Trusted Agent profile · Kent
★★★★★
762 reviews across 3 offices and 2 platforms
Oakwood Homes has three offices, in Margate, Birchington and Herne Bay (Kent). Together they have 762 reviews on two platforms, rated 4.7 out of 5 overall.
567
Reviews on Google
All 3 offices
195
Reviews on Facebook
Business-wide
Oakwood Homes's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Oakwood Homes, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
FacebookWe finally exchanged contracts for our first home today and I cannot thank Adam and the team at Oakwood enough! Very responsive throughout and helped me to really understand the process.
Thanks Amber - we all hope you will be very happy in your new home.
5/5
FacebookWe finally exchanged contracts for our first home today and I cannot thank Adam and the team at Oakwood enough! Very responsive throughout and helped me to really understand the process.
Thanks Amber - we all hope you will be very happy in your new home.
5/5
FacebookBetween Daisy and Ethan, my experience with Oakwood homes has been fantastic. Can’t thank you both enough for helping me find my new home! Great attitude, very kind and welcoming and a pleasure to speak to all the time. Thanks again.
5/5
GoogleOutstanding customer service from Ethan, polite friendly and professional. Really felt like a valued customer, at each point along my journey I was kept informed of listing changes and new listings that would suit my needs. I would highly recommend using Oakwood homes if you want a stress free experience.
Thanks for taking the time to let us know Anthony - all the best with your future plans.
5/5
FacebookBig thank you to the Oakwood team for selling my house. I tried another agent first but found them to be very corporate and lacking the personal touch and failed to sell . Oakwood were very professional throughout, not as expensive as other agents and they delivered. Thank you to Darren, Craig, Adam, and especially Debbie.
Thank you Phil!
1/5
GoogleAs a tenant.. AVOID. The service was ok from the letting agents to begin with. 1st issue, they sell your data so you a bombared with nusinance calls, this is after we both opted OUT, with accounts opened up with new companies without autherization. The accounts department is stuck in the 80's, we had to wait for 5 days for a card payment to process, even once approved at a terminal, which suggests there is not faith in the banking system or do not know how to run their accounts department. To make matters worse, the advised me 4:30pm, the day before you move. Having had no emails from the them since paying the referencing fees, the call was anyones worst nightmare. The house was filthy, this was a shame as they had inspected in a the previous day. All in all just another dodgey company...
We are very so sorry to hear that you are not satisfied with the service you have received from Oakwood homes, this is most unusual, so would like to address this with you personally; to make sure we have the correct tenant (as your name is not shown) please call 01843 222700 and ask for Teresa Dickinson, Lettings Director. To put your mind at rest, all data is fully protected under GDPR. Tenants are always asked for consent to agree that their data may be released on completion to a third party utility provider to ensure they are receiving the most competitive quote on the market. Our terms concerning payments are laid out to tenants once their offer has been accepted and unfortunately we are governed by the relevant banks/credit card companies as to their clearance time. Whilst it will show as an immediate debit to the client’s account these can be cancelled or ‘clawed back’ as payments, so it is due diligence on behalf of our Landlords that all card payments reach our account before we can commence a tenancy. We offer the option of bank transfer of funds for immediate payments where time is of the essence. When a property is not fully managed by us, we have limited control of the level of cleanliness and can only make recommendations to the relevant Landlord. Once again please accept our apologies if you have been unhappy with our service and we look forward to hearing from you so that the issues you have experienced may be addressed personally.
1/5
GoogleAs a tenant.. AVOID. The service was ok from the letting agents to begin with. 1st issue, they sell your data so you a bombared with nusinance calls, this is after we both opted OUT, with accounts opened up with new companies without autherization. The accounts department is stuck in the 80's, we had to wait for 5 days for a card payment to process, even once approved at a terminal, which suggests there is not faith in the banking system or do not know how to run their accounts department. To make matters worse, the advised me 4:30pm, the day before you move. Having had no emails from the them since paying the referencing fees, the call was anyones worst nightmare. The house was filthy, this was a shame as they had inspected in a the previous day. All in all just another dodgey company...
We are very so sorry to hear that you are not satisfied with the service you have received from Oakwood homes, this is most unusual, so would like to address this with you personally; to make sure we have the correct tenant (as your name is not shown) please call 01843 222700 and ask for Teresa Dickinson, Lettings Director. To put your mind at rest, all data is fully protected under GDPR. Tenants are always asked for consent to agree that their data may be released on completion to a third party utility provider to ensure they are receiving the most competitive quote on the market. Our terms concerning payments are laid out to tenants once their offer has been accepted and unfortunately we are governed by the relevant banks/credit card companies as to their clearance time. Whilst it will show as an immediate debit to the client’s account these can be cancelled or ‘clawed back’ as payments, so it is due diligence on behalf of our Landlords that all card payments reach our account before we can commence a tenancy. We offer the option of bank transfer of funds for immediate payments where time is of the essence. When a property is not fully managed by us, we have limited control of the level of cleanliness and can only make recommendations to the relevant Landlord. Once again please accept our apologies if you have been unhappy with our service and we look forward to hearing from you so that the issues you have experienced may be addressed personally.
5/5
GoogleAbsolutely great service from Adam Spickett, Craig Durrant and the team. We had our flat with another agent which didn’t work out. I remembered when Oakwood first opened many years ago and thought I’d try and see if they were any good. Being overseas made it harder to find someone we trusted as once bitten twice shy. However, from the moment as a team they took the the time to appraise, skyped us at a time convenient to us, listened to our hopes for a sale, gave us constructive feedback and put it on the market made our journey smooth and full of energy. We sold well within their estimated time and the sale progressed in the background with the handelling it at our request. We couldn’t thank the team enough for their professionalism, genuine care and flexibility to get us a great price and easy sale. We without question would recommend.
Thank you Kat for taking the time to share your experience of Oakwood homes. We appreciate having had the opportunity to work with you - good luck with your future plans!
5/5
FacebookThank you to everyone at Oakwood’s home for their help, especially Ethan he was always willing to go that extra mile, friendly and professional! Definitely recommend:)
Thank you Chloe - we are pleased we could help!
5/5
Facebookive use oakwood home for a while now, Ethan has been very helpful with Advising me on what Properties would be best for my family. Been a pleasure to know my search is in safe hands and Will keep using him due to the outstand work his done for us.
Thanks Leah hope you get sorted soon.
5/5
Facebookbeen using oakwood homes for a while now trying to find a new place mainly dealing with ethan but also stacy to :) ethan is such a delightful person always happy and cheery, always going out his way for us, stacy is amazing to so bubbly ! and keeps me up to speed if Ethan not around such helpful people you 2 are spot on would 100 percent recommend these guys have also dealt with daisy over the phone she is also very polite?? x
Thanks for your feedback Jodie - hope we can you find something soon.
5/5
FacebookLorraine the Manager Thanet was quick to reply when we needed urgent help. We know she went out of her way to see us after office hours and took time to explain things. She is lovely and very helpful.
Thank you for your comments Carnation - hope your move goes well.
5/5
FacebookDaisy has been absolutely wonderful. Thankyou so much for your help and support with finding me a lovely property and being so efficient and swift with all communications.
Thank you Mollie - we hope you are settling into your new home!
5/5
FacebookCustomer service in Ramsgate provided by Daisy and Stacy was amazing :D I rented the flat I wanted in a week! Everything went smoothly, these two wonderful women were very helpful and answered all my questions. Highly recommended.
Thanks Malgorzata - hope the move all went well ??
5/5
FacebookVery efficient! Friendly service!
5/5
FacebookHave used Oakwood letting agents on a number of occasions to find our tenantsI always find them very helpful and always keep us updated I would recommend them if you are looking for new tenants or any other service required
Thanks Adrian - we appreciate your valued business.
5/5
FacebookVisited the team in Margate today what a friendly and professional office. Took time to explain and accommodate Stacey and the young lady who looks after referencing sorry didn't catch her name gave 5* service.
Thanks for the review Alex!
5/5
FacebookWe are due to move into our rental property tomorrow, and i must say the team at Oakwood homes have been exceptional. Stacey showed us several places until we found the perfect one for us, she really is a credit to you! And Amy made the application process so easy for us. Many thanks guys i cant recommend you enough you have restored my faith in estate agents!
Thank you Hannah and good luck in your new home!
5/5
FacebookOakwood homes have been extremely helpful in finding me a property efficiently & professionally, special thank you to Stacy, Ethan & Amy you guys are awesome!
Thanks Michael - pleases we could help ??
5/5
FacebookOne of the best estate agents I've come across. Every person in the office are a pleasure to speak too, can't fault them.
Thanks Rebecca - hope we can help find you something.
5/5
FacebookOakwoods have not only been extremely professional in finding me tenants quickly and ensuring the whole process goes smoothly, but they also deal with maintenance issues promptly and without hassle. I highly recommend their professionalism.
Thanks for your comments Lesley - we value your ongoing business
5/5
FacebookAll credit to Amy and Stacy at Oakwood Homes Margate Branch for facilitating a new flat tenant in a short space of time,as part of an efficient and pro-active service. Both are exemplary Lettings Progressor and Consultant respectively, providing clear and informative guidance in an open, patient and friendly manner. A welcome relief to find a genuine and reliable service.Thoroughly recommend!
Thanks Benedict hope all goes well.
5/5
FacebookMy experience so far with Oakwood Homes has been a positive one. Every member of staff - particularly Amy who I have been dealing with the most - have been very friendly, polite, professional and helpful. Communication has been great at every step of the way
Thanks for your comments Jodie - we hope your move all goes well.
5/5
FacebookEfficient, professional service.
Thank you Andy.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Oakwood Homes has 762 reviews across its three offices, rated 4.7 out of 5 overall: 567 on Google, 195 on Facebook. Company-wide Facebook reviews for Oakwood Homes are counted once, not once per office.
Margate has the most, with 677 reviews rated 4.7 out of 5, followed by Birchington with 252.
The three Oakwood Homes offices, by town:
Yes. In The Trusted Agent 2026 awards: Oakwood Homes, Margate won Platinum.
