Trusted Agent profile · West Midlands
Verified
★★★★★
648 reviews across 2 offices and 3 platforms
Oulsnam has two offices, in Hagley Road and Northfield (West Midlands). Together they have 648 reviews on three platforms, rated 4.8 out of 5 overall.
406
Reviews on Google
All 2 offices
9
Reviews on View Agents
All 2 offices
233
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Absolutely amazing in every way.From the very beginning Ben came round to look at the house and totally understood how hard it was for me saying goodbye to my ...Read all 7 from sellers
I recently purchased a house with the Bearwood branch. Although I dealt mainly with Jenna, every staff member I was in contact with was very helpful and ...Read all 2 from buyers
Oulsnam's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
4/5
GoogleRon Cashmore is a very nice staff. He brought us walk around the whole house and garden with his good introduction. He us a very friendly person too. Good staff.
Thank you for your lovely review. We’re so pleased to hear that Ron made your viewing such a positive experience.
5/5
GoogleWe sold our house with Oulsnams Hagley Road and they were great from start to finish. D’arcy was always available on the phone or email to answer queries and made the whole process really easy for us. Thank you!
It’s lovely to hear that D’Arcy and the Hagley Road team made your sale such a smooth experience. Thank you for choosing Oulsnam your kind words really mean a lot to us.
5/5
TrustpilotGreat service , thank you!
Tom was very helpful and efficient. It is the second property that Tom has sold for us and we would not go with anyone else! Great customer service. Thank you so much to the whole team.
5/5
TrustpilotThe speed and professionalism in which…
The speed and professionalism in which they operate. They are certainly the best in the industry
5/5
GoogleWe have both purchased and sold a property through Oulsnam Northfield and would highly recommend Natalie Richards, the Branch Manager. Natalie is professional, approachable and extremely efficient. Throughout both our purchase and sale, she was meticulous and persistent in following up with all parties involved, helping to keep the chains moving and ensuring issues were dealt with promptly. Most recently, Natalie was instrumental in getting our sale over the line. In a particularly challenging chain involving four properties, Natalie was the one agent who consistently followed up across the chain and ultimately helped bring everything together. Having dealt with a number of estate agents over the years, Natalie is certainly one of the best we have worked with. We would have no hesitation in recommending her.
Thank you for such a wonderful review. We’re delighted to hear that Natalie’s professionalism, persistence and dedication helped keep both your purchase and sale moving, particularly through such a challenging chain. We really appreciate your recommendation.
5/5
TrustpilotKaren Clifton was very helpful showing…
Karen Clifton was very helpful showing us around the property
4/5
GoogleWe had a great experience overall purchasing our new home with Robert Oulsnam Northfield, and a special shoutout to Amanda for her efforts in helping us get across the finish line. While it did take longer than expected to complete the purchase, and communication from the team wasn't always as smooth or consistent as we would have liked at certain points, Amanda’s hard work and support towards the end really helped keep things on track. Thank you for helping us secure our new home!
Thank you for your honest and thoughtful review. We’re delighted that Amanda’s hard work and support helped get everything over the line and secure your new home. We really appreciate your feedback and will take your comments on board.
5/5
TrustpilotOulsnam Redditch 5 Stars
I shall be forever thankful that I found Vicky and the team at Oulsnam Redditch. Today, we complete on our house sale in Rubery after 9 painful months on the market with another agent, Oulsnam were a breath of fresh air. The service offered was impeccable, honest and they delivered. Within 5 days of being on the market with Oulsnam, I had 4 booked viewings, all conducted over a weekend with Jeff. Jeff was fantastic with the viewings and taking people around with knowledge, friendliness and consideration. He kept me informed about how they each went, something that I completely lacked from my other agent. By the end of the weekend, after 4 viewings, I had 3 offers on the table! Absolutely amazing!! Vicky and the team achieved exactly what they set out to. During the sale, Elisha and Debbie have been attentive and always on hand to take it through to a smooth completion. A wonderful team at Redditch, sincerely thank you! Id highly recommend.
5/5
TrustpilotHouse sale
Just sold my house with Oulsnam and Co. Kings Heath, the team are excellent. I was a little apprehensive in the beginning about the whole process but Michelle gave me reassurance that they would manage everything on my behalf from the start. The photos Georgie took were great quality and really showcased the house at it’s best, and both she and Alison were fabulous with viewings and keeping me informed every step of the way. Regular updates were provided giving details of the current property market which were useful too. Overall I am very pleased with the service provided, the team are professional with a friendly approach, and I would certainly use them again.
5/5
TrustpilotA Difficult Journey Made Easier by Emma
Our sale and purchase has been one of the most stressful experiences we’ve ever been through, lasting several months and involving delays that were largely outside Oulsnam’s control. Throughout it all, Emma Sutton has been exceptional. She kept us updated, chased matters relentlessly, and was always honest about where things stood. Even when there was very little progress to report, she never left us wondering what was happening and always responded promptly to our emails and calls. What really stood out was that Emma genuinely cared. She understood how stressful the situation had become for us and worked tirelessly to keep the transaction moving. We always felt that she was on our side and doing everything within her power to achieve a successful outcome. Buying and selling property can be incredibly frustrating, but having someone like Emma fighting your corner makes all the difference. Thank you, Emma, for your professionalism, patience and persistence. We genuinely don’t think we would have reached the finish line without you.
5/5
TrustpilotA positive honest team.
I contacted Oulsnam as many properties around mine had sold quickly for a good price. The valuation was surprising, and much more than I had expected, I had fast viewings and an initial over priced offer, which was withdrawn a couple of weeks later. Undaunted the agent pressed on keeping me in the loop at all times, finances generally were not good, the oil price’s rose, and dreadfully wet weather all conspired against us, but Oulsnam kept me going, luckily I had the time to allow for these set backs, dozens of viewings later, and a reduction in price, saw a cash buyer, essential as part of an extension was only of single brick thickness, unknown to me, but difficult as far as a mortgage was concerned. Much negotiation later led to a firm offer and a sale. Oulsnam supported me and kept me buoyant throughout the process, all the Agents were very friendly and positive, which led to an eventual sale I’m sure. A wonderful team, with an excellent leader. Thank you.
5/5
GoogleSpecial mention to Max for being very knowledgeable and responsive on more than one property. He is an asset to the team and you can have confident when buying through him.
It’s wonderful to hear such positive feedback about Max. We’re delighted that he gave you confidence throughout your property search. We really appreciate your lovely comments.
5/5
TrustpilotThe Staff especially Georgia were…
The Staff especially Georgia were extremely helpful. We had a great response from them all when we decided to sell our property through Robert Oulsnam. They ensured it all went well and we were very happy with the service given. Thank you all so very much. We are now in our new for ever home working hard to get it how we want it. Regards David &Karen
5/5
GoogleI’ve used the agents for our first and second house and now potential third. They’re respectful with timeframes, understanding we are remote workers and provide enough notice and understanding to re arrange if needed- setting a good expectation. Would recommend!
Thank you for your kind review. We’re delighted to have supported you through multiple moves and really appreciate your continued trust in Oulsnam. We’re pleased our team’s communication and understanding helped make the process work around your circumstances. Thank you for your recommendation.
5/5
TrustpilotGreat viewing experience with Sadie.
Great viewing experience with Sadie. Showed me a property twice, with very short notice given to the office. Very helpful, polite, good constructive comments about the property and location. Emma in the office was also extremely helpful in organising the viewings and answering my questions quickly Have booked a third viewing to take my daughter to see....
5/5
GoogleThis was a difficult sale due to the circumstances. Louis was our agent and he was very professional, knowledgeable and communicative. He always attended to our requests as a matter of priority and was forthright with his advice and recommendations. We will use Oulsnam again and we highly recommend this office and in particular Louis if you are selling your property.
Thank you for your kind review. We’re pleased to hear that Louis provided professional, knowledgeable and responsive support throughout what was a difficult sale. We really appreciate your recommendation.
5/5
GoogleI've now purchased two properties through Robert Oulsnam and Company, Northfield branch, and both experiences have been exceptional. A special thank you to Amanda, who has been a pleasure to deal with on both purchases. She is professional, approachable, highly organised, and always keeps you informed throughout the process. Nothing ever seemed too much trouble, and her communication and attention to detail helped make each transaction feel straightforward and stress-free. It's clear she genuinely cares about providing an excellent service. I'd also like to mention Hayley, who showed me around the property on my second purchase. She was friendly, knowledgeable, accommodating with the viewing, and a real credit to the team. From arranging viewings to completion, the entire process was smooth, efficient, and completely pressure-free. As a property investor, I really value working with people who are reliable and proactive, and Amanda and the team consistently deliver a first-class service. I wouldn't hesitate to recommend Robert Oulsnam and Company, Northfield branch and look forward to doing business with Amanda and the team again in the future. Best wishes Kulvinder
Thank you for such a wonderful review. We’re delighted that Amanda and the Northfield team have made both of your purchases such positive experiences. We look forward to working with you again in the future.
5/5
TrustpilotProperty search with Oulsnam
The lady that showed me around, Karen Clifton was friendly very helpful took time to show me the properties and answer any of my questions and concerns
5/5
GoogleOulsnam Northfield - Natalie and team were absolutely brilliant. We started the process of purchasing our "forever home" in November 2025, and unfortunately that house was pulled from the market. Natalie was contactable throughout, and kept us abreast of changes, issues with the sellers, understanding our disappointment and to the point of alerting us the house was back for sale in May 2026, giving us first preference! Not forgetting us, and dreams of owning THAT house.... we got keys on Tuesday! 💯 I would recommend Oulsnam Northfield without hesitation.
Thank you for such a wonderful review. We’re absolutely delighted that Natalie and the Northfield team could support you through what was clearly a long and emotional journey, and that you finally got the keys to your forever home. We wish you many happy years in your new home.
5/5
TrustpilotSadie-Jayne Wragg is incredible
Sadie-Jayne Wragg is incredible! She made us feel comfortable while helping us explore our options ensuring us a bright future! She took her time ensuring our experience with the bromsgrove branch was successful!
5/5
TrustpilotExcellent customer service.
Excellent customer service. Prompt responses to questions and queries. So supportive,proactive with advice and information throughout the sale of our property. Special mentions and thanks to Debbie,Vickie and Elisha. Would highly recommend the team at Redditch.
5/5
TrustpilotOulsnam Fantastic Experience
We would just like to thank Ron Cashmere who has been excellent throughout the sale of our house. Top drawer in his commitment and always went that extra mile. Whatever we asked of him Ron was always willing and he wanted us to succeed. Can't thank Ron enough. Oulsnam as a company are 2nd to none.
5/5
TrustpilotOulsnam's - fantastic service - Thankyou.
Oulsnam's estate agents were very professional, courteous and fast to reply to everything we asked of them when selling our property. Our dedicated agent was Angela who was everything expected from an estate agent. Alongside the sale of the property, we also had the probate process running at the same time. Particular issues were handled with a very caring attitude. The family would like to thank Oulsnam's and in particular Angela for everything they did for us, from the fantastic sales brochure to regular visits to the property during the sale process. I have no hesitation in recommending Oulsnam's for their wonderful services over the last 4 months.
5/5
GoogleWe would just like to thank Ron Cashmere who has been excellent throughout the sale of our house. Top drawer in his commitment and always went that extra mile. Whatever we asked of him Ron was always willing to help and he wanted us to succeed. Can't thank Ron enough. Oulsnam as a company are 2nd to none.
Thank you for such a fantastic review. We’re delighted to hear that Ron went the extra mile throughout your sale and was always there to support you. We really appreciate your kind words about Oulsnam.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Oulsnam has 648 reviews across its two offices, rated 4.8 out of 5 overall: 406 on Google, 9 on View Agents, 233 on Trustpilot. Company-wide Trustpilot reviews for Oulsnam are counted once, not once per office.
Hagley Road has the most, with 440 reviews rated 4.9 out of 5, followed by Northfield with 428.
The two Oulsnam offices, by town:
7 reviews from sellers, rated 5.0 out of 5 on average. For example, Emma wrote: "Absolutely amazing in every way.From the very beginning Ben came round to look at the house and totally understood how hard it was for me saying goodbye to my ..."
