move in he’s always had time for me! I’ve spoken to almost every single agency in Suffolk to try to find a property while I have a dog and Lewis was by far the most helpful and understanding. He was efficient with everything from getting a viewing booked to getting documents back to me. Genuinely really impressed and grateful for his help. It’s rare to find someone who really appreciates you’re trying to find your next home even if it’s just a job for them! Definitely would recommend using palmer and partners after my time with them.

YAY · 10 October 2024 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

We're absolutely delighted to hear that Lewis provided you with an exceptional level of service throughout your rental journey! It's fantastic to know that he took the time to understand your needs, particularly with regards to finding a pet-friendly property. We're proud to have team members like Lewis who genuinely care about helping our clients find their perfect home. Thank you for taking the time to share your positive experience with Palmer and Partners - we're thrilled that you would recommend us to others! We wish you all the best in your new home

5/5

Google

Hayley and the team were very helpful from start to finish during the purchase of my property. I was kept up to date at all times and whenever i had a query it was answered quickly. Highly recommend

Kate · 10 October 2024 · Palmer & Partners Colchester

Agent replied · 24 October 2024

Hi Kate, Thank you so much for your kind words and for taking the time to share your positive experience with Hayley and the team. We are delighted to hear that you were kept well-informed throughout the entire process and that your queries were addressed promptly. We strive to provide exceptional service, and it's great to know that we met your expectations. We appreciate your recommendation and are grateful for the opportunity to have assisted you in purchasing your property. If you have any other needs or questions in the future, please don't hesitate to reach out.

2/5

Google

I was very interested in one flat of theirs to let. I called to view. They told me they were still waiting for the current tenant to tell them the available viewing date. So they took my name on the list and said they would let me know when the current tenant got back to them. I waited and waited, and called them twice afterwards, getting the same answer. Then like 10 days after, when I wanted to call again, that flat shows "letting agreed".

LIAO · 10 October 2024 · Palmer & Partners Colchester

3/5

Google

Generally decent, but I would say my interactions with other estate agents have been stronger. On a few occasions I was expecting communications/updates which I didn't receive. My recommendation is instead of trying to defend reputation and save face, to just accept accountability. This would go down better with customers. Not bad experiences, but not the absolute best either. Bit of empathy and understanding goes a long way.

Peter · 10 October 2024 · Palmer & Partners Colchester

1/5

Google

Sold our bungalow though palmers , terrible service and communication would never sell through this estate agent again , agent tried us to except an offer below market value . Will not use this agency again . A

Metro · 9 October 2024 · Palmer & Partners Colchester

5/5

Google

The best team. In 2 weeks I signed the documents really fast. Thank you palmer&partner

Alexandru · 3 October 2024 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Hi Alexandru, It’s great to hear that the team were able to get everything sorted for you so quickly! Sounds like they really delivered with efficiency and speed. Thank you for sharing your experience!

5/5

Google

Palmer and Partners in Colchester provided us with an excellent service throughout the process - sale to exchange. The sales progression team were highly competent in dealing and chasing issues along the way. Selling your house is a stressful business at the best of times but Palmers and Partners helped elevate this stressful process and we are very grateful.

Peta · 26 September 2024 · Palmer & Partners Colchester

Agent replied · 24 October 2024

Hi Peta, Thank you for sharing your feedback! It’s wonderful to hear that Palmer and Partners in Colchester provided you with such excellent service from sale to exchange. Selling a home can be a stressful time, but it sounds like their sales progression team was on top of everything, helping to ease the pressure and manage any issues along the way. So glad to hear they were able to make the process smoother for you!

5/5

Google

Definitely recommend Palmer & Parters, Tom was spot on throughout the whole process, always available nothing was too much, good communication and helpful! Thank you again!

Emma · 24 September 2024 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Hi Emma, Thank you for the recommendation! We're so glad to hear that Tom provided spot-on service and made the whole process smooth for you. It's great to know he was always available, communicative, and helpful. We appreciate your kind words and thank you for choosing Palmer & Partners!

5/5

Google

Have used P&P 3 times now & couldn't ask for a more helpful team!! Throughout this past selling & purchasing journey, Ollie in particular has been an absolute star & I couldn't recommend him enough! It's been somewhat of a journey but all made easier when you have someone who answers the phone or replies to emails :)

Lauren · 24 September 2024 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Hi Lauren, Thank you for sharing your experience! It's great to hear that you've used Palmer & Partners three times and continue to receive such helpful service. It sounds like Ollie has been a real star throughout your selling and purchasing journey, making everything smoother with his responsiveness. It’s always reassuring to have someone like that on your side during what can be a stressful process. Glad to hear you had such a positive experience!

5/5

Google

We recently helped our son and his partner in the purchase of their first property and were thoroughly impressed with the service provided by Tom. There were many occasions when Tom was effective in getting answers or responses to questions that the conveyancers (on both sides) seemed to struggle with. Had it not been for Tom's assistance and interventions the purchase would not have got over the line in the timescale hoped for by both parties. Tom has been a real asset in the whole process with prompt responses, clear communication and a calming approach which was very much needed. Thanks Tom.

Iain · 24 September 2024 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Hi Iain, Thank you for sharing your experience! It’s wonderful to hear how instrumental Tom was in helping your son and his partner secure their first property. Navigating the complexities of conveyancing can be stressful, and it sounds like Tom’s proactive approach and clear communication made all the difference. His ability to get things moving and provide reassurance in such situations is invaluable. It’s clear that Tom’s dedication helped the purchase stay on track, and I’m sure your son and his partner are grateful for his support!

5/5

Google

Tom Bishop of Palmer & Partners is a very thoughtful, tactful and very efficient estate agent. His should be the benchmark that every estate agent achieves. He kept myself and my buyers updated every step of the way plus cajoled other parties to do their part in making the buying and selling of properties run as smooth as possible.

Joyce · 24 September 2024 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Hi Joyce, Thank you for your wonderful feedback! It’s great to hear how Tom Bishop provided such thoughtful, tactful, and efficient service. Keeping everyone updated and ensuring the process runs smoothly is so important, and it sounds like Tom went above and beyond to make that happen. We really appreciate your kind words and agree that Tom sets a fantastic benchmark for exceptional estate agency work. Thank you for sharing your experience!

5/5

Google

Lucy Green expertise in the Saxmundham market was evident from our first meeting. Throughout the selling process Lucy was incredibly communicative. She promptly answered calls and emails keeping us informed about every development. After we accepted an offer Claire provided support beyond the transaction, when we were stressed about moving timelines. Claire made sure communication between both solicitors and ourselves went smoothly and quick as possible. We have no hesitation in recommending Lucy and her team at Palmer and Partners

Hazel · 24 September 2024 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Hi Hazel, It's wonderful to hear how Lucy Green’s expertise in the Saxmundham market made such a positive impact on your experience! From the sound of it, Lucy’s consistent communication and attention to detail kept you informed and confident throughout the sale. It's also fantastic that Claire stepped in to provide extra support during a stressful moving timeline, ensuring everything went smoothly with the solicitors. It sounds like they both went above and beyond to make the process as seamless as possible. Thank you for sharing your recommendation!

5/5

Google

Palmers were great. Selling a loved one's property is never easy. Andy put my mind at ease straight away, he was realistic about the price and understood my need for the sale to be as stress free as possible. I didn't want loads of people traipsing through the property or any gimmicky sales techniques. A buyer was found immediately and the whole process was completed smoothly within 3 months. Many thanks to the team at Palmers.

Heather · 24 September 2024 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Hi Heather, Thank you for sharing your experience with us. We understand how difficult it can be to sell a loved one's property, and we're so glad that Andy was able to put your mind at ease from the start. It's great to hear that his realistic approach and understanding of your needs helped make the process as stress-free as possible. We're pleased that a buyer was found quickly and that everything was completed smoothly within three months. Your kind words mean a lot to us. Thank you for trusting Palmer & Partners during this time.

5/5

Google

Excellent service. Very prompt and helpful responses to my emails, having dealt with other letting agents previously I was impressed by the responsiveness of the staff at palmer and partners.

Natalie · 24 September 2024 · Palmer & Partners Colchester

Agent replied · 24 October 2024

Hi Natalie, Thank you for your feedback! We're thrilled to hear that you were impressed with our prompt and helpful responses. We strive to stand out with our responsiveness, so it’s great to know we made a positive difference compared to your previous experiences with other letting agents. Thank you for choosing Palmer and Partners!

5/5

Google

P&P were great to deal with, Eva really went above and beyond on my moving day to make sure I was able to get the keys!

Jason · 24 September 2024 · Palmer & Partners Colchester

Agent replied · 24 October 2024

Hi Jason, Thank you for your kind words! We're so glad to hear that you had a great experience with Palmer & Partners, and it’s fantastic to know that Eva went above and beyond on your moving day to ensure you got the keys. We’re thrilled she made such a positive difference! Thanks for choosing us!

5/5

Google

Ive recently just sold my property , through P&P absolutely 1st class service from Paul, Hayley, Tyler and Diane. Would highly recommend!!!

Toby · 24 September 2024 · Palmer & Partners Colchester

Agent replied · 24 October 2024

Hi Toby, Thank you for your fantastic feedback! We’re thrilled to hear that Paul, Hayley, and Tyler provided you with first-class service during the sale of your property. It’s wonderful to know that your experience with Palmer & Partners was so positive, and we really appreciate your recommendation. Congratulations on the sale!

5/5

Google

We recently rented a property through Palmer & Partners, and the process was impressively quick, just a week from viewing to moving in. The service was efficient and straightforward.

Connor · 24 September 2024 · Palmer & Partners Colchester

Agent replied · 24 October 2024

Hi Connor, Thank you for sharing your experience! We're so pleased to hear that the rental process was quick and efficient for you, just a week from viewing to moving in is fantastic! It’s great to know that our service was straightforward and met your expectations. Thank you for choosing Palmer & Partners!

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Questions about Palmer & Partners

Which Palmer & Partners office has the most reviews?

Colchester has the most, with 455 reviews rated 4.6 out of 5, followed by Ipswich with 342.

Where are the Palmer & Partners offices?

The three Palmer & Partners offices, by town:

  • Clacton-On-Sea: 2 Arcade Buildings, Station Road, Clacton-On-Sea, CO15 1SS
  • Colchester: 43 Crouch Street, Colchester, CO3 3EN
  • Ipswich: 2 Nicholas Street, Ipswich, IP1 1TJ, IP1 1TJ
Has Palmer & Partners won any awards?

Yes. In The Trusted Agent 2026 awards: Palmer & Partners, Ipswich won Gold; Palmer & Partners, Colchester won Gold.

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