Trusted Agent profile
★★★★★
1,051 reviews across 4 offices and 3 platforms
Oaks Estate Agents has four offices, in Croydon and London (three offices). Together they have 1,051 reviews on three platforms, rated 4.7 out of 5 overall.
1,031
Reviews on Google
All 4 offices
1
Reviews on Facebook
Business-wide
19
Reviews on Trustpilot
Business-wide
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Oaks Estate Agents's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Oaks Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI'm absolutely delighted with Luca B's exceptional service. From our first interaction, Luca, as a real estate agent, showed remarkable professionalism, expertise, and dedication. He truly excels at understanding client needs, offering insightful advice, and consistently going the extra mile to ensure I felt supported and informed. Luca's communication was always excellent, prompt, articulate,. Xxtra Thanks Luca
5/5
GoogleI worked with Oaks on both lettings and sales. Great agents to work with, always knew what was going on and would work with them again if I was staying in the area!
1/5
TrustpilotAwful experience
Horrible experience viewing property with them. More time spent in boasting about 15yr experience rather than understanding the requirements. Also denied a viewing because I left a 1 star review after the experience. Awful experience!
5/5
GoogleWe had a pleasure of working with Dane and Jack on a property purchase as well as sale. They both been super helpful and have great knowledge of the market. I would highly recommend them for any property related matters. Many thanks Emilia & Pawel
5/5
GoogleOur experience of selling our property with Oaks was excellent. Mason and his team did an amazing job from the first visit and valuation onwards. They were personable, friendly and professional. We found the group viewings on weekends especially convenient, and the communication via WhatsApp was great. Our property was sold within two weeks, but then Tyler kept on top of everything, helping to keep the wheels turning with regular contact with our buyers, the other estate agents in the chain and the various solicitors involved. A gold star service all round.
5/5
GoogleVery professional, friendly and efficient sold my property within days Thank you guys you made it so easy
Hi Shanti, Excellent stuff! Thank you for the 5* review. Thank you, James Byrne Managing Director
4/5
GoogleThey are the agents for the house we're renting. Overall good experience. We had two viewings (One online video + walkthrough, one F2F.) and Oaks were patient with us, when we had to wait for paperwork. Therondo really went out of his way, organizing handover of the keys in the evening of a bank holiday! The only downside with Oaks was communication with the landlord, which -despite us bringing it up early- was only established when too late to align certain details (both sides could have saved £, had we exchanged plans earlier).
5/5
GoogleI had the pleasure working with Montel at Oaks estate agents, I could not recommend them highly enough. From our initial consultation with Daniel who was approachable, friendly and welcoming, his professionalism and knowledge and demeanour made our decision easy to appoint Oaks to represent us to market our property and assist me with my purchase. I had the pleasure of working closely with Montel throughout the whole process, he demonstrated unparalleled professionalism, deep market knowledge and supported me in every step of the way. I was kept up to speed on any developments, ensuring we were always informed in any changes, their attention to detail and proactive approach made what could have been a stressful experience seamless and enjoyable. Montel is an exceptional asset to Oaks, his level of service, upbeat and positive attitude and support throughout, was a breath of fresh air! Whether you are buying or selling, Oaks South Norwood I am beyond satisfied and undoubtedly would turn to them for any future real estate needs :).
Hi Louise, That is unbelievable kind and I'm so grateful that you took the time to leave it. I've shown it to the team and they're absolutely delighted, as am I. All the very best and thank you for working with us. Thank you, James Byrne Managing Director
5/5
GoogleMy experience was amazing a special thanks to Therondo , he was very responsive and competent
5/5
GoogleRating only, no written review.
5/5
GoogleMe and my boyfriend were looking for a flat to rent and we’ve come across Jean-Luc-one of the best estate agent that I ever dealt with! He’s like my friend, calm, helpful, reliable and he goes extra mile to make things work. He made house rental procedure quick and smooth, assisting and supporting us every step of the way. I will definitely let my friends and family know about him as his service is just excellent. Thank you again Jean-Luc and Oaks Estate Agents for making me believe that house rental procedure can actually be enjoyable with right people beside you!
5/5
GoogleWe got a rental property through Oaks and Therondo was very helpful and attentive in sorting out the agreement. Would recommend using Therondo and Oaks if you’re looking for somewhere
5/5
GoogleI've not been a fan of estate agents in general, having planned to sell my leasehold on my own through those self-managed platforms, to maximise my own profit. But the team at Oaks Estate Agent, were well worth the cost, having delivered beyond expectations. I went with Oaks due to the sheer persistence of Mason, and then Tyler and Luca did all the work of showing potential buyers around, taking all that stress away from me. Then I ended up accepting an offer for higher than I expected, thanks to the skilful negotiation work of Conal. During the sale process, their recommended solicitor, while more expensive than the price-compare websites online, helped ensure that we went from accepted offer to completion for a chain-free leasehold in just over 5 weeks, in time for the SDLT change.
5/5
GoogleMontel was fantastic. Super friendly from the start and communication was great! Would definitely recommend!
Hi Kit, I'm going to pass your lovely words onto Montel - thanks for taking the time. Thank you, James Byrne Managing Director
4/5
GoogleI would highly recommend Oaks Estate Agents. My primary contact was Dane, but Montel, Daniel and all the team are fantastic. They organised superb photography, helped with getting my EPC certificate, set up a Whatsapp Group to help everything move along quickly, always kept me up to date with the process and most importantly were great at getting serious buyers through the door. The only reason I'm dropping a "star" is because I didn't have such a good experience working with their suggested solicitor. In contrast to Oaks, he was very hard work and if I had to do it all over again, I would have instructed somebody else. That said, it takes nothing away from Oaks who are brilliant. I felt very sad handing in the keys and saying goodbye to them. Top job, Oaks!
Hi Sandra, Thank you so much for taking the time to leave such a kind review, we really appreciate it a lot. I encourage you to stay in touch! Thank you, James Byrne Managing Director
1/5
FacebookI wouldn't recommend, their head of property management, is very verbally abusive to people online and uses derogotory slurs relating to women, LGBTQ, and race. You should fire him before he continues to misrepresent your organisation online. He's bringing your image down with his bad behaviour!
5/5
GoogleI would like to thank Victoria and the team at Oaks Addiscombe,Croydon branch for making my move to a new rented property as smooth as possible. The staff were friendly and helpful and minimised the stress of moving. I have no hesitation in giving 5 stars.
5/5
GoogleJust recently rented a property through this agency. Very easy process made stress free by Therondo!
5/5
GoogleI had a great experience with Oaks Estate Agents in Tulse Hill who helped me to purchase my 2 bedroom flat. Tyler Barnard was great in assisting me throughout the process.
5/5
GoogleWas a slow process but Montel & Daniel did everything right to help get things along and overall really happy with it all.
Hi Anthony, Thank you so much for taking the time to leave a 5* review. Thank you, James Byrne Managing Director
5/5
GoogleHighly recommended, specially Karise assistance, who helped us considerably to find a flat, and the process to get it was smooth. Great agency, amazing staff!
5/5
GoogleOaks provided very good service when we bought our flat in Streatham. Conal Winson, our point of contact at Oaks, was professional, available, communicative and understanding - especially when our solicitors were none of those things. I really appreciated how much he kept us in the loop, even if there wasn't much movement to report. I couldn't recommend him enough.
5/5
GoogleI reached out to Oaks Estate Agents in Croydon to sell my house in Addiscombe, and the experience has been great from start to finish. Luca booked me in for a valuation and was really helpful in explaining the whole process. Mason then came round for the valuation, he was super friendly, professional, and gave a fair assessment. Compared to other local estate agents I’ve spoken to, the team at Oaks has been much more approachable and easy to work with. The sale went smoothly, and next time I sell, I’ll definitely be going back to them. Highly recommend!
5/5
TrustpilotI had a really good experience with…
I had a really good experience with Oaks. Jack was excellent in the lettings team whilst I rented it out offering full management for a competitive rate and Dane in the sales team helped me find a buyer and assisted with the sale. I’ve found them all to be very professional and have managed my property without any issues over the last 3 years.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Croydon has the most, with 395 reviews rated 4.7 out of 5, followed by London (270 Streatham High Road) with 294.
The four Oaks Estate Agents offices, by town:
Yes. In The Trusted Agent 2026 awards: Oaks Estate Agents, Croydon won Platinum; Oaks Estate Agents, London won Trusted Agent.
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