Trusted Agent profile

Palmer & Partners estate agents in Colchester, Ipswich and Clacton-On-Sea

4.7

★★★★★ Excellent

913 reviews across 3 offices and 2 platforms

Palmer & Partners has three offices, in Colchester, Ipswich and Clacton-On-Sea. Together they have 913 reviews on two platforms, rated 4.7 out of 5 overall.

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4.7 / 5

902

Reviews on Google

All 3 offices

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11

Reviews on Trustpilot

All 3 offices

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Our offices

Palmer & Partners's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Palmer & Partners, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Palmer & Partners office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I recently had the pleasure of working with Sophie at Palmer & Partners estate agency, and I must say, she has been exceptional throughout the entire process. From my initial enquiry to the property viewing, and subsequent letting. Sophie demonstrated a remarkable ability to understand my needs and help me find my next home. When issues arose with the property, both Sophie and her team were incredibly quick to resolve them. Their efficiency and dedication made the entire experience seamless and stress-free. Sophie is truly a testament to the agency, showcasing professionalism, and a genuine commitment to her clients. (Rare these days with Other Agents) Having dealt with Palmers and Partners for a few years now, I can confidently say that Sophie and the team are consistent in their excellent service. They are genuine in their offerings, and I have no reservations in recommending them. If you're looking for a reliable and dedicated Letting agency, look no further than Sophie at Palmers and Partners.

Alex · 24 July 2024 · Palmer & Partners Colchester

Agent replied · 23 August 2024

Thank you for your wonderful review! We're thrilled to hear about your positive experience with Sophie and the Palmer & Partners team. Sophie’s dedication and professionalism truly shine through, and it’s great to know she made your journey seamless and stress-free. Your continued trust and recommendation mean a lot to us. We’re committed to maintaining the high standards you’ve come to expect. If you need any assistance in the future, please don’t hesitate to reach out. Thank you for choosing Palmer & Partners!

5/5

Google

Having lost my father then having to administer his estate which included the family home of over 50 years, selling was never going to be an easy decision to make. Not sure what to do, I gave Palmer & Partners a call as I had already had a previous positive experience buying with them. On contacting them, empathy and compassion was instantly shown and they could not have been more helpful. They arranged a valuation and discussed the next steps providing options that we could take. All this was conducted with no pressure and with compassion and empathy. Our family decided to sell with Palmer & Partners who provided a very realistic market value, and provided expert advice on when it was best to put the property on sale to maximise the asking price and chance of a sale. They found a buyer very quickly, and multiple offers were forthcoming. They were professional in advising on each buyers curcumstances and helped us come to a decision armed fully with the facts. Unfortunately the Probate process took almost eight months. Despite this they kept in contact with us fully during the process which of course was a difficult time and showed the upmost patience and kept the buyer on side. I could not fault the service I had in any way and would not hesitate to recommend Palmer & Partners as a top choice to use when selling or buying a home. Top marks P&P!

Robert · 24 July 2024 · Palmer & Partners Colchester

Agent replied · 23 August 2024

Thank you so much for sharing your experience with Palmer & Partners. We very sorry for your loss, and we understand how difficult it must have been to make the decision to sell your family home. It's heartening to hear that Palmer & Partners handled your situation with such empathy and professionalism. From arranging a valuation to providing expert advice and maintaining constant communication throughout the probate process, it sounds like they truly went above and beyond. Your feedback highlights their dedication to providing compassionate service during a challenging time, and it’s wonderful to know that they were able to help you find a buyer quickly and manage the multiple offers effectively. We appreciate you taking the time to write this detailed review.

5/5

Google

I had a wonderful house hunt with Palmer and Partners. Eva Herbert was very helpful throughout the whole process. From showing the property till the last process was over she was there. She is very kind and helping. Thank you Palmer and Partners and shout out to Eva!!

Steffi · 24 July 2024 · Palmer & Partners Colchester

Agent replied · 23 August 2024

Hi Steffi, Thank you so much for your kind words! We're thrilled to hear that you had a wonderful house hunting experience with Palmer and Partners. Eva Herbert is indeed a valuable member of our team, and we're glad she could assist you every step of the way. Your appreciation means a lot to us. Congratulations on your new home, and if you need anything in the future, don't hesitate to reach out. Shout out to Eva from all of us as well!

5/5

Google

Palmer and Partners Colchester is absolutely fantastic! Especially Joe Farrar, I cannot recommend him enough, we’ve had a few faults with a property we rent through Palmer and Partners (no fault of anyone’s) and Joe has been very amazing at getting them dealt with, he’s kept us up to date with anything works involving the property, always polite and sympathetic and makes us feel taken care of which we have not felt with other letting agencies. Joe handles all Of our inspections, which can feel daunting in our experience with other agencies but he is respectful, professional and genuinely a nice guy who we’ve come to enjoy letting into our home. Joe deserves ALL the gold stars and recognition for his hard work! We appreciate your dedication to making us feel relaxed in our beautiful home. Thank you Joe!

Emma · 24 July 2024 · Palmer & Partners Colchester

Agent replied · 23 August 2024

Thank you so much for your wonderful 5-star review! We're delighted to hear about your positive experience with Palmer and Partners Colchester. Joe Farrar truly is an asset to our team, and your kind words perfectly capture the dedication and professionalism he brings to his work. It's fantastic to know that Joe has been able to promptly address any issues and that his respectful and considerate approach has made a significant difference for you. Our goal is always to ensure our clients feel supported and comfortable in their homes, and it’s rewarding to hear we’ve succeeded in this for you. We'll be sure to pass along your praise to Joe and the team. Your feedback means the world to us. Thank you for choosing Palmer and Partners!

5/5

Google

Palmer & Partners have been brilliant all the way, from the initial enquiry, almost three years ago, to the recent end of the tenancy. Rachel Johnson was very helpful when she carried out the final inspection. We only wish that Palmer & Partners had been the agents on the property that we have now moved into.

Darren · 24 July 2024 · Palmer & Partners Colchester

Agent replied · 23 August 2024

Hi Darren, Thank you for your feedback! We're delighted to hear that you had a great experience with Palmer & Partners over the past three years. It's fantastic to know that Rachel Johnson was particularly helpful during the final inspection. We're sorry we couldn't be your agents for your new property, but we appreciate your kind words and wish you all the best in your new home. If you ever need anything in the future, please don't hesitate to get in touch.

5/5

Google

Great experience with Eva Herbert at Palmer and Partners. From the get go Eva has been more than helpful, when the initial property I wanted to view was no longer available she fit me in last minute for a viewing on another property that I had my eye on. Eva assisted with every step of the application and kept me updated throughout. Eva allowed a second viewing of the property when I visited with my daughter and family. Eva has been extremely helpful and thoughtful and I could not recommend her enough! My family were so impressed with Eva, that they are now in communication with her for their own moves! Thank you Eva and Palmer and Partners for everything! X

Tye · 24 July 2024 · Palmer & Partners Colchester

Agent replied · 23 August 2024

That's fantastic to hear Tye! It sounds like Eva went above and beyond to ensure you had a smooth and positive experience. We're delighted that she could accommodate your needs and make the process enjoyable for you and your family. We'll be sure to pass on your kind words to Eva and the team at Palmer and Partners. Thank you for sharing your experience, and we look forward to assisting you and your family further if needed.

5/5

Google

We recently purchased our home through Palmer & Partners. The team there were fantastic, from registering our interest through to progressing and completing the sale, they were prompt, enthusiastic, and unfailingly helpful. We especially thank James for keeping us updated with potential suitable homes as we searched, organising our viewings, Diane for showing us around, and Hayley for the stellar support linking up with our seller throughout the purchasing process. They were great at seeing things through and helping make things as smooth as possible. We really appreciated having such a professional and friendly team to work with.

Dawn · 24 July 2024 · Palmer & Partners Colchester

Agent replied · 23 August 2024

Hi Dawn, Thank you so much for your kind words and detailed feedback! We’re thrilled to hear that you had a positive experience with Palmer & Partners. It was a pleasure to assist you throughout your home-buying journey. James, Diane, and Hayley will be delighted to know that their efforts were appreciated. We're proud of our team's dedication to providing prompt, enthusiastic, and helpful service. Congratulations on your new home, and thank you for choosing Palmer & Partners. If you ever need any further assistance, please don’t hesitate to get in touch. Wishing you all the best in your new home!

1/5

Google

Not recommended to anyone to rent a property form them. You will not get your deposit again for sure.

Rashan · 26 June 2024 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Hi Rashan, We understand that security deposits are a significant concern for tenants, and we take this matter very seriously. As you were aware at the end of your tenancy, the landlord expressed concerns regarding the condition in which the property was left, indicating that it required professional cleaning and redecoration. As per our standard procedure, this matter was fairly reviewed by the Tenancy Deposit Scheme, an independent adjudication service. After their thorough assessment, they determined that a significant portion of the deposit should be allocated to cover these expenses. Palmer & Partner’s were not involved in the decision making when it comes to how the deposit is awarded. The Tenancy Deposit Scheme would have also sent you their adjudication report on how they reached their decision.

5/5

Google

Palmer and partners, do exactly what it says on the tin. They have been professional and diligent through out the whole process. I would recommend them to all

Mark · 26 June 2024 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with Palmer and Partners. If you have any friends or family who might benefit from our services, we'd love to help them too. Thanks again for your recommendation!

5/5

Google

Can’t thank Lucy enough, she has helped me so much with my first home purchase and kept me informed all the way throughout, very friendly and professional service and would definitely recommend!

Lee · 26 June 2024 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Thank you so much for your kind words and glowing review! We're thrilled to hear that Lucy was able to assist you so well with your first home purchase. It's wonderful to know that you felt supported and informed throughout the process. Your recommendation means a lot to us, and we’re here for you if you need anything in the future. Congratulations on your new home and thanks again for choosing Palmer and Partners!

1/5

Google

Please DO NOT RENT FROM PALMERS AND PATNERS. They will NEVER EVER RETURN YOUR SECURITY DEPOSIT. They are preparing fake check out reports and complaining your property is not in professional cleanliness when you left it and they will hold your whole security deposit. It’s your hard worked money. It’s a big mafia now.

Ashani · 26 June 2024 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Hi Ashani We understand that security deposits are a significant concern for tenants, and we take this matter very seriously. At Palmers and Partners, we adhere to a strict and transparent process when handling deposit returns. Our check-out reports are conducted by independent professionals to ensure objectivity and accuracy. In cases where there are discrepancies, such as property cleanliness or damage, we follow the guidelines set by the Tenancy Deposit Scheme, an impartial third-party adjudication service. This service ensures that both landlords and tenants receive a fair resolution based on the evidence provided, in this case a property inspection. We do not retain any deposits ourselves; all decisions are based on the Tenancy Deposit Scheme’s thorough review and ruling. Palmer & Partner’s were not involved in the decision making when it comes to how the deposit is awarded. The Tenancy Deposit Scheme would have also sent you their adjudication report on how they reached their decision.

5/5

Google

Extremely efficient Estate Agents and would definitely recommend. Chelsey has been amazing throughout the whole process and has gone far above and beyond. Its so reassuring to know that someone is so on the ball and you can count on them especially when things get difficult. Thank you so much!

Julie · 26 June 2024 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience with Palmer and Partners. Chelsey and the entire team are dedicated to providing exceptional service, and it's wonderful to know that Chelsey exceeded your expectations and provided the support you needed. Your kind words reaffirm our commitment to being there for our clients every step of the way, especially during challenging times. Thank you for recommending us and for trusting Palmer and Partners with your estate needs.

5/5

Google

Ollie and the team at Palmer & Partners in Ipswich have been amazing! From understanding us as clients and working with us to secure a sale that has completed within 12 weeks start to finish! As an agent they are open and honest and work amazingly well as a team, we couldn’t have asked for anything more, your support and help in a stressful process have been invaluable, thank you

Jo · 26 June 2024 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Thank you so much for your glowing review! We're thrilled to hear about your positive experience with Ollie and the team at Palmer & Partners in Ipswich. Understanding our clients' needs and working efficiently to secure a successful sale is always our top priority. We're delighted that we could complete your sale within 12 weeks and make the process as smooth as possible for you. Your kind words about our honesty, teamwork, and support mean a lot to us. If you ever need any further assistance or have any questions in the future, please don't hesitate to reach out. Thanks again for choosing Palmer and Partners!

5/5

Google

I spoke with three estate agents before deciding on Palmer & Partners to manage the sale of my house. Their knowledge of the area and market was top notch, viewings were arranged quickly, and I secured a satisfactory price based on their valuation. Communications were great end to end, and I'm very happy to recommend them for property sales.

Sam · 26 June 2024 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Thank you so much for your glowing review! We're thrilled to hear that our knowledge, swift viewings, and effective communication made your home-selling experience a success. It's wonderful to know that you secured a satisfactory price and felt confident in recommending Palmer & Partners for property sales. If you ever need our services again or have any questions, please don't hesitate to reach out.

5/5

Google

We have just bought our first home through Palmer and Partners. The experience was excellent all throughout from the viewing, to communication with the sellers, and completion. Ollie was super helpful and answered any question we had. His responses were always very timely and polite and no question was too much trouble. We had some pretty bad experiences with other estate agents in the house house finding process so we have been incredibly happy with the attention and detail paid to our purchase. I would gladly use Palmer and Partners in future.

Lauren · 26 June 2024 · Palmer & Partners, Suffolk

Agent replied · 24 October 2024

Thank you for sharing your experience! We're delighted to hear that you had such a positive journey buying your first home with Palmer and Partners. Ollie and the team strive to provide excellent service, and we're thrilled that you found our communication and support helpful throughout the process. If you ever need assistance in the future, we would be more than happy to help again. Thank you for choosing Palmer and Partners!

5/5

Google

Rachel and Jon on the Lettings team are good communicators and always reply to all correspondence quickly and effiecently.

Natalie · 24 June 2024 · Palmer & Partners Colchester

Agent replied · 23 August 2024

Thank you for your fantastic review! We’re so glad to hear that Rachel and Jon from the Lettings team at Palmers & Partners provided you with quick and efficient communication. Your recommendation of Palmers & Partners means a lot to us. If you need any further assistance, don’t hesitate to reach out, we’re here to help!

5/5

Google

I've been dealing with Danielle for many years. I've always found her to be very helpful and friendly

Faye · 24 June 2024 · Palmer & Partners Colchester

Agent replied · 23 August 2024

Thank you for your kind review! We're delighted to hear that you've had such positive experiences with Danielle over the years. Your feedback is much appreciated, and we'll be sure to pass along your compliments to her. We're here to help whenever you need us. Thanks again for your continued trust in Palmer and Partners!

5/5

Google

Excellent support from the team, very efficient and helpful. Was able to handle my queries without fuss and any issues.

Thanu · 24 June 2024 · Palmer & Partners Colchester

Agent replied · 23 August 2024

Thank you for your fantastic review! We're delighted to hear that our team at Palmer and Partners provided efficient and helpful support. It's great to know we could assist you smoothly with any queries or issues. We're here for you anytime you need us. Thanks again!

5/5

Google

Great service from Eva Herbet, and the team at Palmers & Partners Colchester. Very efficient & good communication throughout.

George · 24 June 2024 · Palmer & Partners Colchester

Agent replied · 23 August 2024

Thank you so much for your wonderful review! We're thrilled to hear that Eva Herbet and the team at Palmers & Partners Colchester provided you with efficient service and maintained good communication throughout. Your satisfaction is our top priority, and we appreciate you taking the time to share your positive experience. If you need any further assistance, please don't hesitate to reach out.

5/5

Google

I've dealt with Palmer and Partners for several years now; as a renter, when buying a home, and as a landlord. They are always very approachable and helpful, and often go out of their way to meet expectations. I will definitely be using their services when it comes to selling.

Tamsin · 24 June 2024 · Palmer & Partners Colchester

Agent replied · 14 June 2024

Thank you so much for taking the time to share your experience with Palmer & Partners. We are truly grateful for your continued trust and support as both a renter and a homeowner. It's always a pleasure to hear such positive feedback, and we're thrilled to know that we've consistently met your expectations. Our team strives to provide efficient, friendly, and approachable service, and we are delighted to hear that you've felt at ease when dealing with any issues. Your recommendation means the world to us, and we look forward to serving you for many more years to come. Thank you once again for choosing Palmer & Partners. We're here to assist you every step of the way.

5/5

Google

Had a rollercoaster of a ride with my move but Palmers have been there for me every step of the way and I felt very confident that Hayley kept on top of the situation and did everything she possibly could for me. Thank you all very much for your services and talking to me every time I phoned up for updates, just waiting now for 28th June when the move takes place.

Christine · 24 June 2024 · Palmer & Partners Colchester

Agent replied · 23 August 2024

Thank you so much for your kind words and the 5-star review! We're thrilled to hear that our team, especially Hayley, could support you through the ups and downs of your move. It's fantastic to know that our constant updates helped put your mind at ease. We're looking forward to the 28th of June and ensuring the final steps of your move go smoothly. If you need anything else in the meantime, please don't hesitate to reach out. Thanks again for choosing Palmers & Partners!

5/5

Google

Buying a house through Palmer & Partners has been a great experience. They have communicated in every step and been there to answer any questions we had. Would highly recommend this company.

Ria · 24 June 2024 · Palmer & Partners Colchester

Agent replied · 23 August 2024

Thank you so much for your positive feedback! We're delighted that you had a great experience buying a house through Palmer & Partners. Communication and support are key to us, and we're pleased that we could be there for you every step of the way. Your recommendation means a lot to us. If you or anyone you know needs assistance in the future, we're here to help.

5/5

Google

Eva Herbert and the staff at Palmer and partners in Colchester were extremely helpful and efficient when I rented a property through them. Always friendly and helpful, understanding and efficient with all aspects of the rental processes and procedures. I cannot recommend them highly enough. I will definitely be using them again. Nikki Hill

Nikki · 8 June 2024 · Palmer & Partners Colchester

Agent replied · 23 August 2024

Thank you so much for your kind words, Nikki! We're thrilled to hear that Eva and our team were able to provide you with such a positive experience. Your recommendation means a lot to us, and we look forward to assisting you again in the future. If you ever need anything, don't hesitate to reach out. Best wishes from all of us at Palmer and Partners in Colchester!

5/5

Google

Palmer & Partners have not managed our home for long but our contact for them is Danielle and she has dealt with us for many years. She has always been very professional helpful and reliable.

Pam · 7 June 2024 · Palmer & Partners Colchester

Agent replied · 14 June 2024

Thank you so much for your kind words and the 5-star review! We're thrilled to hear that your experience with Palmer & Partners has been positive. Danielle is indeed a valuable member of our team, and we're glad she has been able to provide you with professional, helpful, and reliable service over the years. We look forward to continuing to manage your home and assist you in any way we can. If you ever need anything, please don't hesitate to reach out!

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Questions about Palmer & Partners

Which Palmer & Partners office has the most reviews?

Colchester has the most, with 455 reviews rated 4.6 out of 5, followed by Ipswich with 342.

Where are the Palmer & Partners offices?

The three Palmer & Partners offices, by town:

  • Clacton-On-Sea: 2 Arcade Buildings, Station Road, Clacton-On-Sea, CO15 1SS
  • Colchester: 43 Crouch Street, Colchester, CO3 3EN
  • Ipswich: 2 Nicholas Street, Ipswich, IP1 1TJ, IP1 1TJ
Has Palmer & Partners won any awards?

Yes. In The Trusted Agent 2026 awards: Palmer & Partners, Ipswich won Gold; Palmer & Partners, Colchester won Gold.

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