Trusted Agent profile

Morris Dibben estate agents in Southampton, Romsey and Chandler's Ford

4.5

★★★★★ Excellent

941 reviews across 6 offices and 3 platforms

Morris Dibben has six offices, in Southampton (two offices), Romsey (three offices) and Chandler's Ford. Together they have 941 reviews on three platforms, rated 4.5 out of 5 overall.

Google logo

4.6 / 5

897

Reviews on Google

All 6 offices

Yell logo

1.0 / 5

2

Reviews on Yell

All 6 offices

Trustpilot logo

42

Reviews on Trustpilot

Business-wide

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Our offices

Morris Dibben's six offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Morris Dibben, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

ESTAS

Industry awards

Morris Dibben and its branches won ESTAS awards in six years, most recently 2022.

ESTAS winners in six years, the group and its branches: 2022, 2021, 2020, 2019, 2018, 2017.

ESTAS awards by year, 2022 to 2017

Source: ESTAS winners lists, as published, linked by year.

Latest reviews from every Morris Dibben office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Rose Cottrell stands out as the most responsible and efficient agent we've ever encountered. Throughout our rental journey, she has been a beacon of support, ensuring every step was smooth and stress-free. Her dedication and expertise are evident in every interaction. We truly appreciate her invaluable assistance and can't recommend her highly enough. A star agent in every sense!

Xinni · 25 October 2023 · Morris Dibben Southampton (38 Portsmouth Road)

Agent replied · 21 June 2024

Thank you for your terrific recommendation and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

I am absolutely delighted with the exceptional service provided by Morris Dibben, and especially Rose Cottrell, who has been very helpful throughout every step of my property rental journey from viewing, to securing and signing the letting agreement, and even in the post-move-in phase. Her dedication and lightning-fast responses to my inquiries have ensured a seamless and stress-free rental process. Moreover, I am equally impressed by Morris Dibben's well-designed procedures, which have streamlined the tenant experience, making it an absolute breeze. I would highly recommend Morris Dibben, Rose and her team for anyone who is looking for renting in the area.

Frankie · 25 October 2023 · Morris Dibben Southampton (38 Portsmouth Road)

Agent replied · 21 June 2024

Thanks for the wonderful 5* review and thanks for your recommendation! Best wishes, Lucy, Customer Relations.

5/5

Google

I have had an amazing experience from start to finish with Morris Dibben, wholly due to Rose Cottrell. It has been the best experience with an Estate Agent by a mile, Rose was extremely accommodating and communicative the whole way, even when I threw her a curveball! She dealt with everything professionally and thoroughly, and remained positive and kind throughout. I would absolutely use Morris Dibben Woolston again if I had the opportunity, and I feel confident and secure in my tenancy as I know Rose is always a phone call away. Thank you so much for everything!

Ellie · 25 October 2023 · Morris Dibben Southampton (38 Portsmouth Road)

Agent replied · 21 June 2024

Thank you for your superb 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

I would like to express my heartfelt appreciation to Rose, Ian and the Morris Dibben Woolston team for their exceptional service. Their dedication, professionalism and commitment to meeting my needs have made my tenant experience excellent. Their responsiveness, attention to detail and willingness to go the extra mile have not gone unnoticed. I'm delighted with the outstanding service and will enthusiastically recommend them to friends and family in need of letting assistance. They have set a high industry standard, providing me with peace of mind, and I'm truly grateful for their dedication.

Michael · 25 October 2023 · Morris Dibben Southampton (38 Portsmouth Road)

Agent replied · 21 June 2024

Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Just started renting out our first property with Morris Dibben and the team could not have been more helpful. They have made the whole process of us transitioning to landlords smooth and easy.

Ian · 24 October 2023 · Morris Dibben Romsey (1 Latimer Walk)

Agent replied · 20 June 2024

Many thanks for your marvellous 5* review Ian. Best wishes, Lucy, Customer Relations.

5/5

Google

Extremely pleased with the service provided from this Team always professional respectful and courteous cannot fault them would thoroughly recommend

Jacqueline · 16 October 2023 · Morris Dibben Chandler's Ford

Agent replied · 17 June 2024

Hi Jacqueline, It is great to read your about your experience with our local team and thank you for your 5* review! - Best wishes, Scott @ Customer Care.

5/5

Google

Excellent service, Jamie has been very helpful getting our purchase over the line. Wouldn’t hesitate to recommend.

David · 16 October 2023 · Morris Dibben Chandler's Ford

Agent replied · 17 June 2024

Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

Excellent service, Darren and Jamie have been very helpful getting our purchase over the line. Would highly recommend. :D

Y · 16 October 2023 · Morris Dibben Chandler's Ford

Agent replied · 17 June 2024

Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations

5/5

Google

The service has been outstanding. Special thanks to Jamie, who was really helpful in finalising our dream. Being a first-time buyer, we were somewhat anxious about the procedure, but everything went without a hitch. I have no hesitation in recommending. Thanks to the entire team......

Meenu · 16 October 2023 · Morris Dibben Chandler's Ford

Agent replied · 17 June 2024

Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Being first time home renters in the UK, Matthew and Talitha made the whole process easy and streamlined. Their professional approach and detailed explanations of all the queries (Since we were new to the UK) made us feel comfortable. Their feedback from the landlord was very prompt and we moved in very quickly. Overall they made it a very smooth process. Hats off to the team.

Christy · 16 October 2023 · Morris Dibben Chandler's Ford

Agent replied · 17 June 2024

Many thanks for your marvellous 5* review Christy. Best wishes, Lucy, Customer Relations.

5/5

Google

Very happy with the professional service received. Everything was done efficiently and as smoothly as possible.

Adam · 10 October 2023 · Morris Dibben Romsey (25 Latimer Walk)

Agent replied · 10 October 2026

Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.

5/5

Google

Helped me with a let in romsey, polite, knowledgeable and responsive. Would recommend their services

Eddie · 10 October 2023 · Morris Dibben Romsey (25 Latimer Walk)

Agent replied · 24 August 2024

Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Michael and his team were brilliant when handling the sale of my property from start to finish. I can't recommend them highly enough.

Kathleen · 10 October 2023 · Morris Dibben Romsey (25 Latimer Walk)

Agent replied · 24 August 2024

Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.

5/5

Google

Very friendly and reliable service. Thomas went above and beyond with helping me look for properties and listened to my criteria. Communication was very professional and any questions asked were answered quickly.

Rose · 10 October 2023 · Morris Dibben Romsey (25 Latimer Walk)

Agent replied · 24 August 2024

Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Michael Maher was good in helping us Move and keeping the chain intact when wobble moments appeared. Michael was professional and as far as estate agents go this was a better level of service. I don't trust estate agents however I felt ok with this Company.

David · 10 October 2023 · Morris Dibben Romsey (25 Latimer Walk)

Agent replied · 24 August 2024

Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.

4/5

Google

Were fantastic with getting house sold and re-sold once buyers pulled out. Kept us informed at beginning with what was going on with viewings, offers and feedback. Went a bit quiet once house was sold while we were going through the solicitors process until it became apparent we were about to exchange. Left the chasing/update gathering during to another agent who was in the chain. Also a few questions we asked to pass to the buyers went unasked without followups. However, overall, they were fantastic for getting the house sold and all staff were friendly and professional throughout.

Rob · 10 October 2023 · Morris Dibben Romsey (25 Latimer Walk)

Agent replied · 24 August 2024

Thanks for the wonderful review and your feedback which I have highlighted to the branch! Best wishes, Lucy, Customer Relations.

5/5

Google

The team at Morris Dibben have been fantastic from start to finish. From advising me about my mortgage, to finding me my new home, Mike, Jack and Rich have always been at the end of the phone; they have been friendly, supportive and professional throughout. They successfully guided me through the house buying process and I cannot thank them enough for their help.

Hayley · 10 October 2023 · Morris Dibben Romsey (25 Latimer Walk)

Agent replied · 24 August 2024

Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.

1/5

Google

Unfair and unhelpful customer service

David · 25 September 2023 · Morris Dibben Southampton (38 Portsmouth Road)

Agent replied · 21 June 2024

Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

Morris Dibben have been excellent in supporting and submitting a successful claim for reimbursement of a disputed deposit on behalf of the Landlord . Thank you to Laura, Ian and Paulina for your excellent service and support. .

Lisa · 25 September 2023 · Morris Dibben Southampton (38 Portsmouth Road)

Agent replied · 21 June 2024

Thank you Lisa for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.

5/5

Google

On the morning of August 31st, I saw an advertisement for a house for rent posted by Morris Dibben-Woolston and immediately went straight to their office. I was greeted kindly, Rose Cottrell listened to me, registered me and said that she would definitely call me for a viewing during the day. She called me less than half an hour after I left the office but told me that there was another house that matched my expectations and that she could get me booked in for a viewing within half an hour if I wanted to see it, which I agreed to do. After that, everything happened incredibly fast. I saw the house, expressed my interest and on the same day the reference check phase started. Roze certainly played a big part in making the process go so smoothly and quickly. She believed we were suitable tenants, she supported us and we trusted her. Laura Heath took over the reference check process until the day we received the keys. Laura, just like Roze, was with us throughout the process with all our questions. She built a bridge between us and the landlord and we received the keys on September 11th. It was also very kind of Roze, who returned from leave on the day we received the keys, to call us on the phone and congratulate us. The Morris Dibben Woolston team is absolutely dedicated. I had visited many estate agency offices before I walked into their office and I have never seen a lettings negiotiator or property manager approach a prospective tenant with such sincerity and care. This team is different. I highly recommend them to everyone.

Çağla · 25 September 2023 · Morris Dibben Southampton (38 Portsmouth Road)

Agent replied · 21 June 2024

Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Had a lovely experience with this company - thanks everyone!

Nicola · 24 September 2023 · Morris Dibben Romsey (1 Latimer Walk)

Agent replied · 20 June 2024

Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Moved house recently, and went through an early release process with Morris Dibben. Through a rather difficult process and stressful period, a massive thanks to Nathalie and Nick at the Romsey branch for all your advice and guidance through the move, and also ensuring to make it as easy as possible for both me and my partner. They also made sure the viewings did not disturb our home life. Would recommend their services to anyone. Many thanks again. Matt and Laura

Matthew · 24 September 2023 · Morris Dibben Romsey (1 Latimer Walk)

Agent replied · 20 June 2024

Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

Very helpful and seamless process of getting a new home... Thanks alot Rose of Woolston office for working tirelessly to get us a great house!Roy

Point · 26 August 2023 · Morris Dibben Southampton (38 Portsmouth Road)

Agent replied · 21 June 2024

Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

I would like to thank Rose for making the viewing and moving into my new rental property so easy. She was always easy to reach and helped reduced the stress of the moving process

Morgan · 26 August 2023 · Morris Dibben Southampton (38 Portsmouth Road)

Agent replied · 21 June 2024

Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Morris Dibben

Which Morris Dibben office has the most reviews?

Southampton Sales has the most, with 341 reviews rated 4.0 out of 5, followed by Romsey (1 Latimer Walk) with 204.

Where are the Morris Dibben offices?

The six Morris Dibben offices, by town:

Has Morris Dibben won any awards?

Yes. In The Trusted Agent 2026 awards, Romsey won Gold and Southampton won Trusted Agent. At the ESTAS 2022 awards its branches won 2 Silver and 1 Best in County award. The group and its branches also won ESTAS awards in five earlier years.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent