Trusted Agent profile · West Midlands
Verified
★★★★★
648 reviews across 2 offices and 3 platforms
Oulsnam has two offices, in Hagley Road and Northfield (West Midlands). Together they have 648 reviews on three platforms, rated 4.8 out of 5 overall.
406
Reviews on Google
All 2 offices
9
Reviews on View Agents
All 2 offices
233
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Absolutely amazing in every way.From the very beginning Ben came round to look at the house and totally understood how hard it was for me saying goodbye to my ...Read all 7 from sellers
I recently purchased a house with the Bearwood branch. Although I dealt mainly with Jenna, every staff member I was in contact with was very helpful and ...Read all 2 from buyers
Oulsnam's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotWas shown round a property by Jeff…
Was shown round a property by Jeff Field and he was a great help. Knowledgable about the property, polite and professional. Took time to explain everything and said he would follow up the further questions I had once back in the office. A very positive experience. Pleasure to meet him.
1/5
TrustpilotThey're liars
They're liars. In March 2026, they told me a terraced house in Cedar Rd had gated access, or a right-of-way (ROW), to & from the rear garden. It was in writing, told verbally & confirmed on two viewings. There was no ROW. During the buying process my lawyers told me no such ROW existed. The ROW was reciprocal for houses either side to carry out maintenance. In other words no ROW for taking out your garden rubbish. I pulled the sale. I am now taking Oulsnam & the seller to court to recover the £1286 these lies have cost. This is a reply to Oulsnam's response. Yes you did deceive. There is no ROW. & Oulsnam knew there was no ROW, but still lied. The reason, a gated access is a valuable selling point.
Thank you for taking the time to leave your review. We are naturally disappointed to read your comments and strongly dispute the suggestion that anyone at Oulsnam acted dishonestly. Throughout the transaction, we relayed the information provided to us by the seller and made it clear that all legal matters, including rights of way, are subject to verification by the conveyancing process. As is often the case with property purchases, your solicitor raised enquiries and interpreted the legal documentation before you made the decision not to proceed. We categorically reject the allegation that we misled you in any way and we would also like to note that the access to the rear of the property has since been made physically clearer following works carried out by the local authority. We wish you all the best for the future.
5/5
GoogleRon was wonderful with us. Really good chat with him about the local area and liked the property. Thanks Ron!
Thank you for your kind review. We’re delighted to hear Ron made your viewing such an enjoyable experience and shared his knowledge of the local area. We’ll be sure to pass on your lovely feedback.
4/5
TrustpilotAn incredibly difficult sale
An incredibly difficult sale conducted with patience and professionalism by all in the Moseley branch. Without their support and positivity I might have taken the flat off the market and despaired! All a success in the end!
5/5
TrustpilotOur experience of buying the house…
Our experience of buying the house through Oulsnam was fault free they always gave prompts and updates quickly. They recommended a conveyancer that also worked very well. Cannot fault then on our experience
5/5
GoogleI had a great experience with this estate agent. Ray, who showed me the property at the first viewing, was very friendly and shared detailed information, which was extremely helpful. Natalie, the Branch Manager, was also excellent. She was friendly, professional, and kept me informed throughout the entire process. Communication was outstanding, and she responded quickly to any questions I had. The service was efficient and reassuring from start to finish. I would highly recommend them. Thank you very much 🙂
Thank you for your wonderful review. We’re delighted to hear you had such a positive experience with our team. We’re pleased that Natalie and the team provided friendly, professional support and kept you informed throughout the process. We’ll be sure to pass on your kind words. Thank you for your recommendation, and we wish you all the best.
5/5
TrustpilotOulsnam providing excellent Estate Agency services
Oulsnam were very friendly and professional in supporting the sale of our house and Emily Perks at the Northfield office was especially helpful, particularly as we were not locally based and Emily managed all the viewings and issues seamlessly
5/5
TrustpilotGreat Service for purchasing home
We had a great experience purchasing our home through this estate agency. The whole process went smoothly, and we were kept informed at every stage. Anna was especially helpful throughout the process, always happy to answer our questions and provide support whenever we needed it. We are very pleased with the service we received and would happily recommend them to anyone looking to buy a home. Thank you for making the process as stress-free as possible.
5/5
TrustpilotGreat Service
We had a great experience buying our new home through Oulsnam in Kings Heath. They made the entire process incredibly straightforward by facilitating and supervising all the property viewings completely to our convenience. When it came to the critical stage, their team expertly assisted in negotiations with the vendor to ensure we successfully achieved the purchase.
5/5
TrustpilotLovely staff
The staff throughout the process here were great, Michelle, Georgie and Alison all helped us with what became a difficult sale with our upward chain causing delays. They helped with getting communication with solicitors and were always on the end of the phone if needed for reassurance or guidance. Very pleased with the experience with them and everything they did for us. Would recommend.
1/5
GoogleI recently had a property viewing with this agent and it was one of the worst experiences I’ve had. The agent arrived visibly angry from the start and told us we only had a few minutes left, despite us being just 5 minutes late. She was dressed completely inappropriately for a professional appointment (t-shirt and shorts). She told me she had left me lots of missed calls and when I showed her my phone and told her I hadn’t received any calls - she said “that’s not my problem”. This was astounding as it was almost like she didn’t realise her job was to sell the house and we were the people looking to buy it! She scowled throughout the entire viewing and shut the door on three members of my family, including a child, before I had to explain they were also there to view the property. We were then rushed out and told to reschedule. I would not recommend this agent to anyone, and I’d think twice about using this agency at all.
5/5
GoogleExcellent service and very professional and knowledgeable about the market and locality. Kept us updated and always available to give quality advice and progress report. Thank you
Thank you for your kind review. We’re delighted to hear you received such professional support and valued our local knowledge, advice and communication throughout the process. We really appreciate your feedback.
5/5
TrustpilotHigh praise
Just wanted to say a massive thank you to all the team at the Northfield branch, special shout out to Amanda and Martin. After 12 months and 4 x house sale we finally got there , the team were patient professional and always kept us up to date, would highly recommend 👏🏻👏🏻👏🏻
5/5
TrustpilotI was completely over whelmed by the…
I was completely over whelmed by the process but oulsnam kingh heath georrgie and all staff made it an obsolete breeze they were incredible patient taking the time to answered every single one of my question with out making me feel rushed i am glad to recommend them
Thank you for your 5 star review. We are so glad that Georgie and the team helped you with the process. Good luck with everything going forward.
5/5
GoogleWe viewed a house today with Ron, he was really friendly and helpful, he showed us around at our own pace, we did not feel rushed, it was a real pleasure to view the house with him
Thank you for your kind review. We’re delighted to hear Ron made your viewing such a positive experience. We’ll be sure to pass on your lovely feedback.
5/5
GoogleD’arcy Harrison, has been amazing & made the home buying journey so smooth. She’s been helpful at every single point, giving us updates along the way and keeping us informed. A breath of fresh air in the estate agency industry!
Thank you for your wonderful review. We’re delighted to hear that D’arcy made your home buying journey so smooth and kept you well informed throughout. It’s great to know her support and updates made such a positive difference. We really appreciate your kind words and wish you all the very best in your new home. 🏡 …
5/5
TrustpilotExcellent service
I had an excellent experience with the Oulsnams Bournville team during the sale of my apartment at The Franklin. Rachel Andrews provided professional and straightforward advice from valuation through to marketing, keeping me informed at every stage. Karen Crayton was proactive with updates and offered honest, practical guidance throughout the sales process. Emma Dempsey ensured matters progressed smoothly once a buyer was found, helping coordinate the next steps efficiently. The Bournville team were responsive, knowledgeable and easy to work with, and I would gladly recommend them to anyone selling a property.
5/5
TrustpilotCouldn't recommend enough
Georgie was an absolute pleasure to deal with. She was incredibly responsive and kept me sane throughout a particularly stressful process. Couldn't recommend her and the team at Oulsnam enough!
Thank you so much for your 5-star review! It was our pleasure to help you through this journey and we hope you have settled into your lovely home.
5/5
TrustpilotFriendly, Effective and Hardworking
They were efficient , friendly knowledgable and promptly responded all of my questions, Alison, Michelle and Georgie all made this a good experience as a buyer and can heartily recommend them!
Thank you so much for your wonderful 5-star review! We truly appreciate you taking the time to share your experience. It was a pleasure helping you, and we're delighted to hear you were happy with the service you received. Your kind words mean a great deal to our team. Wishing you all the best in your new home, and if we can help you again in the future, we'd be delighted to assist.
5/5
TrustpilotI recently viewed a property with Sadie…
I recently viewed a property with Sadie and I couldn’t have asked for a better experience. It was my first house viewing and I was there on my own, so I was a little nervous going in, but Sadie immediately put me at ease. She was so warm and welcoming, took her time answering all of my questions, and never made me feel rushed or out of my depth. She made what could have been quite an overwhelming experience feel really comfortable and positive. Genuinely lovely person to deal with. Thank you, Sadie!
Thank you so much for your kind review, we really appreciate you taking the time to complete this and are delighted to hear you had a good experience with Sadie!
5/5
TrustpilotExcellent experience selling my house
I can't praise Oulsnam's Bournville office, and especially Lissie, highly enough! Throughout my house sale Lissie was helpful, friendly, efficient and communicative. She explained things clearly, kept in touch and always followed through promptly on things she said she'd do. Thanks also to Rachel (especially for pricing my house perfectly) and the rest of the team - I absolutely recommend them.
5/5
TrustpilotA process made easy by an exceptional team.
We have recently sold a property through Oulsnam and thought it worthy to note the exceptional service we received from Shelbi, Sara and Karen at the Barnt Green office. From start to finish, nothing was too much trouble. The advertisement for the property was excellent and we were able to sell within weeks. All our questions were answered and dealt with promptly, everything was explained to us and we were kept well informed along the way. Thank you once again, fully recommended.
5/5
TrustpilotA big thank you to Lisa Harvey who has…
A big thank you to Lisa Harvey who has provided brilliant customer service! We had a very quick turn around while moving house and Lisa was able to get a management pack across for our previous property immediately and quickly dealt with urgent requests from our solicitor. Thank you so much!
1/5
TrustpilotExtremely disappointing
My experience with this letting agency was very disappointing. At the end of my tenancy, they attempted to deduct £280 for cleaning, despite the independent check-out inventory repeatedly stating the property was in "otherwise clean condition" and recording "N/A" where it asked whether the carpets required cleaning. The justification given was that the incoming tenant has asthma and requested an additional clean. While I sympathise with the new tenant's circumstances, I do not believe this is a reasonable basis for charging the outgoing tenant when the independent inventory did not identify excessive dirt or pet hair. They also sought to charge £380 for staircase works. The check-out report only noted minor paint chipping and "marks and scuffs age related", yet the invoice was for making good and repainting the entire staircase. I offered two reasonable settlements, including £200 towards the repair, both of which were rejected. The undisputed portion of my deposit was returned, but the agency was unwilling to reach a fair compromise on the disputed charges, leaving me with no option but to refer the matter to the Tenancy Deposit Scheme for independent adjudication. I appreciate that landlords are entitled to recover the cost of genuine damage, but I expected deductions to be supported by the independent inventory and to be reasonable and proportionate. Luckily the result of the TDS dispute was fair and found mostly in my favour. Finally, I would like to add how unhelpful Jackie has been throughout this process. Her sarcastic comments were really not needed. Based on my experience, I would advise future tenants to carefully document the condition of the property throughout their tenancy and be prepared to challenge any deductions they believe are unjustified.
Thank you for taking the time to share your feedback. We are sorry to hear that you were dissatisfied with your experience. As a managing agent, we have a duty to present to both landlord and tenant any proposed deposit deductions supported by the check-in and check-out reports, invoices and other relevant evidence. We do not make the final decision where an agreement cannot be reached between the parties. In this instance, agreement could not be achieved despite discussions regarding the proposed deductions, and the matter was therefore referred to the Tenancy Deposit Scheme (TDS) for independent adjudication. This is precisely the purpose of the deposit protection process, providing an impartial assessment where there is a genuine dispute. We fully respected the adjudicator's decision and ensured the deposit was distributed accordingly. Whilst we appreciate that you disagree with aspects of the landlord's claim, it is important to recognise that differences in interpretation of inventory reports are not uncommon, which is why the independent adjudication process exists. We are sorry that you felt our communication fell below your expectations. We always aim to deal with disputes professionally and courteously, and we take feedback regarding customer service seriously. We wish you all the best in your future home.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Oulsnam has 648 reviews across its two offices, rated 4.8 out of 5 overall: 406 on Google, 9 on View Agents, 233 on Trustpilot. Company-wide Trustpilot reviews for Oulsnam are counted once, not once per office.
Hagley Road has the most, with 440 reviews rated 4.9 out of 5, followed by Northfield with 428.
The two Oulsnam offices, by town:
7 reviews from sellers, rated 5.0 out of 5 on average. For example, Emma wrote: "Absolutely amazing in every way.From the very beginning Ben came round to look at the house and totally understood how hard it was for me saying goodbye to my ..."
