Trusted Agent profile

Oaks Estate Agents in Croydon and London

4.7

★★★★★ Excellent

1,104 reviews across 4 offices and 3 platforms

Oaks Estate Agents has four offices, in Croydon and London (three offices). Together they have 1,104 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.8 / 5

1,084

Reviews on Google

All 4 offices

Facebook logo

1.0 / 5

1

Reviews on Facebook

Business-wide

Trustpilot logo

19

Reviews on Trustpilot

Business-wide

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Our offices

Oaks Estate Agents's four offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Oaks Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Oaks Estate Agents office

Newest first, from every platform, with the office each review is about. First names only.

1/5

Google

The reply is incorrect assumption. I found unprofessional two of your agents’ communication skills and when I brought it up that it is unacceptable and I expect to be professional, I did not receive any acknowledge. The agents were keep e-mailing to me on the daily bases and to my solicitors as well asking for an update even after I made them aware the seller’s solicitor is up to date with every information and there is no information what we would not share with the solicitor, but with the estate agent. After the purchase happened I had been informed about the keys incorrectly by one of your agent and I did send him an e-mail asking where is that spare key what he said to me it had been left in the flat. Before the purchase happened I received extreme amount of e-mails from them with ‘ASAP’ answers request, with matters what only the two solicitors are dealing, but for this e-mail I only received an answer days later, after I left the one start review.

Zsófia · 5 June 2024 · Oaks Estate Agents Croydon

Agent replied · 11 June 2024

Thank you for taking the time to leave a review, even if it isn't the desired outcome we hoped for. I’ve reviewed the file and believe the negative experience stems from our refusal to engage in discussions about reducing the sale price. Whilst we respect both sellers and buyers, our sellers choose us to market their properties for various reasons, one of which is often to achieve the best possible sales price. As a result, once a sale is agreed, we are therefore reluctant to ever renegotiate further down the line. If you wish to discuss further, please drop me an e-mail: james.byrne@oaksestateagents.com. I hope you have settled into your new home nicely. Thank you, James Byrne Managing Director

5/5

Google

Rating only, no written review.

Nalaka · 4 June 2024 · Oaks Estate Agents Croydon

Agent replied · 27 August 2024

Thank you very much for the 5* review. Thank you, James Byrne Managing Director

5/5

Google

My experience was super amazing. Jean-Luc was professional, friendly and made me finding a home so easy! Extremely happy with the service.

Diana-Lee · 4 June 2024 · Oaks Estate Agents Croydon

Agent replied · 27 August 2024

Hi Diana-Lee, Thank you very much for taking the time to leave a 5* review, I'll be sure to pass your words onto Jean-Luc. Thank you, James Byrne Managing Director

5/5

Google

Great service and very professional. With three other agencies trying to sell a difficult property for me, and the eventual buyer proving difficult also, they managed to keep the deal on track and get the deal over the line. Highly recommended.

BERNIEPOTTON · 3 June 2024 · Oaks Estate Agents London (157 Portland Road)

Agent replied · 23 August 2024

Hi Bernie, Thank you very much for selling your house with us, it is really appreciated. I'm glad we were the ones to get it sold! Thank you, James Byrne Managing Director

5/5

Google

From start to finish, Mason did an amazing job with my house purchase. He was quick to respond, flexible and helpful at each stage. He made what could have been a stressful process miraculously seamless!

Michael · 28 May 2024 · Oaks Estate Agents London (172 ????? 176 Norwood Road)

5/5

Google

Thank you for your work in selling our property. Your dedication and expertise were outstanding, I appreciate your efforts and the exceptional results you achieved.

Paul · 28 May 2024 · Oaks Estate Agents Croydon

Agent replied · 27 August 2024

Hi Paul, Congratulations with the sale! Thank you very much for taking the time to leave a review. Thank you, James Byrne Managing Director

5/5

Google

First time buying a property and oaks helped us every step of the way to get the sale through and managed to move in to my new home just a bit over a month.

Ellie · 26 May 2024 · Oaks Estate Agents London (270 Streatham High Road)

5/5

Google

Samyul and Monika at Oaks have been absolutely brilliant. I am landlord of a two bed flat in Croydon. The property has been managed by Oaks for over a year now. Good tenants were sourced who pay rent on time and maintain the flat beautifully. Response time from Samyul and Monika is excellent, and any email or query I have is replied to immediately. When recent repairs were needed, Samyul coordinated everything very effectively. Both Samyul and Monika are consistently kind and friendly and a pleasure to do business with. I would not use another estate agent for rental or sale in this area. Highly professional and trustable business.

Isobel · 26 May 2024 · Oaks Estate Agents London (270 Streatham High Road)

5/5

Google

Oaks were super helpful letting our property, taking care of the advertisement, professional photos and vetting tenants. Thanks to Ray for the management of the process!

Paula · 26 May 2024 · Oaks Estate Agents London (270 Streatham High Road)

5/5

Google

We recently had the pleasure of being helped by Karise and Rayaan from the Streatham branch. Thejr expertise, patience, and professionalism were invaluable. They both took the time to understand our needs and was always there to answer questions, providing honest and insightful advice. I felt fully supported and would highly recommend them to anyone else.

Jessica · 26 May 2024 · Oaks Estate Agents London (270 Streatham High Road)

5/5

Google

Great efforts from James and the team and getting our property sold Pav helped us through the sale in every step and made sure it progressed smoothly to the very end would absolutely use them again and I hope you do to!

Veronica · 26 May 2024 · Oaks Estate Agents London (270 Streatham High Road)

5/5

Google

I've had a very good experience with Oaks thanks in large part to the exceptional service provided by Samyul and Monika. They were both attentive, responsive and went above and beyond to ensure that my time letting one of their properties was smooth and stress-free. I would highly recommend their services to anyone in need of a reliable and professional letting agent.

Lairdale · 26 May 2024 · Oaks Estate Agents London (270 Streatham High Road)

5/5

Google

An excellent experience with Oaks Streatham from start to finish in a less-than-straightforward sale. The team at Oaks - led by James Poll - were professional, efficient, proactive, kept me fully informed throughout the process, and their knowledge of the local area and local market was excellent. On top of that they were a pleasure to deal with. I would not hesitate in recommending Oaks and would definitely engage them in the future.

Nigel · 26 May 2024 · Oaks Estate Agents London (270 Streatham High Road)

5/5

Google

Very smooth, quick and professional letting experience with Oaks Streatham from start to finish on our rental. Rayaan is professional and couldn’t do more to help. He kept me fully informed throughout the process, and their knowledge of the local area and local market was excellent. Would recommend without hesitation. Thanks Ray!

Jessica · 26 May 2024 · Oaks Estate Agents London (270 Streatham High Road)

5/5

Google

In the often stressful world of real estate, finding the right agent can make all the difference. My recent experience with Steven at Oaks Estate Agents was nothing short of exceptional. From the very beginning, Steven demonstrated an unparalleled level of professionalism, expertise, and genuine care for my needs. As I embarked on the journey of selling my home, Steven patiently guided me through every step of the process. His in-depth knowledge of the local market, coupled with his astute understanding of my unique situation, set him apart from the rest. Steven meticulously crafted a comprehensive marketing strategy that showcased the unique charm and value of my property. They skillfully navigated negotiations, ensuring that I received the best possible price for my home. Throughout the entire process, Steven kept me informed and updated, providing clear explanations and answering all my questions with patience and expertise. What truly struck me about Steven was his unwavering commitment to going the extra mile. He never hesitated to put in the extra effort, whether it was coordinating with contractors, arranging for staging, or even lending a helping hand with the move. In a world where many real estate agents prioritize their own agenda over their client's best interests, Steven stands out as a true gem. His integrity, dedication, and genuine care for their clients are evident in every aspect of their work. Without hesitation, I recommend Steven and Oaks Estate Agents to anyone seeking an exceptional real estate experience. You can be confident that your property will be in the hands of a true professional who will go above and beyond to achieve your desired outcome. Thank you, Steven, for making the process of selling my home seamless, stress-free, and ultimately, a resounding success.

Tanya · 26 May 2024 · Oaks Estate Agents London (270 Streatham High Road)

1/5

Google

I had a deeply disappointing experience with them. Initially, they appeared lovely and professional, making the rental process seem smooth and reassuring. However, this positive impression quickly faded once moved into the property. After the move-in, their attitude shifted dramatically. Communication became sporadic at best; they would often ignore my calls and emails, leaving urgent issues unresolved for extended periods. When I did manage to get in touch, the way they spoke to me was dismissive and disrespectful, making me feel like a nuisance rather than a valued tenant. Their lack of responsiveness was compounded by an unwarranted level of harassment. It felt as though they were more interested in intimidation than in addressing legitimate concerns. This behavior created an uncomfortable living situation, adding unnecessary stress to what should have been a straightforward tenancy. Based on my experience, I cannot recommend to anyone. Their initial charm is a facade that quickly crumbles, revealing an unprofessional and hostile approach to property management. Save yourself the trouble and look elsewhere for a more reliable and respectful letting agent.

B · 26 May 2024 · Oaks Estate Agents Croydon

5/5

Google

Amazing service from sales manager Yousef and negotiator Oscar! Would highly recommend them - best in the area by far!

Leah · 21 May 2024 · Oaks Estate Agents Croydon

Agent replied · 27 August 2024

Hi Leah, Thank you very much for taking the time to leave Yousef, Oscar and Oaks a review, it is very much appreciated. Thank you, James Byrne Managing Director

5/5

Google

After seeing a house that was of interest to myself and my girlfriend, we called and spoke to Yousef on the phone. I was immediately impressed by his professionalism and knowledge of the property and local area. We agreed to book a viewing the following week. Yousef gave us a detailed tour of the property and again was impressed by Yousefs knowledge and ability to answer questions that we had. Although we didn’t proceed with this particular property, we will definitely be utilising Yousefs knowledge and oaks estate agency in the future.

Alex · 21 May 2024 · Oaks Estate Agents Croydon

Agent replied · 27 August 2024

Hi Alex, Thank you very much for the kind review, I'll be sure to pass your words onto Yousef. Thank you, James Byrne Managing Director

5/5

Google

I have recently sold my property through Oaks in Addiscombe and could not recommend them enough! The whole process was made so easy, no matter who answered my call they were more than happy to help and give me a helpful update. Thank you Yousef, Joshua and Oscar! Will definitely be using you again if I move again!

Connor · 21 May 2024 · Oaks Estate Agents Croydon

Agent replied · 27 August 2024

Hi Connor, Thank you very much for utilising our services and the kind review, I'm glad you were satisfied! Thank you, James Byrne Managing Director

5/5

Google

Oaks Estate Agents delivered fantastic service from start to finish, they made selling our house an easy process and stress free. I would highly recommend them if you are looking to sell your home. Daniel, Dane and the team kept me in the loop every step of the way and did a great job in getting us a good price for the house. Thank you

Phillip · 20 May 2024 · Oaks Estate Agents London (157 Portland Road)

Agent replied · 23 August 2024

Hi Phillip, Thank you very much firstly for working with us and secondly, taking the time to leave us such a great review. I'll pass your kind words onto Daniel and Dane. Thank you, James Byrne Managing Director

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Oaks Estate Agents

Which Oaks Estate Agents office has the most reviews?

Croydon has the most, with 395 reviews rated 4.7 out of 5, followed by London (270 Streatham High Road) with 325.

Where are the Oaks Estate Agents offices?

The four Oaks Estate Agents offices, by town:

Has Oaks Estate Agents won any awards?

Yes. In The Trusted Agent 2026 awards, Croydon won Platinum and London won Trusted Agent.

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Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

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