5/5
GoogleHad the pleasure of liaising with Becky Moore, who made my contract renewal a smooth and hassle-free experience. Excellent service throughout. Thanks again.
Trusted Agent profile
Oaks Estate Agents in Croydon and London
★★★★★
1,104 reviews across 4 offices and 3 platforms
Oaks Estate Agents has four offices, in Croydon and London (three offices). Together they have 1,104 reviews on three platforms, rated 4.7 out of 5 overall.
1,084
Reviews on Google
All 4 offices
1
Reviews on Facebook
Business-wide
19
Reviews on Trustpilot
Business-wide
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Our offices
Oaks Estate Agents's four offices, most reviewed first. Each has its own page.
- Oaks Estate Agents Croydon1 Bingham Corner Lower Addiscombe Road, CR0 7AA395 reviews · 375 on Google (4.8)19 in the last 90 days
- Oaks Estate Agents London (270 Streatham High Road)270 Streatham High Road, Streatham, SW16 6HE325 reviews · 305 on Google (4.6)10 in the last 90 days
- Oaks Estate Agents London (172 ????? 176 Norwood Road)172 ????? 176 Norwood Road, SE27 9AZ225 reviews · 205 on Google (4.9)9 in the last 90 days
- Oaks Estate Agents London (157 Portland Road)157 Portland Road, South Norwood, SE25 4UX219 reviews · 199 on Google (4.8)9 in the last 90 days
Awards
The Trusted Agent 2026 results for Oaks Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Oaks Estate Agents office
Newest first, from every platform, with the office each review is about. First names only.
Google4/5
GoogleRecently my husband and I started looking at flats to move out. We saw a tew properties online and I spoke to Victoria Byiers who was very kind and assisted me in my requests to book viewings effective immediately. She asked me questions to understand our preferences and what we are looking for. Her customer service was absolutely excellent. Later that day, she found another property that matched our key preferences and sent it to me via email which is now the flat we are moving into. The viewing was done by Hannah, who was really lovely and was open to any questions. Throughout the process and especially as first-time renters, we had many queries and property related / general questions, Victoria made sure she answered them clearly and as quick as possible. While she was away, her colleagues answered her emails on her behalf which was great for us. The team work very well together and have great communication which is a rare find usually in estate agencies. Thanks a lot Victoria and Oaks for all your help in assisting us to move into our very first home together! :)
5/5
GoogleAfter some initial hiccups, things settled well and Oaks achieved a fair offer on my flat. They were very efficient at ensuring that once the sale was agreed, the process ran smoothly and called regularly with updates or to move things along. Overall, I am delighted with the result and would recommend them wholeheartedly.
5/5
GoogleWe have had a fantastic experience with Oaks Estate Agents. From the moment we instructed them, Montel and the rest of the team moved quickly to arrange viewings of our house, and we accepted an offer within one week of going on the market. Their communication, professionalism, and genuine care made the whole selling process smooth and stress-free. They are a credit to the profession and a real asset to the local community. I would highly recommend them to anyone looking to sell a property in the local area. 🔴🔵
Agent replied · 12 October 2026
Hi Matthew, I cannot tell you how much your review, and last paragraph, means to me and the team. Thank you so much. Also, thank you for working with us, we really appreciate it and I'm delighted you were happy with the service. Thank you, James Byrne Managing Director
5/5
GooglePersonal,speedy,pain-free process from initial viewing to purchase all completed in record time! Kept up to date on a regular basis throughout by Dane ! Certainly not the stressful experience I was expecting house buying to be. All in all a very good experience. Thank you.
Agent replied · 12 October 2026
Hi Jessica, Thank you very much for taking the time to leave a review! I'm glad you were happy with the service provided, it doesn't have to be stressful does it! Congratulations and all the best. Thank you, James Byrne Managing Director
5/5
GoogleGreat service from Becky and Jack- really efficient and supportive- I would highly recommend Oaks estate agents if you have a property to let in the Croydon/Addiscombe area. Becky and Jack are a credit to the company!
5/5
GoogleI'm absolutely delighted with Luca B's exceptional service. From our first interaction, Luca, as a real estate agent, showed remarkable professionalism, expertise, and dedication. He truly excels at understanding client needs, offering insightful advice, and consistently going the extra mile to ensure I felt supported and informed. Luca's communication was always excellent, prompt, articulate,. Xxtra Thanks Luca
5/5
GoogleI worked with Oaks on both lettings and sales. Great agents to work with, always knew what was going on and would work with them again if I was staying in the area!
1/5
TrustpilotAwful experience
Horrible experience viewing property with them. More time spent in boasting about 15yr experience rather than understanding the requirements. Also denied a viewing because I left a 1 star review after the experience. Awful experience!
5/5
GoogleWe had a pleasure of working with Dane and Jack on a property purchase as well as sale. They both been super helpful and have great knowledge of the market. I would highly recommend them for any property related matters. Many thanks Emilia & Pawel
5/5
GoogleOur experience of selling our property with Oaks was excellent. Mason and his team did an amazing job from the first visit and valuation onwards. They were personable, friendly and professional. We found the group viewings on weekends especially convenient, and the communication via WhatsApp was great. Our property was sold within two weeks, but then Tyler kept on top of everything, helping to keep the wheels turning with regular contact with our buyers, the other estate agents in the chain and the various solicitors involved. A gold star service all round.
5/5
GoogleVery professional, friendly and efficient sold my property within days Thank you guys you made it so easy
Agent replied · 12 October 2026
Hi Shanti, Excellent stuff! Thank you for the 5* review. Thank you, James Byrne Managing Director
4/5
GoogleThey are the agents for the house we're renting. Overall good experience. We had two viewings (One online video + walkthrough, one F2F.) and Oaks were patient with us, when we had to wait for paperwork. Therondo really went out of his way, organizing handover of the keys in the evening of a bank holiday! The only downside with Oaks was communication with the landlord, which -despite us bringing it up early- was only established when too late to align certain details (both sides could have saved £, had we exchanged plans earlier).
5/5
GoogleI had the pleasure working with Montel at Oaks estate agents, I could not recommend them highly enough. From our initial consultation with Daniel who was approachable, friendly and welcoming, his professionalism and knowledge and demeanour made our decision easy to appoint Oaks to represent us to market our property and assist me with my purchase. I had the pleasure of working closely with Montel throughout the whole process, he demonstrated unparalleled professionalism, deep market knowledge and supported me in every step of the way. I was kept up to speed on any developments, ensuring we were always informed in any changes, their attention to detail and proactive approach made what could have been a stressful experience seamless and enjoyable. Montel is an exceptional asset to Oaks, his level of service, upbeat and positive attitude and support throughout, was a breath of fresh air! Whether you are buying or selling, Oaks South Norwood I am beyond satisfied and undoubtedly would turn to them for any future real estate needs :).
Agent replied · 12 October 2026
Hi Louise, That is unbelievable kind and I'm so grateful that you took the time to leave it. I've shown it to the team and they're absolutely delighted, as am I. All the very best and thank you for working with us. Thank you, James Byrne Managing Director
5/5
GoogleMy experience was amazing a special thanks to Therondo , he was very responsive and competent
5/5
GoogleRating only, no written review.
5/5
GoogleMe and my boyfriend were looking for a flat to rent and we’ve come across Jean-Luc-one of the best estate agent that I ever dealt with! He’s like my friend, calm, helpful, reliable and he goes extra mile to make things work. He made house rental procedure quick and smooth, assisting and supporting us every step of the way. I will definitely let my friends and family know about him as his service is just excellent. Thank you again Jean-Luc and Oaks Estate Agents for making me believe that house rental procedure can actually be enjoyable with right people beside you!
5/5
GoogleWe got a rental property through Oaks and Therondo was very helpful and attentive in sorting out the agreement. Would recommend using Therondo and Oaks if you’re looking for somewhere
5/5
GoogleI've not been a fan of estate agents in general, having planned to sell my leasehold on my own through those self-managed platforms, to maximise my own profit. But the team at Oaks Estate Agent, were well worth the cost, having delivered beyond expectations. I went with Oaks due to the sheer persistence of Mason, and then Tyler and Luca did all the work of showing potential buyers around, taking all that stress away from me. Then I ended up accepting an offer for higher than I expected, thanks to the skilful negotiation work of Conal. During the sale process, their recommended solicitor, while more expensive than the price-compare websites online, helped ensure that we went from accepted offer to completion for a chain-free leasehold in just over 5 weeks, in time for the SDLT change.
5/5
GoogleMontel was fantastic. Super friendly from the start and communication was great! Would definitely recommend!
Agent replied · 12 October 2026
Hi Kit, I'm going to pass your lovely words onto Montel - thanks for taking the time. Thank you, James Byrne Managing Director
4/5
GoogleI would highly recommend Oaks Estate Agents. My primary contact was Dane, but Montel, Daniel and all the team are fantastic. They organised superb photography, helped with getting my EPC certificate, set up a Whatsapp Group to help everything move along quickly, always kept me up to date with the process and most importantly were great at getting serious buyers through the door. The only reason I'm dropping a "star" is because I didn't have such a good experience working with their suggested solicitor. In contrast to Oaks, he was very hard work and if I had to do it all over again, I would have instructed somebody else. That said, it takes nothing away from Oaks who are brilliant. I felt very sad handing in the keys and saying goodbye to them. Top job, Oaks!
Agent replied · 12 October 2026
Hi Sandra, Thank you so much for taking the time to leave such a kind review, we really appreciate it a lot. I encourage you to stay in touch! Thank you, James Byrne Managing Director
1/5
FacebookI wouldn't recommend, their head of property management, is very verbally abusive to people online and uses derogotory slurs relating to women, LGBTQ, and race. You should fire him before he continues to misrepresent your organisation online. He's bringing your image down with his bad behaviour!
5/5
GoogleI would like to thank Victoria and the team at Oaks Addiscombe,Croydon branch for making my move to a new rented property as smooth as possible. The staff were friendly and helpful and minimised the stress of moving. I have no hesitation in giving 5 stars.
5/5
GoogleJust recently rented a property through this agency. Very easy process made stress free by Therondo!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Oaks Estate Agents
Which Oaks Estate Agents office has the most reviews?
Croydon has the most, with 395 reviews rated 4.7 out of 5, followed by London (270 Streatham High Road) with 325.
Where are the Oaks Estate Agents offices?
The four Oaks Estate Agents offices, by town:
- Croydon: 1 Bingham Corner Lower Addiscombe Road, Croydon, CR0 7AA
- London (157 Portland Road): 157 Portland Road, South Norwood, London, SE25 4UX
- London (172 ????? 176 Norwood Road): 172 ????? 176 Norwood Road, London, SE27 9AZ
- London (270 Streatham High Road): 270 Streatham High Road, Streatham, London, SW16 6HE
Has Oaks Estate Agents won any awards?
Yes. In The Trusted Agent 2026 awards: Oaks Estate Agents, Croydon won Platinum; Oaks Estate Agents, London won Trusted Agent.
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
